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Opiniones de Holiday Inn Express Memphis Medical Center Midtown, an IHG Hotel

2.5 out of 5

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 551 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 292 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 88 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 38 de 1005 opiniones" "

8.8/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

FRANZ, OJINAGA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
aa
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en mayo de 2021

8/10 Bueno

Juan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Felicitaciones
Buena buena estancia me gusto
Se hospedó 1 noche en enero de 2021
Respuesta de Melody Swann, el 23 ene. 2021
Dear Juan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am the new Operations Manager of the property and your feedback is very important to us. I am so glad you had a wonderful experience at our hotel! We hope to see you again soon! Sincerely, Melody Swann Operations Manager Holiday Inn Express Memphis Medical Center Midtown (901) 276-117

8/10 Bueno

EDUARDO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Bien ubicado cerca de todo. El hotel en perfectas condiciones
Se hospedó 2 noches en julio de 2019
Respuesta de Jeff E., el 22 jul. 2019
Thank you for your review.

8/10 Bueno

Cecilia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Burn hotel, con desayuno.personal Amigable

6/10 Aceptable

Patricia

Viaje en pareja
Le gustó: Servicio y personal
The staff were very friendly. The breakfast had many choices. We were glad to be in the back of the building with no traffic noises. The heater and toilet were very noisy. We stayed three nights. The garbage was never emptied and was overflowing.
Se hospedó 3 noches en marzo de 2024
Respuesta de A. Pollan, el 28 mar. 2024
Thank you for sharing your feedback regarding your stay. I am pleased to hear that you enjoyed our breakfast and friendly staff. I do apologize for the issues with the heater and toilet as well as the housekeeping. I am currently addressing this with the appropriate departments.

8/10 Bueno

Jennifer A

Le gustó: Servicio y personal
I appreciated this hotel for what it was for us- a safe place to sleep while we traveled east. It wasn’t as clean as I would hope but it wasn’t bad either.
Se hospedó 1 noche en marzo de 2024
Respuesta de A. Pollan, el 28 mar. 2024
Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve

4/10 Malo

Sheena

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
There were roaches in the room. We saw 1 in the window and other just over the TV. The people coming in and out were very seachy, this property is not kid friendly in my opinion.
Se hospedó 1 noche en marzo de 2024
Respuesta de A. Pollan, el 28 mar. 2024
On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Malo

Alice

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Staff was nice but the room was nasty and dirty
Se hospedó 2 noches en marzo de 2024
Respuesta de A. Pollan, el 28 mar. 2024
I am very sorry to learn about the problems you had housekeeping. I understand your disappointment, and this is definitely not the dependable value our hotel is usually known for. I will make sure to share your comments with our team for necessary improvements on our end.

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have stayed here before and returned in March '24 because I was impressed with the hotel. Room was clean, quiet, bed very comfy. Breakfast is very good. Security guard in limited entry parking lot after dark for safety. Conveniently located between downtown and the bustling midtown area. Highly recommend!!
Se hospedó 3 noches en marzo de 2024
Respuesta de A. Pollan, el 28 mar. 2024
We are happy you were pleased with the service and accommodations. We hope you will return to visit us again soon.

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Haven’t completed my stay, so far good
Se hospedó 1 noche en marzo de 2024
Respuesta de A. Pollan, el 28 mar. 2024
We hope the positive aspects of your visit will encourage you to choose us again in the future.

8/10 Bueno

ROBYN

Le gustó: Servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de A. Pollan, el 28 mar. 2024
We are happy you were pleased with the service and accommodations.

2/10 Terrible

Robert, Coldwater

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like the location and the hotel. I made another reservation for march3-4 after the front desk received the confirmation from expedia i was told the management said that they cant accommodate me today that i need to check out an i will be refunded by expedia. I asked what the reason was that they an they wouldnt twll me anything for why.I have been here si d
Se hospedó 1 noche en marzo de 2024
Respuesta de A. Pollan, el 6 mar. 2024
Thanks for choosing us for your lodging needs. Your valuable feedback is much appreciated. Please feel free to reach out to me directly at the hotel if you would like to discuss the details of your reservation further.

10/10 Excelente

SHIRLEY

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
convenient
Se hospedó 2 noches en febrero de 2024
Respuesta de A. Pollan, el 6 mar. 2024
Thank you for your excellent review. I hope you will choose us in the future.

4/10 Malo

Michael, Gladewater

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Checked into the hotel. Noticed a security car parked out front that a security guard comes at 7pm every night to keep watch. I got to my room and needed to use the restroom. Lifted the lid and the toilet was not cleaned. Hair and urine all over the seat. The shower’s shampoo rest was falling off and not sealed from the sealant as the rest was falling off. I later was getting ready for bed and I pulled the covers back and a couple long black hairs were loosely laying under the covers.
Se hospedó 1 noche en febrero de 2024
Respuesta de A. Pollan, el 6 mar. 2024
I would like to start by apologizing to you for the inconveniences you faced during your stay. I have talked with my housekeeping department insuring this will never happen to you or any other guest.Thank you for sharing your feedback.

6/10 Aceptable

Adrian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great breakfast, and we had a front row seat to a car break-in right outside our window. Rooms were clean.
Se hospedó 3 noches en febrero de 2024
Respuesta de A. Pollan, el 18 feb. 2024
Adrian, I appreciate your candid review regarding your stay. I am happy to hear that you enjoyed our breakfast and clean rooms. Thank you also for your concern regarding the parking lot and car break ins. We do work closely with the Memphis Police Department, and a private security company to try and prevent situations such as these. Unfortunately, even with these precautions and the cameras and lights in the parking lot we cannot control the general public's behavior.

10/10 Excelente

Brenda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very convenient location.
Se hospedó 1 noche en febrero de 2024
Respuesta de A. Pollan, el 18 feb. 2024
Thank you for your excellent review. We are all pleased to know that you enjoyed your stay with us.

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de A. Pollan, el 8 feb. 2024
On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Cheri

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
Full of bed bugs, sleepless night
Se hospedó 2 noches en enero de 2024
Respuesta de A. Pollan, el 25 ene. 2024
Cheri,Thank you for your feedback. I do appreciate you sharing it with us. And I sincerely apologize for the trouble you had. I do hope the resolution that we provided was to your satisfaction. Please feel free to reach out to me directly at the hotel if I can be of any further assistance.

8/10 Bueno

Jenny

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location, easy parking and nice rooms. The walls a little thin, as you could hear a lot of noise in other rooms, price a little high considering this.
Se hospedó 1 noche en enero de 2024
Respuesta de A. Pollan, el 25 ene. 2024
Jenny,Thank you for your review. I am pleased to hear that you enjoyed our parking, rooms and location. I am sorry that you were disturbed by noise from another room. I hope that this would not dissuade you from returning to see us in the future.

4/10 Malo

Jill

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Carpet in hallways needed vacuuming. 3 of our 4 pillow’s had red spots on them. Not sure if it was blood or lipstick. The bed in room 238 was miserable. My side of the mattress dipped in a good 3 inches deep where my rear end would be. I had to stuff a pillow between the mattress and the fitted sheet to fill the spot. Not sure why this hotel has an 8.6. Other than convenience and staff it was awful. Will spend a little more next trip for a nicer hotel.
Se hospedó 1 noche en enero de 2024
Respuesta de A. Pollan, el 24 ene. 2024
Jill,I am very sorry to learn about the problems you had with the bed and with housekeeping. I understand your disappointment, and this is definitely not the dependable value our hotel is usually known for. I will make sure to share your comments with our team for necessary improvements on our end.

4/10 Malo

Joseph

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Hotel had no potable water available. Public water was on a boil notice. Did not have any water to offer guests. Had no change available so I could buy it from vending machine. Front desk had 2 bottles available, but charged me $5.00 per bottle. Clearly gouging because they knew humans need water, even just to brush teeth and take medicine. Hotel has obligation to provide potable water for no charge to guests. Ridiculous! Shameful!
Se hospedó 1 noche en enero de 2024
Respuesta de A. Pollan, el 22 ene. 2024
Joseph,Thank you for taking your time to share your thoughts on your stay with us. It was a pleasure speaking with you on the 20th regarding these concerns and I apologize once again for the issues. I hope that I have resolved these concerns to your satisfaction. But if not please do not hesitate to reach out to me directly.

10/10 Excelente

Dawn, Mabelvale

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beds were super comfortable, hotel is easily accessible from the freeway with ample free, self-parking. Room was clean and cozy.
Se hospedó 1 noche en enero de 2024
Respuesta de A. Pollan, el 22 ene. 2024
Dawn,Thank you for taking the time to share your feedback regarding your stay. I am happy to hear that you enjoyed your stay with us.

6/10 Aceptable

tony

Viaje de negocios, Viaje familiar con niños
Le gustó: Servicio y personal
The property was clean and the staff were nice but rooms are rundown. Facets and toilets were al loose, TV doesn’t work and body shampoo container was empty.
Se hospedó 1 noche en enero de 2024
Respuesta de A. Pollan, el 11 ene. 2024
Tony,Thank you for taking the time to provide feedback regarding your stay. I have alerted the proper departments so these issues will are being addressed. I hope you will return to see us so that we can show you how we have improved.

10/10 Excelente

Mary Alice

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a good hotel, clean and comfortable and the staff was excellent and hospitable and welcoming. However, be aware that it is across from a large hospital so there will be many sirens throughout the night which may be bothersome to some. Also while we were there several cars were broken into. If you park in a well lit area and make sure you leave nothing of any value in sight. We did that and the car on one side of us and behind us were broken into while we were fine.
Se hospedó 2 noches en diciembre de 2023
Respuesta de A. Pollan, el 11 ene. 2024
Mary Alice,Thank you for taking the time to share feedback about your stay. I am happy to hear that your stay was a good one and wanted to let you know we have made changes to our security so that hopefully there will be no more break ins.

10/10 Excelente

Charlotte

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This hotel is right on Union Avenue which is convenient to everywhere in Midtown and west toward the river. It was dark and rainy when I arrived, but it was easy to find and to get into. Parking was easy as well. The Front Desk Clerk was friendly and very helpful. So far, so good.
Se hospedó 1 noche en diciembre de 2023
Respuesta de A. Pollan, el 11 ene. 2024
Thank you for your 5 star review. I hope that you will choose us again the next time you are in town.

10/10 Excelente

surya

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de A. Pollan, el 22 dic. 2023
Thank you for your excellent review. We are happy you were pleased with the service and accommodations.

10/10 Excelente

Angelica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Stay!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de A. Pollan, el 22 dic. 2023
We are happy you were pleased with the service and accommodations.

10/10 Excelente

Rachel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We were in town for a Grizzlies game. My family and I always stay here. It is clean, convenient, and always friendly staff
Se hospedó 1 noche en noviembre de 2023
Respuesta de A. Pollan, el 22 dic. 2023
Our team will be glad to know their efforts were key in making your stay with us enjoyable.

10/10 Excelente

Tierra

Viaje en pareja
Le gustó: Limpieza
Staybwas great friendly staff.
Se hospedó 1 noche en noviembre de 2023
Respuesta de A. Pollan, el 22 dic. 2023
Our team will be glad to know their efforts were key in making your stay with us enjoyable.

6/10 Aceptable

Pam

Viaje familiar
Le gustó: Limpieza y servicio y personal
Fantastic breakfast and super nice breakfast lady. Convenient for SCO, but no other restaurants or bars in a safe walking distance. Heater in the room was very loud. Lots of street noise Saturday night.
Se hospedó 3 noches en noviembre de 2023
Respuesta de A. Pollan, el 22 dic. 2023
It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience.

6/10 Aceptable

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Old hotel
This hotel seems very old and dated. It has been refurbished and improved, but it still is not attractive overall. There are so many newer and more appealing hotels available that I would not stay here again. That said, there was nothing specifically wrong with the entire property. If you need this location, it is satisfactory.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Connie

Le gustó: Servicio y personal y comodidad de las habitaciones
The room was quiet and the area is convenient
Bedsheet had red stains and rough spots, was replaced with fresh sheet and bedding after report to the front desk upon checking into the room.
Se hospedó 9 noches en octubre de 2023

10/10 Excelente

Amy, Jeffersonville

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
At first I was a little cautious seeing that it was so close to downtown. But, after checking in and talking with the staff my mind was at ease. The hotel was clean. The parking lot was even very clean. The room was perfect. I was very comfortable and will absolutely stay here again.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Mizuki

Se hospedó 1 noche en octubre de 2023
Respuesta de A. Pollan, el 22 dic. 2023
Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience.

10/10 Excelente

Michael

Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Jack, Glenview

Le gustó: Limpieza y servicio y personal

8/10 Bueno

bahram

Se hospedó 1 noche en octubre de 2023
Respuesta de A. Pollan, el 22 dic. 2023
Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience.

10/10 Excelente

Justin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Ellison

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was excellent from the front desk, housekeeping and daily breakfast you all made a 62nd birthday a great weekend.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Donna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast area great for a get together place when two couples travelling.
Se hospedó 3 noches en octubre de 2023

6/10 Aceptable

Suzanne

Le gustó: Servicio y personal
Felt worn.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Aleksandr

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Brenda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Everything was good except for the AC fan made a lot of noise.. it may be going out
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

BEVERLY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Fran

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Jesse

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just right for what we needed.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Lauren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location and friendly staff!
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
staff were helpful
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Donald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A great place to stay in Memphis.
I am very impressed with this hotel. Although I have read a few negative comments, I have nothing but good things to say about it. Great location, well maintained, extremely helpful and friendly staff. A special shout out to Zee in the breakfast room who makes great sausage gravy, and was very friendly and helped us plan our too short visit to Memphis. I recommend this hotel without hesitation and when I return to Memphis, I will stay here again.
Se hospedó 2 noches en agosto de 2023