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Opiniones de Extended Stay America Suites Denver Tech Ctr S Inverness

2.5 out of 5

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 182 de 816 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 164 de 816 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 158 de 816 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 110 de 816 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 202 de 816 opiniones" "

6.2/10

Limpieza

6.8/10

Servicio y personal

5.8/10

Servicios

6.2/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Carlos Enrique Enciso

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
There was not as such a breakfast at it says, and check out there was closed. Not recommended at all.
Se hospedó 2 noches en septiembre de 2023
Respuesta de management, el 27 oct. 2023
Carlos, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

6/10 Aceptable

Tania

Viaje en pareja
Le gustó: Servicios
Es un alojamiento sin mucho que pedir. Está lejos de todo, la recepción es eso sin más, habitaciones amplias pero se ven antiguas. Exteriores lleno de colillas y algo sucio. Depende de en qué lado te toque puedes tener unos vecinos no deseados. La habitación tiene cocina pero sin ningún utensilio. Alojamiento sin pretensiones.
Se hospedó 7 noches en agosto de 2023
Respuesta de Hotel Management, el 19 ago. 2023
Dear Tania, Thank you for staying with us and sharing your experience. We are sorry your room did not have the amenities you desired. Being an extended-stay property, we offer amenities such as a fully equipped kitchen and a comfortable in-suite environment to make you feel at home. We also have certain complimentary toiletries and amenities available at the front desk for guests who need them. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations with the cleanliness of our hotel. We will address this matter with our housekeeping team to ensure they are more diligent with their efforts. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management

2/10 Terrible

isabel

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Jamas limpiaron la habitacion Todos estaba muy sucio Ni papel pusieron en los cinco dias que estuve ahi Decia en la publicacion que habia utencilios para cosinar y no habia nada
Se hospedó 4 noches en mayo de 2022
Respuesta de Hotel Management, el 12 jun. 2022
Isabel, thank you for your review. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We do sincerely apologize if this was not communicated to you upon check-in. We hope you will consider us when you return to the area so we can give you the seamless visit we are known for providing. Sincerely, Hotel Management

2/10 Terrible

Anel guerrero

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Mal
Se hospedó 2 noches en noviembre de 2021
Respuesta de Hotel Management, el 8 nov. 2021
Anel, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

2/10 Terrible

Bernice

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

jairo

Se hospedó 1 noche en agosto de 2021

2/10 Terrible

Monica

Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
me fue exelente muy buen servicio y las avitacion están muy limpias
Se hospedó 1 noche en septiembre de 2019
Respuesta de Hotel Management, el 4 nov. 2019
Ricardo, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked your spotless room and our outstanding service. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management

10/10 Excelente

carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo bien
buen hotel

2/10 Terrible

Theresa

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room has smoking sign but has strong cigarette smell, made all my clothes smell cigarette smoke. Bathroom has no exhaust fan, curtains not washed with strong cigarette smell. All surfaces in the room are sticky, unclean. I'm frustrated. Happy being out of there.
Se hospedó 4 noches en febrero de 2024
Respuesta de Hotel Management, el 16 feb. 2024
Dear Theresa, Thank you for choosing us. We apologize for the smell issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Also, we will discuss with our housekeeping team to recheck the room before delivery. Smoking is never allowed on our hotel premises. We would appreciate sharing the review so it can be addressed. Further, we are grateful for your thoughts on this matter and your patience. Please allow us to host you again so we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

10/10 Excelente

Sara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 8 feb. 2024
Sara, Thank you so much for the great review. We are so happy to hear that you enjoyed your stay and experience. Your feedback is very important to us and helps us maintain and create a better experience as we grow.

10/10 Excelente

Jodi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de Management, el 29 ene. 2024
Thank you so much for the great review. We are so happy to hear that you enjoyed your stay and experience. Your feedback is very important to us and helps us maintain and create a better experience as we grow.

10/10 Excelente

Kayla

Le gustó: Servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Management, el 22 ene. 2024
Kayla , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

10/10 Excelente

Tyler

Se hospedó 1 noche en diciembre de 2023
Respuesta de Management, el 2 ene. 2024
Tyler, Thank you so much for the great review. We are so happy to hear that you enjoyed your stay and experience. Your feedback is very important to us and helps us maintain and create a better experience as we grow.

2/10 Terrible

Beth

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Queen bed had two lumpy pillows and one thin blanket (this is December in Denver). The hard surface floors had NOT if ever been mopped. Everywhere there were grimey fingerprints, and don’t even start with me on the bathroom. I went without bathing for 3 days it was so dirty!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Management, el 5 dic. 2023
Beth, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

8/10 Bueno

Rebecca

Se hospedó 7 noches en octubre de 2023
Respuesta de management, el 27 oct. 2023
Rebeca, thank you for the review and comments. Your feedback is important to us and we will use it to create a better guest experience.

8/10 Bueno

WIlliam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok
Se hospedó 7 noches en agosto de 2023
Respuesta de Management, el 26 oct. 2023
William, thank you for the review and comments. Your feedback is important to us and we will use it to create a better guest experience.

2/10 Terrible

Michael

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
This place has a ton of people that seem to be living at this place. Trash is piled under stairwells. Feels unsafe. The check in was ridiculous. Staff was confused on what rooms they had checked people in. Initially was given keys to an occupied room.😳. That was after waiting for close to an hour determining what room was not occupied. Apparently the other rooms were not cleaned and from overhearing a conversation with the staff/management; this is how they operate routinely. The second night the door would not open. Staff had to poor water through key reader to get open. This place is just gross. Simply stated, find a different spot.
Respuesta de Hotel Management , el 19 oct. 2023
Dear Michael, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

10/10 Excelente

Essa

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de management, el 16 oct. 2023
Essa, thank you for the amazing review! We appreciate the feedback.

2/10 Terrible

Juan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bedbugs: gross
There were bedbugs in the room. Smelled terrible. Truly an awful experience. Checked out a night early because of the bedbugs. Never staying there again
bedbugs
bedbugs
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management, el 13 oct. 2023
Dear Juan, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

4/10 Malo

Harold

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Just terrible
I understand with the cost of rent people have to do what is needed. A lot of people live at the hotel, but i feel as if one particular building should be for those individuals. The bed wad beyond hard and cheap, pillows are flat. Trash was everywhere. They only had 2 staff members working and no house keeping or maintenance to even try and keep it clean. People arguing all night. They say they clean, but they dont check everywhere. My wife Found trash and lighters behind the dressers and night stand. We would not have stayed if it wasn't a trip we had already paid for. Yes my wife looked at reviews it was 6/10,but we didn't think it would be that bad. Obviously someone lied. I will not be stay at this particular establishment again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de management, el 4 oct. 2023
Thank you for the feedback. We hate to hear that you did not enjoy your stay.

10/10 Excelente

Shala, Mineral Wells

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N/A
Se hospedó 2 noches en agosto de 2023
Respuesta de management, el 4 oct. 2023
Shala, thank you for the great review!

2/10 Terrible

B

Viaje de negocios
They canceled my reservation at the last minute due to overbooking, but still charged my card.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Management, el 29 sept. 2023
Dear B, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

4/10 Malo

Amanda

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
The staff was mostly pleasant. The room was decent, but the tub wouldn't drain while showering. There was never hot water.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Management, el 28 sept. 2023
Dear Amanda, Thank you for taking the time to share your feedback with us. We're pleased to see that you found our staff pleasant and the room decent. However, we sincerely apologize for the issues you faced with the tub drainage and hot water. Please know this is not typical for us, and we are making thorough investigations to ensure the comfort and satisfaction of our guests. We're committed to resolving these matters, and your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back in the future, where we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

10/10 Excelente

Rose

Se hospedó 4 noches en septiembre de 2023
Respuesta de management, el 4 oct. 2023
Rose, thank you so much for the great review!

6/10 Aceptable

Brenda

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The property has an abundance of cigarette bits and a good amount of trash. Also,pet owners didn’t always clean up after their dogs
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Management , el 24 sept. 2023
Dear Brenda, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management

6/10 Aceptable

Chris

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 5 noches en septiembre de 2023
Respuesta de management, el 4 oct. 2023
Chris, thank you for the review.

10/10 Excelente

BENNIE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en agosto de 2023
Respuesta de management, el 4 oct. 2023
Bennie, thank you for the amazing review!

2/10 Terrible

katie

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
shower was cold, the trash can was hidden, the plastic cups that they had in the room where gross, looked like there was ashes from cigarettes in one of the drawers and another drawer had a gross battery left in it.....when we took the card keys back to the office and told her about it she didn't seem to care that we wasn't happy.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Management, el 6 sept. 2023
Dear Katie, Thank you for your feedback. We understand our guests have multiple hotel choices, which is why our mission is to provide well-maintained accommodations and the best hospitality at an affordable price so guests will want to return again and again. Therefore, we apologize for your disappointing experience with maintenance and cleanliness issues in your suite and even more so for how it was handled. We will address this with our team and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

10/10 Excelente

Valori

Se hospedó 5 noches en agosto de 2023
Respuesta de management, el 4 oct. 2023
Valori, thank you for the great review!

8/10 Bueno

ayantu

Le gustó: Servicio y personal
Respuesta de management, el 4 oct. 2023
Ayantu, thank you for the feedback!

2/10 Terrible

Nancy

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
This was the WORST hotel the room was dirts the blanket had a burn the room had bugs and smelled like wet dog They changed my room and it was not any better the bathtub was broke.
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Management, el 26 ago. 2023
Dear Nancy, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the suite you stayed in, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; this involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. We apologize for missing the broken bathtub before allotting the suite to you. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management

4/10 Malo

connie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tired Motel, low or out of breakfast items
Very tired Motel. The motel knew that it was the weekend for Taylor Swift Concert and that the New York Yankees were in town. Why weren't they prepared for the breakfast menu. Out of several items such as oatmeal for the two days we stayed. Bugs in kitchen and bathroom area. Carpets looked soiled and dirty. We waited for clean towels and had to go to front desk 3 times to finally get them.
Se hospedó 3 noches en julio de 2023
Respuesta de Hotel Management, el 20 ago. 2023
Dear Connie, Thank you for choosing us while the city's Taylor Swift Concert was organized. We are sorry for not meeting your expectations with the breakfast choices while you were staying with us. Your experience at the breakfast counter could be better to read, and we will address this with the concerned team and find out what went wrong. Also, instruct our team to keep an eye on refilling the supplies. Further, we regret the cleanliness issues you mentioned and will share them with the concerned team for follow-up. We hope you will allow us to instill a better impression upon you whenever you return to our area.Sincerely,Hotel Management

2/10 Terrible

Roxy

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The lady working at the desk was pleasant and the positive ends there. The bathroom was disgusting, something was sprayed all over the wall in the main area and part of the mirror that was an orange color and made me concerned it was from someone doing drugs and it contained blood, I got bit by a spider and my whole hand swelled up.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Management, el 10 ago. 2023
Dear Roxy, Thank you for sharing a review of your visit. It is very disappointing to read about your experience with your stay. We aim o provide the best experience for every guest. This is not the impression or the experience we wanted for our guests. Please accept our apologies for not meeting your expectation of cleanliness and for any inconvenience you encountered. We will address your feedback with our housekeeping to prevent it from happening again. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve.Sincerely,Hotel Management

4/10 Malo

Latasha

Viaje familiar con niños
No le gustó: Limpieza y servicios
Did not like the carpets. Multiple stains with gum. Room smelled marijuana. Cockroach found in bathroom. Will not stay at this establishment again.
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Management, el 6 ago. 2023
Dear Latasha, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

2/10 Terrible

BRIAN

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I called earlier today to confirm my reservation. Front desk confirmed key will be ready upon my arrival. Once at the lobby, I was told it was overbooked and my reservation. Please ensure I receive a full refund.
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Management, el 27 jul. 2023
Dear Brian, Thank you for choosing us and sharing your feedback. We apologize for the issues with your reservation. We occasionally have guests who stay over without prior notification, which happened on the day of your arrival. While we tried to correct the matter before your arrival, we were unsuccessful and are genuinely sorry. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. The refund is deposited by check, and usually takes a few business days for your bank to process. If it takes longer than expected, please get in touch with us directly. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and for being our guest. We wish you all the best with your travels. Sincerely,Hotel Management

6/10 Aceptable

Aaron

Se hospedó 9 noches en julio de 2023

4/10 Malo

Lynda

No le gustó: Limpieza
They were not prepared for the events that were happening in the city. Check in was delayed. The room was dirty.
Se hospedó 2 noches en julio de 2023
Respuesta de Hotel Management, el 19 jul. 2023
Dear Lynda, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. We appreciate your candid feedback and assure you that we take your concerns seriously. Rest assured, we will take the necessary steps to address any issues and ensure all our guests receive the service they deserve. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

2/10 Terrible

Matthew

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Our particular room is extremely worn out and run down. It initially looked OK when we dropped our bags off and headed out to dinner and run errands. Upon our return and being able to check the room out more thoroughly, I’m disgusted. One of the shelves in the closet area is hanging out of the wall, just as the toilet paper holder is in the bathroom. The floor is extremely sticky so I will be leaving my socks on the whole time and will forgo a shower - I’m too grossed out to relax here. Thankfully I’m only here for a night. There is an outlet missing an outlet cover. The mirror is partially covering an opening in the wall with electrical wiring in it. The light fixtures are wobbly and crooked.
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Management , el 14 jul. 2023
Dear Matthew, We are sorry for not meeting your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

8/10 Bueno

Lawrence

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Affordable, The staff was very friendly and helpful. Led me to my room when I checked in
Se hospedó 3 noches en julio de 2023

8/10 Bueno

carrie

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Eliu

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Carmen

Se hospedó 1 noche en junio de 2023

2/10 Terrible

NATASHA R

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Arriving into town only to get a email last minute of that the front desk agent canceled my reservation without notice.
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Management , el 28 may. 2023
Dear NATASHA, Thank you for sharing your experience. We apologize for the inconvenience to you on arrival with the check-in. Please allow us to check with our team to see what went wrong and ensure we can handle such situations better as we advance. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

2/10 Terrible

Vicky

Se hospedó 1 noche en mayo de 2023

2/10 Terrible

Mario

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
The outdoors very clean unfortunately. I reseved a room and when i got there they did not have a room clean for me so i went somewheelse bad
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Management, el 16 may. 2023
Dear Mario, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

6/10 Aceptable

Noel, Centennial

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was okay except for the hair in the bath and the dirty bath mat they gave me also the comforter and sheet was stained. I probably would bot stay there ever again.
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Management, el 21 abr. 2023
Dear Noel, It is great learning you enjoyed your stay with us. However, we would like to apologize if we did not properly service your room, and we regret the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We are committed to providing the most comfortable accommodations and hope to demonstrate this to you on a future visit.Sincerely,Hotel Management

10/10 Excelente

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stayed for a few months, it was great! There was an electricity issue that was pretty bad, but the manager Matthew was very professional and quickly resolved the situation.
Se hospedó 1 noche en enero de 2023
Respuesta de Hotel Management, el 27 mar. 2023
Dear Eric, Thank you for sharing your lovely review of Extended Stay America. Our team strives to deliver a homelike stay with seamless service and accommodations. Therefore, we are delighted we made this happen for you. Your kind remarks about our associate Matthew are greatly appreciated; we will enjoy sharing your comments with him. On behalf of everyone here, we invite you to stay with us again!Sincerely,Hotel Management

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No housemaids
Very disappointed, booked this about a month in advance and when I arrived there were no rooms. This is last think you want to here after traveling all day. The reason was because they don't have house maids on the weekend!
Se hospedó 2 noches en marzo de 2023
Respuesta de Hotel Management, el 10 mar. 2023
Dear Guest, Thank you for taking the time to share your comments. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

8/10 Bueno

Jennifer

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2023