Habitación, 2 camas Queen size, con acceso para personas discapacitadas, para no fumadores | Escritorio, cortinas blackout, cunas gratuitas y camas extra

Opiniones de Hampton Inn Lexington South-Keeneland/Airport

2.5 out of 5
Hampton Inn Lexington South-Keeneland/Airport
3060 Lakecrest Cir, Lexington, KY

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 172 de 424 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 154 de 424 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 55 de 424 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 424 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 424 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.2/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Juan

Le gustó: Limpieza y servicios
Very good excelente.
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

hugo

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Hotel en obra
El hotel lo están remodelando y está sucio y mucho ruido todo el día
Se hospedó 2 noches en septiembre de 2023
Respuesta de GM, el 24 sept. 2023
Hello, Thank you for providing feedback about your recent stay. We apologize that you experienced us during our short renovation but hope that you will come back to visit when our hotel is back to 100% potential. You are always welcome back if you find yourself in Lexington again! Thanks, Kiersten

8/10 Bueno

Máximo, Lima-Perú

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena atención y comodidad.
Muy buena, buen complemento que me permitió cumplir con mis objetivos del viaje.

6/10 Aceptable

Víctor Muerza

Le gustó: Comodidad de las habitaciones

2/10 Terrible

Amy

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Glenn R

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
in town for pleasure, ate at three different restaurants across the street, found the location quite convenient for driving tours and getting out into the countryside
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Sarah

Le gustó: Limpieza y servicio y personal
They have the most awful pillows of any hotel I've ever been to! That's seriously my only complaint, but my goodness the pillows were so flat.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Debbie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 18 feb. 2024
Hello Debbie, We are delighted to hear that you enjoyed your stay with us! Our team works hard to create exceptional guest experiences. You are always welcome back if you find yourself in Lexington again. Take care, Kiersten

8/10 Bueno

Jonathan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 24 ene. 2024
Hello, Thank you for your feedback! We are so happy to hear that you enjoyed your stay. You are always welcome back when you find yourself in Lexington! Thanks, Kiersten

10/10 Excelente

Lori

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Coffee in the morning wasn't very hot but everything else was great. Thank you.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 24 ene. 2024
Hello, Thank you so much for taking time to share your feedback. We are sorry to hear that the coffee wasn't very hot and will be sure to correct this issue. Otherwise, we are happy that you mostly enjoyed your stay! Thank you, Kiersten

8/10 Bueno

Stephen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, very friendly staff, convenient parking, quiet.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 24 ene. 2024
Hello, Thank you for your feedback about your stay in December. We are happy to hear that you enjoyed your time with us. See you next time, Kiersten

8/10 Bueno

Zachary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Tracie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property offers late check out for no additional fee. The desk clerk was super nice and helpful. The room was clean and comfortable. Will definitely stay here again if needed.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

John

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Carol

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There seemed to be a shortage of supplies day 1-5. Toilet paper, cups, pool towels, garbage bags. Housekeeping great though and responsive to needs as much as the could be. Desk staff nice. Like 24 hr coffee, tea, hot water
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Location in Lexington.
Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

Jennifer

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Crazy uncomfortable stay
It was one of the worst hotel stay that we have had. The first room they put us in the door was missing on the entertainment center cabinet. There was four slices of pizza on the side of the cabinet behind the trashcan that must’ve gotten missed. The bed was made sloppy as if someone had laid in it. We initially thought, someone was staying in the room. Front desk wasn’t sure what happened. Went to put us in another room but had to get luggage out of old room. I had forgotten the room number. I had forgotten room number and so did the attendant. She then proceeded to knock on multiple doors to find my room . It was very bizarre and we would definitely not stay again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 21 nov. 2023
Hello, Thank you so much for taking time to share feedback about your recent stay. I agree that your experience was bizarre and far from the normal experience that we strive to provide to our guests. This information has not been taken lightly and will be looked into with great detail. In the meantime, I would be happy to chat further if you would like; Feel free to reach out to me directly at the hotel. Thank you again and take care.-Kiersten

8/10 Bueno

Dan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice Clean place
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 22 nov. 2023
Hello, We are happy to see that you enjoyed your stay and welcome you back anytime you would like! Take care, Kiersten

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Harold

Nice location. Lobby is a little small. Room temperature was hard to regulate. If you arrive late parking may be a challenge.
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Chass

No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 1 oct. 2023
Hello, Thank you for sharing your feedback. We apologize that you had to experience our renovation as we know it is never convenient for anyone. Although necessary, we are excited to finish up as well so that we can get back to 100% service. We invite you back once it is complete so that we can make up for this experience. Sincerely, Kiersten

6/10 Aceptable

Adam

Le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 30 sept. 2023
Hello, Thank you for rating your recent stay with us. We value all feedback from our guests. We apologize if the current renovation compromised your experience with us, but it will be finished up the first week of October. We invite you back once it is complete to experience our beautiful hotel at 100%. Sincerely, Kiersten

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 24 sept. 2023
Hello, Thank you for the wonderful rating! We value every opportunity that we have to make our guests stay exceptional. You are always welcome back if you are in Lexington again!Thanks, Kiersten

8/10 Bueno

William

Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 1 oct. 2023
Hello, Thank you for taking time to rate your stay with us. We value all guest feedback and will be happy to report this to our team. You are always welcome back when you find yourself in Lexington. Sincerely, Kiersten

8/10 Bueno

Jonathan C

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2023
Respuesta de GM, el 24 sept. 2023
Hello, Thank you for taking your time to rate your stay! We are glad to see that you enjoyed your time with us. We hope to see you again one day in the future!Thanks, Kiersten

10/10 Excelente

yi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is near the airport but still quite.
Se hospedó 1 noche en agosto de 2023
Respuesta de GM, el 24 sept. 2023
Hello, Thank you for the wonderful rating! It was a pleasure to take care of your lodging needs. We hope you visit us again soon! Thanks, Kiersten

10/10 Excelente

Cathy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff and great location.
Se hospedó 4 noches en julio de 2023
Respuesta de GM, el 24 sept. 2023
Hello, Thank you so much for taking your time to share your feedback. We are so glad to hear that your stay was exceptional. We strive to provide 100% to every guest. You are always welcome back if you find yourself in Lexington again! Thanks, Kiersten

10/10 Excelente

Cathy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Totally updated. Loved the friendly staff.
Se hospedó 4 noches en julio de 2023
Respuesta de GM, el 24 sept. 2023
Hello, Thank you for the amazing feedback about your time here with us! We are always happy to see that our guests enjoy their stay. We hope to one day see you again! Thanks, Kiersten

10/10 Excelente

nicholas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place to stay
Se hospedó 1 noche en julio de 2023
Respuesta de GM, el 14 jul. 2023
Hello, We are delighted to see that you enjoyed you time here at the Hampton Inn Lexington South! You are always welcome back of you ever find yourself in Lexington again.Thank you, Kiersten

8/10 Bueno

Samantha

Se hospedó 2 noches en junio de 2023
Respuesta de Kiersten , el 6 jul. 2023
Hello, Thank you for taking your time to provide feedback about your recent stay with us! We are happy to see that you enjoyed your time here. You are always welcome back when you find yourself in Lexington.

8/10 Bueno

Blair

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
The hotel could use some updating. Overall and okay place to stay for one night.
Se hospedó 1 noche en julio de 2023
Respuesta de Kiersten, el 6 jul. 2023
Hello, Thank you for your feedback about your stay with us. We love the opportunity to hear what our guests think about the experiences that we are providing. I have noted this feedback about needing an update and will share this with the appropriate team. We hope to see you again when you are in Lexington next!

10/10 Excelente

Tommy

Se hospedó 2 noches en junio de 2023
Respuesta de GM, el 23 jun. 2023
Hello, Thank you for taking time out of your day to provide feedback about your recent stay with us! We value our guests responses and are delighted to see that you enjoyed your time here with us. You are always welcome back to our hotel when you find yourself in Lexington. Sincerely, Kiersten

10/10 Excelente

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was a one man show but he was great!
Se hospedó 1 noche en junio de 2023
Respuesta de GM, el 23 jun. 2023
Hello, Thank you for your feedback! We are glad to see that you had an exceptional experience at our hotel and welcome you back at any time. Sincerely, Kiersten

10/10 Excelente

Donald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
y
Se hospedó 2 noches en junio de 2023
Respuesta de GM, el 23 jun. 2023
Hello, Thank you for the time that you took to provide us with feedback about your stay. We are happy that you enjoyed your time here with us and would love to have you back anytime you find yourself in Lexington. Sincerely, Kiersten

10/10 Excelente

Terry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean
Se hospedó 1 noche en junio de 2023
Respuesta de GM, el 17 jun. 2023
Hello, Thank you so much for taking your time to give feedback about your recent stay. We are delighted to hear that you enjoyed your time here with us and invite you back when you are in Lexington next! Thank you, Kiersten

8/10 Bueno

Jason

Se hospedó 3 noches en junio de 2023
Respuesta de GM, el 17 jun. 2023
Hello, We appreciate the time that you took to provide us with your feedback. It is wonderful to see that you enjoyed your stay! Thank you, Kiersten

6/10 Aceptable

Elizabeth

Se hospedó 1 noche en junio de 2023
Respuesta de GM, el 17 jun. 2023
Hello, Thank you so much for your feedback. We are disappointed to see that we did not fulfil our goals to provide a great stay for you. Feel free to reach out further to chat about it if you wish. Thank you, Kiersten

2/10 Terrible

Phillip

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de GM, el 17 jun. 2023
Hello, Thank you for taking your time to provide feedback to us. We apologize that your stay did not go as planned. We would love an opportunity to make it up to you. Please feel free to reach out further if you wish to chat more. Thank you, Kiersten

10/10 Excelente

Bruce

Se hospedó 4 noches en mayo de 2023
Respuesta de GM, el 23 jun. 2023
Hello, We are delighted to see that you enjoyed your stay with us! Thank you for sharing your feedback. We welcome you back anytime you find yourself in Lexington again. Sincerely, Kiersten

6/10 Aceptable

Gala

Se hospedó 1 noche en mayo de 2023
Respuesta de GM, el 17 jun. 2023
Hello, Thank you for your feedback. We apologize that your stay was not a 10 out of 10. We did not live up to our goal if this was the case. Please feel free to reach out further if you would like to talk more about it. Thank you, Kiersten

2/10 Terrible

Brandon

I booked a room with Hampton through Expedia a week in advance. Upon arriving at the hotel I was informed that they had over-booked and did not have a room for me No alternative or refund was offered and I was forced to pay for a room at another establishment.
Se hospedó 1 noche en mayo de 2023
Respuesta de GM, el 17 jun. 2023
Hello, We thank you for the time that you took to provide feedback to us. We are saddened to hear that your stay was less than satisfactory. This is not our goal and we strive for exceptional experiences for our guests. If you ever find yourself back in Lexington we would love the opportunity to make this right. Thank you, Kiersten

8/10 Bueno

lindy

Se hospedó 1 noche en mayo de 2023
Respuesta de GM, el 17 jun. 2023
Hello, We appreciate the feedback about your recent stay. We are so glad to hear that you enjoyed your stay with us! We hope to see you back when you come through Lexington next. Thank you, Kiersten Fogleman

6/10 Aceptable

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Everyone was very nice and helpful. The room was clean. The bed was way too soft and the floor was slanted. As you walked to the bathroom it dropped a good two inches on a slant. Probably won't stay there again.
Se hospedó 2 noches en abril de 2023
Respuesta de Manager, el 2 may. 2023
Hello, Thank you so much for providing feedback about your recent stay! We will absolutely be looking into the issue that you experienced. We apologize that it impacted your stay negatively but hope that when you come to Lexington next, we can make it up to you. In the meantime, never hesitate to reach out to chat with us. Sincerely, Kiersten GM

6/10 Aceptable

Haele

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Our room was really dusty, the mirrows in the bathroom had toothpaste all over them, and there were toenails on the counter. Also the floors werent very clean. I went to go take a shower and the tub wouldnt drain. I will say that staff was nice about it and put us in a new room. The shower worked fine but everything else was the same. I do appreciate staff for putting us in a new room. So thank you for that.
Se hospedó 2 noches en abril de 2023
Respuesta de Manager, el 2 may. 2023
Hello, Thank you for taking your time to provide us feedback about your recent stay. I apologize that you experienced this at our property. This is certainly not the guest experience that we strive for. I am happy to hear that our staff was able to correct the situation by moving you to a clean room. You are always welcome at our hotel anytime you may find yourself in Lexington. Sincerely, Kiersten GM

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Nice room, uncomfortable bed
Nice room, friendly staff, the bed was too firm for our tastes, but overall a good experience.
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 29 abr. 2023
Hello, Thank you for taking your time to provide feedback about your recent stay! We are delighted to hear that your stay was exceptional and welcome you back the next time you are in Lexington!Sincerely, Kiersten GM

10/10 Excelente

Brittany

Se hospedó 5 noches en abril de 2023
Respuesta de Manager, el 29 abr. 2023
Hello, Thank you for providing your feedback! We welcome you back if you ever find yourself in Lexington again. Sincerely, Kiersten GM

4/10 Malo

Charles

Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 29 abr. 2023
Hello, Thank you for providing your feedback. We would love to chat further about how we can better our guest experience. Please feel free to reach out to us at the hotel anytime. Sincerely, Kiersten GM

10/10 Excelente

Scott

Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 29 abr. 2023
Hello,Thank you for providing your feedback! We are happy to see that you enjoyed your stay. You are always welcome back if you happen to find yourself in Lexington again. Sincerely, Kiersten GM

10/10 Excelente

Carron

Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 29 abr. 2023
Hello, Thank you for providing your feedback! We are happy to see that you enjoyed your stay. You are always welcome back. Sincerely,Kiersten GM