Lounge

Opiniones de Sheraton Stonebriar Hotel

3.5 out of 5
Sheraton Stonebriar Hotel
5444 State Highway 121, Frisco, TX

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 573 de 958 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 233 de 958 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 72 de 958 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 38 de 958 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 42 de 958 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

karina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buen Hotel, excelente ubicación solo un poco desactualizado de algunas partes. Excelente área para trabajar y cerca de muchas tiendas
Se hospedó 4 noches en mayo de 2022
Respuesta de Chaun McDonald, el 17 jun. 2022
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Sheraton Stonebriar. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know. Once again, I appreciate you taking the time to share your feedback.

8/10 Bueno

Lucia

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2022

2/10 Terrible

Amarilis

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
Mi novio dejo su cartera en el cuarto y las personas de housekeeping tomaron todo el dinero en efectivo que tenia($300 ) Ni el manager ni la policia pudo resolver nada. TENGAN CUIDADO!!! My boyfriend left his wallet in the room and the housekeeping people took all the cash he had ($ 300 ). Neither the manager nor the police could solve anything. BE CAREFUL!!!
Se hospedó 2 noches en diciembre de 2021

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lo único que no nos gusto es que se escucha todo de una habitación a otra en especial en el baño .
Se hospedó 1 noche en agosto de 2021

6/10 Aceptable

Maria

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Estan en remodelacion. Hay mucho polvo, trabajadors y ruido.
Se hospedó 1 noche en abril de 2021

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo perfecto
Se hospedó 1 noche en abril de 2021

8/10 Bueno

Karina, México

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Muy buen hotel para estar un fin de semana, la cama es muy cómoda, se duerme muy bien. El baño está un poco sencillo y no tiene tina. Pero en general esta muy bien.
Se hospedó 2 noches en julio de 2018
Respuesta de Director of Sales, el 4 ago. 2018
¡Estamos muy contentos de que haya disfrutado su visita con nosotros! Si puede volver a hospedarse alguna vez, tenemos muchas habitaciones con bañeras, así que solicite una. ¡Gracias por los comentarios!

10/10 Excelente

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quiet and comfortable room. Nice Breakfast.
Very nice hotel. Great staff. Everything was perfect!
Se hospedó 1 noche en octubre de 2017
We're thrilled you enjoyed your stay! Please visit again soon!

8/10 Bueno

JORGE

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Respuesta de Renee, el 5 abr. 2016
Thank you for staying with us at The Sheraton Stonebriar. We appreciate your business. Be well.

10/10 Excelente

Ronald

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Accidentally put me in a room that was already occupied but fixed it quickly! Nice hotel.
Se hospedó 2 noches en marzo de 2024
Respuesta de Property Management , el 26 mar. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall visit. We do sincerely apologize for the issues you experienced upon arrival and will be addressing this situation with our team to prevent it from recurring in the future. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excelente

Dagoberto

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy check in. Clean rooms. Good stay for the price.
Se hospedó 1 noche en marzo de 2024
Respuesta de Property Management , el 26 mar. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excelente

Rodney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Property Management , el 26 mar. 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excelente

Steven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great price for a perfect room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Property Management , el 26 mar. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

6/10 Aceptable

Lilia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed for 3 nights and not once was my room cleaned. I had to go to front desk two nights in a row to ask for coffee for the next day.
Se hospedó 3 noches en marzo de 2024
Respuesta de Property Management , el 26 mar. 2024
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excelente

Hiram

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was more of what expected
Se hospedó 1 noche en marzo de 2024
Respuesta de Property Management , el 26 mar. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed the stay
Se hospedó 3 noches en marzo de 2024
Respuesta de Property Management , el 26 mar. 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excelente

Jaya sindhu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a very beautiful, clean and safe Hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Property Management , el 26 mar. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excelente

Elizabeth, Amarillo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Property Management , el 11 mar. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excelente

Krystle

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was clean
Se hospedó 2 noches en febrero de 2024
Respuesta de Property Management , el 11 mar. 2024
Thank you for the great feedback you have provided. Your kind comments regarding our attention to cleanliness are very much appreciated! At our hotel, we take upkeep and cleanliness very seriously, and it is always encouraging to receive such compliments. Thank you again for your review. It would be an honor to welcome you back again in the future!

10/10 Excelente

Sheeneka E

Great location
Se hospedó 2 noches en febrero de 2024
Respuesta de Property Management , el 11 mar. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Property Management , el 11 mar. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was clean and my room was outstanding.I stay at this hotel every year for my wife birthday
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 21 feb. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excelente

Hena

Le gustó: Limpieza y servicios
Great!
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 21 feb. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excelente

CHRISTLE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, modern, and nice staff.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management , el 5 feb. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excelente

Mitchell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 12 feb. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excelente

Sajid, The Woodlands

Se hospedó 1 noche en febrero de 2024
Respuesta de Property Management , el 26 mar. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff and the room was very clean.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 5 feb. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

8/10 Bueno

Zhuline

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Management , el 17 ene. 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

6/10 Aceptable

Victor

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 17 ene. 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excelente

Marcia

Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Management , el 29 ene. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Bueno

Brandi

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was great. They do have ongoing construction but it’s mostly in the back and out of sight to guests. The only issue I had was the tub didn’t drain and the shower wouldn’t fully turn on, but after making a call to the front desk, the maintenance came and immediately replaced the entire faucet and there were no further problems.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management , el 8 ene. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excelente

Monica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I sure will booked this place again. It’s super professional and the workers are the best from this place. I have never had a experience like this before. And I loved this place.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Management , el 27 dic. 2023
Thank you for your terrific review on your recent stay Monica! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excelente

Richard

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management , el 27 dic. 2023
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excelente

Tom

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Newly renovated, this property is beautiful. The rooms are stylish and the bed is very comfortable.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Management , el 27 dic. 2023
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excelente

Crystal

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The stay was amazxing!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management , el 27 dic. 2023
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excelente

Noor U

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Hotel Management , el 5 feb. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

2/10 Terrible

AYESHA

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Management , el 18 dic. 2023
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

10/10 Excelente

David

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice, but no service
We were put in a brand new room that was just remodeled. Our phone in the hotel room did not work. I asked three different times that they were going to fix it and they did not if you wanted room service I had to go downstairs order it and wait for them to bring it up.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Management , el 18 dic. 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property, David. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

8/10 Bueno

Lindsay

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management , el 18 dic. 2023
Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

8/10 Bueno

darius

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management , el 18 dic. 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excelente

Lauri

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean, staff was friendly and offered room service.
Respuesta de Hotel Management , el 5 feb. 2024
Thank you for sharing your positive experience with us and with your fellow travelers Lauri! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excelente

Makoto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant stay
Excellent location with many restaurants close by. The room was new and clean, and very comfortable.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management , el 18 dic. 2023
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

4/10 Malo

JoAnna

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management , el 18 dic. 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

2/10 Terrible

Keith

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
The staff was friendly but could not solve any of the issues that we had. We booked a 2 queen room and we were given a single king room for a reservation of 4, we were given breakfast vouchers to make up for this and told that a roll away bed would be in our room when we arrived, it was not and there were none available when we inquired. They gave us 2 comforters to solve the bed issue….this is not a solution. The tv did not work and they were not able to fix it. The staff was friendly, but not super helpful and we do not feel like we have been compensated for our trouble. We were told to expect more communication from the hotels staff in coming days.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management , el 18 dic. 2023
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Management , el 18 dic. 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

8/10 Bueno

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management , el 28 nov. 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

2/10 Terrible

Brenda, Houston

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
Front desk was rude upon arrival.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management , el 28 nov. 2023
Thank you for taking the time to write a review, Brenda. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excelente

Sonya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management , el 28 nov. 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excelente

Juliette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management , el 28 nov. 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we're so glad that you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excelente

stefanie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice, good breakfast, clean room. Had a good stay
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management , el 20 nov. 2023
Thank you for sharing your experience with us and with your fellow travelers, Stefanie! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!