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Opiniones de DoubleTree by Hilton Houston Medical Center Hotel & Suites

4 out of 5

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 18 de 31 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 7 de 31 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 31 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 31 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 31 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

7.4/10

Servicios

8.4/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

William, Grove Hill

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Christian Jackson, el 27 mar. 2024
Thank you for your feedback. Thank you for staying with us!

6/10 Aceptable

William

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Christian Jackson, el 27 mar. 2024
Thank you for your feedback, William!

10/10 Excelente

Donald, Bossier City

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Restaurant needs improvements in menu and presentation
Se hospedó 2 noches en marzo de 2024
Respuesta de Christian Jackson, el 24 mar. 2024
Thank you, we will take your feedback into consideration and hope to see you back soon.

10/10 Excelente

Rene

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Javier at the font desk was excellent.
Se hospedó 1 noche en marzo de 2024
Respuesta de Christian Jackson, el 24 mar. 2024
Thank you for your kind words. We look forward to welcoming you back in the not too distant future!

2/10 Terrible

Daniel, Brenham

No le gustó: Servicio y personal y servicios
A personal item of mine was removed from inside my suitcase and broken. The bathtub had hair in it from a previous guest. The bed sheets were not clean. Parking was $20 a night and we were unaware of. The only good thing about the stay was a buffet breakfast and the transportation.
Se hospedó 2 noches en marzo de 2024
Respuesta de Christian Jackson, el 19 mar. 2024
I am very sorry we did not hold up to your expectations. We do however appreciate your feedback. Please reach out to us to see how we can make things right for you.

8/10 Bueno

anand

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to the hospitals which was convenient. Room was on the small side.
Se hospedó 2 noches en marzo de 2024
Respuesta de Christian Jackson, el 17 mar. 2024
Thank you for your feedback!

8/10 Bueno

Nancy, Huntsville

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Parking was very limited. The dining had limited choices available and did not get what we ordered.
Se hospedó 1 noche en marzo de 2024
Respuesta de Christian Jackson, el 17 mar. 2024
Thank you for your feedback!

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy Check in. Property was safe. Transportation choices were great for HLS and Rodeo. Would Recommend for Events at NRG Stadium. Sits in the Middle of the Houston Medical Center.
Se hospedó 1 noche en marzo de 2024
Respuesta de Christian Jackson, el 23 mar. 2024
Thank you, Sarah! We hope to see you on your next visit to Houston.

4/10 Malo

Laurisa

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
The property knew we would arrive late.When we arrived it took 30 minutes for them to get us checked in. We finally made it to our room around 11:30 pm. The room was nothing like what I had chosen. I intentionally chose a suite that had a separate living area bc I was going to be having surgery at MD Anderson and would be staying 4 nights. Our room had no living area, only a small kitchen table with 2 chairs. The kitchen area had a stove that was so dirty you could actually write your name in the dirt. The bathroom had been recent renovated but the staff failed to explain that the shower only worked if you lifted the whole bath water spout up. When I went back downstairs to speak with the staff & manager and show them the picture of the suite I had booked through Expedia, they blamed the mishap on Expedia. When I demanded another room, I was told they had no other rooms available. By this time it was midnight and we were exhausted and I had early appointments the next morning. We chose to stay the night and they would move us the next day. I went straight up to the room and booked another hotel (Blossom Hotel) through Expedia and we checked out the next morning. I was told by the manager on duty that morning that she had just brought this up in their staff meeting that Doubletree needed to supply booking sites current pictures of the rooms they offered. She was apologetic and said she would refund me for the remaining 3 nights. We moved to the Blossom Hotel and enjoyed our st
Se hospedó 4 noches en marzo de 2024
Respuesta de Christian Jackson, el 17 mar. 2024
I am very sorry for your poor experience. Please reach out to the property directly to see what we can do to make it right for you!

10/10 Excelente

Jeff

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great
Se hospedó 1 noche en marzo de 2024
Respuesta de Christian Jackson, el 17 mar. 2024
Thank you so much for your kind words! We look forward to seeing you on your next trip to Houston.

8/10 Bueno

Kenneth

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Renovation is complete At checkout adding Hilton Honors Points was not discussed or offered and I was not able to utilize them post check in very disappointing
Se hospedó 1 noche en marzo de 2024
Respuesta de Christian Jackson, el 17 mar. 2024
Kenneth, thank you for your feedback. I am sorry we did not ask and apply your Hilton Honors account!

10/10 Excelente

Janie

Se hospedó 3 noches en febrero de 2024
Respuesta de Christian Jackson, el 27 mar. 2024
Thank you for your feedback! We are glad to hear you enjoyed your stay with us.

8/10 Bueno

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was good
Se hospedó 1 noche en marzo de 2024
Respuesta de Christian Jackson, el 11 mar. 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us.

10/10 Excelente

Klint

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was convenient to the medical center
Se hospedó 1 noche en febrero de 2024
Respuesta de Christian Jackson, el 9 mar. 2024
Thank you for your feedback. We are glad we were able to accommodate! Have a great day!

10/10 Excelente

Stephen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great for rodeo attendees
Se hospedó 1 noche en febrero de 2024
Respuesta de Christian Jackson, el 29 feb. 2024
We appreciate your business and kind words. We look forward to welcoming you back to the rodeo next year!

6/10 Aceptable

yang

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
I found two pieces dry nose under my pillow at first night when I am ready to go to bed.And it was too noisy my next room.
Se hospedó 2 noches en febrero de 2024
Respuesta de Christian Jackson, el 29 feb. 2024
Thank you for your response. I am very sorry for the poor experience you had with us during your stay. Please reach out to the hotel directly so we can get more information and to make things right.

10/10 Excelente

Christopher L., Clewiston

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Christian Jackson, el 9 mar. 2024
Christopher, thank you for your feedback! We are happy to hear that you enjoyed your stay with us.

10/10 Excelente

Michael

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel .
Se hospedó 1 noche en febrero de 2024
Respuesta de Christian Jackson, el 9 mar. 2024
Thank you so much for you kind words and review Michael!

10/10 Excelente

Shara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I really enjoyed it
Se hospedó 1 noche en enero de 2024
Respuesta de Christian Jackson, el 9 mar. 2024
Shara, we are so glad to hear you enjoyed your stay with us.

10/10 Excelente

Claudia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Christian Jackson, el 9 mar. 2024
Thank you for your feedback!

10/10 Excelente

Krystal

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was incredible. Thank you so much,
Se hospedó 3 noches en enero de 2024
Respuesta de Christian Jackson, el 9 mar. 2024
We are happy to hear you enjoyed your stay. We look forward to seeing you again on your next visit to Houston!