Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 217 de 1001 opiniones" "
10 - Excelente
217
Puntuación de 8, es decir, Bueno. Basada en 292 de 1001 opiniones" "
8 - Bueno
292
Puntuación de 6, es decir, Aceptable. Basada en 231 de 1001 opiniones" "
6 - Aceptable
231
Puntuación de 4, es decir, Malo. Basada en 123 de 1001 opiniones" "
4 - Malo
123
Puntuación de 2, es decir, Terrible. Basada en 138 de 1001 opiniones" "
2 - Terrible
138
7.2/10
Limpieza
7.2/10
Servicio y personal
7.0/10
Servicios
6.6/10
Condiciones de la propiedad
6.8/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Victor
Viaje de negocios
19 ene. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy aceptable
Muy buen servicio y muy cómodo! Limpio aunque un poco deteriorado en algunas partes! Pero en general todo bien!
Victor
Se hospedó 1 noche en enero de 2023
Respuesta de Gm , el 19 ene. 2023
Thank you for staying with us we look forward to seeing you on your next travel.
10/10 Excelente
Leonardo
Viaje de negocios
28 ago. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Leonardo
Se hospedó 1 noche en agosto de 2022
4/10 Malo
Omar
Viaje familiar con niños
26 jul. 2022
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
No me esperaba que estuviera en malas condiciones y falta de limpieza mi estadía no fue nada grata
Omar
Se hospedó 1 noche en julio de 2022
10/10 Excelente
Paula
11 sept. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Paula
Se hospedó 1 noche en septiembre de 2021
8/10 Bueno
Cliente verificado
Viaje de negocios
11 may. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un lugar agradable
Cliente verificado
Se hospedó 1 noche en mayo de 2021
10/10 Excelente
Dulce
Viaje de negocios
25 jul. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien gracias
Dulce
Se hospedó 1 noche en julio de 2020
Respuesta de Katlyn, el 27 jul. 2020
Dear Dulce,
Thank you for taking the time out of your schedule to rate our hotel. We value all guest comments. Thank you again for the feedback, and we hope to be able to serve you in the future.
Best Regards,
Management Team
10/10 Excelente
Cliente verificado
6 jun. 2020
Cliente verificado
Se hospedó 1 noche en junio de 2020
Respuesta de Katlyn, el 8 jun. 2020
Dear Guest,
Thank you for taking the time out of your schedule to rate our hotel. We value all guest comments. Thank you again for the feedback, and we hope to be able to serve you in the future.
Best Regards,
Management Team
2/10 Terrible
Cliente verificado
Viaje familiar con niños
1 feb. 2020
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Las sábanas de las camas estaban sucias y el olor a mariguana que avía dentro del hotel por dejan fumarla dentro del hotel
Cliente verificado
Se hospedó 7 noches en enero de 2020
6/10 Aceptable
Erasmo
11 nov. 2018
Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Erasmo
Se hospedó 1 noche en noviembre de 2018
2/10 Terrible
niny
12 dic. 2017
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Desastre total
Horrible peor no pudo ser habían cucarachas en el cuarto el baño sucio y botando agua
niny
Se hospedó 2 noches en diciembre de 2017
8/10 Bueno
Jonathan
5 abr. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cama ruidosa
Está bien ubicado solo que la cama es muy ruidosa
Jonathan
8/10 Bueno
Hugo
3 feb. 2017
Le gustó: Limpieza y comodidad de las habitaciones
Hugo
8/10 Bueno
Juan Carlos
17 nov. 2016
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Basico y de paso.
Hotel para ir de de visita de trabajo, o de paso, ofrece lo básico por un buen precio, no esperar lujos, desayuno, o amenidades fuera de un nivel muy básico, cuando estuve allí, estaban en remodelación de algunas áreas, puntos malos que el hotel en los pasillos tiene un olor algo desagradable que parece un químico o algo así.
Juan Carlos
8/10 Bueno
Cliente verificado
3 oct. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
8/10 Bueno
Ulises, Mexico City
30 jul. 2015
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien, pero puede mejorar
Todo bien, pero la señal de WiFi en mi habitación era muy baja, y yo viajo mucho de negocios por lo que el WiFi en mi habitación se convierte en mi principal herramienta de trabajo.
Ulises
8/10 Bueno
Juan salvador, Coatzacoalcos
1 jul. 2015
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Buena ubicación y buen hotel
Juan salvador
8/10 Bueno
alicia, veracruz mexico
4 feb. 2015
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
muy bueno para el precio
El hotel en precio y la habitacion muy bien ademas en el check in nos ayudaron para quedar en el mismo piso las 2 habitaciones el unico detalle es q estan remodelando y olia un poco a pintura eso si la cama muy comoda
alicia
10/10 Excelente
Cliente verificado
25 nov. 2014
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lo maximo
Todo bien
Cliente verificado
6/10 Aceptable
texo, buenos aires
13 nov. 2014
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
regular
este hotel de la cadena esta un poco descuidado y las instalaciones denotan una falta mejor de mantenimiento.
el personal es amable
texo
6/10 Aceptable
Javier, Monterrey
5 oct. 2014
Le gustó: Comodidad de las habitaciones
Elevador
Los cuartos están remodelados y limpios. El elevador está descuidado y siempre olía mal.
Javier
8/10 Bueno
mario, mexico
24 may. 2014
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
excelente ubicacion
buena
mario
8/10 Bueno
Cliente verificado
22 may. 2014
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Cliente verificado
8/10 Bueno
jose luna aguilar, saltillo mexico
18 abr. 2014
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
todo cerca
Todo perfecto la ubicación. Acceso rapido y todas las tiendas cerca del hotel muy buena atención en recepción y sobre todo en 2 idiomas y personal muy agradable.
jose luna aguilar
6/10 Aceptable
Rodolfo Cruz
25 feb. 2014
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good hotel, very bad wi-fi service
Good hotel but very bad wi-fi service. It shutsdown oftenly and last long time. Must change this if you want us to keep booking with you. For people using the internet for business purposes this is unacceptable.
Rodolfo Cruz
10/10 Excelente
Leili Marin, Houston
15 feb. 2014
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cuartos confortables y limpios
El precio-valor es muy bueno porque la atencion es excelente y la ubicacion me ayudo. Se preocupan por la limpieza y el orden.
Leili Marin
8/10 Bueno
Cliente verificado
6 ene. 2014
Le gustó: Servicio y personal
La gente del servicio es muy amable
Si tu intención es solamente ir a dormir a tu habitación este es el tipo de hotel que necesitas. La gente que atiende la recepción es muy amable y las habitaciones, aunque son pequeñas, tienen todo lo necesario para asearse y dormir cómodamente. Las tarifas son muy accesibles.
Cliente verificado
8/10 Bueno
Cliente verificado
10 dic. 2013
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo bien, buen precio, buena ubicación,estándar
Todo bien, buen precio, buena ubicación,estándar
Cliente verificado
10/10 Excelente
lorena, monterrey
6 dic. 2013
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy bien de acuerdo al precio
Excelente, precio super accesible, hotel comodo, bien ubicado y limpio. Para un fin de semana esta perfecto!
lorena
8/10 Bueno
Cliente verificado
16 sept. 2013
Le gustó: Limpieza y comodidad de las habitaciones
Just some problems with the Wi-Fi but it was solved by the technician. The hotel is good enough and the rooms are renewed. Ggod choice!
Cliente verificado
10/10 Excelente
Samatha
Viaje familiar
6 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Samatha
Se hospedó 1 noche en abril de 2024
Respuesta de Dannielle Rediresponse Specialist, el 6 abr. 2024
Hello Samatha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - BROOKHOLLOW and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
8/10 Bueno
Matthew
6 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Matthew
Se hospedó 1 noche en abril de 2024
Respuesta de Chirell RediResponse Specialist, el 7 abr. 2024
Dear Matthew,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Houston - Brookhollow and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
4/10 Malo
Christina
6 mar. 2024
Christina
Se hospedó 1 noche en marzo de 2024
Respuesta de Oshane RediResponse Specialist, el 26 mar. 2024
Hello Christina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - BROOKHOLLOW and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
2/10 Terrible
Jodie
3 mar. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jodie
Se hospedó 1 noche en marzo de 2024
Respuesta de Xao RediResponse Specialist, el 4 mar. 2024
Hello Jodie,Thank you for sharing your feedback with us. Your review of the Red Roof Inn Houston - Brookhollow was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management
6/10 Aceptable
tayna@Larah
Viaje de negocios, Viaje en pareja
24 feb. 2024
The toilet situation was not flushing correctly the hallways smell of weed on every hall but the room was outstanding and the front lady that check us in was amazing
tayna@Larah
Se hospedó 2 noches en febrero de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 25 feb. 2024
Dear Tayna,Thank you for taking the time to tell us about your experience at the RED ROOF INN HOUSTON - BROOKHOLLOW. It's great to know that the room and our staff service met your expectations, however, you've indicated that the toilet in the room did not flush well and that there was an odor in your room. We are saddened to see that you experienced this issue. We have already forwarded your concerns to management to have it looked at. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
10/10 Excelente
rigo
Viaje de negocios
20 feb. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean and awesome
rigo
Se hospedó 2 noches en febrero de 2024
Respuesta de Chirell RediResponse Specialist, el 20 feb. 2024
Dear Rigo,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Houston - Brookhollow. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean and awesome location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist
10/10 Excelente
Julie
Viaje familiar
17 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfy bed and i loved the kitchette
Thank you for excellent customer service. I even extended my stay an extra day
Julie
Se hospedó 2 noches en enero de 2024
Respuesta de Carla RediResponse Specialist, el 18 ene. 2024
Dear Julie,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Houston - Brookhollow. We are thrilled that you were pleased with the customer service provided and I'm happy to hear that you extended your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
2/10 Terrible
Lee
Viaje en grupo
30 dic. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lee
Se hospedó 1 noche en diciembre de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 1 ene. 2024
Hello Lee,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management
6/10 Aceptable
Brianna
24 oct. 2023
it was okay.
Brianna
Se hospedó 1 noche en octubre de 2023
Respuesta de Recordo Rediresponse Specialist , el 25 oct. 2023
Dear Brianna,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HOUSTON - BROOKHOLLOW. We value you as a our guest and welcome your 3/5 score. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
8/10 Bueno
Brianna
Viaje familiar con niños
24 oct. 2023
Le gustó: Servicio y personal y servicios
it was decent for the price
Brianna
Se hospedó 1 noche en octubre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 24 oct. 2023
Dear Brianna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HOUSTON - BROOKHOLLOW. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
4/10 Malo
Dayshawn
Viaje familiar
21 oct. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was totally people unfriendly to be working in customer service positions. Room was not inviting it did not feel or look “clean.”
Dayshawn
Se hospedó 1 noche en septiembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 22 oct. 2023
Dear Dayshawn,Thank you for taking the time to tell us about your experience at the RED ROOF INN HOUSTON - BROOKHOLLOW. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the room lacked cleanliness and you were displeased with the encounter you had with the staff who was not so friendly. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Dannielle Red Roof Management Rediresponse Specialist
6/10 Aceptable
Charlie
6 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great
Charlie
Se hospedó 2 noches en septiembre de 2023
Respuesta de Xao Red Roof Management RediResponse Specialist, el 7 oct. 2023
I appreciate the time that you took to share your sentiments with us, Charlie. Our team at the Red Roof Inn Houston - Brookhollow appreciated your 3/5 score following your stay. We were also pleased to know that everything about your stay was great.On behalf of Red Roof, we would like to thank you once again for sharing. It would be our pleasure to host you under our roof in the future.With gratitude,XaoRed Roof ManagementRediResponse Specialist
2/10 Terrible
Matthew
Viaje familiar, Viaje familiar con niños
3 oct. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was nothing to like
Matthew
Se hospedó 1 noche en julio de 2023
Respuesta de Xao Red Roof Management RediResponse Specialist, el 4 oct. 2023
Hello Matthew,Your review of the Red Roof Inn Houston - Brookhollow was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist
8/10 Bueno
David
3 oct. 2023
David
Se hospedó 1 noche en octubre de 2023
Respuesta de Xao Red Roof Management RediResponse Specialist, el 5 oct. 2023
I appreciate the time that you took to share your sentiments with us, David. Our team at the Red Roof Inn Houston - Brookhollow appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
10/10 Excelente
Adam
13 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Adam
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sharma RediResponse Specialist, el 14 sept. 2023
Hello Adam, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HOUSTON - BROOKHOLLOW and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
8/10 Bueno
Jose
11 ago. 2023
Jose
Se hospedó 1 noche en agosto de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 31 ago. 2023
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - BROOKHOLLOW and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excelente
Daniel
Viaje de negocios
22 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Daniel
Se hospedó 1 noche en julio de 2023
Respuesta de Xao RediResponse Specialist, el 23 jul. 2023
Thank you for sharing your 10/10 rating with us, Daniel. Our staff at the Red Roof Inn Houston - Brookhollow was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist
2/10 Terrible
armando
Viaje de negocios
18 jul. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do not Go to this Hotel
The rooms smelled like a trash can i complain but they didnt do anything about it was very disappointed
armando
Se hospedó 1 noche en julio de 2023
Respuesta de Xao RediResponse Specialist, el 19 jul. 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Houston - Brookhollow, Armando. I am sorry that your experience did not meet your expectations. You stated that the poor room odor and the lack of assistance from the staff hindered your stay. As such, your feedback may be taken into consideration going forward.Thanks to your feedback, we can work towards making the necessary changes. I wish you all the best in your future travels.Very truly yours,XaoRediResponse Specialist
6/10 Aceptable
Narcizo
12 jul. 2023
Narcizo
Se hospedó 1 noche en julio de 2023
Respuesta de Dannielle Rediresponse Specialist, el 2 ago. 2023
Hello Narcizo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - BROOKHOLLOW and I went your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management
10/10 Excelente
Narcizo
3 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s affordable
Narcizo
Se hospedó 1 noche en julio de 2023
Respuesta de Recordo Rediresponse Specialist, el 4 jul. 2023
Hello Narcizo,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HOUSTON - BROOKHOLLOW. We value you as a our guest and welcome your 5/5 score. It's thrilling to hear that you were pleased with affordable rates.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely,Recordo Rediresponse Specialist
10/10 Excelente
Stephen
Viaje familiar
25 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Walking distance from excellent BBQ restaurant. Very friendly and helpful staff. Clean.
Stephen
Se hospedó 3 noches en junio de 2023
Respuesta de Antonio,RediResponse Specialist, el 27 jun. 2023
Dear Stephen,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HOUSTON - BROOKHOLLOW. It’s great to hear that you found our property to be conveniently located in addition to our staff being helpful and friendly. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management