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Opiniones de Fraser Suites Hanoi

Fraser Suites Hanoi
51 Xuan Dieu Street Quang An Tay Ho Dist, Hanoi

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 89 de 151 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 51 de 151 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 151 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 151 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 151 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

9.2/10

Servicios

9.0/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Paul

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location for West Lake and nice apartment hotel. Nice views over the lake and very modernly refurbished.
Se hospedó 6 noches en marzo de 2024

8/10 Bueno

Junko

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
パーティーでもしてるのかと思うほとの騒音。音楽と騒が声。フロントにクレームを言うとジムのエクササイズの音楽と声が漏れていると。それ以外は、市街との距離はあるけれども、良いホテル。
Se hospedó 2 noches en marzo de 2024
Respuesta de Thanh Nguyen, el 24 mar. 2024
Dear Junko san, Thank you for taking time to share your experience on your recent stay at Fraser Suites Hanoi. We are so delighted to hear that overall, you enjoyed your stay. Regards to the music from the Gym, our apology for the inconvenience and rest assure that we will be working further with their Manager for improvement in control the volume better. We certainly look forward to welcoming you back soonest possible. Yours Sincerely, Thanh Nguyen-Conan Room Division Manager

10/10 Excelente

vanessa

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
The service in this property is exceptional!!! From the front desk staff to the team on the different restaurants! Such a great atmosphere plus is a gorgeous place. Highly recommend!
Se hospedó 1 noche en marzo de 2024
Respuesta de Thanh Nguyen, el 18 mar. 2024
Dear vanessa, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay with us and complimented our exceptional service from Front Desk to restaurant staffs. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

10/10 Excelente

Thanh

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Thanh Nguyen, el 18 mar. 2024
Dear Thanh, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay with us. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

10/10 Excelente

DongHoon

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 5 noches en noviembre de 2023

10/10 Excelente

Tuyen

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Daniel

Le gustó: Limpieza y condiciones de la propiedad
Excellent
Se hospedó 5 noches en octubre de 2023
Respuesta de Thanh Nguyen, el 5 nov. 2023
Dear Daniel, Thank you very much for your review on your recent stay. We are delighted to learn that you enjoyed your stay here with us. Meanwhile, we look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

10/10 Excelente

Hieu

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cong Luan

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Trung

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice, clean and roomy. Property is a bit dated. AC in bedroom was a bit noisy, and bathroom was small and has no hangers for used towels to be reused and toilet seat with only cold water. Other than these, it is a great place. Will definitely come back.
Se hospedó 6 noches en agosto de 2023
Respuesta de Thanh Nguyen, el 7 sept. 2023
Dear Mr Trung, Many thanks for your review of your stay at Fraser Suites Hanoi!We are delighted with your kind comment and compliments for our nice and clean room. With regards to your constructive feedback on the aircon and bath room, we will definitely look into it for improvement if possible. Last but not least, we would like to share with you that there is another type of 1 bed room executive located at our new tower with modern design and facilities. Please consider as an option for your next stay. Meanwhile, we look forwards to welcoming you back in the futureSincerely Yours,Thanh NguyenRoom Division Manager

10/10 Excelente

Te Chuan

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Kia Meng

Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Amiad

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Sean

Le gustó: Limpieza y comodidad de las habitaciones
Hanoi Trip
Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.
Se hospedó 4 noches en julio de 2023
Respuesta de Thanh Nguyen, el 24 jul. 2023
Dear Mr Sean, Many thanks for your effort to review your stay at Fraser Suites Hanoi! We are delighted with your kind comments and compliments for our property! We are glad that you enjoy your stay with great feed back for our facilities and location convenience.We certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

10/10 Excelente

jeffrey

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Thanh Nguyen, el 17 jul. 2023
Dear Anonymous, Thank you very much for your excellent review. We are delighted to know that you enjoy your stay here with Fraser Suites Hanoi. We look forwards to welcoming you back in the near future. Sincerely Yours, Thanh Nguyen Room Division Manager.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Nguyet

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Beautiful hotel, very hotel and 5 stars service
Se hospedó 4 noches en abril de 2023
Respuesta de Thanh Nguyen, el 25 abr. 2023
Dear Ms Nguyet, Thank you very much for taking time to provide us your great review. We are delighted to learn that you enjoyed your stay here with compliment for our beautiful hotel and 5 stars staff service. We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

10/10 Excelente

viet tu, dianella

Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean
Se hospedó 2 noches en abril de 2023
Respuesta de Thanh Nguyen, el 22 abr. 2023
Dear viet tu, Thank you very much for taking time to provide us your great review. We are delighted to learn that you enjoyed your stay here with good compliment for our clean property.We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

10/10 Excelente

TOSHIRO

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
総合的に良いホテルです。 ハノイでおすすめホテルを聞かれると このホテルを進めています。
Se hospedó 3 noches en abril de 2023
Respuesta de Thanh Nguyen, el 14 abr. 2023
Dear Mr Toshiro, Thank you very much for taking time to provide us your great review. We are delighted to learn that you enjoyed your stay here with good compliment for overall stay and your support to recommend us as for accommodation in Hanoi. We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en abril de 2023

10/10 Excelente

HIDEYUKI

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Simon

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great place to stay but don’t bother with the breakfast it is very poor in terms of the quality of the food.
Se hospedó 1 noche en marzo de 2023
Respuesta de Thanh Nguyen, el 22 mar. 2023
Dear Mr Simon, Thank you very much for your review on your recent stay. We are delighted to learn that you enjoyed your stay here with us again. We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

10/10 Excelente

Long, San Jose

Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean and convenient area to access
Se hospedó 4 noches en marzo de 2023
Respuesta de Thanh Nguyen, el 10 mar. 2023
Dear Mr Long, Thank you for taking time to provide us your excellent review. We are totally delighted to learn that you did have a great experience at Fraser Suites Hanoi with good feedback on our clean and convenient location.We will definitely share your feedback to encourage our team to keep up our service excellence. We certainly look forward to welcoming you back in the near future. Yours Sincerely, Thanh Nguyen-Conan Room Division Manager

10/10 Excelente

HILO

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
スタッフさんがよかったです。
Se hospedó 1 noche en febrero de 2023
Respuesta de Thanh Nguyen, el 16 feb. 2023
Dear Mr Hilo,Thank you for taking your time to give us your great review. We are glad to delighted that you was enjoyed your stay with us especially for our staff service.We are looking forward to welcome you back at our property in the near future.Sincerely Yours,Nguyen Dinh Thanh (Conan)Room Division Manager

10/10 Excelente

Simon

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
Great check in and great service whilst staying at Fraser Suites Hanoi perfect for business travel. Young guy Parker excellent service and help he is very good at his job.
Se hospedó 3 noches en febrero de 2023
Respuesta de Thanh Nguyen, el 6 feb. 2023
Dear Mr Simon, Thank you for taking time to provide us your excellent review on your stay! We are totally delighted that you enjoy your stay with us overall with good feedback on our check in and service staff. Especially your compliment to Mr Parker for his helpfulness will be shared with him and the team to keep up our service excellence. We certainly look forward to welcoming you back in the near future. Yours Sincerely, Thanh Nguyen-Conan Room Division Manager

8/10 Bueno

Richard

Se hospedó 1 noche en enero de 2023
Respuesta de Thanh Nguyen, el 27 ene. 2023
Dear Mr Richard, Many thanks for your effort to put up a good review for your stay. We look forward to welcoming you back as soon as possible. Sincerely Yours, Thanh Nguyen Room Division Manager.

10/10 Excelente

Richard

Se hospedó 1 noche en diciembre de 2022
Respuesta de Thanh Nguyen, el 27 ene. 2023
Dear Mr Richard, Many thanks for your effort to put up an excellent review for your stay. We look forward to welcoming you back as soon as possible. Sincerely Yours, Thanh Nguyen Room Division Manager

10/10 Excelente

Yau Chun

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The sky pool, the spacious room and the staff
Respuesta de Thanh Nguyen, el 2 dic. 2022
Dear Mr Yau Chun, Thank you very much for your rating. We are delighted to know that you enjoy your stay here with Fraser Suites Hanoi and look forwards to welcoming you back in the near future. Sincerely Yours, Thanh NguyenRoom Division Manager.

10/10 Excelente

Hsiao-Fang

Se hospedó 1 noche en noviembre de 2022
Respuesta de Thanh Nguyen, el 2 dic. 2022
Dear Ms Lian, Thank you very much for your rating and continuous support to us. We are delighted to know that you enjoy your 4th stay here with Fraser Suites Hanoi and look forwards to welcoming you back in the near future. Sincerely Yours, Thanh NguyenRoom Division Manager.

10/10 Excelente

Chun Kwong

Se hospedó 1 noche en noviembre de 2022
Respuesta de Thanh Nguyen, el 2 dic. 2022
Dear Mr Chun Kwong, Thank you very much for your rating. We are delighted to know that you enjoy your stay here with Fraser Suites Hanoi and look forwards to welcoming you back in the near future. Sincerely Yours, Thanh NguyenRoom Division Manager.

4/10 Malo

Chung Ling

Viaje de negocios
Le gustó: Limpieza
'Don't expect hospitality'
I do not take negative reviews in totality and so, in spite of several negative feedback online, I decided to give Fraser a try. After all, I had stayed in their properties in London and Perth. It's all about the people and the experience they create during your stay when you are away from home. Service at the cafe was curt and the check out was badly handled. It was my fault that I assumed i could take away a laundry bag for my used clothing. The front desk insisted and I paid USD2.50 each for 2 pieces. Next they, they asked if I took away a mousepad. To prove my innocence, I had to stripped my luggage to show my own. The hotel emailed me for a survey, I sent back my honest feedback and the Room Manager replied that he was concerned but wanted my details of that experience. He can read it here. I do not point fingers and therefore I do not name the individuals. The training has to improve. I want them to know that the US$5 matters little because each morning, for 4 days, I had left another US$5 for the room cleaners, an act I now regret.
No free lunch here
Se hospedó 4 noches en noviembre de 2022
Respuesta de Thanh Nguyen, el 29 nov. 2022
Dear Mr Chung Ling, We sincerely apologize for the unpleasant experience again and will conduct proper training for our staffs for proper improvement in service providing to every single customer. Additionally, we already discussed with our Management team about the laundry bags, to change our current standard of charge to complimentary with immediate effect. Once again, thank you for bringing to our attention and we hope to have another opportunity to welcome you back. We would like to ensure that we will do our best to make your stay comfortable. Sincerely Yours, Thanh Nguyen Room Division Manager

8/10 Bueno

Ngin Hong

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Ms Rose was helpful because I left my smartphone charger in the room after checked out and she helped to pass to another guest to bring it back to me.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Thanh Nguyen, el 13 oct. 2022
Dear Ngin Hong, Many thanks for your effort to put up a perfect review. We are delighted to know that you enjoyed your stay and complimented Ms Rose who helped with the smartphone charger. In the meantime, we certainly look forward to an opportunity of accommodating you again in the near future! Yours Sincerely Thanh Nguyen Room Division Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022
Respuesta de Thanh Nguyen, el 13 ago. 2022
Dear Anonymous, Thank you for your perfect rating for Fraser Suites Hanoi. We believe you enjoy your stay here with us and look forward to another opportunity to welcome back you soonest possible Sincerely Yours, Thanh Nguyen Front Office Manager

10/10 Excelente

David

Se hospedó 1 noche en julio de 2022
Respuesta de Thanh Nguyen, el 18 jul. 2022
Dear Mr David, Thank you very much for your perfect rating on your good experience. We are glad to know that you enjoyed stay overall. We certainly look forward to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Front Office Manager

10/10 Excelente

Darren

Se hospedó 1 noche en julio de 2022
Respuesta de Thanh Nguyen, el 18 jul. 2022
Dear Mr Darren, Thank you very much for your perfect rating on your good experience. We are glad to know that you enjoyed stay overall. We certainly look forward to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Front Office Manager

10/10 Excelente

Olivier

Se hospedó 10 noches en junio de 2022
Respuesta de Thanh Nguyen, el 29 jun. 2022
Dear Mr Olivier, Thank you for taking time to provide us your review on your stay! We are totally delighted that you enjoy your stay with us overall with perfect rating. Meanwhile, we are looking forward to welcome you back soonest possible. Yours Sincerely, Thanh Nguyen Front Office Manager

10/10 Excelente

TOSHIRO

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
清潔で、レストランの料理がおいしくて 非常に満足でした
Se hospedó 2 noches en mayo de 2022
Respuesta de Thanh Nguyen, el 13 may. 2022
Dear Mr Toshiro, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi! We appreciate your great review for our cleanliness and compliment on our delicious food. We certainly look forward to welcoming you back soonest possible Sincerely Yours, Thanh Nguyen Front Office Manager

8/10 Bueno

AFH

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
とても綺麗で安心できます、洗濯機もありますし、出張の際にはお勧めです。
Se hospedó 3 noches en abril de 2022
Respuesta de Thanh Nguyen, el 9 may. 2022
Dear AFH, Thank you very much for your good review and rating for Fraser Suites Hanoi. We are glad to know that you enjoy your stay here with us and highly appreciate your compliments on our beautiful property with convenient facilities i.e washing machine. We certainly look forwards to welcoming you back soonest possible. Sincerely Yours Thanh Nguyen Front Office Manager

10/10 Excelente

Simon

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
Excellent place to stay because of the location and the rooms are great. Staff were very helpful and Amanda Nhung at reception was exceptional with her service. Amanda made my staff very easy and helped me achieve the business I needed to execute.
Se hospedó 2 noches en abril de 2022
Respuesta de Thanh Nguyen, el 25 abr. 2022
Dear Mr Simon, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi! We are delighted to know that you enjoy your stay with us and appreciate your compliments for our location, great room and our helpful staff, especially Ms Amanda who was exceptional with her service. Her service excellence will be definitely shared with our team and a note of appreciation will be extended to her. We certainly look forward to welcoming you again soonest possible! Yours sincerely, Thanh Nguyen Front Office Manager

8/10 Bueno

Terence

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Good business apartment
It's kind of a regular choice due to its location as I am traveling for business. It is located near attractions and also easily Accessible to highway. Basically it enables you to avoid travelling traffic.
Se hospedó 2 noches en abril de 2022
Respuesta de Thanh Nguyen, el 6 may. 2022
Dear Mr Terence, Thank you for taking time to provide us your review on your stay! We are delighted to know that you selected on us due to good location which is near attractions, accessible to highway. We look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Front Office Manager

10/10 Excelente

Andrew

Le gustó: Limpieza y comodidad de las habitaciones
Great stay
I stayed in Tower B, the new building. Everything was impeccable. Room well designed and extremely comfortable. The housekeepers were sweet, friendly and so accommodating. The pool was a welcome relief after a hot Hanoi day.
Se hospedó 5 noches en marzo de 2022
Respuesta de Thanh Nguyen, el 30 mar. 2022
Dear Mr Andrew, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi! We appreciate your great review for room well designed and extremely comfortable, as well as our unique pool that was a welcome relief during hot days in Hanoi. Most importantly, your compliment on our housekeepers who were sweet, friendly and so accommodating will be shared with our team and a note of appreciation will be extended to them. We certainly look forward to welcoming you again soonest possible! Yours Sincerely, Thanh Nguyen Front Office Manager

10/10 Excelente

Hyuksoo

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022
Respuesta de Thanh Nguyen, el 19 ene. 2022
Dear Mr Hyuksoo, Thank you for your review on your stay at Fraser Suites Hanoi. We are delighted that you enjoy your stay at Fraser Suites Hanoi and compiment us with perfect score We certainly look forward to another opportunity to welcome you back soon! Yours sincerely, Thanh Nguyen Front Office Manager

8/10 Bueno

badreddine

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en junio de 2021
Respuesta de Thanh Nguyen, el 8 jun. 2021
Dear Mr Mouazzaz, Many thanks for providing us your review on your stay at Fraser Suites Hanoi! We are delighted and glad that you find our room clean and comfortable. Meanwhile, we wish you continue a pleasant stay with us and would want to ensure that we will do our best to make your stay comfortable! Yours Sincerely, Thanh Nguyen Front Office Manager

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
dont tip! We dont that here. If you DO tips, next time the wifi in your room becoming not free. True story.
Se hospedó 4 noches en abril de 2021
Respuesta de Thanh Nguyen, el 28 abr. 2021
Dear sir/madam, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi. Relate to your feedback about the wifi issue, we sincerely apologized for not meeting your expectation. We would appreciate if you could share with us further details via email "thanh.nguyen@frasershospitality.com" so we could accommodate the issue properly for service improvement. We certainly wish you will provide us another opportunity to accommodate and welcome you again in the near future Sincerely yours, Thanh Nguyen Front Office Manager

4/10 Malo

Cliente verificado

Viaje en pareja
Dont know about the long term residences here; But, the treatment surely go along with your level of cash on hands. Hidden costs are everywhere. Mind it that your pleasant stay can become unsmoothly extracircumstanial very quickly. ;)
Se hospedó 2 noches en abril de 2021
Respuesta de Thanh Nguyen, el 28 abr. 2021
Dear sir/madam, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi. We deeply regret about the inconvenience caused due to the cash issue, which affected to your overall experience. We would appreciate if you could share with us further details via email "thanh.nguyen@frasershospitality.com" so we could figure out the issue and settle it properly for service improvement. We certainly wish you will provide us another opportunity to accommodate and welcome you again in the near future Sincerely yours, Thanh Nguyen Front Office Manager

10/10 Excelente

Cliente verificado

Viaje con mascota
Le gustó: Limpieza y condiciones de la propiedad
Do: unique and exclusive human hospitality which are almost impossible to find in this digital area. Dont: “Fraser”, definition by the dictionary, a cool guy know when to learn, when to party. Dont get carried away by the property’s love and forget the time to go home. The room can use a clock by the way :)).
Se hospedó 1 noche en abril de 2021
Respuesta de Thanh Nguyen, el 12 abr. 2021
Dear Anonymous, Many thanks for your perfect rating and great review on your stay with us at Fraser Suites Hanoi! We highly appreciate your kind comment about our unique and exclusive human hospitality. We certainly look forward to welcoming you again soonest possible! Yours sincerely, Thanh Nguyen Front Office Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room is so comforable that we loved to stay rather than go outside. Nice services,. friendly and helpful. It's better to visit again but not during CNY since shops are closed.
Se hospedó 4 noches en enero de 2020
Respuesta de Adrian Lee - General Manager, el 4 feb. 2020
Dear Anonymous, Many thanks for providing us your perfect rating on your stay at Fraser Suites Hanoi! We are delighted and glad that you find our room very comfortable! Your compliments for our friendly and helpful staff will be shared with the team! We certainly look forward to welcoming you back again soonest possible! Yours sincerely, Adrian Lee, General Manager.

8/10 Bueno

KIM

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
설연휴였음에도 직원들이 매우 친절했고, 세심했음.
설연휴에 하노이에 모든 식당이 문닫고 교통편 이용에도 어려움이 크다는 점을 인지하지 못하고 도착했는데, 프론트 직원이 3박4일 내내 정말 진심으로 도와주어서 먹고지내는데 문제 없었습니다. 레지던스호텔이라 설연휴에 호텔내 모든 식당이 문닫고, 대신 투숙인원수대로 큰 바구니에 씨리얼, 팩우유, 팩쥬스, 과일, 쌀라면, 컵라면등을 매일 하우스키핑 때마다 가져다 주었습니다. 주방에서 조리하는 경우가 많아 생수요청도 자주했는데, 그때마다 친절하고 신속하게 응대해주었고요. 열흘간의 긴 여행일정 중 피트니스센터가 제일 괜찮았던 곳도 이곳였습니다...사우나는 1~2인이 들어갈수있는 건식,습식 간이사우나 입니다. 수영장은 추워서 이용해보지 못했습니다. 설기간이라 그랩잡기도 힘들었고, 택시는 왕창 바가지 썼으니, 참고하시어요.
Se hospedó 3 noches en enero de 2020
Respuesta de Adrian Lee - General Manager, el 31 ene. 2020
Dear KIM, Thank you for providing us your rating on your stay with us at Fraser Suites Hanoi! We appreciate your kind compliments for our friendly and attentive staff! We are glad that you enjoy our Gym very much and certainly look forward to welcoming you soon again on your next trip! Yours sincerely, Adrian Lee, General Manager.