Dear Gabriel, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Medra Crawford, Executive

Dear Blanca, thank you for your feedback. We sincerely apologize for not meeting your expectations during your visit and for the concerns you had with our staff and housekeeping service. This is not the level of service we generally provide and it certainly does not meet our standards. We have shared your comments with our team and we will take the appropriate action to prevent these issues from happening again. We are also sorry that your room was not as spacious as you were hoping for. On a future visit, we are happy to help you find a room type that might better meet your needs. On the positive side, we are glad you liked our wonderful lobby. We are grateful for your patience, and we hope we have another opportunity to welcome you again and provide you with a more favorable impression of our hotel. Medra Crawford, Executive

Dear Luis, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Houston Marriott West Loop by The Galleria, and we look forward to welcoming you back soon. Brandon Danner, Director of Hotel Operations

Dear Guest, we are pleased your stay was a fantastic one and we want to thank you for your nice rating. All of us at the Houston Marriott West Loop by The Galleria look forward to your next visit. Brandon Danner, Director of Hotel Operations

Dear Francisco, thank you for staying at the Houston Marriott West Loop by The Galleria. From your nice rating, it seems you had a pleasant time here. We also appreciate your observations and hope to see you again soon. Brandon Danner, Director of Hotel Operations

Dear Claudia,We appreciate you taking the time to share your experience with us. We're sorry to hear that aspects of your stay did not meet your expectations, particularly regarding the comfort of your bed and the overall feel of the property. Your feedback is invaluable as it helps us identify areas for improvement. Please know that we are committed to ensuring our guests enjoy a comfortable and satisfying stay, and we will look into the concerns you've raised about our facilities. However, it's heartening to hear that our cleaning and dining area staff provided great service. We will pass your compliments to them as a token of our appreciation for their hard work. We hope to have the opportunity to welcome you back in the future for a more positive experience.

Thank you for taking the time to share your feedback with us. We sincerely appreciate your understanding and apologize for any inconvenience caused by the last-minute cancellation of your reservation.Regrettably, the cancellation was a result of circumstances beyond our control, as the hotel experienced an unexpected power outage. Please know that such occurrences are rare and, under normal circumstances, we would not have canceled your reservation. We understand the importance of a seamless stay and are truly sorry for any disruption this may have caused to your plans.If there's anything we can do to make amends or assist you with future reservations, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to welcome you back under more favorable circumstances in the future.

Dear Craig, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with the overall condition of your accommodation, and we regret the frustration this caused. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve."Amir AbutiGuest Services Manager"Dear Craig, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with the overall condition of your accommodation, and we regret the frustration this caused. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Amir AbutiGuest Services Manager

Dear David, We apologize for the confusion and frustration caused by the inconsistent information provided regarding your consecutive reservations through Expedia and Marriott at Houston Marriott West Loop by The Galleria. We recognize the importance of clear and consistent communication and are actively reviewing our protocols to prevent such discrepancies in the future. Your experience is invaluable in guiding our improvements, and we sincerely hope for the opportunity to better serve you and restore your confidence in our service.

Dear Maria, Thank you for rating your stay at Houston Marriott West Loop by The Galleria. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Mario Rodriguez Front Office Manager