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Opiniones de Days Inn by Wyndham Jersey City / NYC Area

2.5 out of 5
Days Inn by Wyndham Jersey City / NYC Area
750 Tonnelle Ave, Jersey City, NJ

Opiniones

5.0
Puntuación de 10, es decir, Excelente. Basada en 46 de 423 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 57 de 423 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 77 de 423 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 90 de 423 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 153 de 423 opiniones" "

5.0/10

Limpieza

5.4/10

Servicio y personal

4.2/10

Servicios

4.6/10

Condiciones de la propiedad

4.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Abel

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sin comentarios
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sam, el 27 sept. 2023
Dear Abel,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with housekeeping/maintenance/front desk to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Manager

2/10 Terrible

Sofia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not clean. Bad smell. The personal on front desk not friendly. Never coming back
Respuesta de Sam, el 27 sept. 2023
Dear Sofia,Thank you for taking the time to post review regarding your experience of stay at our hotel.I apologize for not meeting your expectations regarding cleanliness, smell, staff performance etc. on your recent visit. I have shared your feedback with housekeeping department and front desk to take care of these issues and prevent any future occurrences. I sincerely appreciate your time and feedback.Kind regards,Hotel Manager

10/10 Excelente

jose

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Sam, el 27 jul. 2023
Dear Jose,Thank you for taking the time to post a review of your stay. It's great to note that you enjoyed your overall stay and facilities and our accommodations fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Hotel Manager

4/10 Malo

Nicolas

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2023
Respuesta de Sam, el 24 may. 2023
Dear Nicolas,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to note the rating you provided for your stay experience. Please rest assured that we are taking the appropriate measure to improve the guest experience. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

10/10 Excelente

Ivelisse

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Fue una experiencia increíble. Todo super limpio, organizado. El personal bien servicial y educado. Me encantó
Se hospedó 2 noches en octubre de 2022

8/10 Bueno

KENDRY

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2021

2/10 Terrible

Cliente verificado

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No recomiendo este hotel , tiene olor fuertemente a cigarrillos el desayuno es malo y mi cuarto tenía unos animales que querían entrarse por un hoyo que había en el techo se lo dije al personal y no hicieron nada y no parecía ni sorprenderlos ni mucho menos importarles
Se hospedó 1 noche en diciembre de 2019
Respuesta de Sam, el 24 dic. 2019
Dear Sir/Madam, Thank you for taking the time to post review about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you did not like the smell, breakfast, maintenance issues. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Hotel Manager

8/10 Bueno

Victor

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Me gustó el Buen servicio del personal. Lo que no me gustó fue que en algunas áreas había mal olor
Se hospedó 1 noche en octubre de 2019
Respuesta de Sam, el 21 oct. 2019
Dear Victor, Thank you for posting the review about your stay at our hotel. We appreciate that you liked the hotel staff service. We have noted your concern about smell for which we apologize. We have already corrected this issue. Look forward to providing better guest experience in future. Sincerely, Hotel Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service and my room was very clean👍
Se hospedó 2 noches en junio de 2019
Respuesta de Sam, el 25 jun. 2019
Dear Sir/Madam, Thank you for taking the time to post review with such positive feedback about our Days Inn, Jersey City! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay including customer service and room cleanliness. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Manager Days Inn, Jersey City dijcnjusa@gmail.com

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La habitación está en muy malas condiciones con huecos luces rotas
Se hospedó 1 noche en mayo de 2019
Respuesta de Sam, el 23 may. 2019
Dear Sir/Madam, Thank you for your time to post review regarding your experience of stay at our hotel. We sincerely apologize for the inconvenience caused to you especially due to room condition including lights. We have addressed the issue. Look forward to receiving another chance from you to serve you better in future by having you stay at our hotel during your next visit to Jersey City. Sincerely, Hotel Manager dijcnjusa@gmail.com

2/10 Terrible

Cliente verificado

No le gustó: Limpieza y servicios
Se hospedó 7 noches en noviembre de 2018

2/10 Terrible

Jose

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No un buen lugar
Instalaciones viejas no elevador para segundo piso la calefacción olía mal el desayuno se reduce a pan y cereal el parqueo sin seguridad
Se hospedó 2 noches en octubre de 2018

4/10 Malo

jorge

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
pesima la resepcionista muy malaclase no fue cordial que uno espera
Se hospedó 1 noche en julio de 2018

4/10 Malo

luz Virginia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2018

8/10 Bueno

Evelyn

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Atención, consideración y resolución
La impresión de amabilidad no la tuve al llegar. Estuve en habitación No smoking, pero el olor a cigarrillo en los pasillos era insoportable. Incluso, vi personas fumando en áreas comunes. Incomodidad en los pasillos. No hay ascensor. No hicieron las camas ni cambiaron las sábanas. El desayuno es frío, pobre, escaso y siempre lo mismo. El baño está remodelado; muy bonito.

10/10 Excelente

Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel cómodo por poco
La estancia fue buena pero está muy retirado y el desayuno le hace falta más variedad

6/10 Aceptable

María C., México

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Makes you Hope for More
The Hotel itself it's pretty old, but cleaning personnel tries their best to keep it clean, they were very kind and helpful. Locations is okay. If you want to go to the city and take the bus and path it's only a couple blocks walking. But when you come back from NYC at night there is no bus service so be ready to pay a 20 to 30 cab from Jersey City(Jorney Square) or Hoboken station, But it's worth it because your car is in a parking safe, no sun and free. Don't expect anything from their breakfast it's cereal and toast. BEWARE make sure you ask for the incidental security voucher they make you sign. The charged my card $25 without telling me anything which really upset me. Also to use the safe is a $1.50 charge they say nothing about. Make sure when you check out ask for ALL recipes.

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad

8/10 Bueno

Alyssa E.

No le gustó: Servicios
All was good Staff included but the mere fact that you have to walk or uber food in extreme rates that was disappointing.. overall I would return with a rental to move around.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sam, el 20 mar. 2024
Dear Alyssa,Thank you for taking the time to post review regarding your recent stay at our hotel.Your feedback is very important to us. We appreciate that you liked everything including staff performance. We have noted down your concern about commuting around and can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

10/10 Excelente

Marvin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient
Se hospedó 1 noche en marzo de 2024
Respuesta de Sam, el 13 mar. 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be convenient. I will share your comment with our team, who I am certain will be encouraged by your remark. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely, Hotel Manager

10/10 Excelente

Marvin

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios
Great location
Se hospedó 1 noche en marzo de 2024
Respuesta de Sam, el 6 mar. 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you liked the location and enjoyed your overall stay. I will share your comment and rating you provided with our team, who I am certain will be encouraged by those. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely, Hotel Manager

8/10 Bueno

Marvin

Viaje en grupo
Le gustó: Limpieza
Good location
Se hospedó 1 noche en febrero de 2024
Respuesta de Sam, el 6 mar. 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you liked the location and enjoyed your overall stay. I will share your comment and rating you provided for your stay with our team, who I am certain will be encouraged by those. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Hotel Manager

2/10 Terrible

Christine

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Sam, el 23 ene. 2024
Dear Christine,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback in terms of rating you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Terrible

Usayd

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My recent stay at Days Inn was a haunting experience that I cannot overlook. The room was a disgrace, with dried blood on the mattress, semen stains on bed covers, and hair strewn across the unkempt space. The bathroom showcased a bathtub marred by black and yellow stains, reflecting a complete lack of hygiene. The air conditioning barely worked, leaving a foul odor of weed and urine lingering throughout. The thin walls amplified noise, making it impossible to escape the constant disruptions from neighboring rooms. Customer service, especially from the manager, was abysmal. Basic requests for cleanliness were met with disrespect, as the manager seemed inconvenienced by our presence. Attempts to address these issues were futile, as he consistently ignored us. The cleaning service was equally disappointing, requiring three requests to address a single cleanliness concern. In conclusion, Days Inn provided my worst hotel experience ever. Despite the enticing price, I strongly advise against booking here. Look elsewhere for a hotel that prioritizes cleanliness, customer service, and basic decency. Save yourself from this deplorable ordeal.
Respuesta de Sam, el 12 ene. 2024
Dear Usayd,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the room was not clean, a.c. operation was not good and you did not like the staff performance. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 Aceptable

Nigeria

Viaje familiar con niños
No le gustó: Limpieza y servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sam, el 3 ene. 2024
Dear Sir/Madam,We would like to thank you for taking the time to post review regarding your recent stay experience at our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Hotel Manager

2/10 Terrible

Mauricio

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Não vale o preço pago, um hotel velho e sem o min de manutenção para atender o público. Equipe sempre ausente e com extrema má vontade no atendimento.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sam, el 20 dic. 2023
Dear Mauricio,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the value for price paid, maintenance of hotel, staff performance etc.. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

sebastien

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not clean....
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sam, el 20 dic. 2023
Dear Sebastien,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness on your recent visit. I have shared your feedback with housekeeping department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 Terrible

Jill

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely do not recommended. Do not stay here. I and my 2 kids did not feel safe. Dirty run down hotel with horrendous conditions. The mirror in the bathroom had wrotten on it "im watching you" in the steam whcih you could still read when we walked in and was dry. Killed a cockroach when we walked in. Bathroom was disgusting. We ended up findimg a different hotel to stay. Holiday Inn just down the road was VERY nice and they came to our rescue with a room
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sam, el 15 dic. 2023
Dear Jill,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not feel safe and did not like the cleanliness. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

Madhu

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very rude. Place is very very dirty. There were cigarette holes on the blanket. Wall paintings were coming off. Feels very unsafe.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sam, el 29 nov. 2023
Dear Madhu,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the staff performance, cleanliness, condition etc. Pease rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Malo

Eunice

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sam, el 22 nov. 2023
Dear Eunice,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided in terms of rating to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Terrible

Arnaud

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible!
It was a really bad experience. We choose Days Inn because we're friends who travel a lot and we know that the Days Inn are good quality. However, this one was really horrible. The manager said that our card was declined and charged us like 25$ on our initial price. We had 3 rooms. The quality of the rooms was horrible... One room smelled really bad (cigarette when it said no smoking place) and the mattress contained blood, water spot, etc. The mirrors was not clean and the floor was sinking. We don't have faith in the brand anymore!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sam, el 8 nov. 2023
Dear Arnaud,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the quality, smell, cleanliness etc. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. However, please note that your card was declined and hence we tried to reach you several times through phone but you did not respond. Hence, we had to cancel the reservations. You were given the room types and price prevailing at the time of check-in. We never claimed that we have been no smoking place.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Malo

Kevin, West Valley City

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was dirty smelt like pot , main entrance was up stairs from the street. Bad breakfast, bad coffee.
Se hospedó 3 noches en octubre de 2023
Respuesta de Sam, el 8 nov. 2023
Dear Kevin,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding smell, breakfast etc. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Terrible

Henry

Se hospedó 3 noches en octubre de 2023
Respuesta de Sam, el 1 nov. 2023
Dear Henry,I am writing to thank you for taking the time to post review regarding your recent stay at our hotel.We accommodate many guests each evening and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. Consequently, it’s disappointing to learn that you are unhappy.Please, accept my sincere apology.I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.Please, be assured that the rating of your stay you provided has been noted and the appropriate action has been taken. Yours truly,Hotel Manager

2/10 Terrible

kimberly

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This by far is the worst hotel I’ve ever stayed in. The parking lot is underneath the building so you have to walk up two flights of stairs to even get to the front then up more for your room. Fridge didn’t work. Carpets dirty. Some guys approached me in the parking lot about driving them someone. Super sketchy. I stay in probably 50different hotels a year by far this is the worst ever encounter. Don’t stay here. Literally the dumpster out back is cleaner and friendlier.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sam, el 1 nov. 2023
Dear Kimberly,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience regarding fridge operation, cleanliness of carpet etc. did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Malo

Anish

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
breakfast was too meagre. Expect enough to fill the stomach OR DO NOT PRIVIDE IT ALL/ OR describe it at the site while booking about what you are offering to customer.
Se hospedó 2 noches en octubre de 2023
Respuesta de Sam, el 1 nov. 2023
Dear Anish,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding breakfast on your recent visit. I have shared your feedback with the concerned department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

8/10 Bueno

Pollyanna

Viaje en grupo
Le gustó: Servicio y personal
O local tinha camas confortáveis, porém deixa a desejar na limpeza e na condição física do imóvel.
Se hospedó 1 noche en octubre de 2023
Respuesta de Sam, el 25 oct. 2023
Dear Sir/Madam,Thank you for taking the time to post review regarding your recent stay at our hotel.We appreciate that you liked the bed comfort. Your feedback is very important to us and we can assure you that we will use this information to do everything possible regarding cleanliness and physical condition to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

4/10 Malo

Lauren

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
One word: Don’t Super old super sketch hotel. I’m not a picky person. At least it didn’t seem to have bed bugs.
Se hospedó 1 noche en octubre de 2023
Respuesta de Sam, el 25 oct. 2023
Dear Lauren,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding condition of the hotel etc. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Terrible

Jamie

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disgusting and Gross Hotel. Filthy.
The property is filthy and in poor repair. The lamp by the desk didn't work, there were stains, STAINS, on the bedspread. There was a huge carpet stain that looked like mold underneath the air conditioner. The entire place reeked. I can't describe the smell. Thank god the window opened or I would have gotten NO sleep, just from the smell. The furniture was in poor repair as well. No coffee maker in the room. Overall, this was a complete garbage hotel.
Se hospedó 6 noches en octubre de 2023
Respuesta de Sam, el 25 oct. 2023
Dear Jamie,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness, condition and smell on your recent visit. I have shared your feedback with housekeeping and maintenance departments to take care of the issues. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 Terrible

Nikhil

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel smells bad
Hotel smells bad Not clean Expensive Not friendly employees Rooms smell bad Tried to cancel but they didn’t approve Breakfast not good
Se hospedó 2 noches en octubre de 2023
Respuesta de Sam, el 25 oct. 2023
Dear Nikhil,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations especially regarding smell, cleanliness, value for price paid, staff performance, breakfast etc.; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The room smelt like cigarettes, there was hair on the towels (not mine), the lighting was awful,
Se hospedó 1 noche en octubre de 2023
Respuesta de Sam, el 18 oct. 2023
Dear Sir/Madam,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to note that you did not like the room smell, cleanliness of towels, lighting condition etc. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

ALBERTO

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the worst place on earth !!!
Se hospedó 5 noches en septiembre de 2023
Respuesta de Sam, el 11 oct. 2023
Dear Alberto,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the hotel did not exceed your expectations. I will be sure to send this information to our housekeeping, maintenance departments and front desk. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

6/10 Aceptable

NERVIC

Se hospedó 2 noches en julio de 2023
Respuesta de Sam, el 11 oct. 2023
Dear Nervic,Thank you for taking the time to post review regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information in terms of rating you provided regarding you stay, to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

2/10 Terrible

Cristell

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the worst experiences I’ve had to stay in a hotel this low quality. Our room reeked of cigarette despite being non smoking. The sheets looked unwashed. The restroom had stains all over the toilet and shower. No trash bag out in place. The trash can was dirty. The walls looked like falling apart. Felt like a cheap motel if not worst.
Se hospedó 2 noches en octubre de 2023
Respuesta de Sam, el 11 oct. 2023
Dear Cristell,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dirty and smelly. Booked a non smoking room but room has strong smoke smell
Se hospedó 1 noche en octubre de 2023
Respuesta de Sam, el 11 oct. 2023
Dear Sir/Madam,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness, smell etc. on your recent visit. I have shared your feedback with housekeeping department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 Terrible

greg

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sam, el 20 sept. 2023
Dear Greg,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to note the rating you provided for your stay experience. Please rest assured that we are taking the appropriate measures to improve the same.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

Alex Lup Wai

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The counter clerk gave us a key to a room that is already occupied
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sam, el 20 sept. 2023
Dear Alex,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

6/10 Aceptable

Dave

Viaje en grupo
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sam, el 13 sept. 2023
Dear Dave,Thank you for taking the time to post review regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

10/10 Excelente

Tyrajah

Se hospedó 3 noches en agosto de 2023

2/10 Terrible

Jimmy

No le gustó: Servicios
It’s smoking hotel you lie me I did not stay. Please give me refund. Jimmy Nguyen 2394042627
Se hospedó 2 noches en julio de 2023
Respuesta de Sam, el 6 sept. 2023
Dear Jimmy,Thank you for taking the time to post review regarding your recent reservation at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding non-smoking hotel. Please note that we, from the hotel never said that ours is a non-smoking hotel. Again, thank you for your time and valuable feedback. Kind regards,Hotel Manager