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Opiniones de Baymont by Wyndham Albany

2.5 out of 5
Baymont by Wyndham Albany
79 Soma Ln, Albany, KY

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 58 de 179 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 58 de 179 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 33 de 179 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 18 de 179 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 179 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

7.6/10

Servicios

7.8/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

charles

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and nice quit area.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

maria

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Pamela

Viaje familiar
Le gustó: Limpieza
Only complaint I have is that we were a group of ladies aging from 64. - 80 and we were placed on 2 nd floor in room 202 which was at very end of long hallway. We did ask about elevator and the very young attendant wasn’t awRe if there was one or not and after realizing there was not did not offer to give us another room when I told her I wasn’t sure my 72 and 80 year old aunts could climb the stairs and pack luggage . Plus our commode would not flush . We called down to desk and she said she would have to call the manager. After an hour or so one of the ladies in our group worked on the commode and got it to flush and called back down to desk and the attendant said well good because I haven’t called my manager yet .
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Justin

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Jonathan

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Old outdated
Water smells and is dirty looking remote for tv doesn’t work no soap or toilet paper gym closed sauna broke pool green looking
Se hospedó 3 noches en octubre de 2023

6/10 Aceptable

Robert D

Le gustó: Limpieza y condiciones de la propiedad
We came from Eastern Time zone, not realizing the hotel was on CST. Arriving at 2:40 for an attempted check in (advertised at 3 pm) I totally realize that being an actual hour and 20 minutes early instead of 20 minutes early could be an issue. The lady had no problem reminding me that it was 3 pm check in and they was my only option! The young lady that ended up checking us in at 2:50 CST was awesome….
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Tony

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Dangerous for handicapped and elderly!
It smelled like smoke and mold. The beds we’re comfortable, but plugs were falling out of the wall shoved behind the side table. The curtains were broken. The air conditioner worked well. The soaps and towels were nice, but the bathroom door was broken and going from my wheelchair to the toilet the seat slid to the side and I almost fell off! Super dangerous. The shower seat was uneven but sturdy. The shower head was broken so it made bathing difficult. The drain cover was just placed over the drain hole which was super nasty and my mother slipped on it. It’s definitely a 2 star hotel worth $70/$80 a night. Definitely not the $160 we paid!
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Phillip

Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Michael

Viaje en grupo
Adequate
Overall, the hotel was fine. Rooms were relatively clean. Building was a bit more dated than I expected. We were put in a nonsmoking room near a smoking section and could still smell smoke to some extent.There was also a weird smell in the lobby. Continental breakfast was also fairly subpar. Price was a little high but there isn't much competition in the area.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Richard

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The motel was at an excellence location for 127 yard sale. The only problem we had was first night was $90 the second night was $278.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Michael

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Jack

Viaje de negocios
Le gustó: Limpieza y servicios
The free breakfast was pathetic. Where were the eggs and meat like other baymont s . The other items were not replenished at 815 a full 45 minutes before end of free breakfast , yoghurt had run out and when I asked for it to be restocked it was ignored. Cereal dispenser was broken and would not dispense cereal. Sad selection of breads, no muffins. The only fruit was a couple of sad apples. This breakfast was a very disappointing experience. I guess the lesson to be learned is get there at 6 am.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Misty

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Jeremiah

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Its literally just your basic run of the mill hotel. Its right off a main road that gets lots of traffic between the time zones in Kentucky. Theres breakfast provided and a pool with no lifeguard. They have a work out area. The pop machines didnt work when i was there but that wasnt a big problem casue theres a dollar general down the road. When you look up food on google maps, youll find a road not fair from the hotel that has lots of food options. They have wifi, tv, and a mini fridge. Room was clea. The a/c unit for the room, its cover came off and i had to put it back on( snaps on) and on a hot day it may take a long time for the ac to get the room where it needs to be. Like i said, nothing super fancy, just a basic hotel go stay the night as you travel. It met our needs.
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel. Nice staff
Nice hotel recently updated. Free breakfast was not much to brag about but fed the family. Nice staff.
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Billy

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
The staff were friendly and helpful. Our room felt clammy. The flooring in the room was cupped causing me to wonder if humidity level was often high in the room.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

William

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Shawn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Dorothy

Se hospedó 1 noche en abril de 2023

8/10 Bueno

Vonda

Se hospedó 1 noche en abril de 2023

8/10 Bueno

Jack

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023

4/10 Malo

Christine, Burkesville

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Sara

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Donald

Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Bryan

Se hospedó 2 noches en enero de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
It's barely ok
Hotel is mediocre at best. The beds are awful. You sit down and the mattress folds in half from foot to head. When you lay down, you roll to the center. The toilet was not secure so, not only was it wobbly but when you stood up, it banged against the wall. The enrry door to the room was falling off the hinges which made it incredibly difficult to open. Once you finally do get it open, it falls inward so you had to lift it to close it. The hotel did seem clean and stocked. Breakfast left a lot to the imagination.
Se hospedó 1 noche en agosto de 2022

4/10 Malo

Phillip

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room we stayed in reeked of smoke! I wished we stayed in Monticello.
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our only complaint is - we stayed four nights averaged over $200 a night and they never changed the sheets on the bed, we got clean towels and coffee so they did come into the room but never once even straightened the bed much less give us clean sheets.
Se hospedó 4 noches en agosto de 2022
Respuesta de Baymont Inn, el 15 ago. 2022
Dear Mark, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. When there's an issue we want our guests to feel comfortable enough to bring their concern or question up to one of our staff members so that the issue can be fixed in a timely manner. It has been our absolute pleasure to serve you, and we hope that you return soon.

6/10 Aceptable

Lori

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Older hotel. High price during 127 yard sale. No elevator. Dated. Air conditioner not cold enough. Comfortable bed. Just ok.
Se hospedó 1 noche en agosto de 2022
Respuesta de Baymont Inn, el 15 ago. 2022
Dear Lori, Thank you for your review. We apologize that our service did not satisfy your expectations. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We hope you come back to stay with us soon!

10/10 Excelente

Jenny

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Baymont Inn, el 15 ago. 2022
Hi Jenny! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Room was pretty clean. The fridge didn't work and the breakfast was minimal.
Se hospedó 1 noche en julio de 2022
Respuesta de Baymont Inn, el 15 ago. 2022
We strive to do the best we can to accommodate our guests needs, if at any time a guest is not pleased we hope that it will be brought to a staff members attention so it can be fixed in a timely manner! Hope to have you stay with us again very soon!

4/10 Malo

Kenny

No le gustó: Servicio y personal y condiciones de la propiedad
Not good
It was very hot when we got to our room. The air conditioning wasn't even on. The mini fridge was dirty. The clock was unplugged. We had to leave and come back because it was so hot in our room. We had to call the front desk because the tv was not working properly. The breakfast was disgusting. Only juice, milk, or coffee to drink. No water. They did not refill anything. It was just horrible.
Se hospedó 1 noche en junio de 2022
Respuesta de Baymont Inn, el 15 ago. 2022
Thank you for letting us know about this Kenny. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Excelente

Steven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had such a pleasant time in the area and at the hotel we extended our stay for a few more days.
Se hospedó 3 noches en junio de 2022
Respuesta de Baymont Inn, el 15 ago. 2022
Hi Steven, it’s great to hear that you had a positive experience at Baymont Inn & Suites of Albany KY. Our team will be happy to hear that their hard work has paid off!

8/10 Bueno

Elena

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Great stay for a small town
Safe area. Clean room. Comfortable.
Se hospedó 1 noche en junio de 2022
Respuesta de Baymont Inn, el 16 ago. 2022
Hello Elena! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

4/10 Malo

Sydney

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Nothing
Se hospedó 2 noches en junio de 2022
Respuesta de Baymont Inn, el 16 ago. 2022
Sydney, We set a high standard for ourselves, and we’re so sorry to hear this was not met during your stay with us.

6/10 Aceptable

Jeremy

Se hospedó 2 noches en junio de 2022

8/10 Bueno

Josh

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel for Albany.
Se hospedó 2 noches en abril de 2022
Respuesta de Baymont Inn, el 16 ago. 2022
Hi Josh. We sincerely appreciate you taking the time to share with us your experience at our hotel. On behalf of our entire team, thank you for allowing us to serve you. All the best, The team at Baymont Inn & Suites of Albany KY

8/10 Bueno

JEFFREY, Richmond

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Very clean.
Se hospedó 1 noche en abril de 2022
Respuesta de Baymont Inn, el 16 ago. 2022
Hi Jefferey. We sincerely appreciate you taking the time to share with us your experience at our hotel. On behalf of our entire team, thank you for allowing us to serve you. All the best, The team at Baymont Inn & Suites of Albany KY

8/10 Bueno

Judith

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was fine - we did not use pool or amenities. Breakfast was good and comparable to other hotels. One morning there was gravy; but after three requests by us and another family, there were still no biscuits to go with it.
Se hospedó 2 noches en marzo de 2022
Respuesta de Baymont Inn, el 16 ago. 2022
Hello Judith! Just wanted to let you know how much your review means to us here at Baymont Inn & Suites. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thank you for bringing this to our attention. We will strive to do better. Thanks again, and we hope to make your next visit just as positive. Have an amazing day! From everyone at Baymont inn & Suites

8/10 Bueno

Terri

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2021
Respuesta de Baymont Inn, el 16 ago. 2022
Hi Terri, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

4/10 Malo

Zach

Se hospedó 1 noche en noviembre de 2021
Respuesta de Baymont Inn, el 16 ago. 2022
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

6/10 Aceptable

Bradley, Nineveh

Le gustó: Servicio y personal y condiciones de la propiedad
There were cockroaches in the room.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Baymont Inn, el 16 ago. 2022
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

2/10 Terrible

Brayden

Se hospedó 1 noche en octubre de 2021
Respuesta de Baymont Inn, el 16 ago. 2022
Brayden, We apologize that our service did not satisfy your expectations.

10/10 Excelente

STEVEN, Kapaa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2021
Respuesta de Baymont Inn, el 16 ago. 2022
We're happy to see that you had a 5-Star experience at Baymont Inn & Suites of Albany KY. Thanks for sharing.

10/10 Excelente

Tiffany

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel with large suite options with a small kitchen area. Parking lot has additional space as well for large vehicles and boat.
Se hospedó 1 noche en agosto de 2021
Respuesta de Baymont Inn, el 10 oct. 2021
Hi, Tiffany! Thank you for the kind feedback, we enjoyed having you with us. Have a great evening!

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
Property is clean and neat. Unfortunately it’s very very dated and has a slight odor. Completely over priced
Se hospedó 1 noche en agosto de 2021
Respuesta de Baymont Inn, el 7 ago. 2021
Thank you for taking the time to give us some feedback! We were glad to accommodate you, and we apologize for any dissatisfaction or inconvenience. This is our busiest time of the year due to the events and high volume happening in the area. Again, thanks for staying with us and we hope to have you back soon!!

2/10 Terrible

Arthur

Se hospedó 1 noche en agosto de 2021
Respuesta de Baymont Inn, el 16 ago. 2022
Arthur, We apologize that our service did not satisfy your expectations.

10/10 Excelente

Laura

Se hospedó 1 noche en julio de 2021
Respuesta de Baymont Inn, el 16 ago. 2022
The team here at Baymont Inn & Suites is thrilled to receive such great rating, thank you