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Opiniones de Holiday Inn A55 Chester West, an IHG Hotel

3 out of 5
Holiday Inn A55 Chester West, an IHG Hotel
Westbound A55, Northop Hall, Deeside, Wales

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 221 de 562 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 235 de 562 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 74 de 562 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 19 de 562 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 562 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.2/10

Servicios

8.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose Enrique

Se hospedó 1 noche en junio de 2023
Respuesta de Sophie, el 26 jun. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon,

8/10 Bueno

PILAR

Recomendable
Es un hotel correcto, teniendo en cuenta los precios en Chester. Está a casi media hora en coche de la estación de tren. El desayuno perfecto y abundante. Al lado del hotel hay una gasolinera y varios lugares de comida. Las habitaciones son muy amplias. Al estar fuera de la ciudad ofrece parking gratuito
Se hospedó 1 noche en septiembre de 2018

10/10 Excelente

Simon

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dated but immaculately clean
Basic and dated room but immaculately clean. Good food in the evening and at breakfast, only issue was the coffee machine kept breaking down. Great stay all the staff were top of their game : )
Se hospedó 1 noche en diciembre de 2023
Respuesta de Charlotte - Reception Team, el 1 ene. 2024
We are glad you had a good stay with us and enjoyed the meal and breakfast. We are aware some of our rooms need updating and this is in the early stages of planning, we appreciate you were happy with the cleanliness of the rooms. We look forward to welcoming you back.

10/10 Excelente

Hayley

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed for one night to visit Chester zoo. Found the hotel clean and comfortable, staff welcoming. Breakfast very good with lots of choice. Would happily stay here again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Veronika - reception team, el 29 nov. 2023
Thank you for your lovely feedback and we are looking forward to seeing you again.

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stayed one night, best nights sleep in a while
I've seen others say the staff were great, but they actually are. Special thanks to Susie in particular. Great hotel, location is ok, safe, clean, friendly. would happily stay again
Se hospedó 1 noche en noviembre de 2023
Respuesta de Veronika - reception team, el 29 nov. 2023
Thank you for your lovely feedback and we are looking forward to seeing you again.

6/10 Aceptable

David

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Veronika - reception team, el 29 nov. 2023
Thank you for your feedback and we are looking forward to seeing you again.

10/10 Excelente

Colette

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very easy check in. Room was lovely & clean, and food options were very good.
Se hospedó 2 noches en octubre de 2023
Respuesta de Veronika - reception team, el 29 nov. 2023
Thank you for your lovely feedback and we are looking forward to seeing you again.

10/10 Excelente

MARION

Great hotel. Lovely staff, breakfast very good. Location was ideal for our needs. Thanks to the ladies in reception helping pin a flower onto my 👗 🙂
Se hospedó 2 noches en octubre de 2023
Respuesta de Tash C - Front Office Manager , el 10 oct. 2023
Thank you for your excellent review, we are please you enjoyed your time here when visiting for a wedding.

2/10 Terrible

Nick

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Noisy room peeling paint breakfast food uncooked never to return
Se hospedó 1 noche en septiembre de 2023
Respuesta de Natasha C - Front Office Manager , el 8 oct. 2023
Thank you for taking the time to leave a review. We are sorry you felt we did not meet our usual high standards. We appreciate and welcome all feedback, using them to improve our services to the guests.On the back of this review, the management team has completed additional maintenance checks on the room you stayed in. The vast majority of the room has been decorated with wallpaper, however, they have noticed a small crack in the paint above the shower, we are presuming this is the peeling paint you are referring to and I can confirm this will be resolved in the coming days. I agree that our rooms are a little dated, however, we have an extremely high cleanliness score within IHG, and plans to renovate the bathrooms are currently in the early stages. I must, however, refute the blanket comment about the uncooked breakfast food. Our kitchen has the highest food hygiene rating of 5. To get a 5, in-depth records of food temperatures are kept proving that the food is cooked. This is completed every day on numerous occasions, including the morning you had breakfast. We do hope that you return to us in the future.

10/10 Excelente

Matthew

Se hospedó 2 noches en septiembre de 2023
Respuesta de Natasha C - Front Office Manager , el 8 oct. 2023
Thank you for the score of 10/10. We are glad to see that the hard work of the staff is being appreciated.

10/10 Excelente

shane

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place with good services
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sophie, el 25 sept. 2023
Thank you for your kind review, we are glad you enjoyed your stay and we hope to see you again soon

8/10 Bueno

Alan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophie, el 25 sept. 2023
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon

10/10 Excelente

Fiona

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Value for money
It’s been a while since I’ve stayed, normally stay at another location, but the extortionate parking charges made me stay a little further out. Has been updated since my last stay and it was a pleasant surprise.
Se hospedó 2 noches en agosto de 2023
Respuesta de Tash C - Front Office Manager , el 16 sept. 2023
Thank you for staying with us, over the last 2 years we have been working hard to update the hotel. We are glad that it has been noticed and appreciated. We look forward to welcoming you again soon.

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel for an overnight stay
We used this hotel for an overnight stay on the way to our holiday. The reception staff greeted us with a smile and were extremely helpful. Our room was spacious, spotless and comfortable. We enjoyed a lovely meal in the restaurant. Tasty and real good value. Would throughly recommend.
Se hospedó 1 noche en julio de 2023
Respuesta de Tash C - Front Office Manager , el 16 sept. 2023
Thank you for your kind words. I have passed your feedback onto our department heads to share with the teams. We hope you can visit us again soon.

8/10 Bueno

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff and convenient location
Se hospedó 2 noches en agosto de 2023
Respuesta de Sophie, el 25 sept. 2023
Thank you for your kind review, we are glad that you found our location to be convenient and our staff friendly, I will make sure to pass your feedback on to the rest of the team. We hope to see you again soon,

8/10 Bueno

Anne

Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophie, el 25 sept. 2023
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon

10/10 Excelente

Fionnuala

Se hospedó 1 noche en agosto de 2023
Respuesta de Sophie, el 25 sept. 2023
Thank you for your kind review, we are glad you enjoyed your stay and we hope to see you again soon,

8/10 Bueno

Scott

Se hospedó 1 noche en agosto de 2023
Respuesta de Sophie, el 25 sept. 2023
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon.

10/10 Excelente

Carrie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved everything about the stay
Se hospedó 2 noches en agosto de 2023
Respuesta de Sophie, el 29 ago. 2023
Thank you for your kind review, we are glad you enjoyed your stay and we hope to see you again soon

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Sophie, el 29 ago. 2023
Thank you for taking the time to leave a review, we appreciate your feedback. We are glad you enjoyed your stay and hope to see you again soon to make your experience a 10/10

10/10 Excelente

Graham

Se hospedó 1 noche en agosto de 2023
Respuesta de Sophie, el 29 ago. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon

10/10 Excelente

Derek

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en agosto de 2023
Respuesta de Sophie, el 29 ago. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and we hope to see you again soon

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean rooms had a very comfortable stay
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophie, el 29 ago. 2023
Thank you for your kind review, we are glad you enjoyed your stay and hope to see you again soon!

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hidden secret
This is a lovely hotel with friendly staff and an awesome breakfast. The dinner menu has something for everyone. Thank you
Se hospedó 2 noches en julio de 2023
Respuesta de Sophie, el 29 ago. 2023
Thank you for your great review, we are glad you enjoyed your stay with us and I will make sure to pass your feedback on to all the team, we hope to see you again soon!

10/10 Excelente

David

Se hospedó 2 noches en julio de 2023
Respuesta de Sophie, el 31 jul. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon

8/10 Bueno

Paul

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good hotel in good Location for travel
Se hospedó 2 noches en julio de 2023
Respuesta de Sophie, el 31 jul. 2023
Thank you very much for your review, we are glad that you enjoyed your stay and that you found our hotel to be in a good location for you, we hope to see you again soon

10/10 Excelente

Tom

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff were incredibly helpful and friendly.
Se hospedó 3 noches en julio de 2023
Respuesta de Sophie, el 22 jul. 2023
Thank you very much for taking the time to leave a review, we are glad you enjoyed your stay and found our staff to be friendly and helpful. This feedback will be passed on to the team, we hope to see you again soon,

6/10 Aceptable

Lesley

Viaje en pareja
Convenient for our needs. Typical Holiday Inn. Restaurant menu limited and pricey considering Macdonalds and OK Diner on site
Se hospedó 1 noche en julio de 2023
Respuesta de Tash , el 22 jul. 2023
Thank you for the review, We are glad all your needs were met in relation to the rooms. We appreciate that our prices are higher than the fast food outlets on the services, however, our restaurant prices are very competitive with other local freshly cooked food establishments.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely clean hotel, modern contemporary design. Staff friendly and helpful.
Se hospedó 2 noches en julio de 2023
Respuesta de Sophie, el 22 jul. 2023
Thank you for your lovely review, we are glad you enjoyed your stay and your feedback will be passed on to all the staff. We hope to see you again soon,

8/10 Bueno

Terence

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en julio de 2023
Respuesta de tom, el 18 jul. 2023
thank you your review, we are glad you enjoyed your say

8/10 Bueno

Anne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel was clean. Staff very welcoming. Location was convenient.
Se hospedó 1 noche en julio de 2023
Respuesta de Sophie, el 10 jul. 2023
Thank you so much for taking the time to leave a review, we are glad you enjoyed your stay and will pass your feedback on to all our staff. We hope to see you again soon

10/10 Excelente

Richard

Le gustó: Servicio y personal y condiciones de la propiedad
5 stars
Se hospedó 1 noche en junio de 2023
Respuesta de Sophie, el 26 jun. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon

8/10 Bueno

Adrian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Sophie, el 26 jun. 2023
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon

8/10 Bueno

Samantha

Se hospedó 2 noches en junio de 2023
Respuesta de Sophie, el 4 jul. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon,

4/10 Malo

R

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Tash , el 8 jun. 2023
Thank you for taking the time to leave a score for us. I'm sorry it was not higher, we do take all feedback extremely seriously. As no particular issue was mentioned, please do not hesitate to contact the hotel to discuss the stay so we can make sure any future visit is 10 out of 10

6/10 Aceptable

Nick

Se hospedó 2 noches en mayo de 2023
Respuesta de Sophie, el 26 jun. 2023
Thank you for taking the time to leave a review. We are sorry that hear that your stay was not up to our usual standard. If you would like to get in touch to tell us more about how we can improve your experience, please don't hesitate to contact us directly at bookings@holidayinnchesterwest.co.uk

10/10 Excelente

Stephanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice little place
Great stay. We haven’t been for around 6 years so we’re pleasantly surprised it was still as it was back then. Comfortable and clean, with a nice restaurant and friendly staff
Se hospedó 1 noche en mayo de 2023
Respuesta de Sophie, el 1 jun. 2023
Thank you for your lovely review, we are glad you enjoyed your stay and hope to welcome you again soon,

8/10 Bueno

James

Se hospedó 3 noches en mayo de 2023
Respuesta de Sophie, el 26 jun. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon

10/10 Excelente

Lloyd

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just delighted with this hotel. Will stay here next trip as well.
Se hospedó 2 noches en mayo de 2023
Respuesta de Sophie, el 22 may. 2023
Thank you very much for your kind review, we look forward to seeing you again

10/10 Excelente

Nicholas

Se hospedó 1 noche en mayo de 2023
Respuesta de Sophie, el 22 may. 2023
Thank you for your kind review, we hope to see you again soon

10/10 Excelente

Mark

Se hospedó 5 noches en mayo de 2023
Respuesta de Sophie, el 22 may. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon

8/10 Bueno

david

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en abril de 2023
Respuesta de tom, el 13 abr. 2023
thank you for your review we are glad you enjoyed your stay

10/10 Excelente

Karen

Se hospedó 1 noche en marzo de 2023
Respuesta de tom, el 13 abr. 2023
thank you for your review we are glad you enjoyed your stay

10/10 Excelente

Michael

Se hospedó 1 noche en marzo de 2023
Respuesta de tom, el 13 abr. 2023
thank you for your review we are glad you enjoyed your stay

10/10 Excelente

Emma

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good visit recommended
Was good. Nice and easy. Breakfast good value gor money
Se hospedó 2 noches en marzo de 2023
Respuesta de Tash , el 19 mar. 2023
Thank you for the lovely review. We hope you can visit again soon

6/10 Aceptable

Janet

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2023
Respuesta de Tom, el 13 abr. 2023
thank you for your review we are glad you enjoyed your stay

10/10 Excelente

David

Se hospedó 2 noches en febrero de 2023
Respuesta de Tash , el 27 feb. 2023
Thank you for your excellent feedback. I will pass it on to the rest of the team. We hope to see you again soon

10/10 Excelente

Malcolm

Se hospedó 1 noche en febrero de 2023
Respuesta de tash, el 18 feb. 2023
Thank you for the excellent score, we hope to welcome you again soon

10/10 Excelente

S

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de tom, el 12 feb. 2023
HiThank you for your review, we are happy you enjoyed your stay and hope to see you again soon.

10/10 Excelente

Michael

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The two receptionists on arrival were a pleasure and an assest to the hotel.
Se hospedó 1 noche en enero de 2023
Respuesta de Tash , el 27 feb. 2023
I will make sure the receptionists are made aware you enjoyed your welcome