Hi Claudia,We are sorry you had a less than satisfactory experience, prompting your 6/10 rating, following your stay at the Red Roof Inn High Point - University. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

Dear Claudia,We at the RED ROOF INN HIGH POINT - UNIVERSITY appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring .We hope to see you again soon.Sincerely,Kerry-LeeRediResponse Specialist

Thank you so much for bringing to our attention your concern. Wish we have more details that will allow us to fix the issues.

Dear Guest, We greatly appreciate feedbacks from our guest. I will share your comments with my team member. We are looking forward to seeing you on your next trip. Sincerely,

Dear Linda, Thank you for taking the time to tell us about your experience at the RED ROOF INN HIGH POINT - UNIVERSITY. We are disappointed to learn that your stay fell short of your expectations due to the upkeep of our hotel not being up to your standards, the broken toilet seat you mentioned, the affordability, and the other highlighted concerns. As it relates to your charges, please feel free to reach out to your original booking source. Nevertheless, it's good to hear that the staff was friendly and helpful, and the issue with the toilet seat was resolved.In the future, should you stay with us again, please contact our front desk in real time to ensure you're satisfied. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that Red Roof value you as our guest and appreciate your business. Thank you for sharing your experience and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours, Sharma Red Roof Management RediResponse Specialist

Hello Johanie,Nous sommes désolés d'apprendre votre récente expérience au RED ROOF INN HIGH POINT - UNIVERSITY. Les problèmes que vous nous avez signalés concernant la propreté du lit, les fuites des toilettes et l’autre souci souligné sont vraiment regrettables. Ce n'est pas une expérience que nos clients vivent avec nous, car nous exigeons que notre personnel d'entretien respecte les normes les plus élevées. En ce qui concerne un remboursement, n'hésitez pas à contacter votre source de réservation d'origine. Nous avons transmis vos commentaires au niveau supérieur de la direction afin que vos réclamations soient examinées.À l'avenir, si vous séjournez à nouveau chez nous, veuillez contacter immédiatement notre réception pour vous assurer que vous vous sentez à l'aise. Sachez que Red Roof vous apprécie en tant qu'invité et apprécie votre travail. Merci d'avoir partagé vos préoccupations et nous espérons que vous nous donnerez l'occasion de vous offrir une meilleure expérience la prochaine fois que vous serez dans la région.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Hello Alexandria, Thank you for your participation in our guest survey and sharing your feedback after your stay with us at the RED ROOF INN HIGH POINT - UNIVERSITY. The unfavorable experience you described regarding the uncleanliness and the encountered insects was truly regrettable to read. Please know the team at Red Roof work alongside professionals trained to treat the property for pests in accordance with industry standards. I will be sharing this with management in an effort to have the issues resolved. Please know your voice is of tremendous importance to us as we aim towards the betterment of our guests experiences in the future. Thank you again for voicing your concerns. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Hello Jamey, It was truly regrettable to read your experience at the RED ROOF INN HIGH POINT - UNIVERSITY. was less than ideal due to the displeasing hinderances mentioned. I will certainly bring this to the property’s attention in an effort to have these concerns addressed. Please know your voice is of tremendous importance to us at Red Roof as we aim towards the betterment of our guests experiences. We appreciate your business and truly value your feedback. Thank you again for voicing your concerns. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Àllmite,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HIGH POINT - UNIVERSITY. It's good to hear that our property was convenient for your travel needs. However, you indicated that you encountered insects while with us. Please accept our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Yadila, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HIGH POINT - UNIVERSITY and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn High Point - University and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Dear Andrea, Thank you for leaving your feedback after your experience at RED ROOF INN HIGH POINT - UNIVERSITY. Regarding the paint peeling of the walls, the floorboards kept down by tape and insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello David,Thank you for taking the time to tell us about your stay at the Red Roof Inn High Point - University. I'm disappointed to see that your stay was less than ideal. You indicated that your stay was hindered due to the toilets not working, the stained sheets, the broken glass on the windows and the other concerns you described. Our sincerest apologies. I will be sharing your feedback with the property's management team in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely, Abigail RediResponse Specialist

Hello Tara,Thank you for taking the time to tell us about your stay at the Red Roof Inn High Point - University. I'm disheartened to see that your stay was less than ideal. You indicated that you were unsatisfied with the uncleanliness of the location, the unpleasant odor of smoke, you felt unsafe and the other concerns you described. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely, Abigail RediResponse Specialist

Hello Heidi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HIGH POINT - UNIVERSITY and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our team at Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LintonRed Roof Management RediResponse Specialist

Dear Sadie,Thank you for taking the time to share your feedback regarding your experience with us at the RED ROOF INN HIGH POINT - UNIVERSITY. We sincerely appreciate your comments and we apologize for your less than ideal experience. You indicated that the paint was peeling and the bed was stiff. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thanks for your feedback.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Hello Colleen,We at the RED ROOF INN HIGH POINT - UNIVERSITY are very sorry to learn that you were not able to fully enjoy your stay due to the uncleanliness, the unpleasant smell and the uncomfortable pillows. Please know your feedback is taken very seriously, and rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. We at Red Roof thank you for sharing your concerns.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Traci, Thank you for leaving your feedback after your experience at RED ROOF INN HIGH POINT - UNIVERSITY. Regarding the insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Steven,Thank you for taking the time to tell us about your experience at the RED ROOF INN HIGH POINT - UNIVERSIT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issue with amenities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

Hello Shakita, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HIGH POINT - UNIVERSITY and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Thank you for rating your recent stay at Red Roof Inn High Point - University, Anthony. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.It is Red Roof's hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for taking the time to tell us about your visit to the Red Roof Inn High Point - University, Christopher. I am disappointed that your experience did not meet your expectations as you indicated the room smelt like a chain smoker, the building was filthy and you didn't get a refund. Please accept our sincerest apologies for the impact this had on your visit and the impression it left with you of our Red Roof brand. Essentially we aim to deliver on a comfortable stay for all our guests, so your comments will be taken into consideration in an effort to have your concerns addressed and to make changes to improve the quality of our guest services.It is Red Roof's hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Victoryia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HIGH POINT - UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

I appreciate the time that you took to share your sentiments with us, Mechell. Our team at the Red Roof Inn High Point - University appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

Hello Edna, Thank you for you for your honest feedback. We are saddened to know the issue you described regarding you finding your room to be unclean upon arrival and having an unsatisfactory experience with our staff, however, it’s good to see that this was quickly remedied by our staff who provided you with a better room. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

Hello Jewell,I appreciate you sharing your feedback following your stay at the Red Roof Inn High Point - University. I was saddened to read that your stay fell short of your expectations due to the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Kim, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HIGH POINT - UNIVERSITY and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Brandi,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn High Point - University appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

Dear Selina,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn High Point - University. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Mario,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn High Point - University. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Melanie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HIGH POINT UNIVERSITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hi Sam,Thank you for sharing with us. Our team at the Red Roof Inn High Point - University was saddened to see your 2/5 score. You stated that the dirty exterior and rooms, along with the pool situation described hindered your experience. Please accept our apologies for failing to provide you with a great experience.Guest feedback helps us to grow, so we would like to thank you for sharing with us. We look forward to improving your experience on your next trip.Regards,XaoRediResponse Specialist

Hello Angeline,I sincerely apologize that your stay didn’t meet your expectations at the Red Roof Inn High Point - University. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Tianna Red Roof ManagementRediResponse Specialist

Dear Patricia,We are sorry to hear your recent experience at the Red Roof Inn High Point - University did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist

Dear Val, Thank you for taking the time to tell us about your stay at the Red Roof Inn High Point - University. I am disappointed that your experience did not meet your expectations which prompt your 2/5 score. Please accept our sincerest apologies for the microwave not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRediResponse Specialist

Hello Alex, Thank you for sharing your experience at the Red Roof Inn High Point - University. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the odor of the room. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Please know that we value you as our guest and appreciate your business.We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Tianna RediResponse Specialist

Dear Martha, We are sorry to hear your recent experience at the Red Roof Inn High Point - University did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,NishayeRed Roof Management RediResponse Specialist