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Opiniones de Extended Stay America Suites Detroit Madison Heights

2.5 out of 5
Extended Stay America Suites Detroit Madison Heights
32690 Stephenson Hwy, Madison Heights, MI

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 136 de 541 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 130 de 541 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 120 de 541 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 78 de 541 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 77 de 541 opiniones" "

7.0/10

Limpieza

7.2/10

Servicio y personal

6.8/10

Servicios

6.6/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en octubre de 2022

6/10 Aceptable

Ebony

Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Lakisha

Viaje de negocios, Viaje familiar
No le gustó: Limpieza y servicio y personal
Staff was very rude messed up my payment for a week told me they could not accommodate me and my stay that I have to wait a week for my payment because they messed the stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 14 feb. 2024
Dear Lakisha, We sincerely apologize for the inconvenience and frustration you experienced with us. This is not reflective of our usual standard of service, and we're sorry for any difficulties with your payment and the impact on your plans. We take your feedback seriously and will address this with our team to prevent similar incidents in the future. Thank you for your patience and understanding, and we hope you consider this an isolated instance and allow us a future opportunity to regain your trust.Sincerely,Hotel Management

10/10 Excelente

Angelina

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Paid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Rori

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Rachael

Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
I didn't like the fact I had a room next to someone with a dog. It smelled bad and I woke up really sore
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 29 nov. 2023
Dear Rachael, We're sorry to hear about your experience, and we understand the importance of providing a comfortable and pleasant stay. Please accept our apologies for any inconvenience caused by the smell and any disturbance from neighboring guests. Your feedback is valuable, and we'll use it to address the issues you mentioned. If there's anything specific you would like to share, or if there's a way we can make it right for you, please feel free to provide more details. We appreciate your input and hope to have the opportunity to improve your next stay.Sincerely,Hotel Management

2/10 Terrible

Dorothy

Viaje de negocios
No le gustó: Servicio y personal y condiciones de la propiedad
Seedy… found a man sitting on steps in stairwell zoning out on drugs of some sort… Toilet not working… rack falling off wall… these issues mended but not fixed… cards kept demagnetizing… couldn’t open door to room.. Mattress shot…broken cracked windows…kitchenette not supplied… you had to ask for everything… no stopper in sinks…auto door to enter motel not working… doors heavy of course and push back against you as you are trying to navigate large cases… just a lot little stuff that kept mounting and made it a not so pleasant stay… there nine days. Spend a bit more and stay at better place…. You constantly smell pot or something… ugh
Se hospedó 9 noches en octubre de 2023
Respuesta de Hotel Management, el 9 nov. 2023
Dear Dorothy, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the same and ensure this does not happen again. Our front desk team works 24 x 7 to help our guests and will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please return; we will provide you with a beautiful experience.Sincerely,Hotel Management

10/10 Excelente

Rodney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Neil

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Terry

Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Barbie

Se hospedó 8 noches en septiembre de 2023

6/10 Aceptable

Kelley

Viaje familiar
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Junifer

Viaje en pareja
Le gustó: Limpieza y servicios
Everything was ok
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Bob

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Keval

Le gustó: Limpieza y condiciones de la propiedad
It’s very clean
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Management , el 31 ago. 2023
Dear Keval, Thank you for staying with us and sharing your experience with fellow travelers. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

8/10 Bueno

Lindsay

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel.
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Wo Wen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023

2/10 Terrible

Luther

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room fan a bit noisy
Se hospedó 2 noches en julio de 2023
Respuesta de Hotel Management, el 1 ago. 2023
Dear Daniel, Thank you for being a valued guest and posting your comments. We are glad your overall experience was great, except for the noise of the fan in your room. Honest reviews such as yours help us continuously focus on improving our services for our guests. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve.Sincerely,Hotel Management

2/10 Terrible

Cliente verificado

No le gustó: Limpieza y servicio y personal
Never even got to check in
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Management, el 29 jul. 2023
Dear Thank you for choosing our hotel on your recent visit to the area. Although we did not know the issues, we were disappointed to read that we did not meet your expectations. We value every guest and want them to have the best experience. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

10/10 Excelente

Esmeralda

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en junio de 2023

6/10 Aceptable

bruce

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My stay was ok except for a disturbance that occurred early June 8 that caused me to only get 3 hours of sleep I understand that was not the fault of the hotel but it caused my productivity to be bad the next day
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Management, el 11 jun. 2023
Dear bruce, Thank you for sharing your experience with us. We are sorry that the disturbance during your recent stay impacted your sleep and productivity the following day. Although we cannot control external factors, we empathize with the inconvenience caused. We strive to provide a peaceful and comfortable environment for all our guests, and we apologize for any disruption during your stay. Our team is dedicated to addressing any issues promptly, ensuring that all guests have a restful experience. Your feedback is valuable to us, and we look forward to welcoming you back for a more peaceful and productive stay in the future.Sincerely, Hotel Management

6/10 Aceptable

Joseph

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Breakfast was a disappointment
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Management, el 9 jun. 2023
Dear Joseph, We are grateful for having you as our guest. We apologize for not meeting your expectations with our grab-and-go breakfast options. Your feedback will be shared with our Brand leaders to consider our guests' preferences and improve our future breakfast choices. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management

8/10 Bueno

Beverly

Le gustó: Servicio y personal y comodidad de las habitaciones
It was okay; though I'll likely not stay again
The staff in the lobby were great. The bathroom tub faucet had a constant drip = waste of water. The dresser drawers were non-functioning and in dire need of replacing. There were absolutely no dishes, cups, silverware, paper plates, etc though a kitchen for cooking and storing food was there. Not sure why a kitchen is provided.
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Daron, Warren

Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Guoxiang

Viaje familiar
No le gustó: Servicio y personal
Bed
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Management, el 2 jun. 2023
Dear Guoxiang, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay we enjoy providing. Sincerely,Hotel Management

6/10 Aceptable

Jessica

Viaje en pareja
My hotel room wasn’t in the best condition. (Light didn’t work, chair dirty.) But it was okay. I could sleep well. Nice kitchen area.
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Management, el 25 may. 2023
Dear Jessica, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon.Sincerely,Hotel Management

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Condiciones de la propiedad
It was easy to check in.
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Management, el 21 may. 2023
Dear Richard, Thank you for choosing Extended Stay America! Providing a homelike stay with outstanding service and accommodations is our top priority. Therefore, we are delighted you enjoyed your time with us. It was a pleasure to read you had a seamless check-in experience. We will certainly share your comments with our entire team to recognize them for a job well done. We hope you will revisit us whenever your travel brings you back our way.Sincerely,Hotel Management

10/10 Excelente

Pernell

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was nice and clean. The staff was great.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Sharmella

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always love the extended stay
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Management, el 19 may. 2023
Dear Sharmella, We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review. We especially appreciate your generous compliments. We enjoyed having you as our guest and hope to welcome you back soon.Sincerely,Hotel Management

10/10 Excelente

Terry

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Quameshia

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Just real noisy
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Management, el 8 may. 2023
Dear Quameshia, Thank you for choosing us and sharing your evaluation. We always intend to satisfy our guests and consistently strive to deliver exceptional service. Therefore we are sorry to know your stay was impacted by noise disturbance. We wish this had been addressed with the front desk staff so we could have prevented this issue while you were here. We hope you will give us another chance to make it up to you on a future visit. Sincerely,Hotel Management

10/10 Excelente

Eni

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Professional & clean
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Management, el 21 abr. 2023
Dear Steven, We appreciate you choosing us for your time in Detroit. We are so happy you thoroughly enjoyed your stay. Thank you for highlighting our seamless customer service and clean accommodations. We will share your comments with our team to recognize them for a job well done. We hope you will revisit Extended Stay America whenever you return to our area.Sincerely,Hotel Management

10/10 Excelente

Terry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Storm

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Juan Carlos

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
For the price, you get what you pay for.
Se hospedó 5 noches en marzo de 2023

6/10 Aceptable

David

Nothing and the check out staff was incompetent!
Se hospedó 2 noches en marzo de 2023
Respuesta de Hotel Management, el 8 mar. 2023
Dear David, Thank you for evaluating your visit to our hotel. Our main objective is to exceed our guest's expectations with every aspect of our hotel. Therefore, we are genuinely sorry for failing you, and we appreciate you informing us of this incident so we can address this appropriately. Please know that we will review your feedback with our team to ensure we are more diligent in serving our guests moving forward. We hope you will consider revisiting us when you return to the area so we can extend the impeccable experience you deserve.Sincerely,Hotel Management

10/10 Excelente

Tara

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I liked the bed and kitchen area. Rooms can always be more clean but not bad
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Management, el 8 mar. 2023
Dear Tara, Thank you for sharing your excellent feedback with us. Our goal is to provide each guest with seamless service and exceptional accommodation. Therefore, we are delighted to know our hotel exceeded your expectations. We genuinely appreciate you highlighting the areas you enjoyed and how we can improve. Please know that we will continue working hard to deliver the perfect experience our guests should always expect from us. We hope you will revisit Extended Stay America whenever your travels bring you our way.Sincerely,Hotel Management

8/10 Bueno

Willie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s okay
Se hospedó 2 noches en febrero de 2023

6/10 Aceptable

Anthony

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Broken bed
I had 2 queen beds and one of the bed frames was broken. I went and asked for a new room and they did nothing. So I wasn’t able to use my room fully.
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Management, el 21 feb. 2023
Dear Anthony, We are sorry to read your comments regarding our oversight in responding to your experience were unacceptable. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management

2/10 Terrible

Franciso

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
The hotel does not have dishes upon request like advertised my 1st term smelled like cigarettes had to move to another room then had to be moved again because the toilet wasn't working had to wait A-day for dishes
Se hospedó 2 noches en febrero de 2023
Respuesta de Hotel Management, el 21 feb. 2023
Dear Franciso, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Sincerely,Hotel Management

6/10 Aceptable

meanna

Se hospedó 3 noches en febrero de 2023

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en febrero de 2023

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Property and staff were great.
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Management, el 9 feb. 2023
Dear Richard, Thank you for reviewing your recent stay at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Our staff will be delighted to hear that their efforts are appreciated. Thank you again for your kind review. We hope to host you again in the future.Sincerely,Hotel Management

10/10 Excelente

stephanie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Ibrahim

Se hospedó 2 noches en enero de 2023