Servicio de la propiedad

Opiniones de Four Points by Sheraton Jaipur, City Square

5 out of 5
Four Points by Sheraton Jaipur, City Square
City Square, Vasundhara Colony, Tonk Road, Jaipur, Rajasthan

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 114 de 272 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 85 de 272 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 37 de 272 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 272 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 272 opiniones" "

8.6/10

Limpieza

8.2/10

Servicio y personal

6.4/10

Servicios

8.2/10

Condiciones de la propiedad

5.8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Adria marina Santiago

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Muy sucio viejo, descuidado, horrible. Personal trata de ser amable
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2018

8/10 Bueno

Juan Eduardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena relación calidad/precio
Es un buen Hotel 4 estrellas.Lo peor es la internet gratis de la recepción, practicamente no funciona.El desayuno correcto. Lo recomiendo

10/10 Excelente

Lourdes, España

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente

6/10 Aceptable

Hargurmail

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The people were top notch. Owners need to spend money and update the flooring and lighting. Also need to clean up the outside.
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Poongunran

Le gustó: Limpieza
Overall it was ok. Had to wait for an hour to get lunch when we were the only party in the restaurant. The hotel otherwise is a typical 3 star property
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Divya

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
I have stayed at many Sheraton properties around the world. This one probably ranks at the bottom of my list. The property is extremely old. Requires renovation and maintenance. It is not worthy of a four star rating. I had many issues during my stay. The first room we were given had a cockroach. No hot water in the shower (barely luke warm). I stayed there during the winter, so not having hot water was an issue. The food service at the restaurant is extremely slow. Overall very subpar experience for the price. Not at all worth it.
Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Amina

Le gustó: Limpieza
Hôtel très loin du 5 etoiles
Un hôtel moyenne gamme . Pas du tout du 5 étoiles vu l'état de l'hôtel et ses chambres. Pour moi c'est une honte que Sheraton propose ce type d hôtels avec un standard de 5 étoiles qui est en vrai équivalent de 3 étoiles
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Navneet

Viaje en pareja
No le gustó: Condiciones de la propiedad
Food was good, but the hotel condition is not as showcased in the pictures. Very poorly maintained. Also airport pick up is a scam, they say 800Rs but end up charging you more than 1000Rs when the actual Uber rate is around 130Rs. Wouldn’t recommend the hotel for the price.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Neha

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Ravleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The water didn't get that hot in the shower
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Sagar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023

2/10 Terrible

Hrithik

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst 5 star hotel ever!!!
Worst customer service ever. Initially when we came in staff refused to help assist with luggage. Then we were allocated a room where the air conditioning wasn't working. Then on the day of check-out at 9AM they call and ask when are you leaving the room. We asked the hotel can you please assist with a taxi as our driver cancelled totally ignored. Also they have a swimming pool, perhaps there's more piegons and their poop than human beings. I wonder how they're even a 5 star hotel. I highly recommend you don't stay at this hotel.
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Ramchander

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Dinesh

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

4/10 Malo

Jungrezkhan, Milwaukee

Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The air condition in the room was not working and then they changed our room to 7th floor which was very tough to communicate with the front desk since the phone was not working. I would not recommend anyone to stay at this hotel it’s just waste of money!
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

mirza

Se hospedó 2 noches en marzo de 2023

2/10 Terrible

Mercy Megan

The property location is terrible. The spa should be better with better service. Shower floors need some cleaning. Most staff are nice apart from a guy at the front office . He’s dark and around 5.4 feet tall. He didn’t seem to be happy I was there. When I tried to book , he said it full booked. Yet the rooms were available on Expedia. I felt unsafe around him. He should not be at the front desk if he cannot accommodate every race .
Se hospedó 2 noches en febrero de 2023

4/10 Malo

sunita

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is not updated and rooms are not clean.
Se hospedó 2 noches en enero de 2023

10/10 Excelente

RAJESH

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
I always stay this hotel whenever I come to Jaipur , location is good , hotel is clean, cozy.
Se hospedó 4 noches en julio de 2022

2/10 Terrible

Bineesh, LEAGUE CITY

Viaje en grupo
No le gustó: Limpieza y servicio y personal
Took 30 min to check in and the front desk staff was not kind
Se hospedó 1 noche en junio de 2022

8/10 Bueno

Kirti

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoyed the Stay
Very Nice Hotel , comfortable , clean , food was good. Overall very nice.
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Vittesha

Se hospedó 1 noche en marzo de 2022

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Lots of restrictions in terms of pool timing. Pool area closed off after 6 pm.
Se hospedó 2 noches en marzo de 2022

2/10 Terrible

POOJA

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very bad experience with this hotel
Worst Hotel i ever visited . It's a 2 star hotel not a 5 star . Rooms was stinking and very poor service from the hotel . AC was not working and Food Quality is very bad and smelly . It's not worth to spend such amount on this hotel .It's a advise to u pls remove this hotel from your site that nobody book from your portal .
Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Mitesh

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Locarion is good and staff is co operative
Se hospedó 1 noche en marzo de 2022

8/10 Bueno

Lina Guiselle Gonzalez

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Nice hotel, very good service, quite Ok restaurant. A couple of things: I needed to do a business call and could not use my bedroom as my wife and child were there. The hotel was not useful in helping out. I was not allowed to use the (empty) event rooms and after asking if there was a place where I could have a private conversation I was told simply "no". Separate comment: the hotel is part of Sheraton, an international chain; I was surprised at the lack of international (particularly western) choices from the restaurant. Pasta was listed, without description, and when I inquired, the waiter could not explain beyond saying they had a red one, a white one and a oink one... Finally, they have s nice small store where they sell fabrics and handicrafts. The vendor is very pushy, was asking my wife for her phone number and made her uncomfortable enough that by the end of the stay she didn't want to go by the restaurant by herself because the store was next to it. There was another vendor there next to the restaurant, selling puppets, and was also very pushy trying to sell every time we walked towards the restaurant. Not really expected in this kind of hotel...
Se hospedó 4 noches en diciembre de 2021
Respuesta de General Manager, Four Points By Sheraton, Jaipur, el 18 ene. 2022
Dear Guest, Thank you so much for your valuable feedback. We are delighted to know that we were able to delight you during your stay. We, at Four Points By Sheraton Jaipur, are committed to the guest satisfaction through our hospitality and these feedbacks motivates to continue the good work. Looking forward to welcome you back. Thanks and Regards General Manager Four Points By Sheraton, Jaipur

2/10 Terrible

Ranjeev

Viaje familiar
No le gustó: Limpieza y servicio y personal
Worst service in hospitality industry
One of the worst properties in terms of service. Following events occurred with us: 1. During check-in when I was mailing ID documents front office executive started attending another customer 2. Since next morning we had to drop our son to his school early for SAT exam, we requested for packed breakfast for him. Next morning I called the reception 20 min before leaving and was told breakfast is ready. But when we reached reception it wasn’t. Also the breakfast that we asked for wasn’t packed instead he was given two muffins and some cut fruits. We left since he had to reach school and child was empty stomach till 1pm as he doesn’t eat such things. 3. We reached hotel around 3pm and that was when room was being cleaned and was not cleaned properly. 4. Around 5pm I was making coffee and since there was no stirrer in the room asked room service. Even after 45 min nothing came and I called reception got bit angry then they got tray full of stirrer and spoons. 5. On first morn while bf we were told it’s available till 11 am, so next morn we reached restaurant by 10:45 and asked for some eggs to be made but that never came. And wishing 5 min all food was taken. No one came and checked if we want to place last order or need anything since they are closing. When complaint to manager they apologised and later on my insistence Ex Director of the hotel came yo visit us. Not sure if any action will be taken to improve service, cleanliness etc to keep us quiet gifted chocolates.
Se hospedó 2 noches en diciembre de 2021
Respuesta de General Manager, Four Points By Sheraton, Jaipur, el 18 ene. 2022
Dear Guest, Thank you so much for your valuable feedback. We, at Four Points By Sheraton, Jaipur, are committed to the guest satisfaction through our hospitality and disappointed that we were not able to meet your expectation. We will take your feedback with utmost sincerity and will improve further to ensure your next stay with us is very comfortable and convenient. Looking forward to welcome you back.

2/10 Terrible

Vivek

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Last choice
Terrible stay. Propyls not even worth 3.5* .condition of rooms, elevator, approach of staff, everything is like a supervisor guest house.
Se hospedó 1 noche en diciembre de 2021
Respuesta de General Manager, Four Points By Sheraton, Jaipur, el 18 ene. 2022
Dear Guest, Thank you so much for your valuable feedback. We, at Four Points By Sheraton, Jaipur, are committed to the guest satisfaction through our hospitality and disappointed that we were not able to meet your expectation. We will take your feedback with utmost sincerity and will improve further to ensure your next stay with us is very comfortable and convenient. Looking forward to welcome you back.

10/10 Excelente

MANISH

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
WORTH CONSIDERING FOR JAIPUR STAY:)
Overall experience was good. PROS were excellent location, ambience, staff helpfulness, facilities, buffet breakfast, cleanliness. CONS were food portions in in-room dining were smaller than expected and the whole outside look of the hotel needs upliftment & renovation.
Se hospedó 4 noches en octubre de 2021

2/10 Terrible

Aditya

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Waste of Money
No staff to escorts you to your room post check in. Quality of food is beyond pathetic, waiters sent to your room are just the worst, I have had better experience in local hotels in jaipur with the staff. Cold tea is served... If you ask for glasses they will not even bother to clean them. Roti served in dinner is made from flour that has gone bad and smells, if you tell them about their service they will simply grinn back at you. I asked for the manager and no one bothered to call me or come to my room to speak... Dont waste your money, you will get better services at a local hotel.
Se hospedó 1 noche en julio de 2021

6/10 Aceptable

Kirti

Se hospedó 1 noche en marzo de 2021

8/10 Bueno

mirza

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2021

10/10 Excelente

VINEET

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall good experience
Stay was good. Overall good experience
Se hospedó 1 noche en octubre de 2020

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable room with a great bed. Best nights rest I had in a long time.
Se hospedó 1 noche en septiembre de 2020
Respuesta de Four Points By Sheraton Jaipur, el 27 oct. 2020
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice Stay
overall good experience. Duty Manager Shivani is very nice.
Se hospedó 2 noches en marzo de 2020

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel and service
My parents spend 2 nights in Feb 2020. Service was excellent. Their rate included Club access and dinner. Food was very good. Hotel rate was very good for tourist friendly Jaipur. Will stay again
Se hospedó 2 noches en febrero de 2020

8/10 Bueno

Bernard, London

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I have completed the questionnaire which should. Be sufficient
Se hospedó 2 noches en febrero de 2020

10/10 Excelente

Sangeetha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
value for money
Amazing stay Hotel staff very courteous Food was also good I would stay here again if I visit jaipur Value for money
Se hospedó 4 noches en enero de 2020
Respuesta de Four Points By Sheraton Jaipur City Square, el 2 feb. 2020
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect location for early morning flights. Brilliant staff with great and helpful attitude. Comfortable room and nice, cozy beds. In room anenities with free supply of bottled water and tea and coffee anenities. A vegetarian restaurant accross thecroad offers a very rich and varied menu at very affordable price.
Se hospedó 1 noche en enero de 2020
Respuesta de Four Points By Sheraton Jaipur City Square, el 2 feb. 2020
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

10/10 Excelente

krishna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing hotel with amazing food.
great hotel, very comfortable and has amazing free breakfast and dinner. Can’t ask more. Highly recommend this place.
Se hospedó 2 noches en enero de 2020
Respuesta de Four Points By Sheraton Jaipur City Square, el 2 feb. 2020
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

10/10 Excelente

Laurie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de Four Points By Sheraton Jaipur City Square, el 2 feb. 2020
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

10/10 Excelente

Jaskeran

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2019
Respuesta de Four Points By Sheraton Jaipur City Square, el 2 feb. 2020
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

8/10 Bueno

SANJIV

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019
Respuesta de Four Points by Sheraton Jaipur, City Square., el 22 oct. 2019
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

2/10 Terrible

Dheemant

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
worst stay
Very basic room, AC did not work and denied breakfast!
Se hospedó 1 noche en septiembre de 2019
Respuesta de Four Points by Sheraton Jaipur, City Square., el 22 oct. 2019
Thank you for taking the time to complete our Guest satisfaction survey. On behalf of our entire staff at Four Points by Sheraton Jaipur, we apologies for the concerns you shared about your experience at our hotel. We have seriously addressed your low ratings with our heads and team for immediate remedial action to ensure this situation does not reoccur in future. We once again apologize for the inconvenience caused and look forward to your kind understanding and yet another opportunity of being service to you. We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Warm regards, Four Points by Sheraton Jaipur, City Square.

2/10 Terrible

Rattan

Le gustó: Limpieza
No le gustó: Servicio y personal
Terible stay at hotel, never stay in there again..
Terrible. In the breakfast we noticed sprouted chickpeas had fungus growing on them. Check in took too long time. Beds were soiled. On day 2 of my stay i asked them change of clean towel, they took away one from my room but in return noticed they brought back worse than they took one for change. I had a severe cold whilst staying in the hotel. I asked room service for providing salt in my room, when started using it for gargle I found they actually brought in black peppe. Facilities wise the hotel was worse than 2 star although they advertised 5 star.
Se hospedó 2 noches en agosto de 2019
Respuesta de Four Points by Sheraton Jaipur, City Square., el 22 oct. 2019
Thank you for taking the time to complete our Guest satisfaction survey. On behalf of our entire staff at Four Points by Sheraton Jaipur, we apologies for the concerns you shared about your experience at our hotel. We have seriously addressed your low ratings with our heads and team for immediate remedial action to ensure this situation does not reoccur in future. We once again apologize for the inconvenience caused and look forward to your kind understanding and yet another opportunity of being service to you. We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Warm regards, Four Points by Sheraton Jaipur, City Square.

2/10 Terrible

V

Viaje de negocios, Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
I don’t want mention name but there staff not helpful For arrangements take Long time and never follow instructions
Se hospedó 1 noche en agosto de 2019