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Opiniones de Hotel Isla Verde

3 out of 5
Hotel Isla Verde
Zona 0 sector Paskrabal, Santa Cruz La Laguna, Solola

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 28 de 52 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 17 de 52 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 2 de 52 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 52 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 52 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

6.8/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Paola

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El hotel es lindo, se respira mucha paz, los cuartos son muy amplios y cómodos, en medio de la naturaleza. Hay muchas áreas para descansar y compartir en familia. El personal es muy amable. La comida podría mejorar, te sirven muy poco para lo que pagas.
Se hospedó 3 noches en abril de 2022

8/10 Bueno

Benjamin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El entorno es muy lindo y la atención es muy buena. Los espacios comunes del lugar son excelentes. La habitación que nos tocó no estaba muy limpia ni era tan linda. Otras habitaciones se notaban mucho más lindas
Se hospedó 1 noche en enero de 2022

4/10 Malo

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
La atencion del responsable para resolver dudas sobre que conocer y como moverse por la zona.
Se hospedó 4 noches en noviembre de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Lindas vistas
Llegar en lancha al hotel, una aventura para los niños. Las vistas, espectaculares. El hotel en general y la comida, digamos que no tan lindo ni espectacular como lo pintan... La tarifa del hotel y el precio de la comida nos parecieron muy altos para lo que recibimos.
Se hospedó 1 noche en junio de 2017

10/10 Excelente

Omar, Mexico city

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful hotel, perfect for resting
Incredible views. Kind people. This hotel is away from San Pedro and Panajachel, but close enough to visit both villages too. I highly recommend it. I was looking for a quiet place and the amazing views helped a lot. The little restaurant, the chill spot and even the yoga classes were just right for me

8/10 Bueno

Laudis Eliana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

daniela, Guatemala

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Increible
Experiencia increible, lindisimo hotel! La gente muy amigable y la comida buenisima

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
el lugar perfecto para relajarse y descansar
La atención es increíble, son muy amigables. Nos encantó. El concepto del hotel y su ubicación, ya que esta situado cerca de las distintas actividades y destinos del lago de atitlan.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Fiona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Relaxing and restorative!
We had a fantastic stay for 3 nights. A lovely welcome by all the staff. Great food. We'd love to return
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Joan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful magical place
What a magical place, a little cabin nestled on the hillside overlooking beautiful Lake Atitlan. From my bed I could see Volcano Fuego erupting far away. Be forewarned, it really is up a LOT of stairs, and the water is solar heated so on a cloudy day it’s a bit chilly. Staff incredible. Good delicious. Magic.
Se hospedó 3 noches en julio de 2023

2/10 Terrible

Ingrid R

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
I was never able to make it to the hotel. I tried to cancel, even though I knew the reservation was non refundable. There were unexpected issues in the country, which made it impossible to travel (roads blocked) due to protests in the county.
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Elyse

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2021

2/10 Terrible

edward

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Poor attitudes and the staff doesn’t take covid seriously. Stay clear from this place.
Se hospedó 3 noches en octubre de 2021

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
View from room was disappointing: You see only small part of the lake-no volcanos- room is nice but noz worth to climb up 175 steps. From restaurant you see one volcano, restaurant is nice and good.
Se hospedó 2 noches en febrero de 2020

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en enero de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 5 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wir lieben Isla Verde! Perfekte Lage! Super Konzept! Essen prima! Kayaks gleich nebenan! Preis Leistungsverhältnis ist wirklich gut!
Se hospedó 2 noches en noviembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Christopher, Geelong, Australia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The views were amazing, the cabin was cozy and the restaurant was very relaxing.
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Beautiful Hotel but...
This hotel is in a beautiful, quiet area. There is a lovely sun deck and yoga area overlooking the lake, and a cozy living room area with a wood burning fireplace by the reception desk. The private cabins have incredible views but are up over 200 stairs, so be prepared if you book one of them. However, for the price, some things could be improved on. The towels are old and ratty, and the bed linens are extremely old and have holes and/or mended holes. The blankets seem unwashed and are full of dust; I even found a couple dead insects in them.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Oliver, el 18 nov. 2019
Thank you for your review! We are always looking for ways to improve so any feedback is always much appreciated. We hope to see you again at Isla Verde in the near future. Oli

10/10 Excelente

SW, NYC

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely best place we have stayed at so far. We spent 5 nights living in paradise at isla verde. Riley, Olí and everyone at this hotel were fantastic! The rooms, less room and more private cabin were perfect for us and just what we were looking for. It was definitely nature surrounded. I will say this hotel isn’t for everyone since the cabins are built on the side of a hill and all are located up some outdoor stairs. If you are squeamish about living things (animals including insects and plants) you want like it here. But if nature and physical activity is your thing, the place will deliver and then some. Be ready to shower in a semi open bathroom since it’s open to nature and the water is solar heated, so in days of less sun the water is tepid at best, it was all well worth it. We were looking to get away from the bustling people crushed city and this place was just what we needed. The food was FABULOUS!!! I wish I could have kidnapped their cook and brought her home!! We will definitely come back.
Se hospedó 5 noches en agosto de 2019

10/10 Excelente

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing stay!
Had an amazing time at this beautiful gem! Staff was super friendly and accommodating, even calling for a private tour for us. Our bungalow was clean and beds super comfortable! The only drawback for me was that the kitchen didn’t open until 8am and being a coffeee fiend, I would have loved some coffee while watching the sunrise. But even then, I’d book again in a heartbeat!
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great garden setting, right on the lake. Nice rooms and amenities.
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en noviembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quiet, peaceful ambient!! Perfect to rest! View to the lake and volcanoes is amazing!
Se hospedó 2 noches en agosto de 2018

8/10 Bueno

Karin

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Worth It!
Lovely cozy hotel on the lake. Great for natur, swimming and exploring. Bathrooms could use some upgrading. ,
Se hospedó 2 noches en agosto de 2017

8/10 Bueno

Karin

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
A gem on lake atitlan!
Beautiful location on the lake with lovely views and gardens. Laid back and welcoming and the food was very good. The rooms were fine for the price but could use some sprucing up--particularly the bathrooms.
Se hospedó 2 noches en agosto de 2017

10/10 Excelente

Jo, New York, NY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect place to disconnect
Beautiful natural setting- the perfect place for a quiet getaway. Set on the side of the mountain, the hotel and location are pretty rugged, so be prepared to climb some stairs. Staff are incredibly friendly and accommodating, although food and drink service closes up on the early side.

10/10 Excelente

Jessica, Pennsylvania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We loved it!
Plus the food was great! Dinner was well worth it! Yes... There are a ton of steps, but its on a steep mountain. So If you aren't in decent shape this might not be the right place for you. But then again, all the lake villages really require a level of fitness to enjoy, except maybe Pana. The hotel is gorgeous. Staff super friendly. Would stay again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful property on Lake Atitlan
Enjoyed my stay here at this charming eco-lodge. It was clean, quiet and the staff was friendly and very helpful. The food was great, but they do tend to serve a lot of pollo for dinners so best to find other restaurants if you want some variety. Hard to beat the gorgeous lake views from all the decks. You will get a great workout climbing the stairs daily to your cabana!

10/10 Excelente

Christoph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tolles Hotel mit tollem Essen
Tolle Lage, in kompletter Ruhe am Rande des Ortes Santa Cruz. Supernettes Personal, bestes vegetarisches Essen in der Gegend, toller Blick.

2/10 Terrible

Robert

No le gustó: Servicio y personal y comodidad de las habitaciones
Horrible Customer Service/Unattended for Party
During the second night stay, I arrived back to the hotel after hiking only to see that it had been left virtually unattended minus a few service staff. The wifi had been turned off, and as a result, I kindly approached the only staff at the hotel to access the wifi only to be treated like absolute garbage. They had no interest in helping me connect to the internet, tried to rush dinner so they could leave and overall had a very poor attitude. I asked about when the managing staff would return, and they said that they were at a party all night and left little detail. It was absolutely horrifying that they left the hotel unattended in the middle of a rural area of Guatemala. The service staff indicated that they were soon leaving, so I decided to depart the hotel that evening to stay at another one. The next day, I asked for a refund for the night that I did not stay, and I was refused such a refund. They did not seem to care or acknowledge their responsibility in running a business. I will petition that Hotels.com remove them from their site, because it is clear that this hotel does not have any interest in providing a service to its guests. This hotel is run by a bunch of party kids that do not care about service. I urge you not to stay here for any reason. There are plenty of other options! Finally, to make matters worse, they actually charged me double for food, which they did reimburse finally but just adds more evidence that this hotel is not what it seems.

8/10 Bueno

JAVIER

Le gustó: Servicio y personal y comodidad de las habitaciones

8/10 Bueno

Marcelo, Norberg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Balkongen till Atitlans magi
Magiskt! Utsikten, lugnet, soluppgången, enkelt men ändå sofistikerad. Trevlig, avslappnad och tillmötesgående personal. Jättegod mat, även vegetariska alternativ som är helt gudomliga. Rekommenderas varmt.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A gem on Lake Atitlan
This hotel is a group of casitas situated on lushly manicured grounds. Our cabin was tastefully rustic and spotless. The hotel has an excellent restaurant, on-site yoga, and gorgeous lake and volcano views. It's easy to walk the short distance to the Santa Cruz public dock and catch boat the various villages that ring the lake. Service is top-notch and friendly. Hard to leave.

10/10 Excelente

Eric, Arlington, VA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful secluded hotel
Fantastic secluded location, delicious fixed dinners for a very affordable price, quaint rooms with great views of the lake. Was able to get some much needed rest and still get to enjoy what the lake has to offer and visit some other villages.

2/10 Terrible

O Patricia, California

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nightmare!!!
We arrived and it was no reservation on there system for us after we received a confirmation of it...the staff was very unexperienced we were very dessapointed and also this place it is very expensive we had a very bad experienced don't recommend this place at all...

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Breathtaking view, delicious food and helpful staf
I had the most wonderful stay at Isla Verde, I only wish I could have stayed more than one night! The staff was so kind and generous to help in any way they could! The view is amazing... And I've traveled all around the world and have seen some pretty amazing views! The food was delicious and healthy- all grown organically on their property! In the short 24 hours I was there, I was able to enjoy sunbathing, a morning kayak trip on the lake, and squeeze in a few chapters of my book. I will absolutely return to Isla Verde one day!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

rey, texas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
a nice getaway
the place is primarily a romantic getaway for true nature lovers.... the break fast and lunch options are good but may be considered a bit pricey... dinner is one fixed three course meal and does vary... the quality of dinner is not good and a little too costly.... the wine selections is poor and too costly....the view of lake and volcano are spectacular....the place for me gets 4 out of 5 stars

10/10 Excelente

Sahar, Vancouver

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dreamy place
We realy enjoyed our time at Isla Verde. Its a beautiful set up. Food is fantastic, staff are lovely, and ofcourse the lake is always magical!

8/10 Bueno

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant Ecotourism location
The best aspect of this hotel is the location, situated atop the lake in cabins that extend upwards from the hill. Each has a spectacular view and there is a rustic aesthetic to the rooms. Getting to the hotel is easier if you can talk the boatman into dropping you off at the Hotel Isla Verde dock as opposed to the Santa Cruz dock, a 20 minute plus hilly walk to the hotel. The English speaking hotel staff were very easy to work with; those who had limited English would be easier to work with had we been more fluent in Spanish. Due to the language barriers, it was not always easy to work out the payment issues and get tours arranged. I would recommend staying at the hotel for its beauty and calm ambience; I would recommend coming prepared for the lack of hot water after 5:30 PM and the sparseness of the electricity due to the solar power.

10/10 Excelente

Brock, Tlell, Haida Gwaii, B.C. Canada

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A great little spot
We arrived early in the morning, before our room was ready, and were made instantly comfortable and welcomed by hotel staff. A leisurely stroll throughout the grounds certainly reassured us that we had made the right choice. We used Isla Verde as our base camp from which we explored nearby villages, and caught boats on their dock for day trips to Panajachel. Simply put, our stay there was incredible! One note, if you are uncomfortable with climbing steep stairs, then this may not be the place for you. But, with a little forethought and planning, one can totally minimize the trips up to the casitas, which are spread out up the hillside. For us it was just fine. We ate at their Slow Food Restaurant almost everyday. Awesome food. Great set menu dinners with just he right amount of food cooked with great ingredients.
The dock
The trail
One of the boats
Breakfast

8/10 Bueno

r. straub, lake atitlan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quaint eco friendly, scenic,quiet, cozy beautiful
Very clean, good service,beautiful surroundings. 8 cabins on the side of a mountain. Challenging climb up hill. Great food. reasonable rates. 15 min. ride in boat from panajachel, guatemala.

8/10 Bueno

Stan, Tennessee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very scenic, a little rustic.
Our week long stay was very pleasant, the food is great. The top cabins are a hike for a 62 year old.
View from the restaurant
Water taxi

10/10 Excelente

Philip, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing location
Excellent hotel right by the lake. Every room has amazing views. Excellent food and service.

10/10 Excelente

Donato, DC

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
ECO Chic but surprising
Isla Verde is a great place to relax and get away from it all. Staff is outstanding, competent, knowledgeable, and extremely accomodating. No roads transport is by launch and easily accessable. Great place for meeting people from Canada, Spain, Germany, Italy and making new friends.Hotel offers daytrips, yoga and classes of interest. (medicinal herbs etc.) I would stay here again and recommend it to my friends.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Hilke, Kronberg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Entspannung pur
sehr schönes Hotel, wunderbar und fern ab vom grauenvollen Panajachel-Trubel direkt am Lago Attitlan gelegen (bestens mit den Shuttle-Booten von P. aus zu erreichen); von den kleinen Hütten hat man eine herrliche Sicht auf den ganzen Lago; die Anlage ist mit sehr viel "Cariño" und stets in Hinsicht auf nachhaltigen Tourismus gebaut und geführt. Hier werden wir jederzeit wieder hinkommen!