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Opiniones de Red Carpet Inn & Suites Lima

2.5 out of 5
Red Carpet Inn & Suites Lima
1231 Neubrecht Road, Lima, OH

Opiniones

3.8
Puntuación de 10, es decir, Excelente. Basada en 8 de 199 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 18 de 199 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 27 de 199 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 38 de 199 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 108 de 199 opiniones" "

4.0/10

Limpieza

5.0/10

Servicio y personal

3.8/10

Servicios

3.4/10

Condiciones de la propiedad

4.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Kathleen

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Ceilings and walls were stained. Bathroom counter stained. Bathroom light was extremely dim ( one bulb) and didn’t always work-thank goodness I carry a flashlight
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Waverly

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Did not receive the room we requested. Staff very unfriendly and not accommodating to request. Needed non smoking and got a smoking room. No water pressure in the shower. No continental breakfast, which is one of the reasons we choose the hotel. Will not book again.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Johnathan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Zachary

The gentleman at the front desk was awesome.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Kathrine

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
What we did like is the availability of the room and the fact that there were no bugs. However, when walking into the room, you are immediately met with a wall of smoke smell from cigarettes, and you walk into completely deplorable conditions of the room structures and non-working appliances such as lamps, windows, and open lighting with no coverings. The bed sheets were burnt, and the pillowcases had many stains. The remote for the TV was crusted in an unknown matter. The bathroom tub was the cleanest feature in the bathroom itself. I am highly surprised this place hasn't been visited by the health department or condemned for business until brought up to minimal standards. I have pictures if you would like to see them. It's sad that we spent almost half of the room cost on cleaning supplies, deodorants to cover up foul smells, dryer sheets to insert into air vents for smoke smell neutralization, and new sheets and blankets to sleep on a hard-as-a-rock, stained mattress. You can tell they are trying to work on the infrastructure, but they should probably be shut down until repairs can be completed and the whole indoor facility scrubbed and sanitized.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kendra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
it was just very comfortable and just good
Se hospedó 6 noches en marzo de 2024

6/10 Aceptable

Amanda

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Rebecca

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Melvin

Se hospedó 3 noches en noviembre de 2023

2/10 Terrible

kier Johanies

No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2023

4/10 Malo

Donn

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bathroom needs major Reno absolutely terrible But it did have hot water Could only get one channel on tv Bed extremely hard and uncomfortable If it’s $50 a night, maybe But too expensive for what it is Stay at quality inn across road
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kem, el 10 sept. 2023
Thank you for reviewing us and let’s know what need to updates , right now we are upgrading all room. In future it wasn’t problem .

6/10 Aceptable

William

Se hospedó 1 noche en julio de 2023
Respuesta de Ken , el 28 ago. 2023
Thank you for review on us

2/10 Terrible

James

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property is so dirty and feel unsafe. Look like they dont take care the property at all. In orbitz they put choices for breakfast and wifi for additional $5, but they don't have that service actually. so the staff asked us to call orbitz for $5 refund. I don't why the still put that choices of service in orbitz if they don't have it.
Se hospedó 1 noche en julio de 2023
Respuesta de K, el 28 ago. 2023
Sorry for hear that, so you are unhappy to stay with us, we will look for you next visit to stay with us and satisfied. Thank you so much for the reviewing

8/10 Bueno

Kaylynn

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de ken gandhi, el 4 jun. 2023
thank you so much

10/10 Excelente

Elvir

Se hospedó 1 noche en abril de 2023
Respuesta de calab, el 4 jun. 2023
thank you

8/10 Bueno

Harvey

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking lot needs repairs
Se hospedó 1 noche en marzo de 2023

4/10 Malo

Ronald

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Choose anywhere but here in Lima, place smells like an old bar that was smoked in for 50 years. Water temp continually went from hot to cold and there was just a piece of bare Sheetrock above the shower where the room above had leaked. The drawers looked like they hadn’t been cleaned from previous guest.
Se hospedó 7 noches en febrero de 2023

4/10 Malo

Oscar, Troy

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The heater was not working properly it has 3 spots blowing air, 2 spots has flowing cold air and 1 spot just hot. She didn't offered other room even we asked her to give us a different one and she was very bad atvthe poit the she said if we don't like it we can go to a different hotel. that's I call very disappointing customer service, worst of the other ones that we pay less money to use.
Se hospedó 1 noche en febrero de 2023

2/10 Terrible

William

Se hospedó 3 noches en septiembre de 2022

4/10 Malo

Kyle

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Oliver

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2022

2/10 Terrible

Felicia

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
For the Front desk workers to show respect for others
Se hospedó 2 noches en junio de 2022

4/10 Malo

John

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was run down . But I got a deal Lol
Se hospedó 1 noche en junio de 2022

8/10 Bueno

Jeff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Amanda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice people ! Family owned and operated …. Owners super nice.
Se hospedó 1 noche en junio de 2022

6/10 Aceptable

Amy

No le gustó: Servicio y personal
Manager was very rude and disrespectful. Pounded on our door after 11pm demanding $50 for our dogs when their listing stated dogs were welcome and nothing was said at check in and the animals declared. Will never return.
Se hospedó 1 noche en mayo de 2022

2/10 Terrible

Milton

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de ken Gamdhi, el 31 mar. 2022
Thank you for staying with us and sharing your positive comments regarding our location as well as your constructive feedback regarding how we can improve. I am incredibly sorry that you had noise in your room and that the team and I failed to meet your expectations. We will work diligently at improving.

2/10 Terrible

Xavier

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2022
Respuesta de Ken, el 25 ene. 2022
Thank you

6/10 Aceptable

Jemecca

Le gustó: Servicio y personal
Se hospedó 3 noches en enero de 2022

4/10 Malo

Joseph

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wont make that mistake again
Completely out dated and worn out. Was told there was truck parking and on arrival it was very very tight for big truck parking.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Ken Gandhi, el 21 sept. 2021
Constructive criticism can be difficult to accept but your review honestly points out areas we are aware needs work. We appreciate you taking the time to share your thoughts and please know we are making an effort toward addressing these issues

8/10 Bueno

Norma

Le gustó: Comodidad de las habitaciones
Ok but not great
Good place to stay for the night to rest but not spectacular, they were doing renovations, understandably a bit dirty in hall. Charges extra for pets, Hotels.com does not let you know ahead of time.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Stephanie Farmer, el 12 sept. 2021
Thank you

2/10 Terrible

Jessica

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2021
Respuesta de Stephani, el 21 sept. 2021
Thank you for your visit. I'm sorry that your recent experience with us didn't warrant a higher rating. If there is any specific feedback you can provide to help us improve, we welcome your comments.

2/10 Terrible

Ross

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I am still trying to get a refund as I did not check in I canceled my reservations they had told me there were no rooms available after confirming my reservation. I am currently trying to reset my password on my account so I can access the itinerary number since no one can help me with me without that. I Need to be refunded $80 For proof I never checked in is in to Red Roof Inn in elima Ohio. I'm trying to find any other details that would assist in this matter but I have no saved emails but I never checked in and I canceled via phone with your phone with the manager Ken of Red Roof Inn in Lima.
Se hospedó 1 noche en junio de 2021

6/10 Aceptable

Jacqueline

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2021
Respuesta de Ke, el 14 ago. 2021
Thank you very much for such glowing praise of our hotel. We are most pleased that your family was able to enjoy the full array of amenities that we believe define our hotel. I hope that your road back to us is a wonderful one for you and your family.

2/10 Terrible

Jennifer

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel was very dirty. The shower had, are you ready for this, moldy peeling wallpaper in it. Carpet was filthy.
Se hospedó 1 noche en agosto de 2021
Respuesta de Ken Gandhi, el 14 ago. 2021
We appreciate you taking the time to share your comments. It is my unwavering belief that when a business stops being challenged on all they do, their future is in peril. For this reason, thank you and rest assured we take your remarks very seriously.

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Know that it is in the process of being renovated. There is no continental breakfast or even coffee, although on the website it says there is. There is a Waffle House across the street.
Se hospedó 1 noche en julio de 2021
Respuesta de Ken Gandhi, el 28 jul. 2021
Thank you for your recent visit and for your willingness to share your important feedback with the online review community. A specific thanks as well for your laudatory remarks concerning our rooms. Please come back and continue to tell the world of how special our location truly is.

2/10 Terrible

Kathy

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Horrible stay
The website says this is a really nice looking hotel. It also said there was a spa a bar and a restaurant at this hotel. There were none of their sales at this motel there’s a vacant lot right in front of this hotel that looks like homeless people live there because there’s trash everywhere. Room some of the sheds had burn holes in it. Above the bathtub there is peeling paint one of the worst hotels that I wrote all year for work and it was a very expensive hotel for what it was it was very late you had a sleeping room
Se hospedó 3 noches en julio de 2021
Respuesta de ken gandhi, el 15 ago. 2021
what you see in pics that property not belong to us , why you do show guest our hotel exterior and interior with guest room, then realize real thing , any way thanks for write the reviews on us.

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My room head Brown water and mold not to mention the sink was falling of the wall and there was a hole in the shower wall, it also sounded like something was trying to get out of the wall.
Se hospedó 1 noche en junio de 2021
Respuesta de ken Gandhi, el 3 jul. 2021
Thank you for your review. As the owner of Red Carpet Inn & Suites it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve,but Extremely heavy Flow of the reservation at property because of Bike Races in Lima.but anyway so I will share your thoughts with our team to see how we can enhance our customer experience in the future. Respectfully, Red Carpet Inn & Suites

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
This was the worst place I've ever stayed but do to the event in the area there was no other place to stay. The place should really be inspected. All I could smell in my room was strong bleach. Holes in the ceiling and walls, the entire place is torn apart.
Se hospedó 1 noche en junio de 2021
Respuesta de Melani Harker, el 2 jul. 2021
Thank you for your review. We are very concerned with the experience you describe. Your comments will be treated with top priority, as we owe our existence to how our clientele regard us. We will continue to do everything we can to provide satisfaction.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
First off the camel hockey owner called me non stop from 8:30 pm wanting to know when we was checking in, the room smelled so bad of cigarettes we left door and windows open and left for a few hours ,the whole place was disgusting should be condemned !
Se hospedó 1 noche en junio de 2021
Respuesta de Melani Harker, el 2 jul. 2021
Sorry for This Bed experience @ our promises. Please Lets know what Room you stayed and We look In to dipper and Try to avoid this Problem will repeated again for another our valuated guest. once again Sorry by Red Carpet Inn Managements.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There were cigarette burns in the furniture and the bedspread, and the air smelled like smoke and air freshener. The shower had been wall papered, but big pieces were peeling off. The plastic grill on the air conditioner was broken in several places and rattled annoyingly. The carpet felt sticky. How could anyone rate this place more than a 2?
Se hospedó 1 noche en junio de 2021
Respuesta de Ken Gandhi, el 15 jun. 2021
Thank you for your constructive criticism. We appreciate that you expected to enjoy a wonderful experience and apologize we fell short of your expectations. Please know we will address your complaint to ensure that what you experienced is not repeated. i need more information about you what Room you stayed with us. please Call us and lets Us Know and speak with Manager Ken Please

4/10 Malo

Cliente verificado

Viaje en pareja, Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
shower knobs work properly and heat
Se hospedó 2 noches en abril de 2021
Respuesta de Terry Harker, el 6 abr. 2021
Thank you for staying with us and sharing your positive comments regarding our location as well as your constructive feedback regarding how we can improve. I am incredibly sorry that you had noise in your room and that the team and I failed to meet your expectations. We will work diligently at improving.

2/10 Terrible

Lakesha

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
HORRIBLE SERVICE & DISGUSTING ROOM
This place was horrible. The guy that checked my driver in was rude. My driver told him about how bad the room was and he did nothing about it not changing him to a different room. My driver slept in the chair, because the mattress had blood on it and the sheets looked dirty. The bathroom was nasty not cleaned. Horrible stay. This place should be shut down until it is inspected.
Se hospedó 1 noche en febrero de 2021
Respuesta de Ken Gandhi, el 16 feb. 2021
Sorry about This , I think you explained here totally inappropriate , This property just completed renovation and in The Market, I need to more here from you Or Give us call please

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2020
Respuesta de ken Gandhi, el 17 dic. 2020
thank you so much

6/10 Aceptable

Betty

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
I have stayed in a lot cleaner hotels it was really musty and definitely needed an upgrade. The staff was good
Se hospedó 3 noches en octubre de 2020
Respuesta de ken Gandhi, el 6 oct. 2020
thank you for your feedback

2/10 Terrible

Lora

Se hospedó 4 noches en febrero de 2020

2/10 Terrible

Berry, Lima Ohio

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horrific looking and disgusting. No fire extinguisher in the container. Ica machine was gross and not working. Duct tape holding light switch.
Se hospedó 1 noche en noviembre de 2019
Respuesta de ken, el 7 oct. 2020
thank your for your feedback, but just we did renovated property. now you can try again and hopefully you will give us higher ranking

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The property doesn’t have any breakfast like they say in the ad on your website
Se hospedó 1 noche en noviembre de 2019
Respuesta de Meleni Hacker, el 7 oct. 2020
thank your for your feedback, but just we did renovated property. now you can try again and hopefully you will give us higher ranking

2/10 Terrible

Rach, Marion

Viaje de negocios, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Nothing was good ability this property. Def will be paying a little more to stay in a lot nicer place
Se hospedó 1 noche en noviembre de 2019
Respuesta de ken gandhi, el 7 oct. 2020
just we did renovated property. now you can try again and hopefully you will give us higher ranking

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza
The property was dirty but I didn't see any bed bugs
Se hospedó 1 noche en agosto de 2019
Respuesta de ken gandhi, el 7 ago. 2019
I'm sorry your experience with us wasn't better. We understand if you only want to leave a rating, but any specific feedback you might provide can help us to improve. If you have a moment, please reach out to us directly by calling our location.