The check-in process was about the only good thing about our experience, unfortunately. There was no hot water either day we were there, but we were told it was fixed after the first day. It wasn't. The TV didn't work, but that was not a big deal as we weren't there to watch TV. No one answered the phone at the desk (or it would just be busy, likely just off the hook) several times we tried to call. So we went to the office, and the employees were hanging out in the bar instead of answering the phone. Would not recommend. I do not like leaving negative reviews, but in this case, it is warranted.