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Opiniones de Extended Stay America Select Suites - Kalamazoo - West

2.5 out of 5

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 51 de 298 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 83 de 298 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 48 de 298 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 55 de 298 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 61 de 298 opiniones" "

6.6/10

Limpieza

6.8/10

Servicio y personal

5.6/10

Servicios

6.4/10

Condiciones de la propiedad

5.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Se hospedó 12 noches en septiembre de 2020
Respuesta de Claire, Guest Engagement Team, WoodSpring Suites, el 17 sept. 2020
Wow! What an outstanding rating! We can't tell you how happy it makes us to see that you enjoyed such a wonderful stay! Thank you so much for choosing WoodSpring Suites!

10/10 Excelente

Cliente verificado

Se hospedó 9 noches en julio de 2019
Respuesta de Nationwide Hotel Management Company, LLC , el 5 ago. 2019
Thank you for the super rating! We're so glad you had a great stay with us. #WoodSpringGuestsRock #WoodSpringGreatStay

8/10 Bueno

Andres

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
It s ok.
Even it was clean there was no cleaning services. They just cleaned the room after 12 days I was there. Otherwise would have been a great place to stay
Respuesta de Julia, Guest Relations, el 16 abr. 2018
Thank you for your review. You are right that our housekeeping schedule is not like a traditional hotel which typically provides daily cleaning, toiletries, and other amenities. As a value-focused extended stay hotel, WoodSpring Suites offers bi-weekly housekeeping for extended stay guests which allows us to provide the best value possible for our guests so that they customize their stay just the way they would like and pay for only the amenities they want to use. Hopefully other guests will benefit from your good description and enjoy their affordable stay with just the amenities they need or desire. We hope to see you again.

4/10 Malo

Ya

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There's no hot water in the shower!!!
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

neysha

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad

10/10 Excelente

Lakeisha

Le gustó: Servicio y personal y condiciones de la propiedad
It was nicer
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Brian

Viaje de negocios
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I'm a business traveler. if you are as well. Don't, stay at this place. It took me 40 mins to check in - yeah it was at 10:15 at night. Yeah, that's late. guess what? I'd been driving all day. It was late for everyone.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 7 mar. 2024
Dear Brian, Thank you for taking the time to share your experience. We apologize for the delay in check-in, and we understand your frustration after a long day of travel. Your time is valuable, and we regret any inconvenience. Please be assured that we are addressing to enhance efficiency for all guests. We appreciate your feedback and hope you'll give us another chance to provide a smoother and more enjoyable venture during your future stays. Thank you for bringing this to our attention, and safe travels.Sincerely,Hotel Management

2/10 Terrible

James

No le gustó: Limpieza, servicios, condiciones de la propiedad
It's a pretty gross motel. Super thin walls and ultra noisy with people coming in at 2am playing loud music. Shower tub was slow to drain. Fridge handles were super rusted and old. Would not recommend.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 24 feb. 2024
Dear James, We deeply regret the unsatisfactory experience you encountered during your stay. Your feedback regarding the noise disturbance, slow draining shower, and condition of the fridge handles is concerning, and we apologize for any inconvenience caused. We understand the importance of a comfortable and peaceful stay for our guests and assure you that we are actively addressing these issues to ensure improvements are made. Thank you for bringing these matters to our attention, and we sincerely apologize for falling short of your expectations. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

8/10 Bueno

Mia

Viaje en pareja
n/a
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management , el 1 feb. 2024
Dear Mia, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon.Sincerely,Hotel Management

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

Drew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Rich

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
barking dog all night long. No effort to stop it. Waste of money
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 5 dic. 2023
Dear Rich, We sincerely apologize for the disturbance caused by the barking dog during your stay. Providing a peaceful environment is our priority, and we regret falling short of your expectations. Please be assured that we are addressing this issue to prevent a recurrence. If you choose to stay with us again, we'll do our utmost to ensure a more comfortable experience. Your feedback is valuable, and we appreciate the opportunity to improve. If there's anything more you'd like to share, please feel free to contact us directly. Sincerely,Hotel Management

8/10 Bueno

Ricardo

Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Steve

I didn’t stay as the office was closed Sunday night. Refund my money plz
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Management, el 10 nov. 2023
Dear Steve, We apologize for any inconvenience you experienced regarding the office closure. Your satisfaction is our priority. We recommend you reach out to us directly at the hotel at your earliest convenience to discuss the refund process. We appreciate your understanding and will work to ensure a swift resolution. Thank you for bringing this to our attention, and we look forward to addressing your concerns promptly.Sincerely,Hotel Management

4/10 Malo

Cynthia

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They didn’t even have shampoo to take showers
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management, el 20 oct. 2023
Dear Cynthia, We deeply regret the inconvenience you experienced during your stay. Our goal is to provide guests with a comfortable and convenient stay, and it is evident that we fell short this time. We apologize for not having shampoo readily available in your room. Your comment will be shared with our team to ensure that such oversights are not repeated. We appreciate your feedback, as it allows us to identify how we can enhance our services moving forward. We hope you will consider giving us a chance to welcome you back and demonstrate our commitment to delivering seamless experiences.Sincerely,Hotel Management

2/10 Terrible

MIMI

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Do not book!
The second we walked in the room roaches all over. Went down to talk to someone another family also had them in their room. We had to wait 20 minutes for someone to open front desk and for her to say she was not aware of any roach issues. There is no way they don’t know and two different rooms had the same issue. They say we would receive a refund for stay but we had to scramble to find another room at 1am in a college town on family weekend.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management , el 17 oct. 2023
Dear MIMI, We appreciate you choosing our hotel for your family weekend. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you once again for your valuable comments; we wish you all the best for your future travels.Sincerely,Hotel Management

4/10 Malo

Brian

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Tony

Viaje de negocios, Viaje familiar
I had booked and paid this hotel 9 days before my trip. When I arrived, the receptionist said I couldn’t get a room because they were all booked up. She was very rude and didn’t care that I had a reservation nor that I had already been charged for the room. There was a big event in the area, therefore every hotel was completely booked as well. I was then told that I would get a refund in 7-10 days. They tied up money so that I couldn’t even get another room. My family and I were forced to sleep in the car. Worst experience EVER!
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management, el 9 oct. 2023
Dear Tony, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

2/10 Terrible

Kirsten

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property should not be listed on Orbitz. It is unpleasant, the halls have a weird odor and one room on the floor had a sign posted “Unfit for human habitation” My son thought he’d have a bath but the water was yellow/brown. I wouldn’t stay here again even if it was free.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Management, el 12 sept. 2023
Dear Kirsten, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

8/10 Bueno

Ashley

Se hospedó 1 noche en agosto de 2023

4/10 Malo

Cliente verificado

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Poor check in
It was a last minute trip and we had to check in late. Directions at front desk instructed us to call a number and someone will assist. For 30 minutes we kept calling and no one answered. I finally called the hotlone and someone got an attendant to come check us in. Staff needs to be on duty to answer phones.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Management , el 14 ago. 2023
Dear Guest, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. We are meeting with our team to ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We take our guest's feedback seriously and look forward to having you with us again so we can provide you with the flawless stay you deserve. Sincerely,Hotel Management

2/10 Terrible

Amber

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Came to check in and no reservation was available. Had to find a hotel that was 3 x the price. There was no consolation for inconvenience it caused. It was supposed to be 120 bucks and we ended spending 300 for a few hours of sleep.
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Management, el 29 jul. 2023
Dear Amber, We understand your disappointment and apologize for any inconvenience you encountered with your reservations. While we strive to provide excellent service and ensure all reservations are honored, there are rare instances where unforeseen circumstances may lead to cancellations. We appreciate your understanding and will review our processes to better handle such situations in the future. Sincerely,Hotel Management

8/10 Bueno

Victor

Se hospedó 2 noches en julio de 2023

6/10 Aceptable

Jeremy

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en junio de 2023

6/10 Aceptable

Amber

No le gustó: Servicio y personal
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Nautica

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Never again
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Management , el 3 jul. 2023
Dear Nautica, Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance so we can provide you with the perfect stay you deserve.Sincerely,Hotel Management

8/10 Bueno

Stacy

Viaje con mascota
Le gustó: Limpieza
The room above me was so noisy like big thuds that would make you jump. I went to relax not be up with my dog all night because loud noises make her start stunning circles. I called front desk twice and it would get louder. There was a couple hour break then when desk person went home it was double thus until 1:44 am. Next morning front desk employee could gave cared less like I was making it up. No I was miserable and is was my dog. I would give this place a zero
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Management, el 28 jun. 2023
Dear Stacy, Thank you for being our recent guest and sharing your experience. We apologize for the noise issues you experienced and for your sleep being disturbed by noise from nearby guests. Occasionally, guests do not adhere to the property rules concerning noise. We also apologize for the lack of empathy from our staff at the front desk. We will address the issue with our team. We hope you will allow us to serve you better in the future.Sincerely,Hotel Management

2/10 Terrible

Monica

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Shaquia

Se hospedó 1 noche en junio de 2023

4/10 Malo

Michelle

No le gustó: Limpieza y condiciones de la propiedad
Dirty. Pubic hair left in tub. Toilet not clean. No hair dryer or Kleenex. Never again
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Management, el 4 jun. 2023
Dear Michelle, Please accept our sincere apologies for failing to provide you with the flawless stay you should always expect from us. Our team makes every effort to provide every guest with a clean and well-maintained suite. Therefore, we sincerely apologize for not meeting these expectations during your recent visit. We have addressed your comments with our housekeeping team to reiterate the importance of impeccable service and attention to detail. We hope you will consider allowing us the opportunity to welcome you back and show our commitment to delivering seamless experiences. Sincerely,Hotel Management

4/10 Malo

David

Le gustó: Servicio y personal
No le gustó: Servicios
Se hospedó 1 noche en abril de 2023

2/10 Terrible

Jerry

No le gustó: Servicio y personal
Smokey, smelly, out-dated, in poor repair. Hard to find office staff for check-in. My wife is recovering from cancer surgery and the odors frightened her.
Se hospedó 7 noches en abril de 2023
Respuesta de Hotel Management, el 4 may. 2023
Dear Jerry, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

4/10 Malo

Angela

No le gustó: Servicios y condiciones de la propiedad
The first thing I saw driving up to the hotel was a boarded-up window, but the staff said someone drove into the building and it wasn’t broken into. So I checked in since I had pre-paid for 2 nights. It was SO noisy! I went into the restroom, used the facilities and pulled gently on the toilet paper roll only to have the holder fall off and the toilet tissue went rolling. The top of the sink was secured with foaming caulk, so I assume that had been broken. When I went to take a shower the handle fell off in my hand. I put it back on and tried to turn on the water to hot, but the knob just went in circles. I finally got it to turn on, but there was no hot water. Absolutely nothing in the room - no coffee maker, nothing. The bed was very uncomfortable with a threadbare blanket. I left the next morning even though I paid for another night. I couldn’t even say anything as there was no staff to be found. I would never recommend this place!
Se hospedó 2 noches en abril de 2023
Respuesta de Hotel Management, el 2 may. 2023
Dear Angela, First, we sincerely apologize for the disappointment you experienced during your recent stay with us. Our aim is to strive and ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. But we welcome the opportunity to prove ourselves again as your trusted hotel while in the area. We are looking forward to another visit.Sincerely, Hotel Management

6/10 Aceptable

Luis f

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property gave me a negative experience with the shower faucet dripping all night. Then a guest in the next room let the alarm go off since 5:30 am until 7:00 am. I didn’t know where to leave the keys when I left because the reception counter was closed. It could have been better.
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Management, el 1 may. 2023
Dear Luis, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

6/10 Aceptable

Cynthia

Viaje familiar
Le gustó: Limpieza y servicio y personal
It was very basic. We had 2 towels for 4 people. No shampoo or tissues. Wish they offered two queen beds. The hallways and elevator smelled really bad. And they didn’t have any staff there all night so I’m the morning when I needed towels I couldn’t get them.
Se hospedó 2 noches en abril de 2023
Respuesta de Hotel Management, el 25 abr. 2023
Dear Cynthia, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We assure you that what you experienced is unacceptable by our standards, and we will take the proper action to correct this. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management

8/10 Bueno

Charla

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
It was good for what we needed at a good price. The front desk person was welcoming. Overall it was reasonably clean. However, the towels were pretty gross with stains and hair on them. We ended up buying our own to use.
Se hospedó 2 noches en marzo de 2023
Respuesta de Hotel Management, el 25 mar. 2023
Dear Charla, Thank you for your honest comments about your stay with us. We are pleased that your experience was good, but we are sorry you were disappointed with the towels in your room. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.SincerelyHotel Management

4/10 Malo

William

Le gustó: Limpieza
No le gustó: Servicios
Very noisy, not well located for my interests, uncomfortable bed, no breakfast provided, no restaurants close by, only convenient for those with business at the university.
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Management, el 21 mar. 2023
Dear William, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. The situation you described regarding the noise disturbances you experienced is disappointing. We are very sorry you could not have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues. Please know for a future visit that our front desk is always available to help make the most of your stay.Thank you for your feedback. We hope this did not overshadow your overall stay and that the rest of your visit was great. We look forward to seeing you again.Sincerely,Hotel Management

10/10 Excelente

Thang

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel peaceful around!!!
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Marsha

Se hospedó 1 noche en febrero de 2023

2/10 Terrible

Emanual C

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have tones of photos of the nasty unsafe things ive ran into at this property. From dirty sheets to loose cabinets. Nasty walls to filthy floors
Se hospedó 3 noches en febrero de 2023
Respuesta de Hotel Management , el 18 feb. 2023
Dear Emanual C, Thank you for choosing us. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Management

8/10 Bueno

Barbara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was clean, and the staff was awesomely
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Barbara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was polite but you could sense some animosity in their body language an their voice. But overall it was good. 7 out of a 1-10 scale with 10 being the best an 1 being the worst.
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Management, el 9 feb. 2023
Dear Barbara, Thank you for your recent stay at Extended Stay America. We enjoyed having you as our guest, and we hope to see you again on your next visit to the city.Sincerely,Hotel Management

4/10 Malo

Laresha

Viaje de negocios
Le gustó: Servicio y personal y servicios
I hate to give a low rating being that ive stayed at this location traveling for work many times. It was too noisy until after 1am with slamming doors and loud talking in hallway as well as outside. Also more people hanging around building making me feel unsafe.
Se hospedó 4 noches en enero de 2023
Respuesta de Hotel Management, el 13 feb. 2023
Dear Laresha, Thank you for reviewing your stay. We apologize for the noise concerns during your stay and their impact on your comfort. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Ryan

Se hospedó 2 noches en enero de 2023

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No hotel staff after 10 pm, no tissue box, hair dryer, coffee machine in the room. No response
Se hospedó 1 noche en enero de 2023
Respuesta de Hotel Management, el 13 feb. 2023
Dear Guest, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for the issues you experienced during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

8/10 Bueno

Carter

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023

2/10 Terrible

Laura

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Strong odor of marijuana. Noisy room was sparse, e.g. no waste basket, very thin towel (one), front desk person never present. Plus was low cost, but I will never stay there again.
Respuesta de Hotel Management, el 13 feb. 2023
Dear Laura, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

10/10 Excelente

Rosie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms very comfortable and clean, easy parking,quick check in
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Victor

Se hospedó 1 noche en enero de 2023

2/10 Terrible

Adam

No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2022