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Opiniones de Holiday Inn Express Hotel & Suites Kingman, an IHG Hotel

2.5 out of 5

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 403 de 997 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 318 de 997 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 154 de 997 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 81 de 997 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 41 de 997 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.6/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ergio

Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 24 sept. 2023
Hello Ergio,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Bueno

Donaldo

Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 5 jul. 2023
Hello Donaldo,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Bueno

Jesus Jose

Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 15 abr. 2023
Hello Jesus Jose,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excelente

Rodrigo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien en insatlaciuones, servicio,ambiente, etc... . . El único problema es que yo hice mi reservación y pago por expedia . . El hotel cobró el depósito por $ 2,223.23 el cual se debe de regresar ala tarjeta de crédito en los días posteriores a la salida . . . Eso todavía no ocurre . .yo salí el día 5 de diciembre . .estamos a día 13 !!! . . Todavía sigo en espera de mi reembolso
Se hospedó 1 noche en diciembre de 2022
Respuesta de Manager, el 16 dic. 2022
Hello Rodrigo,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 Excelente

José

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is very good The attention is very good The room is very good The breakfast is very good Everything is good
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager, el 24 oct. 2022
Hello Jos,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our breakfast and room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Bueno

Angel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager, el 29 dic. 2021
It was our privilege to earn your business and we hope to host you again on your next trip.,

10/10 Excelente

Aida

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Satisfecha!!
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 26 sept. 2021
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo estuvo bien en especial la limpieza
Se hospedó 1 noche en diciembre de 2020
Respuesta de Manager, el 4 dic. 2020
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excelente

Susy, Colorado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo estaba muy bien! No tuvimos ningun inconveniente.
Se hospedó 1 noche en marzo de 2020
Respuesta de Manager, el 14 mar. 2020
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

10/10 Excelente

Rodolfo, Cd Juarez

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel agradable
Hotel con gran atencion del personal, personal muy atento y amigable en recepcion. Check in muy rapido, instalaciones limpias, cuartos muy amplios y limpios.
Se hospedó 1 noche en octubre de 2017
Respuesta de Manager, el 1 nov. 2017
Thank you for taking the time to write this review and share your experience. It was our pleasure to have you as a guest and value your comments regarding our hotel. Guest comments help us to recognize our strengths and improve upon our weaknesses. Thank you.

8/10 Bueno

CECILIA INES, Bogotá

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Experiencia
Excelente la atención de todo el equipo de trabajo del Hotel. Lo único malo es que los pasillos estaban sucios y olían a cigarrillo. Recomiendo la estadía en este hotel. La niña de la recepción muy cálida y amable.

8/10 Bueno

Beatriz, San sebastian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
La estancia ha sido buena. Toda la familia hemos estado muy a gusto. Las habitaciones estaban limpias. En recepción, no sabían hablar castellano pero había un señor, que seria de mantenimiento que nos ayudó y nos atendió muy amablemente. La verdad que es que nuestra experiencia ha sido buena.

8/10 Bueno

César, Madrid, España

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
En la Ruta 66
Cómodo hotel situado en plena Ruta 66. Sitio de paso recomendable si quieres ver la atracción Skywalk en el Gran Cañón (a dos horas en coche).

6/10 Aceptable

Roger

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
essentially, there was a lot of mixup at check-in, getting the wrong room, and then being placed with somebody that had the same last name and all this other stuff… I did actually do my booking for a day later than I should’ve, however, it should’ve been noticed and it was a whole thing. I thought it was lack of training, but the manager was amazing and took care of it. the concierge who checked me and I’ve been there over five months, great young man however, I think he needed this to help him see the importance of taking his job seriously. Other than all that great location close to the freeway, you do hear stuff but it’s close to the freeway for a reason.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Roger,We're glad to hear you found our location convenient. We appreciate your feedback and will make sure to address your concerns internally for future improvements. If you have any further feedback for us, please don't hesitate to reach out to our management directly.

6/10 Aceptable

Heidi

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
Good Breakfast..
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Heidi, We are pleased to hear that you enjoyed our breakfast during your stay. We always strive to provide a variety of delicious options for our guests to enjoy. Your feedback is valuable to us. Thank you for taking the time to share your experience with us, and we hope to welcome you back in the future.

4/10 Malo

Gwen

Viaje de negocios
No le gustó: Condiciones de la propiedad
Hotel was old and worn. Beds uncomfortable. Check in woman was unfriendly. The door had a gap that let light in from the hallway. People were very loud and rowdy in the hallways. Broken beer bottles in the parking lot. I wouldn’t stay here again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Gwen,We are sorry to hear that your experience did not meet your expectations. We value your feedback and will share your comments with the team for improvement. For any further assistance, please contact our management directly.

8/10 Bueno

OMARIS

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Safe area. Clean hotel. Water pressure in the shower could be better and please make sure the hairdryer works. Coffee and a full breakfast was delicious . Bed was very comfy! Worth the stay!
Respuesta de Manager, el 19 mar. 2024
Hello OMARIS,We are delighted to hear that you found our hotel to be clean and in a safe area. We appreciate your feedback regarding the water pressure and hairdryer and will share it with our team for review. It's great to know that you enjoyed our delicious coffee and full breakfast, and that you found the bed to be very comfy. Thank you for choosing to stay with us!

6/10 Aceptable

Janet

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
This property is in need of serious renovation in comparison to other Holiday Inn Express I have stayed at. It was dark and dingy. I would not stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 12 mar. 2024
Hello Janet, We regret to hear that the property did not meet your expectations. Guest feedback is valuable to us, and we will share your comments with the management team for their review. Your experience will assist us in making improvements for future guests.

8/10 Bueno

Debbi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 28 feb. 2024
Hello Debbi, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to reach out to us. Your feedback helps us improve our services to ensure a great experience for all our guests.

8/10 Bueno

Denna

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Denna, We appreciate you choosing to stay with us and we hope you had a pleasant experience. Let us know if there is anything we can do to enhance your future visits with us.

6/10 Aceptable

Goitseone

Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Goitseone, We are glad to hear you enjoyed your stay at our hotel. If you have any further comments or feedback, please feel free to reach out to us. We hope to welcome you back again soon!

10/10 Excelente

rosa, wallington

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
cleanliness and friendly staff
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 1 feb. 2024
Hello rosa,Thank you for your feedback on the cleanliness and friendly staff at our hotel! We strive to maintain high standards of cleanliness and provide excellent customer service. We appreciate your kind words and hope you had a pleasant stay with us. If there's anything else we can assist you with, please don't hesitate to reach out to us.

8/10 Bueno

Wayne

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 14 ene. 2024
Hello Wayne,We appreciate you choosing our hotel for your recent stay. We strive to provide a memorable experience and we're glad to see that you had a positive experience overall. If you have any feedback or suggestions to help us enhance our services, please do not hesitate to contact us. We hope to welcome you back soon for another enjoyable stay.

8/10 Bueno

Lynne

Le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Hello Lynne,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you enjoyed your time with us. If you have any further feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Kelley

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 8 ene. 2024
Hello Kelley,We greatly appreciate your positive rating! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. We pride ourselves on providing excellent service and ensuring our guests have a memorable visit. If there is anything else we can do to enhance your future stays, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excelente

Joanne

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios
Single woman with my dog traveling cross country! This place is a good solid 4, amenities are good. Breakfast was great. The bed was so comfortable and the front desk staff worked hard to get me the room that I asked for! Housekeeping staff were friendly and funny! Check in and out was very easy the building is dated of course, the property is on a main drag in an older part of town, but inside the decor was clean, decorative, warm and inviting!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 2 ene. 2024
Hello Joanne, Thank you for choosing our hotel for your cross country journey! We're thrilled to hear that you found our amenities to be satisfactory and enjoyed our delicious breakfast. It's also great to know that the bed was comfortable and that our front desk staff provided excellent service in accommodating your room preference. Our housekeeping team takes pride in their friendly and humorous approach. We appreciate your understanding regarding the dated exterior and its location, but we're delighted that you found the interior decor clean, decorative, warm, and inviting. We hope to welcome you back in the future for another pleasant stay!

10/10 Excelente

Hefziba

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was on our way to California. Loved that it was right on Route 66, so we were able to site see there.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 10 ene. 2024
Hello Hefziba,Thank you for choosing our hotel for your journey to California! We're glad to hear that our convenient location along Route 66 allowed you to make the most of your trip and enjoy the sites. We hope you had a memorable experience and look forward to welcoming you back in the future.

2/10 Terrible

Rajendra

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 16 ene. 2024
Hello Rajendra, We're sorry to hear that your experience fell short of expectations during your stay. We value your feedback and would appreciate it if you could reach out to us directly to discuss any specific concerns you may have had. We are committed to providing excellent service and would like the opportunity to address any issues you encountered. Please don't hesitate to contact us.

10/10 Excelente

Gary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 26 dic. 2023
Hello Gary,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience during your time at our hotel. We hope to welcome you back soon for another exceptional stay.

4/10 Malo

Juan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 25 dic. 2023
Hello Juan, We are sorry to hear that your experience at our hotel did not meet your expectations. We value all guest feedback and would appreciate it if you could reach out to us directly to discuss any issues you may have encountered during your stay. We strive to provide the best possible experience for our guests and would welcome the opportunity to address your concerns. Please contact our guest relations department at your earliest convenience.

8/10 Bueno

Greg

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 19 dic. 2023
Hello Greg, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Bueno

Vivian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Shampoo and body wash containers are mounted much too high for anyone taking a bath. These should be lowered to make them accessible for people who shower as well as those who like to have a bath.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 16 dic. 2023
Hello Vivian,Thank you for sharing your feedback regarding the placement of the shampoo and body wash containers. We appreciate your suggestion and will certainly consider it in our ongoing efforts to enhance the guest experience. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Maxwell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 16 dic. 2023
Hello Maxwell,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We hope to welcome you back soon for another exceptional stay.

2/10 Terrible

Candy

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in staff were nice , checkout guy didn’t help with our room issues . Breakfast was ok . Loud pipes all night and we got no sleep and we had court the next day . Work up to a cold shower . Sink blast so hard you get all wet !!!!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 6 dic. 2023
Hello Candy, We appreciate your kind words about our check-in staff and breakfast. However, we apologize for any inconvenience you experienced during your stay. While we strive to provide a comfortable environment, we understand that noise disturbances can be frustrating. We recommend reaching out to our management team directly to discuss your room issues and the lack of sleep you encountered. They will be more than happy to assist you further.

6/10 Aceptable

Han, Champaign

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Just an average level hotel, given its price it is a little bit expensive and old facility.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 30 nov. 2023
Hello Han, Thank you for sharing your feedback with us. We appreciate your observations regarding the pricing and facilities. We constantly strive to provide a comfortable stay to all our guests, and we value your input. If you have any further comments or concerns, please reach out to our management directly.

10/10 Excelente

Lois

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
We did have some neighbors upstairs making a lot of noise jumping or something but we were too tired and just fell asleep otherwise loved it Was clean and good price
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 29 nov. 2023
Hello Lois,Thank you for your feedback on your recent stay at our hotel. We appreciate your kind words about the cleanliness and value. Our team is sorry to hear about the noise disturbance caused by other guests. We understand how important a good night's sleep is, and we will use your feedback to address the issue. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excelente

Lindsey

Viaje familiar, Viaje familiar con niños
Le gustó: Condiciones de la propiedad
All of the workers we had contact with were very nice and helpful. There was one day when our room didn’t get any attention (beds did not get made and no clean towels) My teenage kids were sad that the hot tub was not usable (it was in a separate room that was locked and we could see through the window that there was no water in the hot tub). Other then that, we would happily stay there again. Thanks Expedia, for helping us get a discount.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Manager, el 29 nov. 2023
Hello Lindsey,Thank you for choosing our hotel for your recent stay and for appreciating our staff's friendliness and helpfulness. We apologize for any inconvenience caused by the missed housekeeping service and the inaccessible hot tub. We appreciate your understanding and hope to welcome you back in the future.

2/10 Terrible

david

Viaje en pareja
No le gustó: Servicio y personal
The reception staff were rude, untruthful and require retraining. Appalling.
Se hospedó 1 noche en noviembre de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello David, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 8 nov. 2023
Hello Mark,Thank you for taking the time to share your rating with us. We appreciate your positive feedback and are delighted to hear that your experience exceeded expectations. We value your patronage and hope to welcome you back in the future for another exceptional stay.

10/10 Excelente

Erika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 7 nov. 2023
Hello Erika,Thank you for taking the time to write a positive review of your recent stay with us. We are delighted to hear that you had a great experience. It's always our goal to provide exceptional service and a comfortable stay for our guests. We appreciate your kind words and hope to welcome you back again in the future.

10/10 Excelente

Marilyn, Bella Vista

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy access and the staff was super
Se hospedó 1 noche en noviembre de 2023
Respuesta de MP - Guest Relations Manager, el 4 nov. 2023
Hello Marilyn, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Malo

Darren

No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023
Respuesta de MP - Guest Relations Manager, el 31 oct. 2023
Hello Darren, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Bueno

Elizabeth

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall a pleasant stay.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 31 oct. 2023
Hello Elizabeth,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Bueno

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The comfort and cleanliness of this hotel was the prominent feature. However, the breakfast left a lot to be desired. The eggs were overcooked (brown at the edges/almost inedible) and the muffins were stale. We’ve eaten at lots of hotels and my hubby designated this to be the worst. That’s pretty bad!
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 24 oct. 2023
Hello Mary, Thank you for your feedback. We apologize for the disappointing breakfast experience you had. Our team will address the issues mentioned to ensure a better dining experience in the future. We appreciate your valuable input.

6/10 Aceptable

James Frederick

Le gustó: Limpieza, servicio y personal, servicios
Looking a little worn out and in need of a hard cleaning. Nice staff though, great breakfast. Tub faucet wasn't working properly, small TV. But overall I liked the Western decor and was comfortable.
Se hospedó 1 noche en octubre de 2023
Respuesta de MP - Guest Relations Manager, el 21 oct. 2023
Hello James, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Bueno

DONALD

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, employees wonderful, nice breakfast.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 20 oct. 2023
Hello DONALD,Thank you for your kind review! We appreciate your sharing how we met your expectations with our friendly staff, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 Excelente

Jamie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was a nice spread.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 10 oct. 2023
Hi Jamie,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Aceptable

Mary

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Things inside the room, such as bed, furniture, etc were nice. The building is in need of maintenance. Water leaked all over our bathroom floor from a leaky toilet tank. The stairwell door kept staying open due to the door getting stuck on the tile floor. Good breakfast
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 7 oct. 2023
Hi Mary,Thanks for taking the time to write in and express your thoughts and honest feedback. We are extremely sorry that your room had some leaking issues. We have shared them with our Director of Housekeeping and staff, and we have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit.

6/10 Aceptable

Richard L

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Property does need to be upgraded. Staff was excellent, but property shows it's age, in some places badly.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 6 oct. 2023
Hello Richard L, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

6/10 Aceptable

Masanori

Le gustó: Limpieza
No le gustó: Servicio y personal
セリグマン、グランドキャニオン観光前の中継ホテルとして最適な場所。部屋も綺麗。残念だったのは朝食。オムレツ、茹で卵、ベーコンが品切れで15分ほど待ったが、補充されなかった。
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 4 oct. 2023
Hello Masanori, Thank you for taking the time to share your comments regarding our hotel. We hope you will return so that we can provide you an even superior experience.