Recepción

Opiniones de Red Roof Inn Corpus Christi South

2 out of 5
Red Roof Inn Corpus Christi South
6805 S Padre Island Dr, Corpus Christi, TX

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 313 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 241 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 147 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 123 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 178 de 1002 opiniones" "

6.8/10

Limpieza

7.4/10

Servicio y personal

6.2/10

Servicios

6.6/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Christian

Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR, el 21 mar. 2024
Hi Christian,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

6/10 Aceptable

Mayela

Respuesta de Sophia CSR, el 13 feb. 2024
Hi Mayela,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 Terrible

Audrey Jocelyn

Viaje de negocios
El personal del lobby es cero eficiente y no es amable
Se hospedó 1 noche en octubre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 10 oct. 2023
Querida Audrey,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF INN CORPUS CHRISTI SOUTH. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia. Usted indicó que no estaba satisfecho con el encuentro que tuvo con el personal porque mencionó que no fueron amigables. Tomaremos en consideración sus comentarios para realizar cambios que mejoren la experiencia de nuestros clientes. Sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.Gracias nuevamente por publicar tu reseña. Espero que regrese a nuestro hotel o a cualquiera de nuestras otras ubicaciones de marca en el futuro.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Ermin

No le gustó: Servicios
Decepcionada
Se hospedó 2 noches en agosto de 2023
Respuesta de Sophia CSR, el 2 sept. 2023
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Aceptable

José

Se hospedó 1 noche en mayo de 2023
Respuesta de Tianna RediResponse Specialist, el 30 may. 2023
Hello Jose,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Corpus Christi South appreciate your 3/5 score following your stay. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna RediResponse Specialist

10/10 Excelente

Pedro

Se hospedó 1 noche en mayo de 2023
Respuesta de Sophia CSR, el 18 jun. 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Aceptable

laureano jimenez

Viaje de negocios, Viaje familiar
La gente muy rara
Se hospedó 1 noche en octubre de 2022
Respuesta de Sophia CSR, el 19 oct. 2022
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Adela

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
La anotación 206 donde me quede tenía o más bien tiene animales en el colchón salí picoteada de todo mi cuerpo y cara de los animales del colchón en ese # 206 no me vuelvo a quedar gracias se tenía que decir y se dijo para Aver si lo fumigan o cambian de colchones
Se hospedó 1 noche en agosto de 2022
Respuesta de Sophia CSR, el 11 oct. 2022
Dear Guest,Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I am very sorry for the impression we left you with, and we hope you will return to experience our continuing improvements.

10/10 Excelente

Jesus

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
si miy bueno
Se hospedó 1 noche en agosto de 2022
Respuesta de Sophia CSR, el 8 ago. 2022
Dear Guest, We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 5-star rating, and we hope to welcome you back again before long.

10/10 Excelente

Apolonio

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 2 noches en julio de 2022
Respuesta de Sophia CSR, el 30 jul. 2022
Dear Guest, A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Bueno

Gloria

Le gustó: Servicio y personal
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Raymundo

Se hospedó 1 noche en junio de 2022

8/10 Bueno

Luis

Se hospedó 1 noche en abril de 2022

2/10 Terrible

Rosa

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No me gusto
Se hospedó 1 noche en abril de 2022
Respuesta de Sophia CSR, el 19 abr. 2022
Hi Rosa, Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

6/10 Aceptable

Anita

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Estaba cerrada la alberca No limpiaron mi cuarto Me gustó que está cerca de tiendas y restaurantes
Se hospedó 2 noches en abril de 2022
Respuesta de Sophia CSR, el 18 abr. 2022
Hi Anita, Thank you for taking the time to share your feedback with us! Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

daniel

Se hospedó 1 noche en abril de 2022

10/10 Excelente

Rudi

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo me gusto
Se hospedó 1 noche en marzo de 2022
Respuesta de Sophia CSR, el 3 abr. 2022
Hi Rudi, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We are waiting to welcome you back soon!

8/10 Bueno

Juan jose

Se hospedó 4 noches en enero de 2022
Respuesta de Sophia CSR, el 24 ene. 2022
Hello, We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience

4/10 Malo

Ivan

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en julio de 2021
Respuesta de Sophia, CSR, el 11 oct. 2021
Hello, Thank you for an excellent 4-star rating. We are glad that you had a nice stay with us. We always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excelente

Oriana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2021
Respuesta de Sophia CSR, el 12 jul. 2021
Hi Oriana, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excelente

Edwin g

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2021
Respuesta de Sophia CSR, el 30 ene. 2021
Mr Edwing, Thank you for choosing us for your recent stay. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

6/10 Aceptable

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Condiciones de la propiedad
Estuvo más o menos el cuarto muy limpio pero el servicio no muy bien
Se hospedó 1 noche en octubre de 2020
Respuesta de Sophia CSR, el 21 oct. 2020
Hello, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding your stay. I hope that we will impress you with exemplary service during future visits.

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en agosto de 2020
Respuesta de Sophia CSR, el 15 ago. 2020
Hello, Thank you for choosing us for your recent stay. I would like to hear tons of fresh ideas from you on how to grow and improve our services.

4/10 Malo

Cliente verificado

no megusto porque no refrigerador no macorway se mira sucio la pisina cerrada no desayuno
Se hospedó 1 noche en agosto de 2020
Respuesta de Sophia CSR, el 10 ago. 2020
Hello, Thank you for the review. We have not served breakfast for since COVID- 19. We are sorry you were disappointed. For any issues with the room amenities, please reach out to the front desk so we can change your room or provide the items you required. Our team is committed to making your stay an enjoyable experience!

2/10 Terrible

Lisa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No refrigerator or no microwave stains on the sheets and pillow cases not worth the money I spent
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 16 abr. 2024
Hi Lisa,Your feedback regarding the lack of a refrigerator or microwave, as well as the stains on the sheets and pillowcases, is concerning, and we apologize for any inconvenience caused. Please know that your comments have been noted, and we will address these issues with our team to ensure improvements are made. We value your feedback and hope to have the opportunity to regain your trust in the future.

4/10 Malo

Leticia

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The bed was not good, the sound inside the room is terrible from people nextdoor above or even walking by.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 13 abr. 2024
Hi Leticia,Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. We value your comfort and will make every effort to ensure that your next visit is delightful.

10/10 Excelente

Kevin

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Kamaria RediResponse Specialist, el 12 abr. 2024
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CORPUS CHRISTI SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Bueno

Sandy

Le gustó: Condiciones de la propiedad
Se hospedó 6 noches en marzo de 2024
Respuesta de Sophia CSR, el 5 abr. 2024
Hi Sandy,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

10/10 Excelente

Austin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 3 abr. 2024
Hi Austin,Appreciate your positive remarks regarding our employees. We are overjoyed to learn that your interaction with our team was positive. We want to have you visit us once more in the future.

4/10 Malo

Anselmo

Viaje familiar
No le gustó: Limpieza
Won’t stay any More
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 30 mar. 2024
Hi Anselmo,We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

10/10 Excelente

Mylynne

Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 16 abr. 2024
Dear Guest,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

10/10 Excelente

Israel Angel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Love it
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 24 mar. 2024
Dear Guest,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

4/10 Malo

Michael

Se hospedó 3 noches en marzo de 2024
Respuesta de Sophia CSR, el 19 mar. 2024
Hi Michael,We recognize that we fell short of meeting your expectations on this particular occasion, as reflected in your rating of 2. We are keen to understand the specific challenges you faced during your visit, as your honest feedback, whether positive or negative, is essential for our ongoing enhancements. We anticipate the chance to improve and offer you a superior service in the future.

4/10 Malo

Alberto

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Sophia CSR, el 14 mar. 2024
Hi Alberto,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

2/10 Terrible

Diana, Houston

Viaje en grupo, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
I don’t know where to start, there was roaches in my room and my guest room, woke up to a lady screaming early in the morning which that can happen at any hotel but this was my experience there, the pool area has a hot tub and it has a sign that says front desk controls temperature, but sadly it was not working. They do not mop the floors at all my kids feet was so dirty from just walking without shoes. I will never stay here again also someone’s vehicle was stolen this morning.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sophia CSR, el 12 mar. 2024
Hi Diana,Ensuring the cleanliness of our property is a top priority for our team, and we are disheartened to learn that you had concerns about our diligence in this regard. We sincerely apologize for any inconvenience you experienced, as it is never our intention for our customers to have a less-than-satisfactory experience. Your feedback is valuable, and our housekeeping team will utilize it to address the mentioned concerns and enhance their performance. We genuinely hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.

10/10 Excelente

Rana

Viaje familiar con niños
Fair price
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 12 mar. 2024
Hi Rana,We are happy that you thought our prices were reasonable. We enjoy giving our customers value, which is why we work hard to provide reasonable prices for our lodging. We appreciate you choosing to stay with us, and we hope your overall experience was enjoyable. Please let us know if there is anything else we can do to make your stay more enjoyable!

2/10 Terrible

Armando

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No refrigerator,microwave had roaches
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 11 mar. 2024
Hi Armando,We deeply regret the problems you had. This is not the kind of experience we want to give our guests. Please know that we take cleanliness and guest comfort very seriously, and our housekeeping and maintenance personnel will take prompt action to address and repair any issues you have. We hope to have the opportunity to regain your trust in our hotel.

4/10 Malo

Tina

No le gustó: Limpieza
Uncomfortable beds. Floor sticky in 1 area. Smelled a little like smoke. Roach in the bathroom.
Se hospedó 5 noches en febrero de 2024
Respuesta de Red Roof Management , el 10 mar. 2024
Thank you for taking a moment to leave a review, Tina. The staff and I at the Red Roof Inn Corpus Christi South were disappointed to see your 2/5 score following your stay. You stated that the uncomfortable bed, the pest you reported and the other listed issues were a hindrance during your visit. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excelente

AMBER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very friendly and comfortable
Se hospedó 3 noches en diciembre de 2023
Respuesta de Red Roof Management, el 9 mar. 2024
Thank you for your review, Amber. The staff at the RED ROOF INN CORPUS CHRISTI SOUTH and I were so glad we earned your 5/5 score following your stay. You also mentioned that you were happy with our friendly staff and comfortable environment, which was great to hear. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

10/10 Excelente

Sylest

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I did not like cleanliness of the property they did not clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 4 mar. 2024
Hi Sylest,We apologize for any inconvenience caused by the cleanliness of the property not meeting your expectations. We take cleanliness very seriously and will address this issue with our housekeeping team to ensure that it is properly addressed in the future. We appreciate your rating and hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing to stay with us.

10/10 Excelente

Leticia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was courteous. The facility was clean and didn't stink. We had supplies towels upon reuse ama quick
Se hospedó 2 noches en marzo de 2024
Respuesta de Sophia CSR, el 4 mar. 2024
Hi Leticia,Your reviews inspire us to continually go above and beyond to provide our best service. We're thrilled to hear that you're enjoying our offerings, and we're committed to consistently delighting you with our facilities and services. Looking forward to making your next visit even more pleasant than the last. Thank you for your support!

4/10 Malo

Patricia

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Servicios
It was ok roaches in restroom bed was uncomfortable
Se hospedó 1 noche en marzo de 2024
Respuesta de Samantha Rediresponse Specialist, el 3 mar. 2024
Dear Patricia,I appreciate you sharing your feedback following your stay at the Red Roof Inn Corpus Christi South. I am happy to hear that your stay was okay. However, you indicated that the beds were uncomfortable and the pests in reported hindered your experience. Please accept our sincerest apologies. Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and have forwarded your feedback to management in an effort to address your concerns.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

8/10 Bueno

Alexander

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall good experience. Wish hot tup had worked properly but that's not the reason I picked the property to stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 4 mar. 2024
Hi Alexander,Glad to hear that you had an overall good experience during your stay with us. We apologize for any inconvenience caused by the hot tub not working properly. We have shared your feedback with the concerned staff for improvements. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Thank you for choosing to stay with us.

2/10 Terrible

Joe

No le gustó: Servicio y personal
Had an issue with the guy upfront when trying to check in. He advised me, I was in a smoking room. I let him know I wasn’t a smoker and asked if the room smelled and he stated yes. He told me it was $12 cash to switch rooms. I didn’t have cash and he said it would be double on a card. I went to the atm and returned and he tried to switch the price to $14. After a brief discussion he handed me my change. So far not pleased with the interaction.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 2 mar. 2024
Hi Joe,We apologize for the unpleasant interaction you experienced during check-in. Providing excellent customer service is our priority, and we regret that we fell short of your expectations on this occasion. Your feedback is valuable, and we will investigate this issue with our staff and ensure it does not happen again. We hope to have the opportunity to make it up to you in the future.

6/10 Aceptable

Laura, weslaco

Viaje familiar
Le gustó: Servicio y personal y servicios
The room was good. The only bad part was that there was small roaches in the room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 28 feb. 2024
Hi Laura,We're pleased to hear that you found the room satisfactory, but we're deeply sorry to learn about the presence of small roaches. Maintaining a clean and pest-free environment is of the utmost importance to us, and we apologize for falling short of this standard during your stay. Rest assured, we take reports of pests very seriously and will take immediate action to address and resolve this issue. Hope to serve you better in the future.

10/10 Excelente

Rolando

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very quiet
Se hospedó 2 noches en febrero de 2024
Respuesta de Xao RediResponse Specialist, el 25 feb. 2024
The team at our Red Roof Inn Corpus Christi South would like to thank you for sharing your feedback with us, Rolando. We were elated to read that we accomplished our goal to provide you with a great stay. You stated that our location was very quiet, which delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

10/10 Excelente

Anthony

Viaje en grupo
Always a great stay nice staff clean rooms
Se hospedó 2 noches en febrero de 2024
Respuesta de Sophia CSR, el 16 feb. 2024
Hi Anthony,I am delighted to hear that you had another great stay with us! Thank you for your kind words about our staff and the cleanliness of our rooms. Your satisfaction is our priority, and we're glad to know that we consistently meet your expectations. We look forward to welcoming you back for another enjoyable experience in the future!

6/10 Aceptable

Janette

Room service was sort of rude
Se hospedó 7 noches en febrero de 2024
Respuesta de Sophia CSR, el 13 feb. 2024
Hi Janette,It is disappointing to learn about your experience at our property. Regarding the staff's demeanor, we regret the confusion and we will investigate the matter with our team. Your feedback is incredibly valuable, and we're committed to making necessary improvements. We hope you'll give us another chance to provide the exceptional experience you deserve.

10/10 Excelente

Jesus

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic location. Easy to find. Very safe. Very clean. Great room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 4 feb. 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Troy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 5 feb. 2024
Hi Troy,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.