Casino

Opiniones de Horseshoe Black Hawk

3 out of 5
Horseshoe Black Hawk
401 Main St, Black Hawk, CO

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 453 de 1017 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 274 de 1017 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 130 de 1017 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 78 de 1017 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 82 de 1017 opiniones" "

8.6/10

Limpieza

8.0/10

Servicio y personal

7.4/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alejandro

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estaba muy limpio y bonito
Se hospedó 1 noche en marzo de 2024
Respuesta de Tara Aragon, el 13 mar. 2024
Agradecemos tus comentarios positivos, Alejandro. Gracias por notar nuestra limpieza y belleza. Si tiene alguna inquietud en el futuro, ¡no dude en comunicarse con nosotros!

6/10 Aceptable

Deiver

Se hospedó 1 noche en febrero de 2024
Respuesta de Neil, el 2 mar. 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck.

10/10 Excelente

KIARA

Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

ANGELY ORTIZ

Se hospedó 2 noches en enero de 2024
Respuesta de Tara Aragon, el 12 ene. 2024
Thank you for your review, ANGELY. We appreciate your feedback and will take it into consideration to improve our services.

10/10 Excelente

KIARA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
En general todobestuvo excelente, me encanto que el personal hizo todo lo posible por ayudarme aunque yo no hablaba ingles. Ellos se hicieron entender conmigo. Excelente servicio
Se hospedó 2 noches en octubre de 2023
Respuesta de Neil, el 26 oct. 2023
Wow, THANK YOU for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.

10/10 Excelente

Nelly

Se hospedó 1 noche en agosto de 2023
Respuesta de Neil, el 1 sept. 2023
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Thank you and we hope to see you again soon.

10/10 Excelente

felicitas

Se hospedó 1 noche en julio de 2023
Respuesta de Neil, el 5 ago. 2023
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

2/10 Terrible

Angelis

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hize la reservacion online una cama king 2 personas era una sola noche debido a la tormenta so era una emergencia y al llegar no tenian disponible, tuve q coger una habitacion doble lo cual ya habia pagado online 123 dolares mas 236 en el hotel osea una sola noche me salio casi en 400 dems esta decir q hize check in a las 11 y 40 cadi de la noche pq como dije fue una emergencia por la tormenta de nieve que me tuve q quedar
Se hospedó 1 noche en febrero de 2023
Respuesta de Neil, el 17 feb. 2023
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

10/10 Excelente

Maria

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Súper limpio
Se hospedó 1 noche en enero de 2023
Respuesta de Horseshoe Black Hawk, el 8 feb. 2023
Thank you, Maria! Please visit us again very soon!

10/10 Excelente

Alejandro

Respuesta de Neil, el 19 mar. 2023
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

8/10 Bueno

Adrián Gerardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2022
Respuesta de Neil, el 7 ene. 2023
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

10/10 Excelente

Ma.Araceli

Se hospedó 1 noche en enero de 2023
Respuesta de Neil, el 19 mar. 2023
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

10/10 Excelente

Ninfa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2022
Respuesta de Neil, el 19 mar. 2023
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

2/10 Terrible

Angelica

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Pedí 3 días distintos que limpiaran la habitación y no lo hicieron, ni siquiera cambiaron toallas o tendieron camas, me dijeron que no cobrarían los cargos del resort y me cobraron el precio completo.
Se hospedó 3 noches en junio de 2022
Respuesta de Neil, el 26 jun. 2022
Gracias por tomarse el tiempo de enviarnos su reseña y dejarnos saber cómo podemos mejorar su próxima experiencia de juego con nosotros en Isle/Lady Luck. Lamentamos que su viaje reciente no haya sido ideal, tenga en cuenta que trabajamos constantemente para mejorar nuestra propiedad y su servicio al cliente para brindarle un mejor servicio. Nuevamente, gracias por la revisión y esperamos que elija visitar Isle and Lady Luck.

6/10 Aceptable

Rocio Morales

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
No me gusto la limpieza
Se hospedó 1 noche en febrero de 2022
Respuesta de Neil, el 2 mar. 2022
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.

6/10 Aceptable

Tammy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was nice, but I specifically asked if there was a tub in the bathroom. I was told yes, but there was only a shower. The price was good though.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Anna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy check in. Hotel was beautiful
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Masanori

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No problems at check-in. Quick and easy. Rooms were nice and clean. Front desk staff and room service staff were very nice and helpful. Enjoyed our short stay. No complaints.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tara Aragon, el 27 mar. 2024
We are thrilled to hear that you enjoyed your stay with us at Horseshoe Black Hawk. Thank you for taking the time to share your positive experience. We hope to welcome you back again soon.

6/10 Aceptable

James

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Jonica

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Bruce

Le gustó: Limpieza
We had a blood stain in our sheets and the shower did not close all the way… everything else was good though.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Russell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Tara Aragon, el 27 mar. 2024
We appreciate your positive feedback, Russell. Thank you for choosing Horseshoe Black Hawk.

6/10 Aceptable

Bailey

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Property was a little dirty and outdated, we went to bed and woke up sleeping on the bare mattress because no fitted sheet was put on, only a top sheet laid over the mattress… wish we would’ve noticed this beforehand.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Shelby, Windsor

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Kenneth

Le gustó: Limpieza, servicio y personal, servicios
The heat in the rooms was to warm it sleeping very difficult
Se hospedó 1 noche en marzo de 2024
Respuesta de Tara Aragon, el 13 mar. 2024
We apologize for the inconvenience you experienced with the room temperature during your stay. We're happy to see you enjoyed your overall visit and we will address this issue with our Facilities team.

10/10 Excelente

Carly

Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Samantha

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Wayne

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Tara Aragon, el 13 mar. 2024
We appreciate you taking the time to provide your feedback, Wayne. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

8/10 Bueno

Judah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Freindly
Se hospedó 1 noche en febrero de 2024
Respuesta de Neil, el 2 mar. 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

6/10 Aceptable

Allison

Viaje en pareja, Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
the casino was great. our room was okay, very dry and loud because we were near the elevator. The elevators took forever. They only had one working. They were very understaffed, which I understand but it did make dining and convenient. do not go to the Starbucks downstairs. The girls working were very nice but the manager was horrible. they were low on every type of food and coffee product and it was only 9 AM on a Sunday. parking was free and plentiful which was nice.
Se hospedó 2 noches en febrero de 2024
Respuesta de Tara Aragon, el 23 feb. 2024
We apologize for the inconvenience you experienced during your stay. We will address the issues with the elevator and staffing to improve our service. Thank you for your feedback.

10/10 Excelente

Daniela

Se hospedó 1 noche en febrero de 2024

4/10 Malo

Jessey

Viaje en grupo, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Elevators broken. Took 40 mins from checkin to get to the room to just drop off a bag and get an elevator back down.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tara Aragon, el 21 feb. 2024
We apologize for the inconvenience you experienced with the elevators during your stay. We are working to address this issue and improve our service.

8/10 Bueno

Amber

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Short staffing caused some delays but overall we enjoyed our stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tara Aragon, el 21 feb. 2024
We apologize for any inconvenience caused by the short staffing during your stay. Thank you for your understanding and we hope to provide a smoother experience for you in the future.

4/10 Malo

Desiree

Viaje en pareja
No le gustó: Servicios
The room was nice, but the air conditioner didn’t work. We didn’t get much sleep because of how hot it was and the bed wasn’t that comfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Neil, el 2 mar. 2024
Thank you for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Unfortunately there are time when our AC system is shut down during the winter due to the very low outside temperatures that we experience in the mountains. Good luck and we look forward to seeing you again soon.

2/10 Terrible

Katelyn

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked this hotel under my name as I was shooting an elopement there in town, but myself and my client knew there was a possibility of an associate coming instead. That is what ended up happening to do medical reasons. My associate showed to the hotel at 9pm and was not let into the room that was fully paid because it was under my name. I called and talked with the woman working the front desk who was rude, crass, and spoke down to both my associate and I. She told us there was no way to remedy the situation as that was there policy, even though I was on the phone giving permission an was able to send over my I.D. She was instead sent down the road to a second hotel where she paid double the price of the original room. I now cannot get ahold of anyone through expedia on the matter. Overall this has been a horrible experience.
Se hospedó 2 noches en febrero de 2024
Respuesta de Neil, el 2 mar. 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

4/10 Malo

Kennedy

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Angie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Tara Aragon, el 1 feb. 2024
Thank you for your positive review, Angie! We appreciate your feedback and are glad to hear that you had a great experience at Horseshoe Black Hawk.

4/10 Malo

Rhianna

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The toilet didn’t flush, the lights flickered and the bed was miserable
Se hospedó 1 noche en enero de 2024
Respuesta de Neil, el 2 mar. 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

8/10 Bueno

Cynthia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 2 noches en enero de 2024
Respuesta de Tara Aragon, el 17 ene. 2024
Thank you for your review, Cynthia. We appreciate your feedback and are glad to hear that you had a positive experience at Horseshoe Black Hawk.

4/10 Malo

Jenish

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Room is rusty, no good furniture, looks like old room with wood smell
Se hospedó 1 noche en enero de 2024
Respuesta de Neil, el 2 mar. 2024
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

10/10 Excelente

Amber D

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the hotel. Room was very comfortable. I felt safe. If I were to make a suggestion it would be to explain that the guest must use your room key to make the elevator go to the floor you want. I was in the elevator quite sometime before another guest getting on from the parking lot showed me what was wrong. Also Houseshoe seemed to be the only hotel on the strip that didn’t offer valet during the weekdays. As for casino restaurants, they were very short staffed the week before new years. And refused to let us sit at the bar to have a drink while we waited for a table. We spent the rest of our trip eating across the street at the Monarch hotel and casino.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Tara Aragon, el 12 ene. 2024
Thank you for your feedback, Amber. We appreciate your positive comments about our comfortable rooms and the feeling of safety. We apologize for any inconvenience you experienced with the elevator and the lack of valet service during weekdays. We will take your suggestions into consideration for future improvements. We also apologize for the short staffing at our casino restaurants and the inconvenience it caused. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.

6/10 Aceptable

Kenneth

Le gustó: Limpieza y condiciones de la propiedad
Is a very nice property, rooms are very nice and clean but didn't have any hand soap, shampoo , conditioner or lotion like they had in the past. Some of the personalat the cashier desk were rude as were some of the table game workers.Other than that had a great time.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Neil, el 2 mar. 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck.

10/10 Excelente

Whitney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Tara Aragon, el 10 ene. 2024
We’re thrilled you enjoyed your time with us, Whitney. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Horseshoe Black Hawk in the future.

10/10 Excelente

jacinto tejeda

Se hospedó 1 noche en diciembre de 2023
Respuesta de Neil, el 2 mar. 2024
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

2/10 Terrible

Desiree

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Paid $600 for 1 night here at this hotel. At check in it smelled like straight sewer. Then our power went out in our room. The coffee pot kept blowing the breaker. The staff at the restaurants in there is the worse to! Terrible food. Will not be staying here again!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Neil, el 2 mar. 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

6/10 Aceptable

JOSHUA

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Front desk wasn’t overly helpful.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Neil, el 2 mar. 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck.

8/10 Bueno

Terrell

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tara Aragon, el 3 ene. 2024
We appreciate your feedback, Terrell! We hope to see you again very soon!

6/10 Aceptable

Robert, Highlands Ranch

Se hospedó 1 noche en diciembre de 2023
Respuesta de Tara Aragon, el 3 ene. 2024
We appreciate your feedback, Robert!

2/10 Terrible

Jack

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We Love this place!!! I highly recommend the horseshoe Hotel always friendly staff and comfortable beds. Nice job horseshoe.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Neil, el 2 mar. 2024
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.