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Opiniones de DoubleTree by Hilton Putrajaya Lakeside

5 out of 5
DoubleTree by Hilton Putrajaya Lakeside
No 2 Jalan 5/5, Presint 5, Putrajaya, Putrajaya

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 54 de 102 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 27 de 102 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 14 de 102 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 102 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 102 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Amer

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Either you use hot or cold water, you will only get hot water. Overall service was alright, room amenities needs to improve. Hilton is a famous international brand but this one did not meet it's standard.
Se hospedó 1 noche en abril de 2024
Respuesta de Azman Imbran, el 14 abr. 2024
Thank you for taking the time to rate. Please accept our sincere apology if your stay was not up to your expectations. We look forward to welcoming you back soon at DoubleTree by Hilton Putrajaya Lakeside to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind Regards, Azman Imbran Duty Manager DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stunning hotel's very clean most of all amazing staff and delicious breakfast buffet.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

David

Le gustó: Servicio y personal y condiciones de la propiedad
Overall, very nice.
Se hospedó 8 noches en marzo de 2024
Respuesta de KULPR, el 1 abr. 2024
Thank you for making us your hotel of choice during your recent trip to Putrajaya. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

8/10 Bueno

MIO

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de KULPR, el 27 mar. 2024
Thank you for leaving us a good rating. We are pleased that you've had a great stay with us. We look forward to welcoming you back to DoubleTree by Hilton Putrajaya Lakeside soon.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

VICKY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de KULPR, el 24 mar. 2024
Dear Vicky,Thank you for leaving us a 5 out of 5 rating. We are pleased to know that you had an enjoyable stay in our resort like hotel. Looking forward to welcome you back soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

6/10 Aceptable

Ali

Le gustó: Servicio y personal
It was a nice stay as an extended layover before coming back to Sydney. Nothing extra wow about this stay - all the bare necessities.
Se hospedó 2 noches en marzo de 2024
Respuesta de KULPR, el 24 mar. 2024
Dear Ali,Thank you for your review. Our team was truly happy to be at your service. We look forward to welcoming you again soon with a warm cookie!Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

8/10 Bueno

MUHAMMAD AL AMIN BIN

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
kids friendly
Se hospedó 1 noche en febrero de 2024
Respuesta de Syazwan, el 21 feb. 2024
Dear Mr. Muhammad Al Amin Bin,Thank you for choosing to stay at DoubleTree by Hilton Putrajaya Lakeside and for sharing your feedback. We truly appreciate your time and input.We're delighted to hear that you found our hotel to be kid-friendly. Ensuring a comfortable and enjoyable experience for families is one of our top priorities, and we're thrilled that we met your expectations in this regard.If you have any further comments, suggestions, or requests, please don't hesitate to reach out to us. We value your feedback and are always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you and your family back to our hotel in the near future for another enjoyable stay.Warm regards,Syazwan IbrahimAssistant Front Office Manager

10/10 Excelente

Nafa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de KULPR, el 13 feb. 2024
Thank you for leaving us a 5 out of 5 rating. We are pleased to know that you had an enjoyable stay in our resort like hotel. Looking forward to welcome you back soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

6/10 Aceptable

habibullah

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
its was good place relax , but the stuff stilling money from guests I chose breakfast and pay for it 8$ than morning they told me you have to pay cash , they charged me on property for tourists tax I pay it cash 10 Malaysian but the charged me over my account too which is not honest with people in this way they lose people trust andI will tell all my friends and people . its fine its not big dale for me but in the future they are loser I hope you guys take care of this in future thanks .
Se hospedó 1 noche en enero de 2024
Respuesta de KULPR, el 13 feb. 2024
Dear Habibullah,Greetings from DoubleTree by Hilton Putrajaya Lakeside. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to DoubleTree by Hilton Putrajaya Lakeside very soon.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

8/10 Bueno

Alison

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Public transportation when traveling with kids is easier. but it does not exist in the entire town. Apart from that all good. The food is nice and great. Staff is very friendly. Only the baggage could come earlier during check in. And it would be nice to be shown the way to room at first time, since it is very confusing layout. Coming again.
Se hospedó 1 noche en enero de 2024
Respuesta de KULPR, el 6 feb. 2024
Dear Alison,Thank you for taking your invaluable time to share your kind feedback with us. Kindly be assured that we have shared your feedback with our team for improvement, and that we look forward to your next visit. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

6/10 Aceptable

Kit Yee Jody

Viaje en grupo
Le gustó: Servicio y personal
Just some noise in the room but it is not from the air conditioning or refrigerator. Also bath gel used up and hasn’t refill.
Se hospedó 1 noche en enero de 2024
Respuesta de Syazwan , el 25 ene. 2024
Dear Kit Yee Jody,Greetings! I hope this message finds you well.Thank you for choosing DoubleTree By Hilton Putrajaya Lakeside, and for sharing your feedback on Expedia. Your insights are essential to us.I apologize for any noise disturbance and the bath gel issue. Our team is addressing these concerns promptly. Maintenance will inspect the room, and housekeeping will ensure amenities are consistently replenished.Your understanding is appreciated, and we are committed to improvements. If you have further feedback or plan to stay with us again, feel free to contact me directly.Thank you for choosing us. We look forward to welcoming you back for an enhanced experience.Best regards,Syazwan IbrahimAssistant Front Office Manager

10/10 Excelente

Alejandra

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly, the area was quiet. It’s about a 30 minute drive to KL but with grab it’s very cheap.
Se hospedó 3 noches en enero de 2024
Respuesta de KULPR, el 6 feb. 2024
Dear Alejandra,Thank you for your review. Our team was truly happy to be at your service. We look forward to welcoming you again soon with a warm cookie!Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Toshihiro

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I wanted to take a walk, if I had enough time, because the area was nice to walk. And the hotel is also good to stay.
Se hospedó 1 noche en enero de 2024
Respuesta de KULPR, el 18 ene. 2024
Dear Toshihiro,Thank you for leaving us a 5 out of 5 rating. We are pleased to know that you had an enjoyable stay in our resort like hotel. Looking forward to welcome you back soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Howard

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent stay with my parents. We stayed in a family room which had more than enough space. The property is beautiful and makes for a great staycation or retreat. Our room initially had leaking water from the ceiling, but upon contacting the reception, we were moved to an equivalent room next door and offered a free breakfast. Wonderful service and we hope to visit again soon.
Se hospedó 1 noche en enero de 2024
Respuesta de KULPR, el 11 ene. 2024
We are happy to see your great 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Mix Experience This Time
Reception tak inform parking boleh validate so here we lost RM32 on parking aje. Our previous stay was RM5 per day and was not able to validate too so we thought it was the same this round. Buffet breakfast surprisingly not to our expectations (taste wise). Disappointing. Other than these two, the stay was superb as always. Splash pool was entertaining definitely for the kids - main reason why we checking in here from Shah Alam.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Syazwan Ibrahim, el 29 dic. 2023
Dear Anonymous,I trust this message finds you well, and I appreciate you sharing your feedback regarding your recent stay with us at DoubleTree by Hilton Putrajaya Lakeside.I sincerely apologize for the oversight regarding the parking validation, and I regret any inconvenience this may have caused. It appears there was a misunderstanding, and I appreciate your patience. Please be assured that we will review our communication processes to ensure such incidents are minimized in the future.Regarding your disappointment with the buffet breakfast, I am sorry to learn that it did not meet your expectations in terms of taste. Your feedback is valuable, and I will share it with our culinary team to assess and enhance our offerings.I want to address your concerns and seek a better understanding of the parking situation. If you could provide more details or let me know if there is anything specific you would like us to look into, it would be greatly appreciated.Despite these challenges, I am pleased to hear that overall, your stay was superb and that the Splash Pool entertained the kids.Thank you for choosing DoubleTree by Hilton Putrajaya Lakeside, and I hope we can have the opportunity to welcome you back for an improved experience.Best Regards,Syazwan IbrahimAssistant Front Office ManagerDoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Fahrul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en diciembre de 2023
Respuesta de KULPR, el 11 ene. 2024
We are happy to see your great 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Ronald

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful grounds. Quiet. Spacious rooms. Great value for money. Highly recommended. We will return without a doubt.
Se hospedó 3 noches en diciembre de 2023
Respuesta de KULPR, el 11 ene. 2024
Thank you for leaving us a perfect rating! We do look forward to welcoming you back to DoubleTree by Hilton Putrajaya Lakeside soon.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Mohamad Naim

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place and area for business
Se hospedó 6 noches en diciembre de 2023
Respuesta de KULPR, el 11 ene. 2024
Thank you for leaving us a 5 out of 5 rating. We are pleased to know that you had an enjoyable stay in our resort like hotel. Looking forward to welcome you back soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Ignatious

Viaje de negocios
Se hospedó 2 noches en noviembre de 2023
Respuesta de KULPR, el 11 ene. 2024
Thank you for leaving us a perfect 10 rating. We are happy to know that you've had a great experience at our resort. We look forward to welcoming you back to our resort soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Norizan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de KULPR, el 11 ene. 2024
Thank you for leaving us a 5 out of 5 rating. We are pleased to know that you had an enjoyable stay in our resort like hotel. Looking forward to welcome you back soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Janice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice quiet area , plenty of outdoor space and good views of the lake. Amazing breakfast and evening buffet
Se hospedó 5 noches en noviembre de 2023
Respuesta de KULPR, el 11 ene. 2024
Thank you for taking the time to share your recent experience and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Kit Wa Anita

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The room is spacious and rather clean. Staff were friendly and helpful. They responded rather quickly to requests.
Se hospedó 4 noches en noviembre de 2023
Respuesta de KULPR, el 11 ene. 2024
Thank you for leaving us a 5 out of 5 rating. We are pleased to know that you had an enjoyable stay in our resort like hotel. Looking forward to welcome you back soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Peter

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Ingo, Berlin

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's a nice resort place between the airport and the city. Good fun to stroll around the lake. Else, there isn't much to do. Plenty of kids around, who enjoy playing in the Water Splashes :D
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

TAKAMITSU

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Gaytri

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
First day o encountered ants everywhere In my room, so I notified front desk staff who told me she’ll send housekeeping to spray ants. Fifteen minutes passed and noone came so called again and I told them of in 10 minutes no one comes then move me to a cleaner room. Finally housekeeper came and sprayed the ants while I was still in my room. Dirty place
Se hospedó 1 noche en octubre de 2023
Respuesta de Admin, el 24 oct. 2023
Dear Gaytri, Greeting from DoubleTree by Hilton Putrajaya Lakeside. Thank you for taking your invaluable time to share your kind feedback with us. We are sorry to read that our services and facilities were not up to your satisfaction, and I would like to apologize for any inconvenience this has caused you. With the help of your feedback, we can improve our future services and facilities and we will do our utmost to offer you the best service next. We hope to welcome you again soon in our hotel!Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

6/10 Aceptable

Thomas

Se hospedó 2 noches en octubre de 2023
Respuesta de Admin, el 20 oct. 2023
Dear Thomas, Thank you for reviewing your stay with us, we are sorry that you did not enjoy your experience at our property. For any inconvenience you faced, we would like to apologize from our entire team.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Yiwa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a fantastic experience at this hotel. The service was exceptional, with staff going above and beyond to make my stay comfortable. The room was spacious and impeccably clean, providing a peaceful retreat after a long day of exploring. The hotel's central location made it easy to access all the attractions I wanted to visit. I also appreciated the attention to detail, from the welcoming atmosphere in the lobby to the well-maintained facilities. I highly recommend this hotel and look forward to returning in the future
Se hospedó 2 noches en octubre de 2023
Respuesta de Admin, el 20 oct. 2023
Dear Yiwa,Greeting from DoubleTree by Hilton Putrajaya Lakeside. Thank you for taking your invaluable time to share your kind feedback and leave us a perfect 5* rating. We are delighted to hear our Staff have delivered you a heartfelt service and at the same time you had a peaceful stay in our hotel. We hope to welcome you again soon with warm cookies!Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Jessica

Se hospedó 1 noche en octubre de 2023
Respuesta de Admin, el 20 oct. 2023
Dear Jessica,Thank you for leaving us a perfect 10 rating. We are happy to know that you've had a great experience at our hotel. We look forward to welcoming you back to our hotel soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was pleasant.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Admin, el 2 oct. 2023
Dear Guest,Thank you for your perfect 10 rating. Happy to find that you've truly enjoyed your stay with us. We look forward to hosting you again on your next visit to Putrajaya! Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Shirin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Inconvenient
Respuesta de Admin, el 2 oct. 2023
Dear Shirin,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to DoubleTree by Hilton Putrajaya Lakeside soon.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

6/10 Aceptable

Tian soon

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Admin, el 20 oct. 2023
Dear Tian Soon,Thank you for your rating. We are sorry to hear you have been dissatisfied with your stay with us. We look forward to welcoming you back soon at DoubleTree by Hilton Putrajaya Lakeside to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

4/10 Malo

Patrick

Se hospedó 1 noche en agosto de 2023
Respuesta de Admin, el 6 sept. 2023
Dear Patrick,Thank you for reviewing your stay with us, we are sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced we would like to apologize from our entire team.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

SATOMI

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
周辺の施設があまりありません。
Se hospedó 2 noches en agosto de 2023
Respuesta de Admin, el 1 sept. 2023
Dear Satomi,Thank you for leaving us a perfect rating. We are happy to know that you've had a great experience at our resort. We look forward to welcoming you back to our resort soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

8/10 Bueno

?

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
部屋は綺麗な気楽になりました。
Se hospedó 1 noche en agosto de 2023
Respuesta de Admin, el 2 oct. 2023
Dear Guest,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to DoubleTree by Hilton Putrajaya Lakeside soon.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

8/10 Bueno

Mei Ling Clara Ann

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel stay was comfortable and room is clean.
Se hospedó 3 noches en agosto de 2023
Respuesta de Admin, el 16 ago. 2023
Dear Clara Ann,Thank you for your time to give us a rating and sharing your experience with us. We do look forward to welcoming you back to DoubleTree by Hilton Putrajaya Lakeside soon.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

8/10 Bueno

xia feng

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the best place for family to spend some good time. 4 difference pools make the parents life a lot easy. It would be the best if the hotel have the kids play room more affordable and with some quality equipment. Kids club needs to open every day not only in the weekends. Found a huge dead cockroach in the changing room.
Se hospedó 1 noche en agosto de 2023
Respuesta de Admin, el 16 ago. 2023
Dear Xia Feng, Thank you for your time to give a rating and sharing your experience with us. Furthermore, we thank you for sharing your constructive feedback with us, in order for us to ensure that our guests have the most comfortable stay with us. Looking forward to welcoming you back to DoubleTree by Hilton Putrajaya Lakeside! Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

Duratul'ain Binti Mohamad

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staffs in front-desk welcome us very well, including the staff in my kitchen and the luggage carrier. Very clean room…thank you..
Se hospedó 1 noche en agosto de 2023
Respuesta de Admin, el 16 ago. 2023
Dear Duratul'ain,We are happy to see your great 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

8/10 Bueno

Hamidah

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios
i like the spaciousness of the rooms and area. Our check-in was not done even after we return to the hotel at 6.30pm on the first day of our stay.
Se hospedó 3 noches en agosto de 2023
Respuesta de KULPR, el 12 ago. 2023
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to DoubleTree by Hilton Putrajaya Lakeside soon.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

2/10 Terrible

Tetsuya

Se hospedó 1 noche en julio de 2023
Respuesta de KULPR, el 31 jul. 2023
Thank you for taking the time to rate. Please accept our sincere apology if your stay was not up to your expectation. We look forward to welcoming you back soon at DoubleTree by Hilton Putrajaya Lakeside to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

6/10 Aceptable

Inder, Bangkok

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The ac had a problem temp maintains 22 Deg c regardless of the setting. Could not sleep all night
Se hospedó 1 noche en julio de 2023
Respuesta de KULPR, el 29 jul. 2023
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to DoubleTree by Hilton Putrajaya Lakeside soon.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

8/10 Bueno

Ravi Chander

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place but check on took longer
Se hospedó 1 noche en julio de 2023
Respuesta de KULPR, el 25 jul. 2023
Thank you for leaving us a good rating. We are pleased that you've had a great stay with us. We look forward to welcoming you back to DoubleTree by Hilton Putrajaya Lakeside soon.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

SHUNGO, Arakawa-ku

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de KULPR, el 25 jul. 2023
Thank you for leaving us a 5 out of 5 rating. We are pleased to know that you had an enjoyable stay in our resort like hotel. Looking forward to welcome you back soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

8/10 Bueno

Rose

Se hospedó 4 noches en julio de 2023
Respuesta de KULPR, el 25 jul. 2023
Thank you for leaving us a good rating. We are pleased that you've had a great stay with us. We look forward to welcoming you back to DoubleTree by Hilton Putrajaya Lakeside soon.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

8/10 Bueno

Ahmad Syahir

Viaje familiar
Le gustó: Limpieza y servicio y personal
Waiting time for beg is like 1 hour. If you decided to take it yourself, make sure you know how far you'll walk to your room. Long queue for breakfast during weekends. The staff is trying hard to find seats for guests. Perhaps open another area for breakfast if high occupancy. Aircon took a long time to warm up and hours to become cold. Other than that room is fine.
Respuesta de KULPR, el 15 jul. 2023
Thank you for making DoubleTree by Hilton Putrajaya Lakeside your hotel of choice during your most recent trip. Furthermore, we thank you for sharing your constructive feedback with us, in order for us to ensure that our guests have the most comfortable stay with us. Looking forward to welcome you back to DoubleTree by Hilton Putrajaya Lakeside! Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

2/10 Terrible

Mohamed Faizal

Se hospedó 2 noches en junio de 2023
Respuesta de KULPR, el 25 jul. 2023
Thank you for your time to give a rating. We do look forward to welcome you back to DoubleTree by Hilton Putrajaya Lakeside soon.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

6/10 Aceptable

Larry, Odenton

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My 11 year old son said that it is like a theme park without a theme or a park. He is spot on!
Se hospedó 2 noches en junio de 2023
Respuesta de KULPR, el 4 jul. 2023
Dear Larry,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to DoubleTree by Hilton Putrajaya Lakeside soon.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Booked king got 2 smaller beds
Property is large and convenient for the airport about 30 minutes away. We tried to pay for dinner at the hotel onto the room but they said they didn't allow so had to use cash which was a bit strange. Room was booked as a king but we received two smaller ones, lucky was only a short overnight stay so no point moving rooms. Venues is beautiful but next time I might get grab delivery
Se hospedó 1 noche en junio de 2023
Respuesta de KULPR, el 20 jun. 2023
Thank you for making DoubleTree by Hilton Putrajaya Lakeside your hotel of choice. Kindly be assured that we have shared your feedback with our team to improve the experience we offer, and that we look forward to your next visit. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

10/10 Excelente

YING KUN

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de KULPR, el 12 jun. 2023
Thank you for leaving us a perfect 10 rating. We are happy to know that you've had a great experience at our resort. We look forward to welcoming you back to our resort soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Nice hotel.
Kids pool was really good, room was nice and the other pools were big and clean. The service was really poor. We booked a family room and there were no beds set up for the children. I called reception 4 or 5 times trying to get them to set up the beds before it was eventually done. The service in the restaurant was very poor, we ordered dessert and it never came. The manager was very kind though and had it sent to our room free of charge. Our room wasn’t ready until after 4 pm.
Se hospedó 1 noche en abril de 2023
Respuesta de KULPR, el 30 may. 2023
We are sorry to read that our service were not up to your satisfaction and we would like to apologize for any inconvenience this has caused you. With the help of your feedback, we can improve our future services and facilities and we will do our utmost to offer you the best service next. We hope to welcome you again soon in our hotel!Kind Regards,DoubleTree by Hilton Putrajaya Lakeside