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Opiniones de Red Roof Inn & Suites Albany, GA

2 out of 5
Red Roof Inn & Suites Albany, GA
1400 Dawson Road, Albany, GA

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 188 de 558 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 173 de 558 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 86 de 558 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 67 de 558 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 44 de 558 opiniones" "

7.4/10

Limpieza

8.2/10

Servicio y personal

6.4/10

Servicios

7.0/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

YORDANKA

Se hospedó 1 noche en enero de 2024
Respuesta de Carla RediResponse Specialist, el 26 mar. 2024
Hello Yordanka, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Albany, GA and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Thomas

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
To start with they tried to double charge us because our “ Expedia reservation didn’t show paid” an hour later ( around midnight) we were given one of the last two rooms according to the app. Room number written on paper. Bathroom door only had knobs nothing to completely shut door. Mildew on bathroom ceiling, roach, drain backed up during shower, 2 towels for three people. Definitely not cleaned very well at all
Se hospedó 1 noche en abril de 2024
Respuesta de Oshane RediResponse Specialist, el 8 abr. 2024
Dear Thomas,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES ALBANY GA. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the condition of the bathroom ceiling you described along with the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

10/10 Excelente

Kenneth

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean
Se hospedó 1 noche en abril de 2024
Respuesta de Nishaye RediResponse Specialist, el 5 abr. 2024
Hello Kenneth, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Albany, GA. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The team and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Mary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast to early
Se hospedó 2 noches en marzo de 2024
Respuesta de Nishaye RediResponse Specialist, el 29 mar. 2024
Hello Mary, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Albany, GA. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 5/5 score. However, I'm saddened to see that the breakfast was not to your liking. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Malo

Robert, South Daytona

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed there 3 times and it gets dirtier each time. Breakfast very limited. Not as friendly as the 1st visit. When in town for business I will stay elsewhere now.
Se hospedó 1 noche en marzo de 2024
Respuesta de Gabrielle RediResponse Specialist, el 19 mar. 2024
Thank you for taking a moment to leave a review, Robert. The staff and I at the Red Roof Inn & Suites Albany, GA were disappointed to see your 2/5 score following your stay. You stated that the breakfast was limited and the uncleanliness was less than ideal. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We wish you all the best in your future travels.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excelente

David

Se hospedó 1 noche en marzo de 2024
Respuesta de Gabrielle RediResponse Specialist, el 9 abr. 2024
Thank you for taking a moment to leave a review, David. The staff and I at the Red Roof Inn & Suites Albany, GA appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

10/10 Excelente

Abbie

Se hospedó 1 noche en marzo de 2024
Respuesta de Gabrielle RediResponse Specialist, el 9 abr. 2024
Thank you for taking a moment to leave a review, Abbie. The staff and I at the Red Roof Inn & Suites Albany, GA appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 Terrible

Alexandra

Se hospedó 1 noche en marzo de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 30 mar. 2024
Hello Alexandra,I sincerely apologize that your stay at our RED ROOF INN & SUITES ALBANY GA didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Rodney

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Chirell RediResponse Specialist, el 10 mar. 2024
Dear Rodney,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Albany, GA and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell Red Roof ManagementRediResponse Specialist

4/10 Malo

Shaquanda

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
This will be my last time booking here when going home. The housekeeper asked me to pile the used towels and rags in the room next to the door and she would get them. I came back to the room and they were still there. The breakfast was muffins, coffee, Sam’s club orange juice or apple juice. There were 4 other people staying there with dogs in there rooms and the front desk clerk was unaware of. After being told about the dogs barking interrupting our rest, nothing was done. Yeah I will not be staying here again!!!! Room 232 bathroom sink leaks, room 109 has dirt & trash behind couch, nightstand and tv stand. I had to wipe the tables down with Lysol wipes because they were sticky and filthy
Se hospedó 2 noches en marzo de 2024
Respuesta de Chirell RediResponse Specialist, el 6 mar. 2024
Dear Shaquanda,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Albany, GA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 2/5 score. You indicated that you were unsatisfied with noise disturbance, leaking bathroom sink and lack of cleanliness. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

8/10 Bueno

Amber

Le gustó: Limpieza y servicio y personal
It’s what you’d expect
Se hospedó 1 noche en febrero de 2024
Respuesta de Nishaye RediResponse Specialist, el 25 feb. 2024
Dear Amber, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn & Suites Albany, GA. We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our Red Roof management to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Bueno

Lilija

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok
Se hospedó 1 noche en febrero de 2024
Respuesta de Recordo Rediresponse Specialist , el 21 feb. 2024
Dear Lilija,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Albany, GA. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Aceptable

Teara

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Located in a very quiet area. Its comfortable but could use more upgrading especially the bathrooms.
Se hospedó 1 noche en febrero de 2024
Respuesta de Recordo Rediresponse Specialist , el 21 feb. 2024
Dear Teara,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Albany, GA. It's great to hear that you were pleased our quiet location and comfortable rooms. Please know that Red Roof does value you as a guest and will take your feedback about updating our property into consideration. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excelente

Katrina

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Everything was amazing
Se hospedó 2 noches en febrero de 2024
Respuesta de Olivia RediResponse Specialist , el 15 feb. 2024
Thank you, Katrina, for telling us about your stay at the Red Roof Inn & Suites Albany, GA. I am glad you found everything to be amazing. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 Malo

JULIEN

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like it was convenient to many things. What I didn’t like was how hard to sleep because kids was crying in the hallway for a long period.
Se hospedó 1 noche en enero de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 30 ene. 2024
Dear Julien, Thank you for taking part in our guest survey following your stay at the RED ROOF INN & SUITES ALBANY GA. It’s great to hear you liked our convenient proximity to many things. You however indicated there was noise disturbances in the hallway for long periods. Know that your voice is of tremendous importance to us at Red Roof, and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

8/10 Bueno

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 20 ene. 2024
Hello Timothy,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES ALBANY GA. It’s great to see you enjoyed your stay, resulting in an 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Red Roof Management

10/10 Excelente

Evester

Se hospedó 1 noche en enero de 2024
Respuesta de Sharma RediResponse Specialist, el 15 ene. 2024
Hello Evester, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excelente

nelson

Le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Kamaria RediResponse Specialist, el 10 ene. 2024
Hello Nelson, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Bueno

Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a short overnight stay. Unfortunately, my room had no heat.
Se hospedó 1 noche en enero de 2024
Respuesta de Kamaria RediResponse Specialist, el 11 ene. 2024
Dear Roberto,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES ALBANY GA. It's great to see that we earned your 4/5 score. However, I sincerely apologize for the situation you mentioned regarding the heat. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 Bueno

Rachel

Se hospedó 1 noche en enero de 2024
Respuesta de Kamaria RediResponse Specialist, el 11 ene. 2024
Hello Rachel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Bueno

Joseph

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good but not great
Was nice a quiet especially for a New Year’s Eve room was very big just the molding in the bathroom was falling apart and no water pressure but over all those are small things to deal with
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chirell RediResponse Specialist, el 4 ene. 2024
Dear Joseph,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Albany, GA. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our big size room, nice and quiet location. You indicated that you were unsatisfied with the molding falling apart and no water pressure. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

4/10 Malo

Nikki, corning

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The room was not the cleanest. There was still coffee in the pot from a previous stay before us. There was dust all over our room. For breakfast there was cold coffee, and the only food available was honey buns and muffins.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chevanese RediResponse Specialist, el 25 dic. 2023
Thank you, Nikki, for sharing your feedback with us regarding your recent stay at the Red Roof Inn & Suites Albany, GA. We are sorry you had a less than satisfactory experience. You indicated that you were unsatisfied with the poor housekeeping and the breakfast menu wasn't to your liking. At Red Roof, your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Malo

Debbie

Viaje familiar
Very sad experience!
Breakfast was terrible! Oranges were too old to even peel. No ubs ports in room. Some lights didn't work. Only two towels in room. Very sad hotel. We will never stay there again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 18 dic. 2023
Dear Debbie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES ALBANY GA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the breakfast that was provided, issue with light, limited towel and the other unsatisfactory encounters you had. We will take your comments into consideration to make changes to improve our customer experience. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

10/10 Excelente

Doloris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lg rm. Shower could be better
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 15 dic. 2023
Hello Doloris, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

8/10 Bueno

Mary

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Nothing wrong with this property. the room was large. But the bathroom needed redoing. There was rust from the hinges that stained the tile
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nishaye RediResponse Specialist, el 10 dic. 2023
Dear Mary,Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Albany, GA. I'm thrilled to read that you were pleased with the property and the rooms, prompting your 4/5 score. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the upkeep of the bathroom. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

RICHARD

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Modern and clean 👌 Friendly and helpful staff.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nishaye RediResponse Specialist, el 10 dic. 2023
Hello Richard, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Albany, GA. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We are extremely happy to see that you loved the customer service provided by our staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Afusatu

Se hospedó 1 noche en diciembre de 2023
Respuesta de Recordo Rediresponse Specialist , el 9 dic. 2023
Hello Afusatu, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Albany, GA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

2/10 Terrible

Jasmine

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nishaye RediResponse Specialist, el 10 dic. 2023
Hello Jasmine,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Albany, GA. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Rosendo

Se hospedó 2 noches en diciembre de 2023
Respuesta de Chevanese RediResponse Specialist, el 26 dic. 2023
Thank you, Rosendo, for rating your recent stay at the Red Roof Inn & Suites Albany, GA. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 Aceptable

Mo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Room was beautiful, but they allow pets and someones giant dog kept loudly barking the entire night.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Oniel RedRoof Management, el 1 dic. 2023
Hi Mo,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Albany, GA. It's nice to read that you took liking to our rooms decor, however, please accept our most sincere apologies for the any hinderance caused by the pet next door. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management

10/10 Excelente

Marsha

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was exceptionally friendly, helpful, polite. Service was 5 star quality. The room was pleasant decor and clean. We definity look forward to staying there again whilevvisiting friends and family
Se hospedó 4 noches en noviembre de 2023
Respuesta de Kamaria RediResponse Specialist, el 29 nov. 2023
Dear Marsha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES ALBANY GA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be friendly, exceptional, polite and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,KamariaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Tesshu

Viaje familiar
No le gustó: Servicio y personal
I had my reservation but front lady just repeated that they could not fnd my reservation in their system. She was so impolite. So I had to take another room at re eption. I was about double pay to hotel. Fortunately hotels.com worked fof refund but her attitude was the worst one ever.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Gabrielle RediResponse Specialist, el 24 nov. 2023
Dear Tesshu,Thank you for your review following your stay at Red Roof Inn & Suites Albany, GA. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the impolite staff and the situation with your reservation hindered your stay, which was saddening to read.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excelente

Karen

Se hospedó 3 noches en noviembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 11 dic. 2023
Hello Karen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Xao Red Roof Management RediResponse Specialist, el 19 nov. 2023
Dear Valued Guest,I appreciate the time that you took to share your sentiments with us. Our team at the Red Roof Inn & Suites Albany, GA appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 Excelente

LOUIS W SLOAN

Se hospedó 2 noches en octubre de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 19 nov. 2023
Hello Louis,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Robert

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 15 nov. 2023
Hello Robert,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Lisa

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kamaria RediResponse Specialist, el 15 nov. 2023
Hello Lisa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excelente

Jessi

Le gustó: Condiciones de la propiedad
Convenient and a comfortably stay
Se hospedó 1 noche en noviembre de 2023
Respuesta de Oniel Rediresponse Specialist, el 4 nov. 2023
Hi Jessi,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Albany, GA. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that you found our hotel to be convenient/comfortable. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excelente

Ronald

Se hospedó 1 noche en noviembre de 2023
Respuesta de Kamaria RediResponse Specialist, el 26 nov. 2023
Hello Ronald, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excelente

Amie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Recordo Red Roof Management , el 1 nov. 2023
Hello Amie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excelente

Deborah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Nice
Everything was great. Friendly people, clean room, nice breakfast.
Se hospedó 1 noche en octubre de 2023
Respuesta de Recordo Red Roof Management, el 1 nov. 2023
Hello Deborah,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES ALBANY GA. It's great to see you enjoyed your stay, resulting in a 5/5 score. We are happy to hear how pleased you were with our friendly service, clean rooms and nice breakfast. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 Terrible

Blanca

Se hospedó 2 noches en octubre de 2023
Respuesta de Sharma RediResponse Specialist, el 21 nov. 2023
Hello Blanca, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES ALBANY GA and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Aceptable

Jessica

Se hospedó 3 noches en octubre de 2023
Respuesta de Oniel Rediresponse Specialist, el 30 oct. 2023
Hi Jessica,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn & Suites Albany, GA. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excelente

Shaa-D'jah

Se hospedó 1 noche en octubre de 2023
Respuesta de Xao Red Roof Management RediResponse Specialist, el 19 nov. 2023
Thank you for sharing your perfect rating with us, Shaa-D'jah. Our staff at the Red Roof Inn & Suites Albany, GA was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excelente

Vanessa

Se hospedó 2 noches en octubre de 2023
Respuesta de Oniel Rediresponse Specialist, el 30 oct. 2023
Hi Vanessa,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Albany, GA. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excelente

Cassie

Se hospedó 1 noche en octubre de 2023
Respuesta de Oniel Rediresponse Specialist , el 28 oct. 2023
Hi Cassie,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Albany, GA. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean room
Se hospedó 1 noche en octubre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 25 oct. 2023
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES ALBANY GA. It's great to see you enjoyed your stay, resulting in a 5/5 score. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our nice and clean room you received. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bueno

Veronica

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
There was no elevator, and no hot breakfast.
Se hospedó 2 noches en octubre de 2023
Respuesta de Oniel Rediresponse Specialist, el 22 oct. 2023
Hi Veronica,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Albany, GA. Please accept our apologies for any inconvenience during your stay especially regarding the breakfast. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Bugs
Se hospedó 2 noches en octubre de 2023
Respuesta de Kamaria Red Roof Management RediResponse Special, el 14 oct. 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excelente

Amanda

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only negative is that there isn’t an elevator.
Se hospedó 1 noche en octubre de 2023
Respuesta de Kamaria Red Roof Management RediResponse Speciali, el 13 oct. 2023
Dear Amanda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES ALBANY GA. It's great to see that we earned your 5/5 score. However, as it pertains to the elevator your comment will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist