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Opiniones de Red Roof Inn Houston - Brookhollow

2 out of 5
Red Roof Inn Houston - Brookhollow
12929 Northwest Freeway, Houston, TX

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 217 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 292 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 231 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 123 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 138 de 1001 opiniones" "

7.2/10

Limpieza

7.2/10

Servicio y personal

7.0/10

Servicios

6.6/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Victor

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy aceptable
Muy buen servicio y muy cómodo! Limpio aunque un poco deteriorado en algunas partes! Pero en general todo bien!
Se hospedó 1 noche en enero de 2023
Respuesta de Gm , el 19 ene. 2023
Thank you for staying with us we look forward to seeing you on your next travel.

10/10 Excelente

Leonardo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2022

4/10 Malo

Omar

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
No me esperaba que estuviera en malas condiciones y falta de limpieza mi estadía no fue nada grata
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Paula

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un lugar agradable
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Dulce

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien gracias
Se hospedó 1 noche en julio de 2020
Respuesta de Katlyn, el 27 jul. 2020
Dear Dulce, Thank you for taking the time out of your schedule to rate our hotel. We value all guest comments. Thank you again for the feedback, and we hope to be able to serve you in the future. Best Regards, Management Team

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2020
Respuesta de Katlyn, el 8 jun. 2020
Dear Guest, Thank you for taking the time out of your schedule to rate our hotel. We value all guest comments. Thank you again for the feedback, and we hope to be able to serve you in the future. Best Regards, Management Team

2/10 Terrible

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Las sábanas de las camas estaban sucias y el olor a mariguana que avía dentro del hotel por dejan fumarla dentro del hotel
Se hospedó 7 noches en enero de 2020

6/10 Aceptable

Erasmo

Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2018

2/10 Terrible

niny

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Desastre total
Horrible peor no pudo ser habían cucarachas en el cuarto el baño sucio y botando agua
Se hospedó 2 noches en diciembre de 2017

8/10 Bueno

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cama ruidosa
Está bien ubicado solo que la cama es muy ruidosa

8/10 Bueno

Hugo

Le gustó: Limpieza y comodidad de las habitaciones

8/10 Bueno

Juan Carlos

Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Basico y de paso.
Hotel para ir de de visita de trabajo, o de paso, ofrece lo básico por un buen precio, no esperar lujos, desayuno, o amenidades fuera de un nivel muy básico, cuando estuve allí, estaban en remodelación de algunas áreas, puntos malos que el hotel en los pasillos tiene un olor algo desagradable que parece un químico o algo así.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Ulises, Mexico City

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien, pero puede mejorar
Todo bien, pero la señal de WiFi en mi habitación era muy baja, y yo viajo mucho de negocios por lo que el WiFi en mi habitación se convierte en mi principal herramienta de trabajo.

8/10 Bueno

Juan salvador, Coatzacoalcos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Buena ubicación y buen hotel

8/10 Bueno

alicia, veracruz mexico

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
muy bueno para el precio
El hotel en precio y la habitacion muy bien ademas en el check in nos ayudaron para quedar en el mismo piso las 2 habitaciones el unico detalle es q estan remodelando y olia un poco a pintura eso si la cama muy comoda

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lo maximo
Todo bien

6/10 Aceptable

texo, buenos aires

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
regular
este hotel de la cadena esta un poco descuidado y las instalaciones denotan una falta mejor de mantenimiento. el personal es amable

6/10 Aceptable

Javier, Monterrey

Le gustó: Comodidad de las habitaciones
Elevador
Los cuartos están remodelados y limpios. El elevador está descuidado y siempre olía mal.

8/10 Bueno

mario, mexico

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
excelente ubicacion
buena

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones

8/10 Bueno

jose luna aguilar, saltillo mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
todo cerca
Todo perfecto la ubicación. Acceso rapido y todas las tiendas cerca del hotel muy buena atención en recepción y sobre todo en 2 idiomas y personal muy agradable.

6/10 Aceptable

Rodolfo Cruz

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good hotel, very bad wi-fi service
Good hotel but very bad wi-fi service. It shutsdown oftenly and last long time. Must change this if you want us to keep booking with you. For people using the internet for business purposes this is unacceptable.

10/10 Excelente

Leili Marin, Houston

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cuartos confortables y limpios
El precio-valor es muy bueno porque la atencion es excelente y la ubicacion me ayudo. Se preocupan por la limpieza y el orden.

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
La gente del servicio es muy amable
Si tu intención es solamente ir a dormir a tu habitación este es el tipo de hotel que necesitas. La gente que atiende la recepción es muy amable y las habitaciones, aunque son pequeñas, tienen todo lo necesario para asearse y dormir cómodamente. Las tarifas son muy accesibles.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo bien, buen precio, buena ubicación,estándar
Todo bien, buen precio, buena ubicación,estándar

10/10 Excelente

lorena, monterrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy bien de acuerdo al precio
Excelente, precio super accesible, hotel comodo, bien ubicado y limpio. Para un fin de semana esta perfecto!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Just some problems with the Wi-Fi but it was solved by the technician. The hotel is good enough and the rooms are renewed. Ggod choice!

10/10 Excelente

Samatha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en abril de 2024
Respuesta de Dannielle Rediresponse Specialist, el 6 abr. 2024
Hello Samatha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - BROOKHOLLOW and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Bueno

Matthew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Chirell RediResponse Specialist, el 7 abr. 2024
Dear Matthew,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Houston - Brookhollow and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 Malo

Christina

Se hospedó 1 noche en marzo de 2024
Respuesta de Oshane RediResponse Specialist, el 26 mar. 2024
Hello Christina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - BROOKHOLLOW and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Jodie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Xao RediResponse Specialist, el 4 mar. 2024
Hello Jodie,Thank you for sharing your feedback with us. Your review of the Red Roof Inn Houston - Brookhollow was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

6/10 Aceptable

tayna@Larah

Viaje de negocios, Viaje en pareja
The toilet situation was not flushing correctly the hallways smell of weed on every hall but the room was outstanding and the front lady that check us in was amazing
Se hospedó 2 noches en febrero de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 25 feb. 2024
Dear Tayna,Thank you for taking the time to tell us about your experience at the RED ROOF INN HOUSTON - BROOKHOLLOW. It's great to know that the room and our staff service met your expectations, however, you've indicated that the toilet in the room did not flush well and that there was an odor in your room. We are saddened to see that you experienced this issue. We have already forwarded your concerns to management to have it looked at. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 Excelente

rigo

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean and awesome
Se hospedó 2 noches en febrero de 2024
Respuesta de Chirell RediResponse Specialist, el 20 feb. 2024
Dear Rigo,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Houston - Brookhollow. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean and awesome location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

10/10 Excelente

Julie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfy bed and i loved the kitchette
Thank you for excellent customer service. I even extended my stay an extra day
Se hospedó 2 noches en enero de 2024
Respuesta de Carla RediResponse Specialist, el 18 ene. 2024
Dear Julie,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Houston - Brookhollow. We are thrilled that you were pleased with the customer service provided and I'm happy to hear that you extended your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Lee

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 1 ene. 2024
Hello Lee,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

6/10 Aceptable

Brianna

it was okay.
Se hospedó 1 noche en octubre de 2023
Respuesta de Recordo Rediresponse Specialist , el 25 oct. 2023
Dear Brianna,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HOUSTON - BROOKHOLLOW. We value you as a our guest and welcome your 3/5 score. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Bueno

Brianna

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
it was decent for the price
Se hospedó 1 noche en octubre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 24 oct. 2023
Dear Brianna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HOUSTON - BROOKHOLLOW. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Malo

Dayshawn

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was totally people unfriendly to be working in customer service positions. Room was not inviting it did not feel or look “clean.”
Se hospedó 1 noche en septiembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 22 oct. 2023
Dear Dayshawn,Thank you for taking the time to tell us about your experience at the RED ROOF INN HOUSTON - BROOKHOLLOW. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the room lacked cleanliness and you were displeased with the encounter you had with the staff who was not so friendly. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Dannielle Red Roof Management Rediresponse Specialist

6/10 Aceptable

Charlie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great
Se hospedó 2 noches en septiembre de 2023
Respuesta de Xao Red Roof Management RediResponse Specialist, el 7 oct. 2023
I appreciate the time that you took to share your sentiments with us, Charlie. Our team at the Red Roof Inn Houston - Brookhollow appreciated your 3/5 score following your stay. We were also pleased to know that everything about your stay was great.On behalf of Red Roof, we would like to thank you once again for sharing. It would be our pleasure to host you under our roof in the future.With gratitude,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Matthew

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was nothing to like
Se hospedó 1 noche en julio de 2023
Respuesta de Xao Red Roof Management RediResponse Specialist, el 4 oct. 2023
Hello Matthew,Your review of the Red Roof Inn Houston - Brookhollow was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

8/10 Bueno

David

Se hospedó 1 noche en octubre de 2023
Respuesta de Xao Red Roof Management RediResponse Specialist, el 5 oct. 2023
I appreciate the time that you took to share your sentiments with us, David. Our team at the Red Roof Inn Houston - Brookhollow appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 Excelente

Adam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sharma RediResponse Specialist, el 14 sept. 2023
Hello Adam, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HOUSTON - BROOKHOLLOW and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Bueno

Jose

Se hospedó 1 noche en agosto de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 31 ago. 2023
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - BROOKHOLLOW and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excelente

Daniel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Xao RediResponse Specialist, el 23 jul. 2023
Thank you for sharing your 10/10 rating with us, Daniel. Our staff at the Red Roof Inn Houston - Brookhollow was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

2/10 Terrible

armando

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do not Go to this Hotel
The rooms smelled like a trash can i complain but they didnt do anything about it was very disappointed
Se hospedó 1 noche en julio de 2023
Respuesta de Xao RediResponse Specialist, el 19 jul. 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Houston - Brookhollow, Armando. I am sorry that your experience did not meet your expectations. You stated that the poor room odor and the lack of assistance from the staff hindered your stay. As such, your feedback may be taken into consideration going forward.Thanks to your feedback, we can work towards making the necessary changes. I wish you all the best in your future travels.Very truly yours,XaoRediResponse Specialist

6/10 Aceptable

Narcizo

Se hospedó 1 noche en julio de 2023
Respuesta de Dannielle Rediresponse Specialist, el 2 ago. 2023
Hello Narcizo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - BROOKHOLLOW and I went your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 Excelente

Narcizo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s affordable
Se hospedó 1 noche en julio de 2023
Respuesta de Recordo Rediresponse Specialist, el 4 jul. 2023
Hello Narcizo,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HOUSTON - BROOKHOLLOW. We value you as a our guest and welcome your 5/5 score. It's thrilling to hear that you were pleased with affordable rates.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely,Recordo Rediresponse Specialist

10/10 Excelente

Stephen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Walking distance from excellent BBQ restaurant. Very friendly and helpful staff. Clean.
Se hospedó 3 noches en junio de 2023
Respuesta de Antonio,RediResponse Specialist, el 27 jun. 2023
Dear Stephen,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HOUSTON - BROOKHOLLOW. It’s great to hear that you found our property to be conveniently located in addition to our staff being helpful and friendly. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management