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Opiniones de Steigenberger Icon Wiltcher's

5 out of 5
Steigenberger Icon Wiltcher's
Avenue Louise 71, Brussels

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 624 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 253 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 67 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 34 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 1002 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

JUAN MANUEL

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Christophe Dias, el 1 nov. 2023
Dear Sir Juan Manuel, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

10/10 Excelente

JUAN MANUEL

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de The Steigenberger Icon Wiltcher’s Team, el 30 oct. 2023
Dear Mister Manuel, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

10/10 Excelente

VIRGILIO

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was perfect for our purposes: vacations, relax, great breakfast, easy way to transport. But the most important: the Kindness of everybody involved in the customer service, it was just amazing. Specially Ilayah in the front desk. Thanks.
Se hospedó 2 noches en octubre de 2023
Respuesta de Christophe Dias, el 14 oct. 2023
Dear Mr. Virgilio,Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,ChristopheGuest relations

10/10 Excelente

RAUL MUÑUZURI

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es lo mejor
Se hospedó 2 noches en agosto de 2023
Respuesta de Mark Norman General Manager, el 26 ago. 2023
Dear Mister Munuzuri, What a pleasure to read your glowing review! All of us are delighted to learn that you have fully appreciated all the aspects of your stay and we heartily welcome your nice compliments. It would be a pleasure for all of us at the Steigenberger Icon Wiltcher’s to welcome you again! Warm regards,

2/10 Terrible

RUBI

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Estoy molesta
Mal perdieron mis maletas y no querían descontarme la mala noche que me hicieron pasar.
Se hospedó 1 noche en mayo de 2023
Respuesta de Mark Norman - General Manager, el 2 jun. 2023
Dear Mr. Sauri,Thank you for choosing the Steigenberger Icon Wiltcher’s for you stay in Brussels.We very much regret to read about your disappointment as expressed and we are surprised to read about your lost luggage. If I don’t say wrong, the delivery of the luggage was longer than expected but our Team deliver all the luggage in your room following your check-in.Please do not hesitate to take contact directly with us in case you would like to share more information.We are deeply sorry once again if this inconvenient ruin your stay so please accept our sincere apologies for the displeasure caused. All the Wiltcher’s Team and myself remain at your entire disposal and we look forward to welcoming you again at the Steigenberger Icon Wiltcher’s and provide a flawless experience.Warm regards,

10/10 Excelente

JUAN PABLO

Se hospedó 1 noche en marzo de 2023
Respuesta de Mark Norman - General Manager, el 18 mar. 2023
Dear Mr. Juan Pablo,All of us are delighted to learn that you have fully appreciated all the aspects of your stay and we heartily welcome your nice compliments as a fantastic reward.It would be a pleasure for all of us at the Steigenberger Icon Wiltcher’s to welcome you again.Warm regards,

10/10 Excelente

Francisco

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2022
Respuesta de The Steigenberger Wiltcher’s Team, el 11 ene. 2023
Dear Mr. Francisco,Thank you very much for your stay at the Steigenberger Icon Wiltcher's and for the outstanding rating.We are truly looking forward to welcome you back in the near future.Warm regards,

10/10 Excelente

ALEJANDRA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es muy acogedor y lindo decorado.
Se hospedó 2 noches en diciembre de 2022
Respuesta de The Steigenberger Wiltcher’s Team, el 29 dic. 2022
Dear Mrs. Alejandra,Thank you for choosing Steigenberger Icon Wiltcher’s for you stay in Brussels.All of us are delighted to learn that you have fully appreciated all the aspects of your stay with us.Looking forward to welcoming you again in the near future.Warm regards,

10/10 Excelente

Georges

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellente servicio, cómodo, personal muy serviable, limpieza perfecta.
Se hospedó 1 noche en agosto de 2020
Respuesta de Roserie de Wild, el 27 ago. 2020
Dear Georges, thank you very much for your stay at the Steigenberger Wiltcher's. Thank you for the great rating and wonderful comments. We are truly looking forward to welcome you back in the near future. Warm regards, Michel Cottray General Manager.

10/10 Excelente

Georges

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excellente Hotel
Se hospedó 2 noches en febrero de 2020
Respuesta de Roserie De Wild : Guest relations, el 4 mar. 2020
Dear Georges,thank you very much for staying at the Steigenberger Wiltcher’s and excellent rating. We do appreciate your wonderful comment. We are looking forward welcoming you back very soon. Warm regards, Michel Cottray, General Manager.

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel de lujo. Personal muy simpático, eficiente, atento a detalles, ubicado en una buena zona. Andando a 15 minutos de los puntos turísticos pero no se nota ya que ves muchas cosas en el camino.
Se hospedó 2 noches en febrero de 2020
Respuesta de Roserie, De Wild : Guest relations, el 2 mar. 2020
Dear Guest, thank you very much for your stay at the Steigenberger Wiltcher's and for leaving an outstanding rating and comment. Thank you as well for taking the time to share this wonderful review. I am absolutely thrilled that you had a wonderful stay with us and that you enjoyed your experience. We strive on providing a memorable experience for all our guests and I am very happy to know that we were able to exceed your expectations. We are looking forward welcoming you back very soon. Warm regards, Michel Cottray General Manager

2/10 Terrible

MS, Argentina

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Quiero ser lo mas precisa y justa pero no encuentro modo.. No es servicio de 5 estrellas. 1- servicio de limpieza cuando el cartel de "no molestar" esta en la habitacion ,por debajo de la puerta te dejan una nota para que llames si quieres que te hagan la habitacion.. En un 2 estrellas es aceptable..En un real 5 estrellas vuelven a chequear la habitacion las veces que sea necesaria. 2- Uno va a relajarse para las fiesta de fin de año y elige un hotel con servicios.. pues resulta que el hotel prioriza los eventos para una fiesta privada. Entonces los huespedes deben pagar para ingresar o de otro modo no hay servicio si quieres tomar una copa.. Si hacen eventos deberian informar que es privado 3- Staff amateur 4- Prices a bit excesie ( coffe €8 , water 8€) Claramente no recomendaria al hotel a mis clientes..
Se hospedó 3 noches en diciembre de 2019
Respuesta de Roserie de Wild, Guest Relations, el 4 ene. 2020
Dear Guest, thank you very much for your stay at the Steigenberger Wiltcher's. It is with deep regret to read your feedback. I sincere apologize for all inconvenience caused. This is truly not the service we daily aim for. Your comments will be discussed and definitely taken in consideration. I do hope that you will give us another chance to show a more accurate image of the Wiltcher's Steigenberger. Warm regards, Michel Cottray, General Manager.

10/10 Excelente

RODRIGO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Funcional
Buen hotel, aunque debería quitar la moqueta de las habitaciones, es poco higiénico.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Roserie de Wild, Guest Relations, el 27 dic. 2019
Dear Rodrigo, thank you very much for your stay at the Steigenberger Wiltchers and for leaving an outstanding rating. Thank you for the nice comments, we will definitely take this in consideration for the next renovations. We look forward to the opportunity to welcome you back whenever your travel plans include Brussels. Warm regards, Michel Cottray General Manager

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Una excelente opcion para alojarse en Bruselas
Excelente ubicacion y muy buen servicio
Se hospedó 1 noche en diciembre de 2019
Respuesta de Roserie de Wild, Guest Relations, el 16 dic. 2019
Dear Guest, thank you very much for your stay at the Steigenberger Wiltcher's and for leaving a nice rating. Thank you for the wonderful comment about the service. We are looking forward to welcome you back in the near future. Warm regards, Michel Cottray, General Manager

10/10 Excelente

Marcela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente!
Maravilloso hotel, excelente ubicación, muy rica comida y servicio. Ciertos muy amplios y con muchas comodidades!
Se hospedó 2 noches en octubre de 2019
Respuesta de Roserie de Wild, Guest Relations, el 10 oct. 2019
Dear Marcela, thank you very much for your stay at the Steigenberger Wiltcher's and for leaving an outstanding rating. Thank you for the fabulous comments. Nice to read that you liked our hotel and food. We are truly looking forward to welcome you back in the near future. Warm regards, Michel Cottray, General Manager.

10/10 Excelente

Olga Maria del Pilar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel elegante Habitaciones muy amplias Excelente.
Hotel elegante, llegar después de un día ajetreado es como un oasis.
Se hospedó 2 noches en julio de 2019
Respuesta de Roserie de Wild, Guest Relations, el 29 jul. 2019
Dear Olga Maria del Pilar, thank you very much for your stay at the Steigenberger Wiltcher's and for the outstanding rating. Thank you for the wonderful comments and calling our hotel an Oasis after a busy day. We are truly looking forward welcoming you back in the near future. Warm regards, Michel Cottray, General Manager

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en julio de 2019
Respuesta de Roserie de Wild, Guest Relation, el 17 jul. 2019
Thank you very much for your stay at the Steigenberger Wiltcher's and for the great rating. We are truly looking forward to welcome you back in the near future. Warm regards, Michel Cottray, General Manager

10/10 Excelente

Andres

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel
Muy buen hotel, ubicado en zona comercial y a pasos del metro. Desayuno variado. Tiene un lounge para fumar puros
Se hospedó 3 noches en mayo de 2019
Respuesta de Roserie de Wild Guest Relations, el 20 may. 2019
Dear Andres, thank you very much for your stay at the Steigenberger Wiltcher's. Thank you for the great rating and wonderful comments about the location and nice breakfast. We are looking forward to welcome you back in the near future. Warm regards, Michel Cottray, General Manager.

8/10 Bueno

Carmen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Habitación cómoda y tranquila, cama confortable
Se hospedó 1 noche en mayo de 2019
Respuesta de Roserie de Wild Guest Relations, el 20 may. 2019
Dear Carmen, thank you for your stay at the Steigenberger Wiltcher's. Thank you for the nice rating and wonderful comments about the comfortable room and bed. We are looking forward to welcome you back in the near future. Warm regards, Michel Cottray, General Manager.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
El hotel está fenomenal pero el personal no habla español
Se hospedó 5 noches en diciembre de 2018
Respuesta de Roserie de Wild, Guest Relations, el 5 feb. 2019
Thank you very much for your stay at the Steigenberger Wiltcher's and for the excellent rating. Really sorry to read about the Spanish speaking staff. We do our outmost to have several languages available, for all at reception. We have staff speaking Spanish, probable due to shifts working you missed them, I do apologize for that. We are looking forward welcoming you back in the near future. Warm regards, Roserie de Wild, Guest Relations

10/10 Excelente

TERESA, Madrid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy recomendable
Estupendo hotel, todo cuidado al detalle.
Se hospedó 5 noches en diciembre de 2018
Respuesta de Roserie de Wild, Guest Relations, el 28 dic. 2018
Dear Teresa, thank you very much for your stay at the Steigenberger Wiltcher's. Thank you for the fantastic rating and wonderful comments. It will be with great pleasure to welcome you back in the near future. Warm regards, Roserie de Wild, Guest Relations.

10/10 Excelente

Cliente verificado

Hotel muy buen situado, edificio clásico con muy buena atención en recepción y conserjería. La habitación un poco pequeña, pero aceptable.
Se hospedó 1 noche en noviembre de 2018
Respuesta de Roserie de Wild, Guest Relations, el 26 nov. 2018
Thank you very much for your stay at the Steigenberger Wiltcher's. Thank you for the great score and wonderful comment. Very much appreciated the nice feedback about the reception and concierge. We are looking forward welcoming you back in the near future. Warm regards, Roserie de Wild, Guest Relations.

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2018
Respuesta de Roserie de Wild Guest Relations, el 29 oct. 2018
Dear Andrea, thank you very much for your stay at the Steigenberger Wiltcher's and for the great rating. We are looking forward to welcome you back in the near future. Warm regards, Roserie de Wild Guest Relations

10/10 Excelente

ADRIANA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buenas instalaciones
Respuesta de Roserie de Wild Guest relations, el 7 may. 2018
Dear Adriana, thank you very much for your stay and for taking the time to leave a great rating and wonderful feedback. We are looking forward welcoming you back in the near future. Warm regards, Roserie de Wild, Guest relations

10/10 Excelente

Georges

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel, habitaciones ,servicios y personal muy bien, y muy bien ubicado...
Se hospedó 3 noches en enero de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien en todos los sentidos.
Se hospedó 3 noches en diciembre de 2017

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Genial
Me encantó. La verdad es que, habida cuenta de los precios de los hoteles del lugar, sale a cuenta coger habitación en este sitio, porque por no mucho más te llevas un servicio exquisito. Solo dos cosas que reprocharles: que se equivocaron en mi factura y me hicieron estar allí media hora más (menos mal que no tenía que coger ningún avión) y que racaneen en temas como el desayuno... Hombre, si te estás gastando 260 euros en una habitación... ¿Qué más te da ofrecer el desayuno dentro de ese precio?
Se hospedó 1 noche en noviembre de 2017

10/10 Excelente

maria, mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel
The location i very good, the good is very good alsoan the athmosfere of the hotel very nice
Se hospedó 3 noches en septiembre de 2017

8/10 Bueno

mexicanito, Mexico

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Could be better....
The hotel is very nice located at downtown Brussels, overall is in good condition. The room where I stayed ibas quite large and comfortable but there were some issues with the cleaninless of the bathroom that showed traces of mold on the shower. The staff was not very attentive even on a weekend when the hotel was not very crowded.
Se hospedó 3 noches en agosto de 2017

10/10 Excelente

Francisco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel

10/10 Excelente

Georges

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación, excelente habitaciones y servicio.

10/10 Excelente

Isaac

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Céntrico y bonito
Muy bien

10/10 Excelente

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente por todos lados!
El hotel es espectacular, las habitaciones con muy amplias, luminosas y completas. El hotel está muy bien ubicado y el personal es súper amable. Sin dudas ha sido una experiencia extraordinaria.
Respuesta de General Manager, el 14 oct. 2016
Dear Madam, Dear Sir, Thank you for your warm words about your recent stay at our property. I am delighted to see that we were able to provide you with best services during your stay. I truly hope to meet you again soon! Best regards, J. Oldenburger General Manager

10/10 Excelente

luis felipe, México City

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel,con muy buena ubicación y el restaurante muy bueno.

8/10 Bueno

Pamela

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Christophe Dias, el 14 abr. 2024
Dear Mrs. Pamela,Warm greetings from Steigenberger Icon Wiltcher's - Brussels. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. We are delighted to learn that your stay with us went well and that your expectations were met. Our dedicated Team is already looking forward to welcoming you back in the future and we remain at your disposal, could we be of any assistance at all. Once more, thank you very much for all your support towards Steigenberger Icon Wiltcher’s.With best regards, The Steigenberger Icon Wiltcher’s Team

10/10 Excelente

Tolga

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en abril de 2024
Respuesta de Christophe Dias, el 14 abr. 2024
Dear Mrs. - Mr. Tolga,Warm greetings from Steigenberger Icon Wiltcher's - Brussels. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. We are delighted to learn that your stay with us went well and that your expectations were met. Our dedicated Team is already looking forward to welcoming you back in the future and we remain at your disposal, could we be of any assistance at all. Once more, thank you very much for all your support towards Steigenberger Icon Wiltcher’s.With best regards, The Steigenberger Icon Wiltcher’s Team

10/10 Excelente

Steven, Halifax

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great walkable location to the centre, museums and palace. Great Service. Beautiful Hotel with amazing Breakfast.❤️
Se hospedó 2 noches en febrero de 2024
Respuesta de Christophe Dias, el 9 abr. 2024
Dear Mr. Steven, Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.All our teams were delighted to read your constructive impressions about your stay with us. We are happy that your expectations were met.Our dedicated Team will be looking forward to welcoming you back in the future and we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 Excelente

Christian

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hervorragender Location für ein schönes Wochenende in Brüssel. Top Service, gute Bar und gute Lage.
Se hospedó 2 noches en marzo de 2024
Respuesta de The Steigenberger Icon Wiltcher’s Team, el 2 abr. 2024
Dear Christian, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

8/10 Bueno

??

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 2 noches en marzo de 2024
Respuesta de Christophe Dias, el 1 abr. 2024
Dear Mrs. / Mr. ,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. Thank you for taking the time to provide us with your valuable feedback about your stay in Steigenberger Icon Wiltcher’s.It is such a pleasure for us to know that you enjoyed your stay with us and we already look forward to welcoming you back to Steigenberger Icon Wiltcher's in the near future. Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 Excelente

Minho

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Christophe Dias, el 1 abr. 2024
Dear Mrs. / Mr. Minho , Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for providing us your positive feedback.Our teams are very grateful for highlighting this in your review. We work passionately every day to offer you the best possible stay. We're delighted when we succeed!Our dedicated team is already looking forward to welcoming you back in the near future, and we remain at your entire disposal should you require any assistance. With best regards,The Steigenberger Wiltcher's Team

4/10 Malo

Joanna

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
After already paying quite a considerable amount for 2nights stay upon arrival we were told we had to pay an extra €200 deposit before we were allowed into the room. Nowhere this was stated on the website or before arriving. After the stress of booking in we get to the room to find the bathroom floor had a white chalk substance covered all over it so much it left a clean mark and a dirty finger when wiped. After paying so much we didnt want to be accused of any damage so we took pictures and documented; The person who stayed 2 days before their menu was still in the room and we hadn't been giving a new one, One phone didnt work, The bed frame was hanging off the wall so everytime you moved or sat down it bashed against the wall, The wallpaper had bubbled in places and was ready to fall off along with the many stains that looked like a damp cloth would of cleaned away, The bathroom mirror was lose and sink marble had terrible deep cracks all along and throughout, There was no heated towel rail or radiator to dry with with limited towels available, No bathroom mats just towels placed down making it very slippery, The leather was cracked and the chairs were dirty marked with stains. I do wonder if most of this would of been easily missed if it wasnt for the fear of losing a deposit over nothing. The security were such a pleasure to talk with always greeting us and giving us advice they really do make the hotel feel safe. Al staff were lovely.
Se hospedó 2 noches en marzo de 2024
Respuesta de Christophe Dias, el 29 mar. 2024
Dear Mrs. Joanna,Warm greetings from Steigenberger Icon Wiltcher's. On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much regret to have been informed of the disappointment as expressed pertaining to the services and facilities. On the outset, please accept our sincere apologies for the disappointment caused. At Steigenberger Icon Wiltcher’s, we strive to provide a superior service experience to every Customer; therefore, your feedback is very important to us.Rest assured that this is not the norm at Steigenberger Icon Wiltcher’s. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expect. Your comments have since been shared with the team members involved to ensure corrective actions are taken and to prevent future recurrence. Once more, we would like to thank you for your support towards the hotel and we hope that you will give us the opportunity to better serve you in the near future. Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 Excelente

Gerhardus, Nijmegen

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Best hotel in Brussels
Se hospedó 1 noche en marzo de 2024
Respuesta de The Steigenberger Icon Wiltcher’s Team, el 28 mar. 2024
Dear Gerhardus, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

10/10 Excelente

Kenjuan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I truly believe I will be back. This property along with Belgium was nothing less short of perfect.
Se hospedó 1 noche en marzo de 2024
Respuesta de Christophe Dias, el 26 mar. 2024
Dear Mr. Kenjuan, Warm greetings from Steigenberger Icon Wilthcer's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. It is a true reward to receive positive feedback from our valued guests. Therefore our dedicated team thank you for your kind words of praise and warm comment.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Once more, thank you very much for all your support towards the Steigenberger Icon Wiltcher’s.Yours Sincerely,The Steigenberger Icon Wiltcher’s Team

8/10 Bueno

Celine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the room and the breakfast very much. The Spa I didn’t liked at all
Respuesta de Christophe Dias, el 19 mar. 2024
Dear Mrs. CelineWarm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for providing us your feedback.our Teams were pleased to hear that you enjoyed your experience with us! That your expectations were met.We very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 Excelente

Edward

Se hospedó 1 noche en marzo de 2024
Respuesta de The Steigenberger Icon Wiltcher’s Team, el 8 abr. 2024
Dear Mr. Edward, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

10/10 Excelente

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic facility and location!
Se hospedó 3 noches en marzo de 2024
Respuesta de The Steigenberger Icon Wiltcher’s Team, el 17 mar. 2024
Dear Thomas, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s.We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

10/10 Excelente

Katharina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de The Steigenberger Icon Wiltcher’s Team, el 12 mar. 2024
Dear Katharina, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

4/10 Malo

Nicolae

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
Shocked at the cleanliness, or rather lack thereof. Food was bad and room service can’t get orders right.
Respuesta de The Steigenberger Icon Wiltcher’s Team, el 11 mar. 2024
Dear Mr. Nicolae, Thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.Please accept our sincerest apologies for any inconvenience caused by the cleanliness and the quality of the food. Rest assured that this is not the norm at Steigenberger Icon Wiltcher’s. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expectWe will address these issues with our team to ensure improvements are made promptly. We hope you will consider giving us another chance to provide you with the exceptional stay you deserve. Thank you for bringing these concerns to our attention.Your sincerely,

8/10 Bueno

Stuart

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is a great hotel
Se hospedó 4 noches en febrero de 2024
Respuesta de Christophe Dias, el 28 feb. 2024
Dear Mr. Stuart, Warm greetings from Steigenberger Icon Wiltcher's !On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback and warm comment. Our dedicated Team will be looking forward to welcoming you back in the future and remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

6/10 Aceptable

ATSUSHI

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Christophe Dias, el 24 feb. 2024
Dear Atsushi,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.We would like to deeply thank you for the positive feedback regarding your stay in our Property.We are delighted to see that your stay went very well overall. Our dedicated Team are looking forward to welcoming you back in the near future and we remain at your disposal, could we be of any assistance at all.Once more, thank you very much for all your support towards Steigenberger Icon Wiltcher’s.Yours sincerely,The Steigenberger Icon Wiltcher’s Team