Aloha Pete, We truly enjoyed having you as our guest at the Cliff's at Princeville. We look forward to having you return to Kauai and having you as our guest in the near future. Mahalo from the Oceanfront Realty Ohana

Aloha JA, and mahalo for your comments. We do manage oceanfront condos, but you need to choose that when you select the type of unit you prefer to rent. There are no beachfront homes in Princeville since it is located on a bluff, which affords beautiful views of the ocean and mountains. Maintenance is prohibited in Princeville before 8AM. There are restaurants in the nearby Princeville Shopping Center and at some of the resorts nearby. Please note that most people who rent a vacation home do so to have access to a full kitchen rather than eat out. The Cliffs hosts food trucks weekly. Weather is unpredictable, but it is rainier in the winter months. Surf is higher on the north shore during winter, which is why it is a major surfer destination this time of year.

Mahalo nui loa! We hope you'll return to our beautiful island and stay with us again.

Mahalo nui loa!

Mahalo nui loa, AlexS! We hope you'll return to our beautiful island and stay with us again.

Aloha, and mahalo nui loa for your post!

Aloha, and mahalo for your comments. We're sorry that you were inconvenienced by the rock slide. the county work crews are clearing it as quickly as they can, so we hope the road into Hanalei will be fully open shortly. We're glad you like the Cliffs resort.

Aloha Ms. Melissa, Thank you so much for your review and we do appreciate your time and feedback, reviews are absolutely great and very important to help us know where we standing. We so glad to hear that you had a great vacation and you enjoyed our beautiful island Kauai. We are truly looking forward to see you in the near future for another wonderful vacation. Mahalo, Rania Roach

Aloha Mr. Brian, Thank you so much for your review and we appreciate your time writing a review, reviews are absolutely important for us to help us know where we standing. I’m so sorry to hear that you have an uncomfortable vacation and you were not satisfied with your stay. We will definitely share your comments with the property owner of 4206. We are always available anytime to assist you with your choices and assist you with further ideas and recommendations. Mahalo and we are looking forward to see you in the near future at our beautiful Island Kauai. Mahalo,

Aloha, Thank you so much for your review. We appreciate your feedback and we will make suggestions to our owner. Thank you for staying with us and we are truly looking forward to see you again in the near future on our beautiful Island Kauai. Mahalo,

It is so very nice to hear from our guests. I am pleased to hear you enjoyed yourselves. Please keep us in mind for a future visit. Warmest ALOHA! Cindy

Aloha Joey, and mahalo for your review. We're glad you enjoyed your stay. We're sorry that you had difficulty with the TV; we have staff available to assist every day, and the instructions are posted in the blue Oceanfront binder. We hope you'll return to our beautiful island!

Aloha Damon, and mahalo for your comments. Weʻre glad you enjoyed staying at our condo butt we're sorry that you were surprised by the fees. We're not sure what the recovery fees are, but as managing agent we charge a one-time cleaning fee, and Hotels.com charges a separate commission. You should have been shown the total due when you paid for the reservation. If additional fees were charged after you made the reservation, please contact Hotels.com to investigate.

Aloha Tracy, I'm sorry that you weren't satisfied with your rental unit. Please note that we do not offer a one-bedroom with loft at the Cliffs. You booked a one-bedroom ocean view at the Cliffs, which we accommodated you with. You didn't inform us of the stain on the sofa sleeper or the toilet running, which we would have taken care of while you were here.

Aloha Jeff, and mahalo for your comments. We're sorry that you were disappointed with your stay. The furnishings at your unit are not old, but rattan furniture does naturally fade. You received a discount for your stay, which was very competitive with similar sized units on Kauai.

Aloha Mary, and mahalo nui loa for your comments! We're glad you enjoyed your stay, and we hope you'll visit our beautiful island again.

Aloha Craig, and mahalo for your review. We’re sorry you were disappointed with the home you rented. The Cliffs complex has extensive open parking, so we are not sure what difficulty you experienced. Had you viewed the condo from outside you would have seen that the bedroom shades do afford privacy, even with the lights on. The living room does have a sheer covering, though. You did not report any housekeeping problems while you were here, but our housekeepers guarantee their work and we would have sent someone to clean anything that was not to your satisfaction. There was no “rat poop” in the unit; it’s gecko poop. As everywhere else in the tropics, geckos are welcome guests since they devour the insects, which are also ubiquitous in this climate. You didn’t contact the Cliffs maintenance to fix the sliding door, we did. The door was fixed the day it was reported. As any guidebook will tell you, Kauai is famous for its rooster population. Maintenance work at the Cliffs does not start before 8 AM.

Aloha Steven, and mahalo nui loa for your comments. We're glad you enjoyed your stay and hope you'll return to our beautiful island!

Aloha and mahalo for your comments. We will send our housekeeper to do a deep-cleaning of the unit and our maintenance worker to fix the shower. Had we been notified while you were here we would have fixed the shower then. We hope you'll visit our beautiful island again!

Aloha Diane, and mahalo for your comments! Weʻre glad you enjoyed your stay at the condo and the resort. Please visit again!

Aloha Lynda, and mahalo for your comments. We're not sure why you had no access to the resort's amenities since you were fully entitled to them during your stay. We're sorry that you did not let us know that you were having any difficulty accessing them. We are glad you enjoyed the area, though.

Aloha Yanyu, and mahalo for your review. We're sorry that you didn't understand that you were staying at a vacation rental but we're glad that you enjoyed the space and amenities. We have scheduled a deep cleaning of the unit. Please note that very few homes on Kauai have air conditioning since the trade winds keep the weather here generally mild; if you need AC, always specify this when you reserve. Princeville is located on a bluff so beach access is limited, but the views are magnificent and beautiful Hanalei Bay is a short drive away. We hope you'll visit again!

Aloha, and mahalo for your review. We're happy that you enjoyed your stay. We're sorry that you felt that the repair work took too long, but we did send someone to fix the problem the same day you reported it. We are not aware of a problem with the lanai light switch; it appears to be functioning properly. We hope you'll visit our beautiful island again!

Aloha Christie, and mahalo for your review and lovely photos! We're very glad you enjoyed your stay and we hope you'll visit us again.

Aloha, and mahalo for your review! We're glad you enjoyed your stay and appreciated the comfortable trade winds.

Aloha, and mahalo for your review. We're glad you enjoyed your stay and are sorry that you misunderstood that the unit is an individually owned vacation rental property. We hope you'll visit again!

Aloha and mahalo for your comment! We're glad you enjoyed your stay and hope you'll return to visit our beautiful island again.

Aloha A, and mahalo for your review. We're very glad you enjoyed your stay, and that you appreciated the condo and the convenience of the resort. We're sorry that you had difficulty with the TV and drier; we would have assisted you but you didn't report them to us! We're available on island to serve you seven days a week. We hope you'll stay with us again!

Aloha Kelly, Mahalo for your comments! We're very happy that you had a pleasurable stay with us, and that you enjoyed the amenities of the condo and the convenience of its location. Hanalei's incredible beach and restaurants, and the plantation-era charm of Kilauea are both just minutes away from Princeville. We hope you'll consider staying with us again to further explore our beautiful island!

Aloha Michelle, and mahalo for your review. We’re glad you enjoyed your stay with us and appreciated the amenities in the unit and complex. Princeville is also a community of private homes as well as being the only Visitor Designated Area on Kauai’s north shore. We hope you’ll visit us again!

Aloha and mahalo for your comments. Check in at this unit is at 3PM and you had arrived early while the cleaning was still in progress. When we contacted you we explained that the cabinets were sticking due to humidity and that the owner was made aware of the problem. You hadn’t informed us about the dirty blinds and vent; we would have sent a housekeeper to clean those, but you had already told us that we needn’t send anyone for cleaning. It is our priority to ensure the comfort of our guests. We regret that you had not contacted us directly with your concerns to allow us the opportunity to address them while you were here. We have staff available by phone during business hours and an emergency line 24 hours every day.

Aloha James, and mahalo for taking the time to write your review. It appears that you had many misconceptions about this vacation rental unit and I apologize for any confusion. It is a privately owned home in the Cliffs resort complex with a full kitchen and laundry facilities, and is not a hotel room. Your check-in instructions were emailed to you three weeks prior to your arrival which included complete driving directions to the complex as well as lock box instructions for accessing the unit. Very few homes on Kauai have air conditioning, and we don’t advertise the unit as having any. I apologize that you were uncomfortable but the average nighttime temperature during your stay was below 70 F. It is common courtesy in all homes in Hawaii to remove your shoes before entering, not just for this unit. Your comments regarding the condition of the unit has been brought to the attention of the owner. We are sorry that you didn’t enjoy your stay.

Aloha Jean, and mahalo for your review. We're thrilled that you had such a good time with us at the Cliffs. We're glad you enjoyed the condo and its location near the beautiful beaches of Kauai's north shore. We'd love for you to visit us again, so please let us know when you are ready to return!

Aloha Darin, and mahalo for your comments. We hope you enjoyed your stay and are glad that you appreciated the location of the property. We will relay your comment regarding updating the unit to the owner.