Alfonso, thank you for selecting our hotel and being our guest. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management

Thank you for choosing Extended Stay America - Jacksonville - Lenoir Avenue South. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thanks for being our guest, and we look forward to seeing you in the future. Sincerely, General Manager

Dear Chad, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we apologize for the cleanliness issues and the breakfast not meeting your expectations and not providing an outstanding experience. Please accept our apologies, as we never meant to disappoint our guests. We will address the issues with our team and ensure this does not happen again. We appreciate your feedback and hope you will stay with us again so we can show you the excellent stay you deserve. Sincerely,Hotel Management

Dear Eric, Thank you for taking the time to review your stay with us. We're glad you enjoyed our amenities and found the pool clean. However, we apologize for any discomfort you experienced with the mattresses and stovetop burners. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon. Sincerely,Hotel Management

Dear Savannah, Thank you for being our guest at Extended Stay America and including us in your travel plans. We are glad you had a good time here. However, we are sorry for not meeting all your expectations and have noted them for future improvement. Please join us again if you revisit the area.Sincerely,Hotel Management

Dear Ming, Thank you for dedicating the time to share your feedback. We always aspire to exceed our guests' expectations; therefore, we apologize that this was not your experience. We will look into this further. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management

Dear Wilmari, Thank you for your positive review of Extended Stay America! We're thrilled that you found our service excellent and that your room was spacious and comfortable for your family. We appreciate your business and hope to see you again soon!Sincerely,Hotel Management

Dear Elisabeth, Thank you for your feedback. It is disappointing that we could not provide you with a more pleasant stay. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for the cleanliness issues with your guest room and any oversight in our hotel area, and remedial steps within our housekeeping department are underway to ensure this does not happen again. Thank you for bringing this to our attention. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Gabriel, We are sorry to learn about your concerns and apologize for the inconvenience. Please allow us to look into this to see what went wrong. Meanwhile, if you need any assistance, please reach out to the hotel directly; we are always here to help. We look forward to hearing from you and would like to have the opportunity to resolve these concerns to your satisfaction.Sincerely,Hotel Management

Dear Kristen, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. Our front desk team is available round the clock to help you. Please stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear shamira, Thank you for selecting our hotel and taking the time to write a review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear SUNLYEONG, Thank you for reviewing your stay at our hotel. Please accept our apologies for the maintenance and housekeeping issues you experienced during your stay. Our housekeeping and maintenance team works hard to ensure our guests have the best time in our hotel. Regrettably, we failed in your case, and we're sorry for any inconveniences you had to go through. We are already working to address the problems you mentioned, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Adrian, thank you for sharing your review of Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

Brittany, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again.   Sincerely, Hotel Management

Noemi, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from one of the associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management

Jasmine, thank you for being our guest and for taking the time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management

Melanie, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management

Monique, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

Nikki, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management

Thank you for your review. We are sorry the size of our room was not to your expectations and are disappointed to read our accommodations did not provide the value for which you were hoping. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management

It was a pleasure having you as a guest at Extended Stay America. We are thrilled to read you were impressed with the service provided by our team and that you had a great stay with us. However, we regret the inconvenience caused due to the noise issue. Your rating is genuinely appreciated, and we look forward to your return visit. Sincerely, Hotel Management

Thank you for being a guest at our hotel. We apologize for the inconvenience you had due to our front office associates and the cleanliness issue you had in the suite you stayed in. We will discuss these comments with our front office and housekeeping teams to take appropriate actions. Counting on your kind generosity to accept our apologies, we hope you will afford us a chance to serve you again. Sincerely, Hotel Management

Thank you for returning to Extended Stay America. It's a pleasure to know you continue to enjoy your time with us as well as the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

Adanay, thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We will share your concern with our housekeeping team in an effort to be more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management

LaQuesha, thank you for your excellent rating and for sharing your experience. It was a pleasure to know you had a comfortable stay and that you liked the overall layout of your immaculate suite. We appreciate your comments and look forward to seeing you at Extended Stay America. Sincerely, Hotel Management

Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management

Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations. We will share your comments with our department heads so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Mark, thank you for your review. We are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management

Thank you for choosing us while here for business. We apologize for the cleanliness issues you faced while you were here. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and we're working with them to tighten procedures to make sure that we deliver a superb stay every time. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management

Thank you for being loyal to our brand. We sincerely apologize for the cleanliness issues you encountered in your first room and for the problems you faced with one of our housekeeping staff. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management

Corey, we are sorry to learn about the cleanliness issues you encountered in our rooms. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. Thank you for bringing this to our attention. We hope to welcome you back the next time you are in our area. Sincerely, Hotel Management

Thank you for visiting us. Although you liked our spacious property, we apologize for the odor and cleanliness issue you encountered during your stay. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management