Ropa de cama hipoalergénica, muebles diferentes y escritorio

Opiniones de Courtyard by Marriott Manchester - Boston Regional Airport

3 out of 5

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 469 de 943 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 289 de 943 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 97 de 943 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 56 de 943 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 32 de 943 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

7.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

luis

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All the staff was really amazing
Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham, el 22 dic. 2023
Thank you for your positive feedback. I hope to see you again!

10/10 Excelente

Brendaliz

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021

10/10 Excelente

JEISON

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy comodo el lugar y todo muy limpio
Se hospedó 1 noche en septiembre de 2020
Respuesta de Bri K., el 15 sept. 2020
Hi Jeison, Thank you for your review and we a glad you had a comfortable stay!

10/10 Excelente

Douglas

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was amazing!
Se hospedó 2 noches en marzo de 2024
Respuesta de jingraham, el 24 mar. 2024
Thank you for your valued feedback. We hope to see you again.

10/10 Excelente

Timothy

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Check-in was fast and easy and it was a quick night stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de jingraham, el 22 mar. 2024
Thank you for your positive feedback. We hope to see you again.

10/10 Excelente

Sierra, Conway

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff was very attentive and kind. The bed was extremely comfortable and overall the room was very clean!
Se hospedó 1 noche en marzo de 2024
Respuesta de jingraha, el 7 mar. 2024
Thank you for your positive feedback! We hope to see you again.

4/10 Malo

Carolyn

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Our iron didn’t work. Our fridge didn’t work. All our food we brought for the weekend spoiled !
Se hospedó 2 noches en marzo de 2024
Respuesta de -Juliana Allen, el 4 mar. 2024
Hello Carolyn,Thank you for taking the time to review your stay at the Courtyard by Marriott in Manchester.I have shared your feedback with the leadership team to take a look into this. As well to ensure it is a isolated incident.If you would like to further discuss your stay, please feel free to reach out to the front desk so we can further connect.

6/10 Aceptable

Eugene

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza
It's close to the airport.
Se hospedó 3 noches en enero de 2024
Respuesta de jingraham, el 31 ene. 2024
Thank you for your valued feedback. If you could please let us know how we could have improved your stay.

10/10 Excelente

Matt

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham, el 9 ene. 2024
Thank you for your positive feedback. We hope to see you again.

10/10 Excelente

anthony

Viaje de negocios
Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham, el 29 dic. 2023
Thank you for your positive feedback. We hope to see you again.

10/10 Excelente

Ibrahim

Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham, el 26 dic. 2023
Thank you for your positive review. We hope to see you again.

10/10 Excelente

Samantha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and friendly staff
Clean and friendly staff
Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham, el 18 dic. 2023
Thank you for your positive feedback. We hope to see you again.

10/10 Excelente

Steve

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff were superb, the bartender Ron is a hoot...
Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham, el 16 dic. 2023
Thank you for your positive feedback! Ron is a great member of our team! Thank you for the acknowledgment.

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great time
Great stay while shopping. Very clean, very nice and very comfortable.
Se hospedó 2 noches en diciembre de 2023
Respuesta de jingraham, el 11 dic. 2023
Thank you for your positive review! We hope to see you again next year while shopping!

10/10 Excelente

Theresa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My overall stay was very enjoyable, the staff were curtious and polite ,i would definitely stay again for future weekends with my granddaughter
Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham, el 11 dic. 2023
Thank you for your positive review. Glad you had some family time!

10/10 Excelente

Richard

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would like to say when we had a problem Felicity C. Corrected everything and went above and beyond to fix it in a timely manner.
Se hospedó 2 noches en noviembre de 2023
Respuesta de jingraham, el 30 nov. 2023
Thank you for your positive feedback. I am so happy that Felicity was able to help you during your stay. It is great to hear positive feedback from our guests!

10/10 Excelente

Kevin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was excellent
Se hospedó 1 noche en noviembre de 2023
Respuesta de jingraham, el 30 nov. 2023
Thank you for your positive comment! We hope to see you again.

10/10 Excelente

Kathy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's a beautiful property and a lovely place to stay after a long day of traveling. The only thing we didn't like was being charged for parking. (I don't think we were told in advance, but I am not positive.) That said, it was our favorite place we stayed on this trip.
Se hospedó 1 noche en octubre de 2023
Respuesta de jingraham, el 24 nov. 2023
Thank you for your positive feedback. We hope to see you again.

6/10 Aceptable

Alex

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Less than what was presented
The amenities that were included in the description of the hotel were false. or at a minimum misleading. First, they do not have a jacuzzi--they filled it in years ago. They do not have a restaurant, they have a a Starbucks that is open minimal hours and there bar consists of 4 bar stools.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Front Office Manager, el 21 nov. 2023
I do not know where you saw the hotel tub cause Hotels.com does not have it advertised that we have a jacuzzi. Google may have some old photos but all websites have been checked to make sure they don't advertise a jacuzzi. All the websites advertise our bistro, Starbucks is only open in the morning, times as well as the welcome message you received when you booked the hotel. And we actually have 6 bar stools as well as multiple seating locations in the lobby/bistro area for bar service, including table service. The Bistro offers food and Drinks, not a full restaurant but it is a Bistro. I'm sorry you feel you the hotel was advertised improperly but I assure you all amenities advertised on our Marriot site as well as all third parties have the correct information posted.

4/10 Malo

Jillian

Viaje en pareja
Le gustó: Servicios
My room didn’t have heat all night. The woman at the front desk said that several rooms had an issue with the heat. It was a very cold night
Se hospedó 1 noche en noviembre de 2023
Respuesta de jingraham, el 15 nov. 2023
Thank you for your valued feedback. I apologize that the heat was not working for you. I will make sure housekeeping is checking the heat on daily inspections and having maintenance look at them as well.

8/10 Bueno

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de jingraham, el 14 nov. 2023
Thank you for your valued feedback. We hope to see you again.

10/10 Excelente

Denise

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de jingraham, el 11 dic. 2023
Thank you for your positive review. We hope to see you again.

10/10 Excelente

MICHAEL, Salem

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 1 noche en noviembre de 2023
Respuesta de jingraham, el 5 nov. 2023
Thank you for your positive review. We hope to see you again.

8/10 Bueno

Kelly

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de jingraham, el 4 nov. 2023
Thank you for your valued feedback. We hope to see you again!

8/10 Bueno

Marie-Eve

Se hospedó 1 noche en octubre de 2023
Respuesta de jingraham, el 30 oct. 2023
Thank you for your valued feedback. We hope to see you again.

8/10 Bueno

Linda

Viaje familiar
Le gustó: Limpieza y servicio y personal
So close to the airport and made it so convenient to fly out before the crack of dawn.
Se hospedó 1 noche en octubre de 2023
Respuesta de The Courtyard Management Team, el 30 oct. 2023
Thank you for the Review

6/10 Aceptable

CALLI

Se hospedó 1 noche en octubre de 2023
Respuesta de jingraham, el 26 oct. 2023
Thank you for your valued feedback. Please let us know how we could have improved your stay and met or exceeded your expectations.

6/10 Aceptable

Brittany

No le gustó: Servicio y personal
Average hotel
The hotel itself was average. Not bad, not terrible. We were there for 3 nights and we didn’t get any type of cleaning done at all to our room. I called every night and they said they come every other day. Well they never came at all. I had to call for towels every night. One of the nights, they couldn’t even bring us the towels. We had to go down there and get them ourselves. I did like that the hotel room ac worked well. The room was also nice. The front desk guy when we checked in was very friendly. They said they were short staffed so hopefully they get that under control. I would probably stay here again if I could get my room cleaned at least once during my stay.
Se hospedó 3 noches en octubre de 2023
Respuesta de jingraham, el 25 oct. 2023
Thank you for your honest feedback. We apologize and are working to hire more housekeeping staff as we speak. Courtyard typically services rooms every other day and I apologize that we were unable to during your stay. I hope that you do decide to visit is again in the future when we will be fully staffed.

2/10 Terrible

Louis

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
the room was old and not updated. bathroom needs to be remolded because bathtub had bad crack on wall and tub was stained. reserved a king bed but it was the size of a queen. could hear thru the walls and neighbor keeped us awake. had to pay for breakfast at a very hefty price. no coffee in the lobby for patrons. Never stay there or any marriott again.
Se hospedó 5 noches en octubre de 2023
Respuesta de The Courtyard Management Team, el 25 oct. 2023
Our rooms were renovated earlier this year, the tiles and bathrooms though were not part of that update and due to peak season we are limited on big fixes like installing new tubs and tiles since we sell out a lot from beginning of spring to late fall. The hall doors are where the noise comes from so people walking and talking in the hall was probably what you heard which is normal for most hotels. Courtyards, as a brand, do not do complimentary items. Our bistro has a Starbucks so we do not provide free coffee to patrons, and prices are based of Marriott Brand Standards and out of our control. All of our amenities are exact to Courtyard Brand Standard's and since our corporate company took over the hotel we have been updating but that does take time.But thank you for the review.

8/10 Bueno

kathy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de jingraham, el 23 oct. 2023
Thank you for your valued feedback. Could you leave us some feedback as to how we could have scored a 9 or a 10?

10/10 Excelente

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is very friendly. Beds are very comfortable. Restaurant on site is convenient and the food is delicious.
Se hospedó 2 noches en octubre de 2023
Respuesta de The Courtyard staff, el 23 oct. 2023
Thank you so much for the review, we hope to see you in the future.

2/10 Terrible

Mélanie

Se hospedó 1 noche en octubre de 2023
Respuesta de The Courtyard Management Team, el 11 nov. 2023
Sorry the stay was no up to standards. Please let us know what we can do to fix this for future stays

4/10 Malo

Vinay

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
.
Se hospedó 1 noche en octubre de 2023
Respuesta de The Courtyard Staff, el 22 oct. 2023
Thank you for the review.

8/10 Bueno

lee

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Handy to airport And mall Quiet room
Se hospedó 2 noches en octubre de 2023
Respuesta de jingraham, el 20 oct. 2023
Thank you for your positive feedback. We hope to see you again.

4/10 Malo

Mélanie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de The Courtyard Staff, el 22 oct. 2023
Thank you for the review.

4/10 Malo

Pete

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
This property is in desperate need of housekeepers. Our room was never cleaned or freshened up while we were there.
Se hospedó 4 noches en octubre de 2023
Respuesta de jingraham, el 20 oct. 2023
Thank you for your honest feedback. I do apologize that we were unable to service your room. We are working on hiring some more housekeepers as we speak!

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal
Unclean Room & Poor Customer Service
Recent one night stay that included unclean room (trash in trash can, hair on bathroom floor, spider climbing up wall while brushing my teeth), noisy guests, additional fees, and poor customer service including being hung up on 2x by guest services. Avoid this hotel.
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager, el 18 oct. 2023
We have already emailed you personally and issued a full refund to you already because of the poor experience you had. The customer service agents for the site should have also contacted you about the refund.There was a welcome message sent, as it is sent to all guests who book through this site, explaining the bistro is not complimentary but for purchase and explaining the parking fees. The housekeeping and guest service issues are being handled as your experience was not Marriott standard. Rest assured your complaints are being taken seriously as I stated in the email I sent you.

10/10 Excelente

Timothy

Se hospedó 1 noche en octubre de 2023
Respuesta de The Courtyard Management Team, el 9 nov. 2023
Thank You for the review

8/10 Bueno

lee-anne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Belle chambre spacieuse et confortable
Se hospedó 1 noche en octubre de 2023
Respuesta de jingraham, el 16 oct. 2023
Thank you for your valued feedback. We hope to see you again.

10/10 Excelente

Robin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I stay here every time I visit my dad!
Se hospedó 3 noches en octubre de 2023
Respuesta de The Courtyard Staff, el 16 oct. 2023
Thank you for the great review!

4/10 Malo

Andrew

No le gustó: Servicio y personal y condiciones de la propiedad
Adjoining room with chirping smoke detector. Front desk offered to move us but she is up front by her self. water coming from sink faucet doesn’t shut off, 2 towels for four people, no body wash in the shower etc. I don’t normally care, after a long day of traveling, just not the ending we enjoy.
Se hospedó 1 noche en octubre de 2023
Respuesta de Courtyard Management, el 9 oct. 2023
Thank you for the review.We will go over this with our next team meeting

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exceptional stay.
Room was clean. Staff was very friendly.
Se hospedó 1 noche en octubre de 2023
Respuesta de The Courtyard Staff, el 9 oct. 2023
Thank you for the review!

10/10 Excelente

Pat

Le gustó: Limpieza
Se hospedó 2 noches en octubre de 2023
Respuesta de The Courtyard Staff, el 9 oct. 2023
Thank you for the review

4/10 Malo

Adam, BALDWINSVILLE

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
No housekeeping, paper-thin walls, nobody picks up around the grounds.
Se hospedó 5 noches en octubre de 2023
Respuesta de Management, el 9 oct. 2023
Thank you for the review, we will make sure to note this in the next staff meeting.

8/10 Bueno

Steve, Spring Hill

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place
Se hospedó 1 noche en octubre de 2023
Respuesta de jingraham, el 6 oct. 2023
Thank you for your valued feedback. We hope to see you again?

6/10 Aceptable

Darrell

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked they had a 5 day promotional per night discount. I did not like that they did not have breakfast included for the price in comparison to other hotels. The water quality in shower seemed subpar with mineral buildup and my skin reacted. just me not my wife. there were no bags in the garbage in the room and they were small. Room service at the time was every other day and then when we did talk to an attendent sadly it was not english so it was difficult to communicate, but our request was fulfilled. I liked where it was in Manchester. the 5 dollar parking fee is very odd but during time I went it still was cheaper with the promotional 5 day stay. room was clean and bed was good.
Se hospedó 5 noches en septiembre de 2023
Respuesta de jingraham, el 5 oct. 2023
Thank you for your valued feedback. Unfortunately, all the other Marriott Select Service brands do have complimentary breakfast but Courtyard does not. I will look into the issue you saw with your shower as this is the first comment I have seen about this. I hope that we will see you again in your future travels to Manchester.

2/10 Terrible

Molly

Se hospedó 1 noche en octubre de 2023
Respuesta de The Courtyard staff, el 23 oct. 2023
Thank you for the review, I wish you would have told us what we could have worked on.

10/10 Excelente

Jennifer, Henderson

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
The only thing I did not like is on the one day our room would be cleaned and new linens brought, when we arrived back later in the evening after being gone all day, our room door was propped open. It appears the housekeeper forgot to shut our door. Luckily, nothing was taken or disturbed. This is why I felt very safe there. We were very concerned, though, the door had been left open. Thank you and we would definitely stay there again. The beds were super comfortable and staff were very nice. The hotel is nice and clean. Thank you.
Se hospedó 4 noches en septiembre de 2023
Respuesta de jingraham, el 3 oct. 2023
Thank you for your valued feedback. I apologize that your door was left open after housekeeping service. I will speak to the housekeeping staff to make them aware of the security concerns and making sure the rooms are shut after service.

8/10 Bueno

Stephen

Se hospedó 3 noches en septiembre de 2023
Respuesta de The Courtyard Staff, el 22 oct. 2023
Thank you for the review.

10/10 Excelente

Timothy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de jingraham, el 30 sept. 2023
Thank you for your positive feedback. We hope to see you again.