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Opiniones de Red Roof Inn Acworth - Emerson/ LakePoint South

2 out of 5
Red Roof Inn Acworth - Emerson/ LakePoint South
5320 Allatoona Gateway, Acworth, GA

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 72 de 405 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 100 de 405 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 105 de 405 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 52 de 405 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 76 de 405 opiniones" "

6.6/10

Limpieza

6.4/10

Servicio y personal

6.4/10

Servicios

6.2/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Walter

Se hospedó 5 noches en noviembre de 2023
Respuesta de bob, el 8 nov. 2023
Thank you for your feedback

8/10 Bueno

Isamar

Se hospedó 3 noches en abril de 2022

10/10 Excelente

Chad

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great job
Se hospedó 1 noche en marzo de 2024
Respuesta de Bob, el 17 mar. 2024
Thank you for sharing your experience with us

8/10 Bueno

Alberto

Se hospedó 1 noche en enero de 2024
Respuesta de OnielRediresponse Specialist, el 27 ene. 2024
Hi Alberto,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Acworth - Emerson/ LakePoint South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 Aceptable

Wanda

Viaje familiar
No le gustó: Servicio y personal
This location imo, is not as clean or friendly as Emerson. I felt very unwelcomed. The rooms appear to be clean, but the floors are dirty. We used the towels to clean the floors after we realized how dirty our socks were. The dogs at this location also barks a lot. There are plenty of restaurants to choose from which is a plus, but staying here again....
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kamaria RediResponse Specialist, el 11 ene. 2024
Dear Wanda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ACWORTH - EMERSON/ LAKEPOINT SOUTH. It's great to hear that you found the rooms to be clean and our location to be in close proximity to restaurants. However, I sincerely apologize for the encounter you had with our staff, the lack of cleanliness of the floor and the other issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 Aceptable

Alexander

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bob, el 4 ene. 2024
Thank you for sharing your experience

10/10 Excelente

Wanda

Se hospedó 1 noche en diciembre de 2023
Respuesta de Nishaye RediResponse Specialist, el 20 ene. 2024
Dear Wanda,The staff at the Red Roof Inn Acworth - Emerson/ LakePoint South and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Kimberly

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Soooo many roaches...blood on shower curtain...place is falling apart ...mattresses very old ..still has spring mattresses...
Se hospedó 3 noches en diciembre de 2023
Respuesta de bob, el 26 dic. 2023
Sorry for inconvenience caused to your stay we will correct your issue asap

10/10 Excelente

Victor

Se hospedó 1 noche en diciembre de 2023
Respuesta de Bob, el 4 ene. 2024
Thank you for sharing your experience

6/10 Aceptable

Cliente verificado

Viaje familiar
Lady at Check-in was not-so-nice
Se hospedó 5 noches en noviembre de 2023
Respuesta de bob, el 30 nov. 2023
Thank you for sharing your experience we will definitely look into it and get it corrected

10/10 Excelente

Julian

Viaje de negocios, Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All the service was spectacular
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bob, el 24 nov. 2023
Thank you for sharing your experience,we appreciate your feedback

8/10 Bueno

Shelby

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This hotel was a great place, except for the pillows they didnt help with sleep but besides that it wasn't too bad for what you pay for:)
Se hospedó 1 noche en noviembre de 2023
Respuesta de bob, el 7 nov. 2023
Thank you for your feedback

10/10 Excelente

Chad

Viaje familiar
Easy access, great location.
Se hospedó 2 noches en noviembre de 2023
Respuesta de bob, el 5 nov. 2023
Thank you for your feedback

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
A clean, ok place for a quick stop
Had a quick stop one night in the area after a festival event. It's just a very basic room, but it was clean, safe and pretty quiet. Had my two dogs with me. Please note, although the policies state 2 pets no charge, they did charge a $10 fee for the 2nd dog-no big deal since most places charge much more. They do have some grassy areas for pets use as well. Ice-machine was non-operational. Didn't try breakfast as was only till 9am (why do hotels do this?)- checkout 11am. Imagine it was basic muffin/banana and such. It's ok for a quick stop if you have your pups with you. No issues. They allowed me to checkout 11:30 when asking. Close to Red Top to visit the next day. There is also a waffle house and dunkin donuts close-by.
Se hospedó 1 noche en octubre de 2023
Respuesta de bob, el 16 oct. 2023
Thank you for sharing your experience with us we appreciate your feedback

4/10 Malo

Ken

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
No ice was available. No coffee was available. Floors were dirty. Overall, the bed seem to be clean and somewhat comfortable
Se hospedó 1 noche en octubre de 2023
Respuesta de Bob, el 14 oct. 2023
Thank you for your feedback,we will look into your concern and resolve it asay

10/10 Excelente

RHONDA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our stay
Se hospedó 1 noche en septiembre de 2023
Respuesta de bob, el 8 oct. 2023
Thank you for sharing your experience,we appreciate your feedback

4/10 Malo

Brandon

Se hospedó 1 noche en septiembre de 2023
Respuesta de Oniel Rediresponse Specialist , el 22 oct. 2023
Hello Brandon,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Acworth - Emerson/ LakePoint South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oniel Red Roof ManagementRediresponse Specialist

2/10 Terrible

Anthony

Se hospedó 1 noche en septiembre de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 28 sept. 2023
Hello AnthonyI sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value for what you pay. Nott much in terms of breakfast. Glad there was a waffle house next door
Se hospedó 1 noche en septiembre de 2023
Respuesta de bob, el 22 sept. 2023
Thank you for your feedback

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bob, el 16 sept. 2023
Thank you for sharing your experience

10/10 Excelente

Laquada

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a great place clean friendly nothing bad to say loved it
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bob, el 6 sept. 2023
Thankyou for sharing your experience

6/10 Aceptable

Torri

No le gustó: Limpieza
The room was relatively clean buy there was a lot of roaches in our room. The pillows were small and hard and the mattress wasnt the most comfortable. The room has alot of potential though if they get the roach situation under control.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bob, el 3 sept. 2023
Sorry for any inconvenience we may cause you during your visit we will look into this and resolve it asap

4/10 Malo

Brittany

No le gustó: Limpieza
Not the worse but not the best
Location was convenient to the interstate. Check in was easy. Opened door to room and immediately saw 2 roaches on the door, upon inspecting the room didn’t see any other bugs. Booked a non smoking room that reeked of old cigarettes (I noticed the room right next to us was a smoking room, why do they even still allow smoking in hotels at all?!), bathroom ceiling had water damage and looked like it could have caved in at any time. It looked liked they tried to update at some time but still could use some more. This was just an overnight stop so we toughed it out. Waffle House next door was convenient
Se hospedó 1 noche en agosto de 2023
Respuesta de Bob, el 17 ago. 2023
Sorry for the inconvenience caused to you during your stay we will correct this issue asap

2/10 Terrible

Donna

No le gustó: Servicio y personal y condiciones de la propiedad
The ac didnt work there are drug addics every were ots very loud could sleep at all would never stay here again
Se hospedó 2 noches en agosto de 2023
Respuesta de Bob, el 15 ago. 2023
Sorry for the inconvenience caused to you,we will look into issues and resolve it

4/10 Malo

Lenore

Se hospedó 3 noches en julio de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 9 ago. 2023
Hello Lenore, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ACWORTH - EMERSON/ LAKEPOINT SOUTH and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bueno

Roxie

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 5 noches en julio de 2023
Respuesta de bob, el 25 jul. 2023
Thank you for sharing your experience

8/10 Bueno

Barbara

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Typical RRI
Nice and convenient. Staff is nice. Nothing to qrite home about. My only suggestions that would make a huge difference is new towels.
Se hospedó 1 noche en julio de 2023
Respuesta de bib, el 21 jul. 2023
Thank you for sharing your experience

8/10 Bueno

Theresa

Se hospedó 1 noche en julio de 2023
Respuesta de Carla Red Roof Management , el 23 jul. 2023
Hi Theresa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Acworth - Emerson/ LakePoint South and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excelente

Roy

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Relaxing
I stayed one night. It was good. Loved the big tub.
Se hospedó 1 noche en junio de 2023
Respuesta de bob, el 30 jun. 2023
Thank you for sharing your experience with us

10/10 Excelente

James

Se hospedó 1 noche en junio de 2023
Respuesta de bob, el 26 jun. 2023
Thank you for feedback

10/10 Excelente

Toni, Woodstock

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal
Walkways and parking lot needs attention
Se hospedó 1 noche en junio de 2023
Respuesta de Bob, el 25 jun. 2023
Thank you for your feedback,we will look into issues and correct it

8/10 Bueno

Henry, Winter Springs

Se hospedó 1 noche en junio de 2023
Respuesta de Carla Red Roof Management , el 14 jul. 2023
Hello Henry, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Acworth - Emerson/ LakePoint South and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice and Clean
Nice and clean, not bad for the price.
Se hospedó 1 noche en junio de 2023
Respuesta de Bob, el 18 jun. 2023
Thank you for sharing your experience,we appreciate your feedback

6/10 Aceptable

Mark

Viaje de negocios
Stale smell in and around desk area. Roach on the wall and multi-legged crawling thing in the bathroom. Not a place I would choose again.
Se hospedó 1 noche en junio de 2023
Respuesta de Kamaria RediResponse Specialist, el 15 jun. 2023
Dear Mark,I appreciate you sharing your feedback following your stay at the RED ROOF INN ACWORTH - EMERSON/ LAKEPOINT SOUTH. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,KamariaRediResponse Specialist

2/10 Terrible

David

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Terrible Night !
My family & I booked this motel 6months in advice . In my original booking ,I had stated that we wanted 2 queen beds , down stairs , because my wife is handicap & can,t climb stairs . After a 11 hour car ride , we arrived at Red Roof . #1 , incorrect address stated , #2 , they don,t have ( ANY , queen beds on ground floor . ) NONE. ! My family was disappointed by sleeping on double beds . I asked the lady there, why wasn't I notified of this ! No Comment was given . Well , we won't use Red Roof ever again.
Se hospedó 1 noche en junio de 2023
Respuesta de Oniel Rediresponse Specialist, el 19 jun. 2023
Hi David,Thank you for taking the time to write a review of your stay at the Red Roof Inn Acworth - Emerson/ LakePoint South. Please accept our most sincere apologies for the concerns you described regarding the room you booked not being available. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

2/10 Terrible

Lisa

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Unforseen stay
The Host canceled my reservation prior to arrival which resulted in a higher room rate. Upon arrival was charged approximately $50 higher/room than quoted on the app. After walking into our rooms we quickly became aware that the facility was infested with roaches, resulting in having to check out abruptly. I was informed that I would recieve a partial refund in 5 business days. The hostess at the desk was rude, and could not explain why she was charging more as well as why she charged my card after leaving the hotel again.
Se hospedó 1 noche en mayo de 2023
Respuesta de Bob, el 31 may. 2023
Sorry for inconvenience caused to your stay, we already refunded 133.69 on your credit card for your stay

10/10 Excelente

Latonja

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tye cleanliness of the room was amazing. I really enjoyed my stay here.
Se hospedó 1 noche en mayo de 2023
Respuesta de Bob, el 21 may. 2023
Thank you for sharing feedback with us

10/10 Excelente

Lynn

Viaje en pareja, Viaje con mascota
We have stayed 3 consecutive months in this hotel while in town for a couple of days. This hotel is clean, well kept, the owners knew our names the 2nd and 3rd trip. It’s convenient to the interstate, close to downtown Acworth and walking distance to Waffle House. We are picky about hotels and they’ve earned our business.
Se hospedó 2 noches en mayo de 2023
Respuesta de Bob, el 13 may. 2023
Thank you for staying with us we appreciate your feedback

8/10 Bueno

Heather

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was spacious
Se hospedó 1 noche en abril de 2023
Respuesta de Bob, el 8 abr. 2023
Thank you for sharing your experience with us

8/10 Bueno

Martin

Se hospedó 1 noche en abril de 2023
Respuesta de Bob, el 4 abr. 2023
Thank you for staying with us

2/10 Terrible

Bernard

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Room reeked of urine. Sure, I knew it was an inexpensive hotel, but I was shocked by the smelly room. The handle on the dresser fell off upon touching it, the bathroom was raggedy, and the soap dispenser barely functioned. Stay away unless you happen to have a fettish for the smell of urine. It was disgusting. Room 209.
Se hospedó 1 noche en marzo de 2023
Respuesta de Tianna RediResponse Specialist, el 28 mar. 2023
Hello Bernard,Thank you for sharing your experience at the Red Roof Inn Acworth - Emerson/ LakePoint South. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the lack of cleanliness, the smell of the room and the other highlighted concerns. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. I have made management aware of your comments in an effort to directly address your concerns and to have that room inspected. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna RediResponse Specialist

10/10 Excelente

D

Se hospedó 1 noche en marzo de 2023
Respuesta de Bob, el 8 abr. 2023
Thank you for your feedback

2/10 Terrible

Alexus

Se hospedó 1 noche en marzo de 2023
Respuesta de Bob, el 4 abr. 2023
Thanks

6/10 Aceptable

Daniel

No le gustó: Servicios
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Lisa

Se hospedó 2 noches en febrero de 2023
Respuesta de Bob, el 7 feb. 2023
Thank you for staying with us,we appreciate your feedback

6/10 Aceptable

Daniel

Se hospedó 1 noche en enero de 2023
Respuesta de Dannielle Rediresponse Specialist, el 9 sept. 2023
Hello Daniel,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ACWORTH - EMERSON/ LAKEPOINT SOUTH and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof Management

6/10 Aceptable

Cheryl

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Our reservation did not come through and we waited an hour for that to be straightened out.
Respuesta de Bob, el 6 ene. 2023
Thank you for staying with us we appreciate your feedback

6/10 Aceptable

Edward

No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2022
Respuesta de bob, el 28 dic. 2022
Thank you for staying with us we appreciate your feedback

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rooms are updated. Love no carpets!
Se hospedó 2 noches en diciembre de 2022
Respuesta de Bob, el 16 dic. 2022
Thank you for staying with us we appreciate your feedback

8/10 Bueno

jacin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
food services are all nearby , grocery store basically across the street , one off the cleanest rooms ,very nice staff , Trick is getting on the property , very confusing as the road seems to vanish you think that your going over a brink aside from that Great place for the money
Respuesta de bob, el 5 dic. 2022
Thank you for staying with us we appreciate your feedback