Vista frontal de la propiedad

Opiniones de Quality Inn - Denton

2.5 out of 5
Quality Inn - Denton
4211 N Interstate 35, Denton, TX

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 56 de 232 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 44 de 232 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 46 de 232 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 35 de 232 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 51 de 232 opiniones" "

6.2/10

Limpieza

7.0/10

Servicio y personal

5.6/10

Servicios

5.8/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Maleny

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Este hotel es completamente malo. La habitacion estaba sucia, habia pelos en las camas, las fundas de las almhoadas sucias, las toallas estaban manchadas. Es un verdadero desastre.
Se hospedó 1 noche en enero de 2023
Respuesta de Guest Relation Management, el 17 ene. 2023
Hi Maleny,Thank you for taking the time to share your recent experience with us. We're proud of our housekeeping staff and the high standards they keep, so it's disappointing to hear that we may have fallen short in some way. This will be looked into right away to make sure it doesn't happen again. We hope to get your business in the future so we can make it up to you.

6/10 Aceptable

MARIA

Viaje familiar
No le gustó: Limpieza
Se hospedó 2 noches en agosto de 2022
Respuesta de Guest Relation Management, el 9 ene. 2023
Hi Maria,We appreciate the time given to share your recent experience with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you once more and we hope to see you again!

8/10 Bueno

FELIX

Se hospedó 1 noche en diciembre de 2022
Respuesta de Guest Relation Management, el 25 dic. 2022
Hello Felix,We appreciate that you took the time to rate your stay. We'd like to hear more about your experience so that we can improve for the next time. If you have any more comments or ideas, please get in touch with us. We hope to see you again soon!

10/10 Excelente

Renee

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was very happy with our stay. Had complimary breakfast every day. Staff was friendly and the facility was very clean.
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Relation Management, el 27 mar. 2024
Hi Renee,Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that you had a very happy stay with us and that you enjoyed our complimentary breakfast, friendly staff, and clean facilities. Providing a delightful experience for our guests is our top priority, and we're delighted that we met your expectations in every aspect of your stay. Your satisfaction is our ultimate reward, and we truly appreciate your kind words. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 Aceptable

Rebecca

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relation Management, el 26 mar. 2024
Hi Rebecca,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

6/10 Aceptable

Kim

No le gustó: Servicio y personal
Under construction - unhelpful staff. Free breakfast!
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 24 mar. 2024
Hello Kim,We appreciate your feedback and apologize for any inconvenience caused during our renovation. Our team is continuously working to enhance our facilities for our guests' comfort. We hope the complimentary breakfast added value to your stay despite the inconvenience.

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s an old building but they really try to be comparable. It smelled clean and they’re remodeling and doing their best. It’s fine for what we needed. Something in our price range for one night away.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 19 mar. 2024
Hello Jennifer, We're delighted to hear that you found our hotel clean and affordable for your getaway. Our team continuously works on renovations to improve our guests' experience. Your satisfaction is our priority, and we're glad you had a comfortable stay with us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excelente

Angel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Relation Management, el 13 mar. 2024
Hi Angel,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Aceptable

LD

Viaje de negocios
Le gustó: Servicio y personal
The heater was very noisy. The bathtub was dirty and there was no hot water. Staff was friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relation Management, el 12 mar. 2024
Hi LD,Thank you for your feedback regarding your recent stay at our hotel. The issues you mentioned concerning the noisy heater, dirty bathtub, and lack of hot water are unacceptable, and we want to assure you that we take these matters seriously. Our team will investigate and address these issues promptly to ensure they are resolved and do not reoccur. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excelente

Marta

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and basic. Cozy for a restful night’s sleep
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relation Management, el 11 mar. 2024
Hi Marta,Thank you for sharing your feedback with us! We're delighted to hear that you found your stay with us to be clean and basic, providing a cozy environment for a restful night's sleep. Providing a comfortable and relaxing experience for our guests is important to us, and we're glad that you were able to enjoy a peaceful night's rest during your stay. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 Aceptable

Jacquilla, Las Vegas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There have remodeled the inside hallways and paint on the walls. Really fast elevator. As i checked out they accused me of smoking something other than cigarettes, all night long they say me outside smoking. I got my dwposit returned, but this will be the last time I say there when I come into town.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Jacquilla,We appreciate your feedback on the recent upgrades and the improved elevator speed. We encourage all guests to adhere to our no-smoking policy to ensure a pleasant stay for everyone. Your concerns have been noted for future improvements. Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you again in the future.

2/10 Terrible

Johnie

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Bad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Johnie,We're sorry to hear you didn't enjoy your stay and appreciate your feedback. Your input helps us address any areas that need improvement. Please feel free to contact our management directly to discuss your concerns further. We hope you will give us another chance in the future.

6/10 Aceptable

John

Le gustó: Servicio y personal
Average. Ok for the price
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relation Management, el 8 mar. 2024
Hi John,Thank you for your feedback. We appreciate hearing about your experience, and we're glad that you found the accommodations to be satisfactory considering the price. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

4/10 Malo

Arely

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rude employees and bed sheets and bath tube had hairs everywhere
Respuesta de Guest Relation Management, el 29 feb. 2024
Hi Arely,Providing excellent customer service and maintaining a clean and comfortable environment are top priorities for us, and it's disheartening to learn that we fell short in these aspects during your visit. We take your feedback seriously, and we will address these issues with our team to ensure that necessary improvements are made. Additionally, we'll review our training procedures to enhance our customer service and housekeeping standards. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excelente

ben

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet and Clean.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 27 feb. 2024
Hello ben,We appreciate your feedback on our hotel's peaceful atmosphere and cleanliness. Our team strives to maintain high standards to ensure all guests have a comfortable stay. For any further comments or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us.

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My mother loved this place, she says you guys had amazing spread for breakfast and even the coffee was excellent. My mom also says that her bedroom was very comfortable. She said she hadn't slept that well in a long time, and she slept very well each night she stayed at your hotel. She appreciated what your hotel had to offer.
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relation Management, el 19 feb. 2024
Hi Barbara,We're thrilled to hear that your mother enjoyed her stay with us! Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in meeting her expectations. It's wonderful to hear that she enjoyed the breakfast spread and found the coffee to be excellent. We strive to provide delicious and satisfying options to start the day off right for our guests. Additionally, we're pleased to hear that she found her bedroom to be very comfortable and that she slept well each night. Ensuring a restful night's sleep is essential, and we're glad that she experienced just that during her stay. We appreciate you sharing your mother's positive feedback with us, and we hope to have the opportunity to welcome her back for another wonderful stay in the future.

4/10 Malo

LESSA

Viaje familiar
No le gustó: Servicio y personal
I booked this room for family for the Christmas holiday (4 nights). My family member said that check-in was awful. The staff would not take her printed credit card authorization form and said it had to be emailed. The credit card holder did not want that information in someone's email. I believe a MGR got involved and finally accepted it. The outrageous part of her stay was that they demanded a CASH deposit for any "stains left in the room". They were informed not to "stain the bedding or floor during their stay". Ok. First of all, what is the point of having a credit card on file for "incidentals" if they are going to ask for CASH up front? Also, embarrassing your customers by talking about stains is incredibly unprofessional. She was afraid to use the white towels in the bathroom due to this, because of makeup, so she went to Walmart after 10pm to buy towels for her room after a 9 hour drive. She said at checkout they actually INSPECTED her room before giving the cash back!! DO NOT RECOMEND and I am so embarrassed for booking this place for them. I understand it's a Quality Inn and not a 4 star hotel, but common decency and professionalism should not be thrown out the window.
Respuesta de Guest Relation Management, el 1 feb. 2024
Hi Lessa,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is valuable, and I will ensure that the issues regarding the credit card authorization and the cash deposit for potential stains are addressed with our team. I assure you that we take your comments seriously, and we will use them to improve our processes and better communicate our policies to guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Malo

Victoria

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bad renovations
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relation Management, el 30 ene. 2024
Hi Victoria,Thank you for your feedback regarding your recent stay at our hotel. We strive to continuously improve our facilities to provide a better experience for our guests, and it's disheartening to learn that our recent renovations did not meet your expectations. Please know that your concerns have been noted, and I will ensure that they are shared with our management team for further review and consideration. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Annice

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The entire building had a bad ordor. The bedding was thin and stained. I had to ask for 2nd comfortable and it was also stained. The breaskfast food was old and stale.not edible.
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relation Management, el 23 ene. 2024
Hi Annice,Thank you for your feedback regarding your recent stay at our hotel. The presence of unpleasant odors throughout the building and stained bedding falls far below our standards, and we will be addressing these concerns with our housekeeping team to ensure that appropriate measures are taken to prevent such issues in the future. Your experience with the breakfast is also concerning, and we will investigate this matter with our kitchen staff to ensure that food quality is closely monitored, and necessary improvements are made to prevent similar situations in the future. We appreciate your understanding, and we sincerely hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excelente

Rebecca

Viaje familiar
Le gustó: Servicios
Jenny at the front desk was so very helpful and kind! The young man when we checked in was also wonderful!
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 20 ene. 2024
Hello Rebecca,Thank you for sharing your positive feedback about Jenny and our helpful staff at the front desk. We take pride in providing excellent customer service and it's great to hear that our team went above and beyond to assist you during your stay. We appreciate your kind words and hope to welcome you back soon for another enjoyable experience.

2/10 Terrible

carter

No hot water. Room is nasty
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Hello carter, We apologize for any inconvenience caused during your stay. We strive to provide exceptional service and regret that we fell short of your expectations. Please know that we appreciate your feedback and have shared it with our team for immediate improvement. Your comfort is important to us and we hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Tracey

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Parking lot was cramped
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 10 ene. 2024
Hello Tracey,Thank you for your feedback regarding the parking lot. We apologize for any inconvenience this may have caused during your stay. We appreciate your input and will take it into consideration to improve our facilities.

2/10 Terrible

JJ

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios
They will demand $50.00 cash for incidentals when checking in which is highly inconvenient.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 31 dic. 2023
Hello JJ,Thank you for sharing your experience with us. We apologize for any inconvenience caused by our incidental deposit policy. We strive to ensure a smooth check-in process for our guests and will review your feedback to see if any improvements can be made.

8/10 Bueno

Rene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 23 dic. 2023
Hello Rene,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad that you had a positive experience. If you have any further comments or suggestions, please do not hesitate to reach out to us. We value your feedback and hope to welcome you back in the future.

4/10 Malo

Lorelei

Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relation Management, el 22 dic. 2023
Hi Lorelei,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Meh
You get what you pay for. Wanted something cost effective and found it. Walls paper thin. Upstairs people stomped on their floor all night. Is you want something affordable, but not incredible, this is it.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management, el 19 dic. 2023
Hello Guest,Thank you for taking the time to share your feedback about your recent stay with us. We will explore solutions to address concerns related to noise and enhance soundproofing measures to improve the overall guest experience. We value your input and hope to have the opportunity to serve you again, providing a more comfortable experience.

8/10 Bueno

Charlene

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management, el 19 dic. 2023
Hi Charlene,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 Terrible

Tiana

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The facility is horrible, so many issues with the room. Pest control issues, the water from the sink and the toilet had a terrible smell (I couldn’t use the water to brush my teeth or wash my face). Also, poor ventilation system because we could smell carbon monoxide in our room from the truck exhaust outside. I have never experienced a hotel stay like this before; nothing quality about this place.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relation Management, el 19 dic. 2023
Hi Tiana,Thank you for your feedback regarding your recent stay at our hotel. Issues related to pest control, unpleasant odors from the water, and the ventilation system are completely unacceptable and do not reflect our standards. Immediate action will be taken to address and rectify these issues. Our pest control team will be contacted urgently to conduct a thorough inspection, and our maintenance team will investigate and resolve the water and ventilation concerns. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Deana

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management, el 19 dic. 2023
Hi Deana,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Aceptable

Creashunee

Le gustó: Servicio y personal
Was not very clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 10 dic. 2023
Hello Creashunee,Thank you for sharing your feedback on the cleanliness of our hotel. We strive to maintain high standards of cleanliness and apologize for any lapses you experienced. We appreciate your input and will address this with our housekeeping team to ensure improvement moving forward.

8/10 Bueno

Isaias

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 10 dic. 2023
Hello Isaias,Thank you for choosing to stay at our hotel! We appreciate your positive rating and we hope you enjoyed your time with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excelente

Jose

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Guest Relation Management, el 8 feb. 2024
Hi Jose,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excelente

janie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management, el 8 dic. 2023
Hi Janie,Thank you for giving us a perfect rating! We're thrilled to know that you had a great experience at our hotel. The hotel takes pride in providing exceptional service and making our guests feel at home. We hope to have the pleasure of hosting you again in the future!

2/10 Terrible

Jesse

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Bad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management, el 7 dic. 2023
Hi Jesse,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Aceptable

Patricia

Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management, el 26 dic. 2023
Hi Patricia,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excelente

GUILLERMO

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good and clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management, el 5 dic. 2023
Hi Guillermo,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay was both good and clean. Ensuring a comfortable and hygienic environment for our guests is our top priority, and your feedback reaffirms that our efforts are making a positive impact. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Cary

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
When we walked into the room we were given it smelled terrible The room and the hotel itself didn’t match the pictures provided on hotels.com. Free breakfast starts too late and doesn’t last long enough. I will never stay at this place again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 26 nov. 2023
Hello Cary,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback regarding the room and the breakfast hours. We strive to provide accurate depictions of our hotel, but variations may occur. Thank you for bringing this to our attention and we hope you will reconsider staying with us in the future.

2/10 Terrible

Michelle

Viaje familiar con niños
No le gustó: Servicio y personal y condiciones de la propiedad
Girls running the front desk are rude and lazy. This place is cheap for a reason. Being febreeze it’s a bit musky and they will try to keep your deposit for any reason whatsoever
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 26 nov. 2023
Hello Michelle,Thank you for sharing your feedback with us. We regret to hear about any unpleasant encounters you may have had during your stay. Our team strives to provide exceptional service, and we apologize if we fell short of your expectations. We appreciate your input and will address your concerns accordingly.

10/10 Excelente

Ralph

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Priced right, all good.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relation Management, el 23 nov. 2023
Hi Ralph,Thank you for your positive feedback! We're thrilled to hear that you found our pricing reasonable and that your overall experience was good. Providing value for our guests is important to us, and we're pleased to know we met your expectations. We appreciate your choice in staying with us and look forward to welcoming you back for another positive experience.

10/10 Excelente

Zane

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Relation Management, el 22 nov. 2023
Hi Zane,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

2/10 Terrible

Samantha

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ok
Hotel is very old, very outdated. Needs a lot of repair, breakfast was gross. Elevator seemed like it was going to break. Bed was comfortable
Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Relation Management, el 22 nov. 2023
Hi Samantha,Thank you for choosing to stay with us and for sharing your feedback about your recent experience. Please know that we take this feedback seriously, and we are committed to making improvements to enhance the overall guest experience. Our maintenance team will conduct a thorough review to address necessary repairs and updates. Thank you for your feedback, and we hope to have the opportunity to better serve you in the future.

6/10 Aceptable

Mateo

Viaje de negocios
No le gustó: Servicio y personal
When we arrived, the person who checked us in said we had to leave a deposit "in cash" for the room. I had to leave to go get it because who carries fifty to one hundred in cash on them anymore? Then when we checked out, the person checked me out and was like, "bye." Had I not asked for my deposit back, he would not have given it and there was no record of a deposit since it was in cash and not on my card. This seems super shady to me and I will NOT be returning to this hotel. Although other hotels in the area are a more expensive, I will choose that over this any day of the week and twice on Sundays.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relation Management, el 22 nov. 2023
Hi Mateo,Thank you for your feedback regarding your recent stay at our hotel. The issues you raised regarding the deposit process and the lack of clear communication during check-out do not reflect our standard of service. To address your concerns, we will be reviewing our deposit procedures and communication protocols to ensure a smoother and more transparent process for our guests in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Aasif

Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relation Management, el 12 dic. 2023
Hi Aasif,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Aceptable

LYDIA

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 10 dic. 2023
Hello LYDIA,We appreciate you choosing our hotel for your stay. If you have any feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input and would like to address any issues you may have encountered.

2/10 Terrible

Kenyetta

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The air didn't work in the room
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relation Management, el 20 nov. 2023
Hi Kenyetta,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we will address the issue promptly to ensure that our amenities are in proper working order for the comfort of our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excelente

Steve

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 19 nov. 2023
Hello Steve,Thank you for taking the time to share your review and rating. We truly appreciate your feedback and are delighted to hear that you had such a wonderful experience with us. It was our pleasure to have you as our guest and we hope to welcome you back again soon for another exceptional stay.

2/10 Terrible

tedalvis

Viaje familiar
No le gustó: Condiciones de la propiedad
I did not like anything about quality inn, I took one look at the room and demanded my money back but they would not give it back to me. the place is extremely dirty and run down
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Relation Management, el 14 nov. 2023
Hi Tedalvis,Thank you for your feedback regarding your recent stay at our hotel. Immediate action is being taken to address and rectify the cleanliness and maintenance issues you've highlighted. Our housekeeping and maintenance teams will conduct a thorough investigation and implement measures to ensure the highest standards of cleanliness and comfort for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Aceptable

Rosalba

Viaje de negocios, Viaje familiar
No le gustó: Condiciones de la propiedad
The toilet has a sound when we flush, so in the night was a problem to sleep
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relation Management, el 14 nov. 2023
Hi Rosalba,Thank you for choosing to stay with us and for providing your feedback. Your comfort is our top priority, and we want to address this issue promptly. Our maintenance team will investigate the toilet noise and take the necessary steps to resolve the problem to ensure a more peaceful stay for our guests. We value your feedback and hope to have the opportunity to provide you with an improved experience during any future visits.

10/10 Excelente

Greg

Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relation Management, el 30 nov. 2023
Hi Greg,Thank you so much for taking the time to give us a 5-star rating! We are thrilled to know that you had an excellent experience during your stay. Your positive feedback means a lot to us, and it serves as a great motivation for our team. We appreciate your support and hope to have the pleasure of hosting you again soon.

4/10 Malo

manuel

Viaje familiar
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 5 nov. 2023
Hello manuel,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you may have experienced during your visit. We value your input and will use it to improve our services for future guests. Please don't hesitate to contact our management team directly for any further assistance or concerns.