Apreciada Alma, Nos hace muy felices comprobar a través de sus excelentes comentarios que ha quedado tan satisfecha con su experiencia en el Novotel Century Hong Kong.Nos complace saber que encontró una excelente relación calidad-precio en su estancia y que disfrutó de nuestras instalaciones modernas y del servicio amistoso de nuestro equipo. Apreciamos sus amables palabras sobre la amabilidad de nuestro personal y nos alegra que nuestras instalaciones hayan sido de su agrado. Trabajamos continuamente para ofrecer un servicio excepcional y nos enorgullece recibir comentarios positivos como los suyos.Aprovechamos la ocasión para hacerle llegar un cordial saludo en nombre de todo el staff del Hotel Novotel Century Hong Kong confiando en su pronto regreso.Atentamente,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for your review.We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with the relevant manager.We hope to have the pleasure of seeing you again in the future.Best wishes,Ohad TiktinskyGeneral Manager

Kayoko様。この度はNovotel Century Hong Kongにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。治安の良さと便利な立地、そしてスタッフの親切な対応を高く評価していただき、大変光栄です。お客様に提供する清潔な客室と充実したアメニティ、さらにはホテルのコンディションについてもお褒めの言葉をいただき、Novotel Century Hong Kong としても励みとなります。私たちはお客様一人ひとりに快適なご滞在をサポートできるよう日々努めております。またのお越しをお待ちしております。Ohad Tiktinsky, General Manager

Dear Arcangelo,We thank you for your kind review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We would love to welcome you back on many more occasions. Best wishes,Ohad Tiktinsky, General Manager

Dear Guest,Thank you for sharing such positive feedback following your stay with us.We are delighted to hear that you found our location convenient for your needs in Hong Kong and that the services provided by our team met your expectations. It appears that there may be some areas where we did not fully meet your satisfaction. Please rest assured that we are committed to providing high standards of accommodation and service. We are sorry to hear that our room cleanliness and overall condition did not meet your expectations on this occasion. We take pride in our 2017 refurbishments, and we strive to maintain our rooms with the utmost care. We appreciate your recognition of the amenities provided in our rooms, and we constantly seek to ensure that every guest has a comfortable and enjoyable stay.We look forward to seeing you again in the future. Best wishes,Ohad Tiktinsky, General Manager

Zhi様。この度は、Novotel Century Hong Kongにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。スタッフの対応と態度について高く評価していただき、大変光栄に思います。お部屋の清潔さとホテルのコンディションもお褒めいただき、感謝申し上げます。また、お部屋のアメニティにご満足いただけたようで、私どもも大変嬉しく思います。当ホテルのサービスがお客様の期待に応えられたことを嬉しく思います。またのお越しをお待ちしております。Ohad Tiktinsky, General Manager

Dear Alejandro,Thank you for taking the time to share your feedback.It's wonderful to know that our proximity to both Causeway and Wan Chai stations, as well as the harbor, added value to your stay. We're thrilled that you're considering a harbor view room for your next visit; the partial views of Victoria Harbour are indeed a highlight for many of our guests. Regarding the aspects you felt could be improved, we acknowledge your feedback on the hotel's condition. We continually strive to maintain and update our facilities, as evidenced by our recent refurbishments and ongoing touch-ups to enhance guest experience.We hope that you will return in the future. Best regards,Ohad Tiktinsky, General Manager

Dear Dipak,Thanks for taking the time to comment on your visit to our hotel.We are glad that you appreciated the cleanliness of your room and our team's excellent service. Please know that we have taken your comments regarding the bathroom into consideration.We look forward to seeing you on a future stay.Best regards,Ohad Tiktinsky, General Manager

Dear Michelle,Thank you for taking the time to give your opinion about your stay.We are delighted that you had a pleasant experience during your stay with us and that you received such friendly and professional service. It is very rewarding for our team and encourages us to uphold our high standards. Rest assured we have noted your comment and will consider it when planning future improvements.We hope to see you again in the future.Best regards,Ohad Tiktinsky, General Manager

Dear Brandon,We thank you for your kind review.We're thrilled to hear that you found our staff helpful and polite, and that the cleanliness of our hotel met your expectations. It's wonderful to note that our efforts to maintain a high standard of service are appreciated. We also acknowledge your feedback regarding the hotel's condition and room amenities. While we have recently refurbished our rooms and continuously strive for excellence, we understand there is always room for improvement and take your insights seriously.We would be delighted to welcome you back on another occasion.Kind regards,Ohad Tiktinsky, General Manager

Dear Keith,Thank you for taking the time to share your feedback.It's wonderful to hear that the location of our hotel suited your needs, providing convenient access to dining and transit options. We're also delighted that you appreciated the appointments of your room. Rest assured that we consistently strive to maintain high standards of cleanliness and overall condition, and it's gratifying to know that these efforts have resonated with you. Our team is committed to providing exceptional service and we're glad that this was evident during your stay, along with the amenities provided for your comfort.We all hope to welcome you back in the future.Best wishes,Ohad Tiktinsky, General Manager

Dear Ian,Thank you for sharing your positive review.We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location and high standards. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.We look forward to welcoming you back on your next visit.Best wishes,Ohad Tiktinsky, General Manager

Dear Kai,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thank you again; we hope to welcome you back soon.Kind regards,Ohad Tiktinsky, General Manager

Dear Ingrid,Thank you for taking the time to share your review.We're delighted to hear that our housekeeping staff were responsive and pleasant, and that you found our location in Wan Chai convenient for your needs. We appreciate your kind words. We regret to hear that your dining experience did not meet your expectations, and we're surprised to learn about your perception of the breakfast quality as we consistently receive compliments on our varied offerings. Similarly, while we strive to maintain a cheerful atmosphere, it seems we fell short during your visit, and for that, we truly apologize. Our team takes pride in providing clean, well-maintained accommodations, and we're continuously looking to improve wherever possible, as demonstrated by our recent refurbishments and ongoing minor touch-ups.We hope to see you again in the future. Kind regards,Ohad Tiktinsky, General Manager

Dear Brian,Thank you for positively reviewing your visit.It's wonderful to hear that you enjoyed our prime location in Wan Chai, providing convenience and connectivity for a seamless stay. We're also delighted that you found our service to meet your expectations, reflecting our team's commitment to guest satisfaction. While you've noted the room amenities positively, we acknowledge there's always room for improvement and appreciate your feedback. We look forward to welcoming you back. Best wishes,Ohad Tiktinsky, General Manager

Dear Lily,We appreciate that you took the time to share your experience with us.We're delighted to hear that you found our hotel to be clean and appreciated the overall condition and services. Our team strives to provide a comfortable and welcoming environment for all our guests.We regret to hear about the issue you faced with the door key on your last day, and we can understand how that might have been frustrating. Please rest assured that we are looking into ensuring our key card systems are functioning smoothly to prevent such inconveniences in the future.We hope to welcome you back in the future and wish you all the best. Safe travels!Ohad Tiktinsky, General Manager

Dear Paul,Thank you for your kind review of your recent stay at our hotel.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to see you again soon. Best wishes,Ohad Tiktinsky, General Manager

Dear Guest, Thank you so much for these kind comments about your stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back.Best wishes,Ohad TiktinskyGeneral Manager

Sehr geehrter Volkhard.Vielen Dank, dass Sie sich die Zeit für ein Feedback zu unserem Hotel genommen haben.Es freut uns, dass Sie mit der Servicequalität unseres Teams zufrieden waren. Wir sind stets bemüht, unseren Gästen einen exzellenten Service zu bieten. Leider entsprachen die Zimmer nicht Ihren Erwartungen. Wir nehmen Ihre Anmerkungen sehr ernst Wir bedauern, dass Sie dies während Ihres Aufenthaltes anders wahrgenommen haben. Bezüglich der Sprachkenntnisse unseres Personals möchten wir betonen, dass wir mehrsprachige Mitarbeitende haben, um eine reibungslose Kommunikation zu gewährleisten.Wir hoffen, Sie wieder einmal bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Ohad TiktinskyGeneral Manager

Sehr geehrte Sarah,danke für Ihr Feedback zu unserem Hotel.Es freut uns sehr zu hören, dass Sie mit dem Service unseres Personals und der Sauberkeit Ihres Zimmers zu 100% zufrieden waren. Wir sind stolz darauf, dass unsere Mitarbeiter stets bemüht sind, unseren Gästen einen angenehmen Aufenthalt zu bereiten. Bedauerlicherweise war der Pool während Ihres Aufenthalts nicht zugänglich. Bitte seien Sie versichert, dass unser Außenpool normalerweise ein Highlight für unsere Gäste ist und wir bedauern, dass Sie diese Erfahrung nicht machen konnten. Wir möchten darauf hinweisen, dass wir kontinuierlich an der Verbesserung und Instandhaltung unserer Einrichtungen arbeiten.Gern würden wir Sie in Zukunft wieder bei uns willkommen heißen!Ohad TiktinskyGeneral Manager

Dear Richard,We thank you for this kind review.We're delighted to hear that our strategic location contributed positively to your stay, offering comfortable rooms and a satisfying breakfast to start your day. It's great that the proximity to a diverse selection of restaurants and the convenience of public transport added to the enjoyment of your visit. Moreover, we're thrilled that the nearby large computer product complex was within a short walking distance for your needs.We look forward to welcoming you back. Best wishes,Ohad Tiktinsky, General Manager

Dear Lisa,Thank you for such a positive review.It's wonderful to hear that you appreciated our convenient location and that it contributed positively to your stay. We're also delighted that you found our service to meet your expectations and that your check-in process was smooth and accommodating to your early arrival. Your satisfaction with the cleanliness and amenities of your room is equally encouraging for our team.We look forward to welcoming you back soon.Best regards,Ohad Tiktinsky, General Manager

Dear Guest,Thank you for such a positive review.We are thrilled to know that everything was to your satisfaction during your stay, especially our location. We appreciate your mention of our team members who work hard to ensure that every guest has the best experience possible.We look forward to welcoming you back on a future occasion. Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for reviewing your stay at our hotel.We're delighted to hear that you found our hotel to be a good value for your stay. Your positive rating on our service is truly encouraging for our team. However, we regret to hear about the issues you experienced with the mattress comfort and noise levels. Additionally wee apologize for any inconvenience caused by the pool closure during your visit. Our commitment to guest satisfaction is paramount, and your comments are taken seriously as they guide our improvement efforts.We hope to welcome you back in the future. Best wishes,Ohad TiktinskyGeneral Manager

Dear Jean,Thank you for your kind review of your recent stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again in the future.Kind regards,Ohad Tiktinsky, General Manager

Dear Guest,Thank you for this kind review.It's delightful to hear you appreciated our convenient location, which indeed provides easy access to the HKCEC and nearby transportation hubs. We’re also pleased to know you found our service to meet your standards, as our team strives to offer exceptional experiences to all our guests. We regret to hear that you encountered issues with room cleanliness and amenities, and while we consistently work on maintaining high standards, your feedback is invaluable for our continuous efforts. We hope to welcome you back in the future.Best wishes,Ohad TiktinskyGeneral Manager

Dear Chris, Thank you for your feedback about your stay.We are thrilled to hear you found our breakfast offerings sensational and appreciated the convenient check-out time. Our central location in Wan Chai indeed makes for easy access to transportation and local attractions, and we're glad you took advantage of that. We apologize for the inconvenience you experienced with the toilet; please rest assured that we aim to maintain our facilities in perfect working order. We also take note of your preference for a softer bed and hope you were still able to rest comfortably. We're pleased to know our proximity to affordable dining and shopping options added value to your stay, and it's great to learn that our location facilitated a pleasant journey to the airport for you and your family.We hope to hear from you soon.Best regards,Ohad Tiktinsky, General Manager

Dear Guest,Thank you for taking the time to share your experience at our hotel.We're thrilled to hear that you appreciated our customer service; our team always aims to provide a warm and welcoming experience. It's also fantastic to know that our hotel's condition met your expectations, reflecting our efforts to maintain a high standard post-refurbishment. Your positive remarks on room amenities are much appreciated, especially since we strive to offer the comforts of home with modern touches, such as coffee machines in our Premier and Suite rooms. We are delighted that the cleanliness of your room added to a pleasant stay, as we take great pride in our daily housekeeping service.We look forward to seeing you again on your next stay.Best wishes,Ohad TiktinskyGeneral Manager

您好，感谢您对我们酒店的好评！我們很高興得知您對我們酒店的整體條件和服務感到滿意。請放心，我們會持續努力提供優質的服務。您提到的清潔問題，我們已注意到並將加強對此的關注，確保每位客人都能享受到潔淨舒適的住宿體驗。再次感謝您的寶貴意見，我們期待著您的再次光臨。希望您下次光临香港时，再次选择我们的酒店，祝您生活愉快！欧海德总经理

Dear Guest,Thank you for such a positive review.We are thrilled to hear that you found our location central and convenient for exploring the vibrant heart of Hong Kong, with easy access to the MTR and other public transportation. It's wonderful to know that you enjoyed a comfortable stay in our refurbished rooms. Our team is dedicated to providing a clean and welcoming environment, and your recognition of the room cleanliness and hotel condition is much appreciated. We continually strive to maintain high standards of service and are delighted that you experienced this firsthand.We look forward to a return visit from you in the future.Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Kind regards,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for taking the time to leave your review.We're pleased that you had a pleasant stay with us and appreciated our high standards.Wishing you all the best and looking forward to your next visit,Regards,Ohad TiktinskyGeneral Manager

様この度は、当ホテルをご利用いただき、またお時間を割いて、お言葉をお寄せいただきまして、誠にありがとうございました。ご滞在中は清潔感溢れる空間をご提供できたようで、大変嬉しく思います。ただ、お部屋のアメニティに関するご要望にお応えできず、申し訳ございませんでした。当ホテルでは、お客様により快適にお過ごしいただけるよう、サービスの改善に努めております。またのお越しを心よりお待ちしております。Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for such a positive review of your stay.It's wonderful to hear that the humidifier in your room provided relief from Hong Kong's dry weather, and we're thrilled that our service met your expectations. We appreciate your positive feedback on our room amenities as well. Our housekeeping team is dedicated to maintaining high standards of cleanliness, and your comments are an important reminder of this goal.We hope to welcome you back.Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you very much for your kind review.We are delighted to know that you had a pleasant stay with us.We look forward to seeing you again on your next stay.Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again in the future.Kind regards,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for taking the time to review your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back.Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for this positive review of your stay.We are pleased that we were able to meet your expectations.Thank you again; we look forward to welcoming you back soon.Kind regards,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for this feedback on your recent stay.We're delighted to hear that you found our housekeeping team, particularly on level 8, to be genuine and friendly – our staff takes great pride in offering warm and sincere hospitality. We regret to hear about your less than satisfactory experience in our café and the interaction with the reception manager. Please rest assured that we hold our guest service to the highest standards and your feedback is invaluable in ensuring we maintain those levels. We are continuously working to enhance our guests' experience and we hope to better serve you in the future.Best regards,Ohad TiktinskyGeneral Manager

Dear Guest,Our sincerest thanks for this positive review of your stay at our hotel.We're thrilled to hear that you enjoyed the convenience of our location, surrounded by a variety of dining options and retail outlets. It's great to know that our proximity to public transport made your exploration of Hong Kong smoother. Our team strives to provide an accessible and comfortable experience for all our guests, and it seems we've hit the mark with you.We look forward to welcoming you back on a future occasion. Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for sharing the review of your stay with us.We're delighted to hear that our staff's dedication contributed to a memorable birthday celebration for you. Your early check-in request was our pleasure to accommodate, as we strive to be as flexible as possible for our guests' convenience. The proximity of our hotel to Wan Chai's vibrant area is indeed one of the highlights we're proud of, and we're glad it enhanced your stay. We take pride in maintaining our property to a high standard and appreciate your recognition of these efforts.We look forward to seeing you again on your next stay.Best wishes,Ohad TiktinskyGeneral Manager