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Opiniones de Sonesta Select Detroit Auburn Hills

3 out of 5
Sonesta Select Detroit Auburn Hills
2550 Aimee Lane, Auburn Hills, MI

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 500 de 1007 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 345 de 1007 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 92 de 1007 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 41 de 1007 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 29 de 1007 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Danny

Se hospedó 3 noches en noviembre de 2023

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed at this property once for business, I never had a problem there until now that I returned, on this trip and for the second time staying at this property, the room they gave me had with BEDBUGS🐞, they were walking everywhere, I took a video and went to the hotel reception and showed it and they changed my room, in this second room they came and took me out the next day because they told me that they already had it reserved and they gave me a valid explanation that I understood perfectly, they gave me another room, in this room I flushed the toilet and all the water came out and the whole room, the carpet was filled with water,I went a second time to complain and they gave me another room #, when I get to the new one room, the 4th in 3 days, it was a physically limited room, they told me that was what it was, I had not rested at all, I was exhausted from so many room changes in this hotel, it was the hotel's problem, not mine, a housekeeping came with a Manager named MEGAN and gave me 15 mit to get my things out, he told me that it was the hotel policy, I understand, I wasn't going to stay another day there either, but the hotel policy also states that it is allowed to have BEDBUGS ? in the hotel policy Is it allowed to put guests who are not limited physical in a room for limited physical?The hotel's policy is also to treat guests like dogs, not even a dog is treated as they treated me in this hotel,No humanity,very disappointed
Respuesta de Melissa , el 2 mar. 2023
Hi Diliara, Thank you for taking the time to provide valuable feedback regarding your recent experience at our hotel. We are so sorry that your stay was disappointing and would like take this opportunity to apologize. We take reports of Bed Bugs very seriously at our hotel and work directly with an outside professional Pest Control company. After you shared your concern, we requested a thorough inspection of your room and subsequent report for our records. We are happy to share they found no evidence of Bed Bug activity in your room. We understand outside pests of any kind can cause a disappointing hotel stay and will continue to work with our Pest Control company to minimize the potential of outside invaders. Thank you again for sharing your experience and rest assured we will continue to strive to improve our hotel for future and current guests.

4/10 Malo

Cliente verificado

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed at this property once for business, I never had a problem there until now that I returned, on this trip and for the second time staying at this property, the room they gave me had with BEDBUGS🐞, they were walking everywhere, I took a video and went to the hotel reception and showed it and they changed my room, in this second room they came and took me out the next day because they told me that they already had it reserved and they gave me a valid explanation that I understood perfectly, they gave me another room, in this room I flushed the toilet and all the water came out and the whole room, the carpet was filled with water,I went a second time to complain and they gave me another room #, when I get to the new one room, the 4th in 3 days, it was a physically limited room, they told me that was what it was, I had not rested at all, I was exhausted from so many room changes in this hotel, it was the hotel's problem, not mine, a housekeeping came with a Manager named MEGAN and gave me 15 mit to get my things out, he told me that it was the hotel policy, I understand, I wasn't going to stay another day there either, but the hotel policy also states that it is allowed to have BEDBUGS ? in the hotel policy Is it allowed to put guests who are not limited physical in a room for limited physical?The hotel's policy is also to treat guests like dogs, not even a dog is treated as they treated me in this hotel,No humanity,very disappointed
Respuesta de Melissa, el 27 feb. 2023
Hi Dilaria, Thank you for taking the time to provide valuable feedback regarding your recent experience at our hotel. We are so sorry that your stay was disappointing and would like to take this opportunity to apologize. We take reports of Bed Bugs very seriously at our hotel and work directly with an outside professional Pest Control company. After you shared your concern, we requested a thorough inspection of your room and subsequent report for our records. We are happy to share they found no evidence of Bed Bug activity in your room. We understand outside pests of any kind can cause a disappointing hotel stay and will continue to work with our Pest Control company to minimize the potential of outside invaders. Thank you again for sharing your experience and rest assured we will continue to strive to improve our hotel for future and current guests.

10/10 Excelente

Dunia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 3 noches en septiembre de 2022
Respuesta de Front Desk Manager, el 5 oct. 2022
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 5 noches en septiembre de 2022

10/10 Excelente

Silvia

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Que esta centrico pero a la vez hacia atras no cerca de la carretra. La tranquilidad y privacidad del hotel. La limpieza y el staff. No me gusto unicamente las toallas de la picina. Y agua botella demasiada cara $3 dollar.
Se hospedó 2 noches en abril de 2022
Respuesta de Front Desk Manager, el 27 abr. 2022
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

10/10 Excelente

Tonatiuh

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Good
Buen hotel con fácil acceso y excelente ubicación, por protocolo COVID no hacían la limpieza diario y eso fue algo incómodo
Se hospedó 3 noches en septiembre de 2021
Respuesta de Melissa Whitcomb - GM, el 4 oct. 2021
Hola Tonatiuh, ¡Gracias por la excelente reseña de nuestro hotel! Nos alegra que haya disfrutado de su estadía y esperamos volver a verlo muy pronto. Un cordial saludo, Melissa ~ Melissa Whitcomb - General Manager ~

10/10 Excelente

Jose

Se hospedó 1 noche en agosto de 2021

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad

10/10 Excelente

james

Very quiet ! Pool was a little cold
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Kristy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was surprised with the cleanliness of the property for the reasonable price. May need some updating. Disappointed that the bar area was not open when I was there but overall, I would stay again.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Stephanie

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Megan, el 18 mar. 2024
I am sorry that we fell short on your last stay with us.If you would like to talk more about your stay please give me a call at the hotel.

8/10 Bueno

Kathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Megan, el 18 mar. 2024
Thank you!

6/10 Aceptable

DJhonia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rowdy group in pool area. We left and didn’t stay the night. We checked out about 2 hours after we checked in and I’m still waiting on my credit.
Se hospedó 1 noche en febrero de 2024
Respuesta de Megan, el 18 mar. 2024
I am very sorry to hear about your stay.

8/10 Bueno

John

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Megan, el 18 mar. 2024
Thank you for staying with us!

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very neet and modern
Se hospedó 1 noche en enero de 2024
Respuesta de Megan, el 18 mar. 2024
Thank you for staying with us.We hope to see you again soon.

10/10 Excelente

Savath

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en febrero de 2024
Respuesta de Megan, el 18 mar. 2024
Thank you for staying with us.

10/10 Excelente

Jay

Se hospedó 2 noches en febrero de 2024
Respuesta de Bob, el 23 mar. 2024
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

10/10 Excelente

Lorie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Megan, el 18 mar. 2024
Thank you!

8/10 Bueno

Rich

Se hospedó 2 noches en enero de 2024
Respuesta de Megan, el 18 mar. 2024
Thank you for staying with us!

10/10 Excelente

Kene

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

JOHN H

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
Expedia, add said breakfast and parking was included.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Megan, el 18 mar. 2024
Thank you for staying with us.I am sorry for the confusion. I hope that rest of your stay was great.

10/10 Excelente

Nicole

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Nelda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Alisha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Steven

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Shamika

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great experience overall
It was amazing Clean and welcoming I’ll go back anytime
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Rasha

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Diana, Lake Odessa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Sandra

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Slooowwww check in
No one at the front desk. Had to stand their and wait 25 minutes
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful room
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exceptional
I only stayed for 1 night. Easy check in and check out. Front desk was very polite and helpful. Great stay
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Marshall

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was nice quiet and clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bob, el 5 dic. 2023
Thank you for your reservation and taking the time to fill out the review. We hope to see you again.

4/10 Malo

Andrea

No le gustó: Limpieza y servicio y personal
Not As Advertised
Checked in and went up to the room which was dirty. There is no bar or restaurant. They sell a small selction of beer and wine and that counts as the bar.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bob, el 5 dic. 2023
Thank you for your reservation and taking the time to fill out the review.

10/10 Excelente

Chelsea

Viaje en grupo
Le gustó: Limpieza y servicio y personal
One drawer wouldn’t stay shut
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bob, el 5 dic. 2023
Thank you for your reservation and taking the time to fill out the review. We hope to see you again.

10/10 Excelente

Cheryl

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean and quiet hotel. Friendly staff. Comfortable bed.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Justin, el 4 dic. 2023
Thank you for staying with us. We appreciate you taking the time to post a review.

4/10 Malo

Natalie

Viaje en pareja
No le gustó: Servicios
The pool was extremely cold, and the clientele at this location or noisy, sloppy, burping in hallways, allowing children to roam and run in the hallways, cigarette smoke was apparent, we felt rather unsafe most of the time.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Bob, el 4 dic. 2023
Thank you for staying with us and taking the time to fill out the review.

6/10 Aceptable

Allen

Viaje en pareja, Viaje con mascota, Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Staff was very helpful. Water pressure was terrible. Pool was dirty and cold. Room temperature was easily adjusted.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bob, el 4 dic. 2023
Thank you for staying with us and taking the time to fill out the review.

10/10 Excelente

Annanisha

Le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bob, el 23 nov. 2023
Thank you for staying with nus and taking the time to fill out the review. We hope to see you again.

8/10 Bueno

Natalie

Se hospedó 2 noches en octubre de 2023
Respuesta de Bob, el 18 nov. 2023
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

8/10 Bueno

Kyle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
In town for concert
Stayed one night while in town for a concert. I had no experience with this brand but the room and property were great
Se hospedó 1 noche en octubre de 2023
Respuesta de Bob, el 12 oct. 2023
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

4/10 Malo

Dawn

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Meh
I thought with the extra price it would be a nicer place to stay. You don’t always get what you pay for. No breakfast or coffee served. Carpet was yucky so had to wear flip flops while in the room. Overall, not impressed. Will not be staying at any of these hotels again. Too bad.
Se hospedó 2 noches en octubre de 2023
Respuesta de Bob, el 12 oct. 2023
We are sorry you did not enjoy your stay. Thank you for filling out the review so your concerns can be addressed.

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Live snd learn.
Room was clean. Service desk was friendly. Just expect an extra $100 to come out of your account after you check out for a “deposit “ for the room. It will then take several days to be credited to your account. They also charge for breakfast and a $5/ night charge to park your car in their lot.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bob, el 28 sept. 2023
Thank you for staying with us and taking the time to fill out the review.

10/10 Excelente

laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bob, el 28 sept. 2023
Thank you for staying with us and taking the time to fill out the review.

10/10 Excelente

Jenna

Se hospedó 1 noche en septiembre de 2023
Respuesta de Bob, el 15 oct. 2023
Thank you for your reservation and taking the time to fill out the review. We hope to see you again.

10/10 Excelente

Rachel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
D
Se hospedó 2 noches en septiembre de 2023
Respuesta de Bob, el 24 sept. 2023
Thank you for staying with us and taking the time to respond to the review.

10/10 Excelente

uschi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
👍
Se hospedó 2 noches en septiembre de 2023
Respuesta de Bob, el 24 sept. 2023
Thank you for staying with us and taking the time to fill out the review.

10/10 Excelente

adannaya, Columbus

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a very easy check in and check out. just what i needed after i attended a concert *i was out of town and didn't not want to drive home that night!*
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bob, el 20 sept. 2023
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

8/10 Bueno

Nicole

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The mini fridge was mini nd falling apart, breakfast is over priced, but overall good, clean, quiet place.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bob, el 20 sept. 2023
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

10/10 Excelente

Brandi

Se hospedó 1 noche en septiembre de 2023
Respuesta de Bob, el 20 sept. 2023
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.