Dear Jonathan, Thank you for leaving a review on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely, Robert Minto, General Manager

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Dear Murali,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Robert Minto,General Manager

Thank you for this review! We hope to see you again soon!

Thank you so much for this wonderful review James! We hope to see you again in the future.

Dear Jim,Thank you for taking a moment to share your experience. All of us at Best Western Plus Augusta Civic Center Inn are thrilled you had a good time at our hotel and you liked our location. We invite you to stay with us again when you visit the area.Sincerely,Robert Minto,General Manager

Dear Charlene,Thank you so much for your uplifting review of your recent stay at Best Western Plus Augusta Civic Center Inn. We appreciate your nice comments regarding our location, room, and bed. Nothing pleases us more than knowing that our guests had a comfortable and relaxing stay. Thank you once again, and we hope to welcome you back soon.Sincerely,Robert Minto,General Manager

Dear Ashli,Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely,Robert Minto,General Manager

Thank you for the kind rating, Kevin! We are glad you had a good time at Best Western Plus Augusta Civic Center Inn and we look forward to the opportunity to host you again and turn that 4-star into a 5.Sincerely,Robert Minto,General Manager

Dear Megan,We are disappointed that we did not meet your expectations. This is not what we are about, and we sincerely apologize for the shortfalls experienced during your stay. Please know that your review has been forwarded to our department heads and corrective action has been implemented. We hope to have the opportunity to welcome you again in the future to show you that this is not emblematic of our standards.Sincerely,Robert MintoGeneral Manager

We are sorry to hear that you didn't enjoy your stay. Unfortunately we experienced a horrible storm that caused several issues that were out of our control. We hope you will return when we have better weather.

We apologize if your stay with us was not satisfactory. Thank you for taking the time to leave a review, we value your feedback as it helps us to understand the ways we can improve for future guests.

Dear Istvan,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Best Western Plus Augusta Civic Center Inn. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Robert Minto,General Manager

Hello Ann, Thank you so much for leaving this wonderful review! I am so happy to hear that you enjoyed your stay! We hope to see you again in the future!

Dear Pamela,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Best Western Plus Augusta Civic Center Inn.Sincerely,Robert Minto,General Manager

Thank you for the excellent rating, Richard! We are thrilled we met your expectations for a fantastic stay at Best Western Plus Augusta Civic Center Inn and it will be our pleasure to host you again.Sincerely,Robert Minto,General Manager

We appreciate the feedback regarding your stay! Maintenance will address these issues immediately. Thank you for staying with Best Western, we hope to see you again.

Thank you so much! We greatly appreciate this wonderful review!

Dear Adam,Thank you for choosing The Best Western Plus Augusta Civic Center Inn. We are pleased you had an overall great stay and that you especially liked our location. It was a pleasure to have you as our guest and we look forward to your next visit.Sincerely,Robert Minto,General Manager

Dear Istvan, It is wonderful to know you had an enjoyable stay at Best Western Plus Augusta Civic Center Inn. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,Robert Minto,General Manager

Dear Jennifer, Thank you for taking a moment to rate your experience. All of us at The Best Western Plus Augusta Civic Center Inn are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely, Robert Minto, General Manager

Thank you so much for taking the time to leave us a review regarding your recent stay. We are pleased to hear that you enjoyed your time with us! We hope to provide you more excellent service shall you ever return as our guest.Thank you!

Dear Dottie,We are thrilled to read about your wonderful experience at The Best Western Plus Augusta Civic Center Inn! We are glad you appreciated your clean room and our complimentary breakfast. Thank you once again, and it would be our pleasure to welcome you back again soon.Sincerely,Robert Minto,General Manager

Dear Carolyn, Thank you for the review. We are pleased your conference brought you to The Best Western Plus Augusta Civic Center Inn. Thank you also for your positive comments about our breakfast. We hope you will return soon for another great experience.Sincerely, Robert Minto, General Manager

Dear Pat, Thank you for such a positive review of our hotel. Your comments about our service and breakfast are greatly appreciated. Thank you for choosing The Best Western Plus Augusta Civic Center Inn. We hope you are already planning your next stay with us.Sincerely, Robert Minto, General Manager

Dear Barbara, Thank you for being our guest and for sharing your experience with other travelers. We are pleased you had a relaxing stay and that our accommodations, service, and breakfast exceeded your expectations. It was a pleasure to host you and we hope to see you again soon at The Best Western Plus Augusta Civic Center Inn.Sincerely, Robert Minto, General Manager

Dear Amanda, Thank you for your wonderful words. We are extremely delighted to see that we fulfilled your expectations in terms of personalized service, location, and well-maintained accommodations. We enjoyed having you as our guest at The Best Western Plus Augusta Civic Center Inn and hope to have the opportunity to welcome you back on a future visit.Sincerely, Robert Minto, General Manager

Dear Kim, Thank you for taking the time to review your stay with us. We apologize for not meeting some of your expectations and have noted your observations on our property. Your feedback is important to us and we will use it to determine future changes and improvements. Thank you once again, and we hope you will visit us again when you are back in the area.Sincerely, Robert Minto, General Manager

Dear Katharine, Thank you for taking a moment to rate your experience. All of us at The Best Western Plus Augusta Civic Center Inn are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely, Robert Minto, General Manager

Thank you for your outstanding rating, Tracy! It is a pleasure to know that we exceeded your expectations. We look forward to hosting you again at The Best Western Plus Augusta Civic Center Inn, and we hope that will be soon!Sincerely, Robert Minto, General Manager

Dear Frank, On behalf of our team at The Best Western Plus Augusta Civic Center Inn, thank you for the excellent rating! We were pleased to have exceeded your expectations and we look forward to making your next stay an exceptional one as well.Sincerely, Robert Minto, General Manager

Dear Jessica, Thank you for the excellent feedback! We are thrilled you had an enjoyable stay and we appreciate your positive comments about our accommodations and service. We hope you will make The Best Western Plus Augusta Civic Center Inn your preferred choice the next time you visit the area.Sincerely, Robert Minto, General Manager

Dear Cathy, Thank you for choosing to stay with us. As we are a non-smoking hotel, we follow strict protocols for sanitizing guest rooms if a guest violates our no-smoking policy. What you experienced is not typical and we will address this appropriately. Please accept our apologies and we hope the remainder of your stay was a positive experience. Sincerely, Robert Minto, General Manager

Thank you for your outstanding rating, Lachele! It is a pleasure to know that we exceeded your expectations. We look forward to hosting you again at The Best Western Plus Augusta Civic Center Inn, and we hope that will be soon!Sincerely, Robert Minto, General Manager

Dear Carlos, Thank you for the positive review. We appreciate you mentioning what an excellent value we offer to our guests. Thank you once again for choosing to stay at The Best Western Plus Augusta Civic Center Inn, and we hope to have you as our guest again soon.Sincerely, Robert Minto, General Manager

Dear Donna, On behalf of our team at The Best Western Plus Augusta Civic Center Inn, thank you for the excellent rating! We were pleased to have exceeded your expectations and we look forward to making your next stay an exceptional one as well.Sincerely, Robert Minto, General Manager

Dear Christine, It is always a pleasure to welcome you back to The Best Western Plus Augusta Civic Center Inn and it makes our entire team happy to read that you continue to have a wonderful time with us. We are also pleased to know that you appreciated our accommodations, breakfast, and service. Your recommendation to others means a lot to us and we look forward to accommodating you again in the future.Sincerely, Robert Minto, General Manager

Thank you so much! I'm pleased to hear you enjoyed your stay. We hope to see you again!

Thank you for this feedback. I am so sorry to hear that the mattress was not comfortable, we will make sure to take action to provide a better experience for our future guests. The pool was filled in as we are constructing a new outdoor patio area that I hope you will come back and enjoy. Thank you for being a loyal rewards member. I do apologize that you did not receive your Best Western Rewards Points. I hope to see you in the future so we can provide you with superior stay.

Dear Roxanne, We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely, Robert Minto, General Manager

Thank you for this feedback!

Dear Gregg, Thank you for sharing your feedback with us. We are pleased to know you had an overall good stay and your positive comments about our excellent coffee and ideal location are appreciated. Having said that, we are truly disappointed, just as you were, that the windows were missed during our daily housekeeping routine. We hope to welcome you back for another stay should your travels bring you to the area again in the future.Sincerely, Robert Minto, General Manager

Dear Charles, We appreciate you taking the time to leave your four-star rating regarding your recent visit to The Best Western Plus Augusta Civic Center Inn. It is great to know you enjoyed your stay and we hope to welcome you again soon. Sincerely, Robert Minto, General Manager

Dear Benoit,Thank you for choosing The Best Western Plus Augusta Civic Center Inn. We are glad you had a good stay and we look forward to the opportunity to host you again and turn that 4-star into a 5.Sincerely,Robert Minto,General Manager

Dear Jessica, It is wonderful to know you had an enjoyable stay at The Best Western Plus Augusta Civic Center Inn. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely, Robert Minto, General Manager

Dear Frank, Thank you for being our guest and sharing your experience. We are sorry to hear that the noise from the refrigerator and neighboring room interrupted the comfort of your stay. We wish we had the opportunity to address this while you were still here so that we could have made amends. Please feel free to reach out to our front desk should this ever happen again during your stay. It would be our pleasure to host you again and ensure you have a quiet and restful experience. Sincerely, Robert Minto, General Manager

Thank you for leaving this wonderful review! We value your business and hope to see you again soon!!

Hello Scott, Thank you so much for leaving this review. We appreciate your bushiness and value your feedback. We hope to see you again in the future!

Dear Jerry, We appreciate you taking the time to leave your four-star rating regarding your recent visit to The Best Western Plus Augusta Civic Center Inn. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely, Robert Minto, General Manager

Dear Edith,Thank you for sharing your feedback with us. We are disappointed to read about the numerous issues you encountered and apologize that your stay was not pleasant. Our front desk is available 24/7, but sometimes they must step away to assist other guests or deliver an item. We apologize for the concerns with your room as well as for our lapse in service and rest assured these will be addressed appropriately. We hope you will consider this an isolated event and allow us another opportunity to serve you better in the future.Sincerely,Robert MintoGeneral Manager