Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 210 de 685 opiniones" "
10 - Excelente
210
Puntuación de 8, es decir, Bueno. Basada en 206 de 685 opiniones" "
8 - Bueno
206
Puntuación de 6, es decir, Aceptable. Basada en 129 de 685 opiniones" "
6 - Aceptable
129
Puntuación de 4, es decir, Malo. Basada en 63 de 685 opiniones" "
4 - Malo
63
Puntuación de 2, es decir, Terrible. Basada en 77 de 685 opiniones" "
2 - Terrible
77
7.6/10
Limpieza
7.8/10
Servicio y personal
7.0/10
Servicios
7.2/10
Condiciones de la propiedad
7.2/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Armando
Viaje familiar
9 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Está muy excelente sus habitaciones y muy limpió el lugar
Armando
Se hospedó 1 noche en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 11 mar. 2024
Dear Armando,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DENTON. I'm so glad we earned your 4/5 score. At Red Roof it's good to read that the rooms are very excellent, and the place was very clean. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
6/10 Aceptable
Diego Javier
12 oct. 2023
Le gustó: Limpieza
Únicamente para dormir.
Diego Javier
Se hospedó 3 noches en octubre de 2023
Respuesta de Oniel Rediresponse Specialist, el 14 oct. 2023
Hi Diego,We are sorry you had a less than satisfactory experience, prompting your 6/10 rating, following your stay at the Red Roof Inn & Suites Denton. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist
8/10 Bueno
Laisa
21 mar. 2021
Laisa
Se hospedó 1 noche en marzo de 2021
Respuesta de NP, el 5 abr. 2021
Thanks for staying with us. We appreciate your feedback!
10/10 Excelente
Cliente verificado
Viaje familiar
4 mar. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
bonitas habitaciones ademas de una buena atencion.
Cliente verificado
Se hospedó 4 noches en febrero de 2019
Respuesta de NP, el 4 mar. 2019
Thank you for staying at Red Roof Inn and Suites Denton.We really appriciate your review.
10/10 Excelente
FLAVIANO
24 feb. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
FLAVIANO
Se hospedó 1 noche en febrero de 2019
Respuesta de NP, el 25 feb. 2019
Thank you so much for staying with us we really appreciate your reviews.
10/10 Excelente
Colonel
Viaje en grupo
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was great excellent the property was very clean it had flowers around the property that were beautiful and the grass was and everybody was just perfect it was a perfect solution for us we had two rooms and could have been happier it was priced correctly thank everybody involved for us
Colonel
Se hospedó 13 noches en abril de 2024
Respuesta de LaTunde RediResponse Specialist, el 17 abr. 2024
Dear Colonel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DENTON. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that the property was excellent, the staff was great and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
10/10 Excelente
Juan
Viaje en pareja, Viaje familiar
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We always stay here and love the cleanliness of it !
Juan
Se hospedó 1 noche en abril de 2024
Respuesta de LaTunde RediResponse Specialist, el 17 abr. 2024
Dear Juan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DENTON. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that you always make us your choice of stay and you are pleased with the cleanliness. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
6/10 Aceptable
Renee
15 abr. 2024
Le gustó: Servicio y personal
Renee
Se hospedó 1 noche en abril de 2024
Respuesta de LaTunde RediResponse Specialist, el 17 abr. 2024
Hello Renee, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excelente
CLAUDIA
10 abr. 2024
CLAUDIA
Se hospedó 6 noches en abril de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 12 abr. 2024
Hello Claudia,I am pleased to have had you as our guest at our Red Roof Inn & Suites Denton. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
10/10 Excelente
Melissa, Scottsdale
9 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The beds were great.
Melissa
Se hospedó 2 noches en abril de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 9 abr. 2024
Dear Melissa,Thank you for being a guest here at our Red Roof Inn Suites Denton. We are happy to have been able to provide you with comfortability during your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
4/10 Malo
GUILLERMO
Viaje familiar
7 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Smell like smoke
GUILLERMO
Se hospedó 1 noche en abril de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 8 abr. 2024
Dear Guillermo,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Denton. I am sorry that your experience did not meet your expectations, as you indicated that the room had an odor. This is regrettable to see as this is not the usual experience our guests have with us. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
2/10 Terrible
Albert
Viaje de negocios, Viaje en pareja
7 abr. 2024
Stayed for 8 days and was told only get toiletries twice a week and no room service. Asked if pool was open and was told no needs to be inspected an hour later there’s a whole family in there.
Albert
Se hospedó 8 noches en marzo de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 8 abr. 2024
Dear Albert,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Denton. Issues you've mentioned regarding no room service and misinformation provided about the pool are regrettable to see, as this is not the standard Red Roof upholds. Upon investigation, I am seeing where your reservation with us had been cancelled.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
6/10 Aceptable
Pearl
Viaje de negocios, Viaje familiar
1 abr. 2024
Le gustó: Limpieza
The lobby and the room had an unpleasant scent
Pearl
Se hospedó 2 noches en marzo de 2024
Respuesta de OnielRediresponse Specialist, el 1 abr. 2024
Hi Pearl,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Denton. Please accept our most sincere apologies for the scent you mentioned the lobby had. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 Excelente
Juan
Viaje en pareja
25 mar. 2024
Le gustó: Servicios
The only thing is we had trouble with the internet but every thing else was excellent
Juan
Se hospedó 1 noche en marzo de 2024
Respuesta de Nishaye RediResponse Specialist, el 27 mar. 2024
Dear Juan, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Denton. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 5/5 score. In regards to the internet, we encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
10/10 Excelente
Alexander
14 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fine hotel for the price.
Alexander
Se hospedó 2 noches en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 15 mar. 2024
Dear Alexander,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DENTON. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that we a fine hotel for the price. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
2/10 Terrible
Steve
13 mar. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
3 story, no elevator. Dirty carpet all the way up. Feels like rat hole crack house.
Steve
Se hospedó 1 noche en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 14 mar. 2024
Dear Steve,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having no elevator, the cleanliness and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excelente
Christy
12 mar. 2024
Christy
Se hospedó 1 noche en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 13 mar. 2024
Hello Christy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
2/10 Terrible
Jason
Viaje familiar
27 feb. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
this property is not worth what they charge per night property. maybe half.
Jason
Se hospedó 1 noche en febrero de 2024
Respuesta de Chirell RediResponse Specialist, el 28 feb. 2024
Dear Jason,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Denton. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with the value for money. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist
10/10 Excelente
John
8 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
John
Se hospedó 2 noches en febrero de 2024
Respuesta de Samantha Rediresponse Specialist, el 10 feb. 2024
Thanks for sharing this perfect rating, John. The staff at the RED ROOF INN & SUITES DENTON and I were over the moon when we saw your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
10/10 Excelente
Cathy
18 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cathy
Se hospedó 2 noches en enero de 2024
Respuesta de LaTunde, Rediresponse Specialist, el 19 ene. 2024
Hello Cathy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
8/10 Bueno
Lana
Viaje con mascota
15 ene. 2024
No le gustó: Servicios
Lana
Se hospedó 2 noches en enero de 2024
Respuesta de LaTunde RediResponse Specialist, el 15 ene. 2024
Hello Lana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
6/10 Aceptable
Cliente verificado
12 ene. 2024
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Hairs on toilet, shower, and pillows. Friendly front desk.
Cliente verificado
Se hospedó 2 noches en enero de 2024
Respuesta de Recordo Rediresponse Specialist , el 13 ene. 2024
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Denton. It's great to hear that you were pleased with the service our staff extended. However, you stated that you encountered poor housekeeping conditions which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
6/10 Aceptable
roy, kyle
Viaje en pareja
5 ene. 2024
Le gustó: Servicio y personal
The 1st room we were given was dirty the bed was not made dirty dishes. When we were assigned to another room it was facing the HWY the people up stairs sounded like a herd animals. The front desk was nice but it wasn't very restful.
roy
Se hospedó 1 noche en diciembre de 2023
Respuesta de Antonio,RediResponse Specialist, el 8 ene. 2024
Dear Roy,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DENTON. It’s great to hear that you found our staff to be very courteous. On the other hand, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with cleanliness and noise.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
10/10 Excelente
Alfonso
4 ene. 2024
Alfonso
Se hospedó 3 noches en enero de 2024
Respuesta de Antonio,RediResponse Specialist, el 8 ene. 2024
Hello Alfonso, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
10/10 Excelente
Johnice
4 ene. 2024
Johnice
Se hospedó 2 noches en diciembre de 2023
Respuesta de Adraine Rediresponse Specialist, el 29 ene. 2024
Hello Johnice,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist
2/10 Terrible
Elizabeth
1 ene. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just don't.
My stay was horrible. There was hair everywhere. I don't think the sheets wer ever washed. There was dog hair everywhere and the room reaked of wet dog. You could smell marijuana all tyne time. There were homeless people at the door begging me to purchase them a room for the night.
Awful experience
Elizabeth
Se hospedó 1 noche en diciembre de 2023
Respuesta de Carla RediResponse Specialist, el 3 ene. 2024
Dear Elizabeth, We are sorry to hear your recent experience at the Red Roof Inn & Suites Denton did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
6/10 Aceptable
Danielle
Viaje familiar
1 ene. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Had no soap, was provided some except shampoo or conditioner when asked. Loud guest partying outside, they were asked to turn it down but only after we called and asked the office todo so.
Beds extremely hard.
Danielle
Se hospedó 2 noches en diciembre de 2023
Respuesta de Carla RediResponse Specialist, el 3 ene. 2024
Dear Danielle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Denton. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding there no being no soap, the inconvenience caused by the noise from outside and the bed not being to your liking. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. At Red Roof, your feedback is very important to us, so thank you for sharing. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
4/10 Malo
Roberto
22 dic. 2023
Roberto
Se hospedó 1 noche en diciembre de 2023
Respuesta de Adraine Rediresponse Specialist, el 24 dic. 2023
Hello Roberto,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
10/10 Excelente
Jcarlos
19 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Jcarlos
Se hospedó 3 noches en diciembre de 2023
Respuesta de Olivia RediResponse Specialist , el 21 dic. 2023
Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Denton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
6/10 Aceptable
Marissa
17 dic. 2023
Le gustó: Limpieza y servicio y personal
Marissa
Se hospedó 1 noche en diciembre de 2023
4/10 Malo
Aaron
Viaje de negocios, Viaje familiar con niños
27 nov. 2023
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I was told there was free breakfast and there was not
Aaron
Se hospedó 3 noches en noviembre de 2023
Respuesta de Xao Red Roof Management RediResponse Specialist, el 28 nov. 2023
Thanks for sharing your feedback with us, Aaron. The team at our Red Roof Inn & Suites Denton was saddened to see that we failed to provide you with a satisfactory stay. You stated that the misinformation around breakfast hindered your stay. Please be advised that while we do not offer one, we are in close proximity of eateries that you may take advantage of. nevertheless, your feedback may be taken into account as Red Roof aims to grow.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
6/10 Aceptable
Eva
21 nov. 2023
Good enough for a1 night stay. Pretty clean.
Eva
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 22 nov. 2023
Dear Eva,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
4/10 Malo
Brent
18 nov. 2023
Le gustó: Servicio y personal
Brent
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 19 nov. 2023
Hello Brent, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 Excelente
Armando
12 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Armando
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 14 nov. 2023
Hello Armando, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 Excelente
Liliana
Viaje con mascota, Viaje familiar
10 nov. 2023
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I like it
Liliana
Se hospedó 2 noches en noviembre de 2023
Respuesta de Oshane RediResponse Specialist, el 11 nov. 2023
Dear Liliana,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & SUITES DENTON. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
8/10 Bueno
Becky
7 nov. 2023
Becky
Se hospedó 2 noches en octubre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 9 nov. 2023
Hello Becky, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 Excelente
Dona
Viaje en pareja
5 nov. 2023
Le gustó: Servicios
Stay was great
Dona
Se hospedó 2 noches en noviembre de 2023
Respuesta de Oshane RediResponse Specialist , el 7 nov. 2023
Dear Dona, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & SUITES DENTON. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
6/10 Aceptable
James
Viaje en grupo
29 oct. 2023
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
James
Se hospedó 1 noche en octubre de 2023
Respuesta de Oshane RediResponse Specialist, el 31 oct. 2023
Hello James,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist
2/10 Terrible
Earl
28 oct. 2023
Earl
Se hospedó 1 noche en octubre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 19 nov. 2023
Hello Earl, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
8/10 Bueno
Pamela
Viaje en pareja
24 oct. 2023
Le gustó: Limpieza
Property was older, but kept nicely. Room was clean, had to request for room to be cleaned on third day and towels to be replaced. Noisy upstairs at night. But did quiet down after 11pm. Very reasonable rates compared to other motels in the area.
Pamela
Se hospedó 7 noches en octubre de 2023
Respuesta de Oshane RediResponse Specialist , el 25 oct. 2023
Dear Pamela, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & SUITES DENTON regarding the cleanliness and rates. I do apologize for the noise disturbances caused along with the other issues mentioned. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
4/10 Malo
Angela
Viaje familiar
17 oct. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The property is in need of a deep cleaning and updates. The entire hotel smelled like food. The room wasn't in great shape. The shower wasn't clean. I don't feel like the room matched my expectations after reviewing the photos of the hotel. The staff were nice but we left after just one night and moved hotels. The area is also not the best.
Angela
Respuesta de Recordo Rediresponse Specialist , el 18 oct. 2023
Dear Angela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. I'm happy you liked our hospitable staff. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness, the condition of our rooms and property location. Please know that Red Roof does value your business and will take your comments into consideration so that we may improve our customers experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist
4/10 Malo
Wyatt
Viaje en pareja
16 oct. 2023
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was really difficult to get the room to cool down at all and smelled off throughout the hotel. My main issue though was the area around the hotel. There were groups of people drinking and fighting in the parking lot pretty constantly at night.
Wyatt
Se hospedó 1 noche en octubre de 2023
Respuesta de Recordo Rediresponse Specialist, el 18 oct. 2023
Hello Wyatt,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. It's saddening to hear that your stay didn't meet your expectations due to the indicated foul odor, issues operating the AC and persons that were loitering around the property. Please know that Red Roof does value your business and will take your comments into consideration so that we may improve our customers experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist
2/10 Terrible
Eric
15 oct. 2023
Eric
Se hospedó 1 noche en septiembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 9 nov. 2023
Hello Eric, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Denton and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
2/10 Terrible
Drew
Viaje de negocios
14 oct. 2023
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Horrible
I didn’t feel safe with flimsy door locks. The rooms floor and bathtub were very dirty. The room smelled of cat pee…I’ll never stay at this property again.
Drew
Se hospedó 5 noches en octubre de 2023
Respuesta de Recordo Rediresponse Specialist , el 15 oct. 2023
Hello Drew,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. It's saddening to hear that your stay fell short of your expectation due to the indicated poor housekeeping conditions and faulted door lock. Please know that this isn't the level of service that Red Roof stands for and will take your comments into consideration so that we may improve our customers experience.Sincerely,RecordoRed Roof Management Rediresponse Specialist
4/10 Malo
Donald, Plymouth
9 oct. 2023
Donald
Se hospedó 3 noches en octubre de 2023
Respuesta de Linton Red Roof Management RediResponse Specialist, el 3 nov. 2023
Hello Donald,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist
6/10 Aceptable
Amanda
Viaje en grupo
2 oct. 2023
No le gustó: Servicios y condiciones de la propiedad
There is definitely an attempt at improvements in the rooms, but there were a lot of bugs. There was also a heavy police presence as a result of an argument or altercation between management or owners, (this was the explanation given by staff). I won't be staying here again.
Amanda
Se hospedó 2 noches en septiembre de 2023
Respuesta de Nishaye RediResponse Specialist, el 4 oct. 2023
Dear Amanda, We are sorry to hear your recent experience at the Red Roof Inn & Suites Denton did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,NishayeRed Roof Management RediResponse Specialist
6/10 Aceptable
Laura
2 oct. 2023
Le gustó: Limpieza y servicio y personal
Laura
Se hospedó 2 noches en septiembre de 2023
Respuesta de Nishaye RediResponse Specialist, el 4 oct. 2023
Dear Laura, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Denton and I appreciate your 6/10 score following your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Here at Red Roof, feedback from our guest is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
4/10 Malo
Kessley
2 oct. 2023
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
The over whelming spell of weed was disgusting. We had to put a towel under door to even try to keep the smell out.
Kessley
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nishaye RediResponse Specialist, el 4 oct. 2023
Dear Kessley, We are sorry to hear your recent experience at the Red Roof Inn & Suites Denton did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,NishayeRed Roof Management RediResponse Specialist
10/10 Excelente
David
28 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
David
Se hospedó 1 noche en septiembre de 2023
Respuesta de Olivia RediResponse Specialist , el 30 sept. 2023
Hello David, The staff at the Red Roof Inn & Suites Denton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRed Roof Management RediResponse Specialist
2/10 Terrible
Anthony
25 sept. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Place is nasty and has roaches
Anthony
Se hospedó 2 noches en septiembre de 2023
Respuesta de Olivia RediResponse Specialist, el 26 sept. 2023
Dear Anthony, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Denton. I was saddened to read that your stay fell short of your expectations due to the pest you reported and the over- all appearance of the hotel. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist