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Opiniones de InterContinental Johannesburg Sandton Towers, an IHG Hotel

5 out of 5
InterContinental Johannesburg Sandton Towers, an IHG Hotel
Corner Maude And 5th Streets, Sandton, Gauteng

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 107 de 160 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 32 de 160 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 160 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 160 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 160 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

9.6/10

Servicios

8.6/10

Condiciones de la propiedad

Opiniones

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de Ricardo, el 20 feb. 2020
Good day, We would like to thank you for taking your time to complete our online survey. We thank you for the positive rating, we will convey the message to all of our departments. We look forward to welcoming you back in the near future. Regards, Ricardo De Almeida. Guest Relations Manager.

10/10 Excelente

Walter, córdoba-.- Argentina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sin dudas es la mejor zona para alojarse en Johanesburgo, la más segura y la más top.
Respuesta de Josiah, el 26 dic. 2015
Thank you for your wonderful feedback and rating and I do trust that I will have the pleasure of welcoming you back again.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I liked its location, very secure and within shopping mall However l encountered some mishap during my stay on 14th March alarm trigered and we had to rush downstairs by steps from 25th floor and following day 15th March on our way from the mall water was gushing along the sky walk what l didn't like is on all in incidents there was no one to direct guests nor any word from management also hot water was erratic during my stay
Se hospedó 3 noches en marzo de 2020
Respuesta de Ricardo, el 16 abr. 2020
Good day, We would like to start off by thanking you for taking your time to complete our online survey. We thank you for your constructive feedback, Feedback like yours helps us to improve the service we offer our guests. As to the incident you experienced we would like to apologize for that this was due to a system fault. We look forward to welcoming you back in the near future. Regards, Ricardo De Almeida. Guest Relations Manager.

8/10 Bueno

Wiseman

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2020
Respuesta de Ricardo, el 8 abr. 2020
Good day MM. Wiseman, We would like to thank you for taking your time to complete our online survey. We thank you for your positive rating, we will convey the message to all of our staff. We look forward to welcoming you back in the near future, until then be safe. Regards, Ricardo De Almeida. Guest Relations Manager.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2020
Respuesta de Ricardo, el 16 mar. 2020
Good day, We would like to thank you for your positive rating. We look forward to welcoming you back in the near future. Regards, Ricardo De Almeida. Guest Relations Manager.

10/10 Excelente

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2020
Respuesta de Ricardo, el 16 mar. 2020
Good day MM. James, We would like to thank you for your positive rating. We look forward to welcoming you back in the near future. Regards, Ricardo De Almeida. Guest Relations Manager.

10/10 Excelente

Dee, UK

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel. Lovely breakfast. Very convenient location. Free shuttle to the Gautrain.
Se hospedó 2 noches en febrero de 2020
Respuesta de Ricardo, el 20 feb. 2020
Good day, We would like to thank you for taking your time to complete our online survey. We thank you for the positive feedback, we will convey the message to all of the relevant departments. We look forward to welcoming you back in the near future. Regards, Ricardo De Almeida. Guest Relations Manager.

10/10 Excelente

revolut

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de Ricardo, el 10 feb. 2020
Good day, We would like to thank you for taking your time to complete our online survey. We value your rating and we will convene the rating to all of our departments. We look forward to welcoming you back in the near future. Regards, Ricardo De Almeida. Guest Relations Manager.

10/10 Excelente

andy

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 4 noches en enero de 2020
Respuesta de Ricardo, el 20 feb. 2020
Good day, We would like to thank you for taking your time to complete our online survey. We thank you for the positive rating, we will convey the message to all of our departments to keep up the good service. We look forward to welcoming you back in the near future. Regards, Ricardo De Almeida. Guest Relations Manager.

8/10 Bueno

L

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
good stay
Everything was good and staff very friendly and helpful. My only criticism would be that the breakfast staff are way too attentive and stand very close to you while you eat your breakfast and constantly come and clear up the table. If you finish a glass of orange juice, they instantly take the glass away so I had to get another glass.
Se hospedó 2 noches en enero de 2020
Respuesta de Ricardo, el 20 feb. 2020
Good day, We would like to start off by saying thank you for taking your time to complete our online survey. We thank you for the positive feedback, we will convey the message to all of our departments. We look forward to welcoming you back in the near future. Regards, Ricardo De Almeida. Guest Relations Manager.

2/10 Terrible

Aroon

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020
Respuesta de Ricardo, el 20 feb. 2020
Good day, Thank you for taking the time to tell us about your experience at Intercontinental Johannesburg Sandton Towers. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Intercontinental, and if I can be of assistance to you, please contact me directly at or ricardo.dealmeida@icsandtontowers.com. Sincerely, Ricardo De Almeida ricardo.dealmeida@icsandtontowers.com Guest Relations Manager.

10/10 Excelente

Frances

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great experience
Amazing. Great breakfast. Hotel staff is extremely friendly
Se hospedó 1 noche en enero de 2020
Respuesta de Ricardo, el 27 ene. 2020
Good day. We would like to thank you for taking your time to complete our online survey. Thank you for your positive feedback, we will convene the message to all of our departments. We look forward to welcoming you back in the near future. Regards. Ricardo De Almeida. Guest Relations Manager.

10/10 Excelente

Cliente verificado

Se hospedó 6 noches en diciembre de 2019
Respuesta de Ricardo, el 27 ene. 2020
Good day, Thank you for taking your time to complete our online survey. We thank you for your positive rating. We look forward to welcoming you back in the near future. Regards, Ricardo De Almeida. Guest Relations Manager.

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
I don't know whether we were just given a crappy room or they all happened to be like that over christmas. The aircon was not working, the drainage in the bath and the sink are both awful to use they do not pop up as they should, there was no hot water and the water cut when it was needed. I don't want to give a bad review because i do not know if the other rooms have that issue but the room we were given wasn't right. Cleanliness was the only plus there was about the room. To add the staff do not appear to communicate to each other as what we would ask one they had a different answer than when we had asked the other, how is that acceptable?
Se hospedó 1 noche en diciembre de 2019
Respuesta de Ricardo, el 20 feb. 2020
Good day, Thank you for taking the time to tell us about your experience at Intercontinental Johannesburg Sandton Towers. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Intercontinental, and if I can be of assistance to you, please contact me directly at or ricardo.dealmeida@icsandtontowers.com. Sincerely, Ricardo De Almeida ricardo.dealmeida@icsandtontowers.com Guest Relations Manager.

10/10 Excelente

Hiroshi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
良いサービス
やはり、インターコンチネンタルでの滞在は快適です。 南アでは他のホテルにも滞在した事はありますが、他のホテルより従業員の質も高い様です。 今後も泊まると思います。
Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 5 noches en diciembre de 2019
Respuesta de Kathleen , el 11 dic. 2019
Dear Valued guest Thank you so much for your feedback. Kind regards Kathleen Hedges Front Office Manager

8/10 Bueno

Adriana

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2019
Respuesta de Kathleen , el 27 nov. 2019
Dear Valued guest Thank you so much for your valuable feedback. I hope we can welcome you back soon. Kind regards Kathleen Hedges Front Office Manager

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2019
Respuesta de Kathleen , el 26 nov. 2019
Dear Valued guest Thank you so much for your valuable feedback kind regards Kathleen

8/10 Bueno

VERONIQUE

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice venue for congress and superb vicinity Concierge Calvin Great assistance was very much appreciated!
Se hospedó 4 noches en octubre de 2019
Respuesta de Kathleen, el 19 nov. 2019
Dear Valued guest Thank you so much for your feedback. kind regards Kathleen Hedges Front Office Manager

8/10 Bueno

STEPHEN N

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rooms very good and clean and great service.
Se hospedó 1 noche en octubre de 2019
Respuesta de Kathleen, el 19 nov. 2019
Dear Valued guest Thank you so much for your feedback. kind regards Kathleen Hedges Front Office Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Glad I chose this great hotel.
Excellent service, luxury and comfort. The one issue is that the air conditioning on maximum was still quite warm. Otherwise an excellent hotel, good food, clean and also very safe and comfortable in a great location.
Se hospedó 2 noches en octubre de 2019
Respuesta de Kathleen, el 21 oct. 2019
Dear Valued guest Thank you so much for you kind feedback, I hope we can welcome you back soon. Kind regards Kathleen Hedges Front Office Manager

10/10 Excelente

Hing Yuen Henry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very safe and welcoming stay
Staying on executive floor is amazing
Se hospedó 11 noches en septiembre de 2019
Respuesta de Kathleen, el 29 sept. 2019
Dear Valued guest Thank you so much for your valuable feedback. I hope we can welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

8/10 Bueno

Charles

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just the place to be
Se hospedó 4 noches en septiembre de 2019
Respuesta de Kathleen, el 29 sept. 2019
Dear Valued guest Thank you so much for your valuable feedback. I hope we can welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

W

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Refilwe, el 5 sept. 2019
Thank you for your feedback

8/10 Bueno

PEDRO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
InterContinental Johannesburg uma boa escolha
Hotel muito bem localizado, confortável, com staff simpático e prestável.
Se hospedó 2 noches en agosto de 2019
Respuesta de Kathleen, el 23 ago. 2019
Dear Valued guest Thank you do much for your valuable feedback. I hope we can welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Peter

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Was upgraded to the 28th floor where the staff were excellent and really looked after me. Thank you
Se hospedó 2 noches en agosto de 2019
Respuesta de Kathleen, el 12 ago. 2019
Dear valued guest Thank you for the amazing feedback. I hope we can welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

8/10 Bueno

Yasmin

Le gustó: Servicio y personal y comodidad de las habitaciones
Good value for money (for the region)
Pros: Great service and location. Definately a good value for money in the region Cons: infrastructure is a bit dated and the room had an awfully strong smell of cigarettes
Se hospedó 1 noche en agosto de 2019
Respuesta de Kathleen, el 12 ago. 2019
Dear valued guest Thank you for the constructive feedback. I hope we can welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en junio de 2019
Respuesta de Kathleen, el 15 jul. 2019
Dear Valued guest Thank you so much for your rating. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Owen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2019
Respuesta de Kathleen , el 6 jun. 2019
Dear Mr Owen, Thank you for the positive rating. Kind regards Kathleen Hedges Guest Relations Manager

8/10 Bueno

Ross

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Great location. The hotel is feeling a bit tired.
Se hospedó 2 noches en mayo de 2019
Respuesta de Kathleen, el 6 may. 2019
Dear Valued guest Thank you so much for taking the time to provide us with your feedback. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice Hotel
Overnight stay on our way from Australia to Mozambique. Room was large and very comfortable, beautiful hotel overall with a nice large lobby and helpful staff. Club rooms have a handy seperate bar area on the club floor you can utilise. Overall a great option in Johannesburg.
Se hospedó 1 noche en abril de 2019
Respuesta de Kathleen , el 16 abr. 2019
Dear Valued guest Thank you so much for the wonderful feedback. I will share it with the team. I hope we can welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en marzo de 2019
Respuesta de Kathleen , el 9 abr. 2019
Dear Valued guest Thank you so much for your feedback. We hope to welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Kbabe

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buffet breakfast was amazing, the rooms were large and so comfortable. Our stay was very relaxing.
Se hospedó 1 noche en marzo de 2019
Respuesta de Kathleen , el 3 abr. 2019
Dear Valued guest Thank you so much for the amazing feedback. I will share it with the team. I hope we can welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2019
Respuesta de Kathleen, el 28 mar. 2019
Dear Valued guest Thank you so much for your feedback. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Professionalism , good food and general cleanliness
Se hospedó 3 noches en febrero de 2019
Respuesta de Kathleen, el 19 feb. 2019
Dear Valued guest Thank you so much for the amazing feedback.I hope we can welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Tânio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Top
It was lovely place to be!
Se hospedó 1 noche en febrero de 2019
Respuesta de Kathleen, el 19 feb. 2019
Dear Valued guest Thank you so much for the amazing feedback.I hope we can welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en febrero de 2019
Respuesta de kathleen , el 1 abr. 2019
Dear Valued guest Thank you so much taking the time to provide us with your feedback. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location and cleanliness coupled with awesome staff.
Se hospedó 4 noches en febrero de 2019
Respuesta de Kathleen , el 12 feb. 2019
Dear valued guest Thank you so much for the amazing feedback. I hope we can welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Cliente verificado

It was amazing and relaxing
Se hospedó 1 noche en noviembre de 2018
Respuesta de Kathleen, el 2 dic. 2018
Dear Valued guest Thank you so much for taking the time to provide us with your feedback. I hope to welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Cliente verificado

매우 좋은 호텔임
Se hospedó 1 noche en noviembre de 2018
Respuesta de Kathleen, el 2 dic. 2018
Dear Valued guest Thank you so much for taking the time to provide us with your feedback. I hope to welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect business hotel
Very hotel and excellent service. Club room lounge staff is very attentive.
Se hospedó 1 noche en octubre de 2018
Respuesta de Kathleen, el 13 nov. 2018
Dear Valued guest, Thank you so much for the wonderful feedback. I will share it with the Clubfloor team. Kind regards Kathleen Hedges

10/10 Excelente

Christian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent business hotel
Very hotel and excellent service. Club room lounge staff is very attentive.
Se hospedó 1 noche en octubre de 2018
Respuesta de Kathleen, el 13 nov. 2018
Dear Valued guest, Thank you so much for the wonderful feedback. I will share it with the Clubfloor team. Kind regards Kathleen Hedges

10/10 Excelente

Mohammed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Absolutely Satisfied
Fantastic service from the General Manger Kaliq Essop to the front office manger Salmaan Loper and rest of the team. Kaliq Essop is an inspiring leader who has developed an incredible team. I certainly felt at home. Thank you and do keep it up. Josie Latif
Se hospedó 1 noche en octubre de 2018
Respuesta de Kathleen, el 7 nov. 2018
Dear Mr Mohammed, Thank you so much for the wonderful feedback, i will definitely share it with my General Manager Kaliq. I hope we can have the privilege to welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

E

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2018
Respuesta de Kathleen, el 16 oct. 2018
Dear valued guest Thank you for your survey. I hope we can welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sehr schönes Hotel im Business District von Johannesburg
Se hospedó 1 noche en septiembre de 2018
Respuesta de Kathleen, el 1 oct. 2018
Dear Valued guest Thank you so much for your feedback. I hope to welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

8/10 Bueno

christian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
rapida passagem
excelente hotel, utilizamos para descanso em JNB.
Se hospedó 1 noche en septiembre de 2018
Respuesta de Kathleen, el 1 oct. 2018
Dear Valued guest Thank you so much for your feedback. I hope to welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

2/10 Terrible

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Miserable stay
On my second stay in this hotel, my room was very warm and stuffy. The air conditioning did not work properly. Breakfast in the restaurant was low quality and over-priced. Staff was not helpful.
Se hospedó 2 noches en mayo de 2018
Respuesta de Kathleen, el 31 may. 2018
Dear Anonynous, Please accept my sincerest apology for the inconvenience caused. I have addressed it with the management team. Kind regards Kathleen Hedges Guest Relations Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel near very upscale stores
Hotel lobby was nice. No heat in rooms so we called maintenance. A guy came quickly, got up on his ladder, etc. and pronounced the problem fixed. Unfortunately, that was not the case and he ended up bringing us a space heater. We could have asked to move but heater worked fine and it had been a long day.
Se hospedó 3 noches en marzo de 2018
Respuesta de Kathleen, el 22 abr. 2018
Dear Anonymous, Thank you so much for providing us with your feedback. I hope we can welcome you back soon. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Linda, Toronto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoyable stay.
Excellent staff and service. Concierge was extremely helpful in suggesting tours etc. It was my birthday during my stay and I received champagne and appetizer plate in my room , compliments of the hotel.
Se hospedó 2 noches en marzo de 2018
Respuesta de Kathleen, el 22 abr. 2018
Dear Linda Thank you so much for your feedback. I will share it with the team. Kind regards Kathleen Hedges Guest Relations Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super friendly staff. Lovely breakfast. Location was good
Se hospedó 2 noches en marzo de 2018
Respuesta de Kathleen, el 20 mar. 2018
Dear Anonymous Thank you so much for the amazing feedback. I will share it with team. I hope to welcome you back soon, Kind regards Kathleen Hegdes Guest Relations Manger