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Opiniones de Plaza Athenee Hotel

4 out of 5
Plaza Athenee Hotel
Block 18 - Bnaid Al Qar - Opposite, Fridays, Behind Al Manar Complex, Kuwait City

Opiniones

4.8
Puntuación de 10, es decir, Excelente. Basada en 1 de 33 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 6 de 33 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 7 de 33 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 33 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 33 opiniones" "

4.4/10

Limpieza

5.2/10

Servicio y personal

4.8/10

Servicios

4.8/10

Condiciones de la propiedad

Opiniones

6/10 Aceptable

Dennis

No frills, basically a bed and a shower.
This is a no frills hotel. I am not sure if it was a language issue or a cultural issue, but none of my requests were met. I asked for a wake up call. It never came. I asked for a taxi to be called, I ended up having to catch one on my own on the street. The hotel is a few blocks from an ATM and super market. Places to eat are a bit further away. Once I was shown how the television worked, it operated fine.
Se hospedó 4 noches en enero de 2020

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Bed sheets were not really white and not so clean than I expect. Carpet on the floor is not a good idea. Bathroom not very clean and it was water coming from the upper floor.
Se hospedó 3 noches en diciembre de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
The bathroom facilities were not in the best working order.
Se hospedó 2 noches en octubre de 2019

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2019

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
الحجز المفروض يكون ل٤ افراد وعطانا غرفة حق نفرين وقال الغلط من الموقع مو منه والحجز المفروض معاه فطور وجحدنا وقال لازم تدع فلوس زيادة حق الفطور
Se hospedó 1 noche en julio de 2019
Respuesta de Res. Fo, el 27 ago. 2019
Dear valued guest, First, thank you for choosing Plaza Athenee Hotel Kuwait. We are sorry for the inconvenience you had by reservation. But we are just following the reservation we received and it is reservation providers issue not the hotel itself. We appreciate to letting us know your impressions and we will do to be of better service to you in the future. Thank you.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly and responsive staff
Staff were nice and professional. For a budget hotel, this is a good pick.
Se hospedó 1 noche en julio de 2019
Respuesta de Marwah, el 23 jul. 2019
Thank you for choosing Plaza Athenee Hotel Kuwait. We appreciate your staying with us. Hope we can be better for the future to you. Feel welcome and feel at home.

8/10 Bueno

Juma

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
Se hospedó 2 noches en enero de 2019

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jag checkade in måndag kl 14, och checkade ut lördag kl 22. Under min vistelse blev inte mitt rum städat. Jag fick bära ut sopor själv och köpa eget toapapper när det tog slut.
Se hospedó 5 noches en septiembre de 2018

2/10 Terrible

ASEEL

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
تجربة سيئة جداً لن تتكرر التعامل سيء والواقع أسوء
تجربة سيئة جداً لن تتكرر التعامل سيء والصور والمواصفات غير صحيحة وغير مطابقة الموظفون بدل من إمتصاص غضب العميل من سوء الخدمة يضيفون لها سوء التعامل الجاكوزي لايعمل في كل الفندق بحجة الإزعاج والشكاوى!!!!!! وهذا العذرة أول مرة نسمع به في أي فندق بالعالم ليس كل الصور واقعية وبناء على كلام الموظف لابد من ذكر أن المرفق يعمل من يعوض ماتم دفعه والصدمة الحاصلة!!!!!! الأثاث والدورات (كرمتم) تحتاج لصيانة الإفطار منوع نوعاً هذا الشيء الوحيد المقبول
Se hospedó 1 noche en agosto de 2018

2/10 Terrible

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Band front desk customer service, Rude manager
Se hospedó 1 noche en agosto de 2018

2/10 Terrible

Khaled

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2018

2/10 Terrible

abdullrahman

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
سئ
خدمات سيئة والغرف صغيره جدا وكذلك دورات المياه والاثاث قديم

4/10 Malo

Cliente verificado

No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2018

6/10 Aceptable

gary

Le gustó: Servicio y personal
Hotel is good for one night need modernising
Se hospedó 1 noche en septiembre de 2017

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza

4/10 Malo

Ammar Khamis, Bahrain

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Bad service
overall I stay for 1 night. it was a horrible hotel. They cheting us as I was already reserve for a suite for 3 persons and I surprised that is 2 beds only avilable in the room!! the pictures avialable in the web site is much differ in reality. The resturant has limited choises for breakfast and it bad food.

2/10 Terrible

Leonardo, Milano

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Male male
Posizione differente da quella indicata su Expedia, scarsa pulizia, aria condizionata davvero rumorosa, impossibile dormire. Pulizia deprecabile

8/10 Bueno

Rashed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Ammar

Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
فندق جيد ولكن السعر اغلى من الخدمات المتوفرة
جيد الى جيد جدا من حيث النظافة والترتيب وكذلك وجبة الافطار وموقع الفندق في منطقة ليست مزدحمة وهذا أمر ايجابي ولكن تنقصه بعض الخدمات

2/10 Terrible

Reddy, Dubai

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel In residential Area
The Stay was terrible at this place. First it was written as Free Airport Shuttle. No shuttle provided. The rooms are very small and the Washroom is so small that a large person cannot fit.Two out of three days the Internet was not working. Two out of three days the Television was not working. The tap in the washroom was continuously leaking and they do not repair. Third Day the Air conditioning stopped working. After complaining they checked and changed the room. There there was no electricity for most part of the night. The Power DB for three rooms was in another room where a couple was staying. Later in the morning, almost for four hours, no body attended even to the calls that there was no power. Got checked out and cannot give me a Final Bill. They want to deduct the Expedia Commission and give me the final bill which I did not accept. How can I take a bill for less than what I paid? And no free shuttle to Airport also. They want to charge for that. There is no meaning in mentioning Free Airport Shuttle if it was not there. Totally disgusted with both Expedia and also the Hotel Stay.

2/10 Terrible

Boong gu, seoul, korea

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Unacceptable smell hotel
Too much smell, very rustic, bad service. I don't like to recommend this hotel. Pictures and actual things are totally deferent.

4/10 Malo

Sebastian, Argentina

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Poor service and cleaniness
TV not working. It took 5 days to fix. When I arrive, still the soap used by previous passengers was there, with hair! Internet not working. Four days latter, they gave me a GSM modem, but I had to pay for it! In summary... bad experience!

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Saudi Arabia
I have been staying in this hotel and I raised so many concerns and dissatisfaction from the hotel with no respect to rectifying them. Several phone calls were made to Hotel.com sharing my concerns to 3 gentelmens with no corrective actions. I raised my concerns on the followings: 1) I have been cheated in the quality of the hotel and its service provided ( wi fi, 2 rooms connected doors or at least in same floor ( in mycase one room in 2 and 7 floors) 2) I have been wasted numbers of international calls trying to rectify the issue with no respect in clearing and respecting the customers 3) hotel dealing at reception was very poor 4) breakfasts quality and servers are very bad 5) I wonder how this hotel is been classified with 4 stars as stated during the reservation time by hotel.com representative and the same for the customer satisfaction rating was claimed to be 5 out 5 while in reality and when checked the web site it was rated very poor with very low rating To me if I don't see any corrective actions against the employee who didn't respect the customer, this is the last time I will be dealing with your company.

4/10 Malo

TJ, Dubai

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Worst Experiance
On my arrival, there was no AC in the room, no toilet paper, no towels. The bathroom was still dirty from the previous person that stayed there with hair all over the floor. the bathroom basin was leaking, the stinja pipe was leaking and when you take a shower, the water rises up till it runs out of the shower and entire floor is wet. I slipt in the bathroom due to this. the room was very dirty and the exposed electrical cables was a hazard. the internet was more off than what it was on. When they clean the room, i dont get new toilet paper and they only give 1 towel. After they cleaned the room, you cant see much difference. Overall..... i would not recommend this place to anyone ever. WORST hotel experiance ever.

10/10 Excelente

samir hawana, tampa florida

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best hotel fir the money on Kuwait
Staff helpful and generous breakfast. Free resfreshment always. Very exceptional hospitality.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
لاتحرص عليه ان لقبت غيره
الفندق فيه ريحة خايسه مره

2/10 Terrible

Rochelle, Syracuse, NY

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay somewhere else
The hotel refused to provide airport transfer in both cases I requested it, and the gym is under "reconstruction" (i.e. not available). Rooms are dirty and poorly maintained. Safety was a concern, as well: the deadbolt lock didn't work and I even came back to the room once to find my door open, as (presumably) the cleaning staff did not close it properly. Not a great location, but it could be worse.

4/10 Malo

Nadia, السعوديه

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
يوجد افضل منه
استمتعت بزيارتي للكويت ولكن الفندف ردي في نظافه الجناح والغرف ولا انصح به ايجابياته انه قريب من الاسواق

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
For your own sake - find another hotel
I regret to say that this hotel is far below acceptable standard. Selection and presentation of the breakfast was very bad. Room and bathroom was run down and straight forward dirty. Common areas appeared dirty and smelly. Guys in the reception were ok, - but nothing more. I have over the years stayed in several hotels in Kuwait city and one should not always expect to much, - but this hotel is by far the worst.

8/10 Bueno

Bård, Trondheim

Le gustó: Servicio y personal y comodidad de las habitaciones

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I beleive thae the TV requirs to be replaced with LEDor LC what is there is old model no matching the rate of four stars hotel.

8/10 Bueno

Z, Singapore

Le gustó: Servicio y personal
Value for money
This is not a fancy hotel and is starting to show some age. On the plus side, the staff were friendly and helpful. The free Airport pick-up and drop-off, breakfast buffet and internet connection in the room are big positives that makes the hotel "value for money." The location is quite close to the business district. I think it is a good choice for a short business trip to Kuwait.