Diseño del edificio

Opiniones de Embassy Suites by Hilton Monterey Bay Seaside

3.5 out of 5
Embassy Suites by Hilton Monterey Bay Seaside
1441 Canyon Del Rey Blvd, Seaside, CA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 673 de 1146 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 270 de 1146 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 94 de 1146 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 62 de 1146 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 47 de 1146 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cristian

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Restrooms in lobby with really bad urine odor
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM, el 20 dic. 2023
Dear Cristian,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon.Best,Teri OwensGeneral Manager

10/10 Excelente

Rosa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy excelente limpio todo accesible para hacer todo . Mis niñas encantadas del lugar
Se hospedó 2 noches en julio de 2023
Respuesta de GM, el 1 ago. 2023
Dear Rosa,All-around cleanliness is a significant focus for the entire staff, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday.Sincerely,Teri OwensGeneral Manager

10/10 Excelente

Jasmin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A sido fácil las personas de limpieza muy amables
Se hospedó 2 noches en abril de 2023
Respuesta de GM, el 18 abr. 2023
Dear Jasmin,We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit.Sincerely,Teri OwensGeneral Manager

10/10 Excelente

Catalina

Se hospedó 2 noches en abril de 2023
Respuesta de GM, el 18 may. 2023
Dear Catalina,Thank you for sharing the awesome rating of your experience, and please visit us again.Best,Teri OwensGeneral Manager

8/10 Bueno

Alejandra

Se hospedó 1 noche en febrero de 2023
Respuesta de GM, el 15 mar. 2023
Dear Alejandra,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Teri OwensGeneral Manager

10/10 Excelente

Saira

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cómoda estadía muy recomendable
Respuesta de GM, el 5 ene. 2023
Dear Saira,We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.Sincerely,Teri OwensGeneral Manager

8/10 Bueno

Antonio

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
...
Respuesta de GM, el 17 dic. 2022
Dear Antonio,We are happy to hear from you and glad to know your stay was pleasant. We sincerely appreciate you taking the time to review our hotel. We would love to host you again soon.Sincerely,Teri OwensGeneral Manager

8/10 Bueno

Carmen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen lugar
Fue muy limpia la habitación , todo muy bien organizado . Lo único que no me gusto las camas pedí Queen , y me dieron full … pero en general todo fue agradable .
Se hospedó 1 noche en octubre de 2022
Respuesta de GM, el 31 oct. 2022
Dear Carmen,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip!Sincerely,Teri OwensGeneral Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Vacaciones en familia
Excelente lugar y ubicación. El trato genial.
Se hospedó 1 noche en agosto de 2022
Respuesta de GM, el 10 sept. 2022
Dear Anonymous,Thank you for being our guest! We are delighted to hear your stay was so enjoyable! Thank you for taking the time to share your experience.Sincerely,Teri OwensGeneral Manager

10/10 Excelente

Shadia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bien
Se hospedó 1 noche en julio de 2022
Respuesta de GM, el 25 jul. 2022
Dear Shadia, We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our Embassy Suites. We look forward to being your hotel of choice when in the area. Sincerely, Teri Owens General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un hotel familiar muy bonito y cómodo! El desayuno súper completo! Sin duda volveríamos
Se hospedó 1 noche en diciembre de 2021
Respuesta de GM, el 4 ene. 2022
Dear Anonymous, On behalf of our entire team, I would like to thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Sincerely, Teri Owens General Manager

8/10 Bueno

Norma ali

Viaje familiar
Bueno
Se hospedó 3 noches en noviembre de 2021
Respuesta de GM, el 29 nov. 2021
Dear Norma ali, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Sincerely, Teri Owens General Manager

8/10 Bueno

Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno y agradable
Muy bueno y cómodo, lo único poco agradable es que te cobran un parqueo que es parte del mismo establecimiento y es abierto.
Se hospedó 1 noche en agosto de 2021
Respuesta de GM, el 10 ago. 2021
Dear Carlos, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Sincerely, Teri Owens General Manager

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en abril de 2021

6/10 Aceptable

Serg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 28 mar. 2024
Dear Serg, We appreciate you choosing our hotel and leaving us feedback. We hope to provide a wonderful experience on a return trip. Sincerely, Teri Owens, GM

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great for families
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 25 mar. 2024
Dear David, We appreciate your positive feedback and would like to extend a warm welcome for you to visit us again anytime. Thank you! Best, Teri Owens, GM

10/10 Excelente

Eva

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a wonderful time and will soon come again. The employees were so accommodating and went above and beyond to make me and my family comfortable. The employees who serviced the buffet and table areas were especially a great!
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 25 mar. 2024
Dear Eva, It is wonderful to hear that your experience was so great that you will stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Teri Owens, GM

10/10 Excelente

Alyssa

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable with three kids
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 25 mar. 2024
Dear Alyssa, What an excellent rating! I am thrilled to see that you had a comfortable stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Teri Owens, GM

4/10 Malo

Juan

Viaje familiar
No le gustó: Limpieza y servicio y personal
Front desk staff were not very friendly and a lady was even rude when I let her know I had lost my key card. I’ve stayed at several embassy suites properties and this is was my worst experience as far as service. Also, the conditioner bottle in the shower was empty. Just a poor experience overall. I hope it’s just this location and not the direction of embassy suites is going.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 24 mar. 2024
Dear Juan, Thank you for bringing this to our attention. I would like to express my deepest apologies for the lapses in service that you experienced during your stay. We are committed to providing the highest level of hospitality and would like to assure you that we will take appropriate steps to prevent such lapses in the future. We value you as our loyal guest and hope to have another opportunity to deliver the exceptional stay that is the signature of the Embassy Suites experience. Again, I offer my apologies; please do not hesitate to contact us if you have any concerns or questions. Sincerely, Teri Owens GM

10/10 Excelente

Megan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 26 mar. 2024
Dear Megan, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Teri Owens, GM

10/10 Excelente

BLANCA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First time of many more stays at Embassy suites. The customer service was great very welcoming. The cleanliness of rooms and amenities was great. Definitely will book again.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 17 mar. 2024
Dear BLANCA, This is what we LOVE to hear; thank you for making our day! Our dedicated team members strive to provide comfort and friendly service to every guest, and it is wonderful to know we delivered! We hope you look forward to your next visit as much as we do. Best, Teri Owens GM

6/10 Aceptable

LARRY

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
didn't care for the remodel, i liked the greenery' the food wasn't up to the standards i recall
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 13 mar. 2024
Dear LARRY, We are sorry to hear that our updates and dining experiences did not meet your expectations. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Teri Owens GM

10/10 Excelente

Meleisa

Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 28 mar. 2024
Dear Melesia, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Teri Owens, GM

10/10 Excelente

Saman

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed here because my daughter's team had a meet. Overall i would say very friendly and professional staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 6 mar. 2024
Dear Saman, We wanted to express our gratitude for the kind rating you left us. Knowing that our team had a positive impact on your stay is truly thrilling and we appreciate your feedback. We enjoyed having you as our guest and hope to have the opportunity to welcome you back in the future. Best, Teri Owens GM

10/10 Excelente

Bradley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close proximity to all the sites to see.
Se hospedó 3 noches en febrero de 2024
Respuesta de GM, el 8 mar. 2024
Dear Bradley, Thank you for choosing our hotel and for taking the time to write a review! We are delighted that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Teri Owens GM

10/10 Excelente

Madhu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Beth

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 26 mar. 2024
Dear Beth, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Teri Owens, GM

8/10 Bueno

Elizabeth, Lockwood

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
FFA was there the last two days - no fault of the facility. It was noisy and hard to have breakfast in the mornings since there were so many kids there. Staff managed as best they could due to the circumstances. Surprisingly, my room was nice and quiet though.
Se hospedó 3 noches en enero de 2024
Respuesta de GM, el 29 feb. 2024
Dear Elizabeth, Although there were some imperfections, I am delighted to learn that you had a pleasant stay. Thank you for taking the time to share your positive feedback with us and other travelers. We hope you will consider visiting us again for a flawless experience. Best, Teri Owens GM

4/10 Malo

Sabrina

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 29 feb. 2024
Dear Sabrina, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Teri Owens GM

10/10 Excelente

Julieta

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was very good, the breakfast, the snacks, very clean, the kindness of the people who work there are very friendly. Whenever I visit Monterrey I stay at this hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 28 feb. 2024
Dear Julieta, Thank you for taking the time to share your experience and for speaking highly of our hotel! We are delighted to hear that you enjoyed our amenities and services. It means a lot to us that you chose to stay with us. We are thrilled to learn that we have earned your loyalty and we look forward to welcoming you back again soon. Best, Teri Owens GM

2/10 Terrible

Russell

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Absolutely horrible customer service. We will never return here or any other Embassy Suites hotel. We had to move multiple times due to AC not working in our rooms. We did this with 4 children and the manager was not the least bit empathetic and never accepted responsibility. We brought the issue up early in the morning and were told it was resolved. When we returned it turned out the maintenance crew had looked at it for 5 minutes said it was fixed but actually did nothing. By this time we were told we could not get a a refund because it was after 11am and that it was company policy. It feels like they just lied to us long enough to make sure they could take our money.
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 28 feb. 2024
Dear Russell, We apologize for the temperature control issues you experienced during your stay and for any unhelpful interactions with our associates. As a business that prides itself on warm hospitality and high-quality accommodations, we are disappointed that we fell short of your expectations. Your honest feedback is greatly appreciated and will be carefully reviewed so that we can make improvements and provide better service in the future. We hope that you will consider giving us another chance to show you that we value your satisfaction and are committed to making your stay as comfortable as possible. Sincerely, Teri Owens GM

10/10 Excelente

Nghiem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 28 feb. 2024
Dear Nghiem, We love making our guests feel welcome and helping them enjoy their time in Seaside. Thank you for your patronage and for sharing this kind review. We hope to host you again anytime you return to the area. Best, Teri Owens GM

10/10 Excelente

Ashley

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
The staff were all very friendly and proficient, but the facility is showing some wear and age. For good reason, it's a busy hotel with all the right amenities. But the overall facade is getting a bit worn. Corner moulding are falling off. Room carpets stained. Old, thin grout in the shower, toilet flush assembly broken in one bedroom. We had a good stay. Thank you for your hospitality 🙂
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 19 feb. 2024
Dear Ashley, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Teri Owens GM

10/10 Excelente

Jose F

Viaje familiar
I like the heated pool. There’s nothing I didn’t like.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 16 feb. 2024
Dear Jose F,We sincerely appreciate your choice to stay with us and for sharing your positive review. It is wonderful to hear that your experience with us was enjoyable in every aspect! We hope to be your preferred hotel whenever you visit the Seaside area. Best,Kevin SmithGeneral Manager

10/10 Excelente

Carlo

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 22 feb. 2024
Dear Carlo, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip! Best, Teri Owens GM

10/10 Excelente

Ryuji

Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 26 mar. 2024
Dear Ryuji, Thank you for your time in sharing your kind review and please visit us again. Best, Teri Owens, GM

8/10 Bueno

Yannan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 13 feb. 2024
Dear Yannan, We are thrilled you enjoyed your stay due to our convenient location! Thank you for the review and please visit us again. Best, Teri Owens GM

10/10 Excelente

Anna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love this place! Definitely will come back.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 12 feb. 2024
Dear Anna, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Teri Owens GM

10/10 Excelente

nataly

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great proparty wiith clean rooms and helpful staff
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 8 feb. 2024
Dear nataly, Offering clean accommodations and helpful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Teri Owens GM

10/10 Excelente

FLOSSIE

Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 26 mar. 2024
Dear FLOSSIE, I am glad that you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Teri Owens, GM

4/10 Malo

Steve

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
On 2/3, my wife and our three kids went to use the pool at the facility. Upon entering the pool area, I noted a man passed out next to the pool. He looked disheveled and there were towels and empty hard liquors shot bottles next to him. Initially, I thought it was a homeless person who had wandered into the facility. We left the pool area and told staff about the situation. Staff went to check on the man. We went to get a snack. We noticed the man come out from the pool area and he appeared upset. We noticed him throw paper towels against a wall near the hallway into the pool area. The man then disappeared. We waited some time and went back to the pool area. It had been cleaned up and the man was gone. Roughly 10-15 minutes later, my wife started screaming for me to get the kids out of the pool area. Both her and my oldest (6 years old) could see through a glass window into the gym area, where the man (same from the pool) was throwing gym equipment around the room and banging items off the wall. He looked very agitated. I grabbed my youngest (8 months old) while the others followed. The door to the gym shared a common hallway with the door to the pool, so we didn’t know whether the man would be coming into the hallway when we were coming out. We all ran to the front desk and let the front desk clerk know what was going on. My wife and kids were soaking wet and my middle child (3 years old) was screaming and terrified. We were told the man was a guest. We hurried to our room.
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 6 feb. 2024
Dear Steve, My sincere apology that an inconsiderate guest interrupted the comfort of your experience while you and your family were trying to enjoy our pool. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Teri Owens GM

10/10 Excelente

Juliette

Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 13 feb. 2024
Dear Juliette, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Teri Owens GM

8/10 Bueno

Luella

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 29 ene. 2024
Dear Luella, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Teri Owens GM

10/10 Excelente

Noemi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk friendly and welcoming. I had few questions about parking and checking in before 4pm. The front desk gentleman discuss with me the happy hour and provided me with a voucher as well. Breakfast was great. Every staff from the breakfast area very friendly. I will definitely be staying there for my next work visits. Lastly, I will be recommending this hotel to my work colleagues and friends to stay here at the Embassy. Super safe, welcoming staff and very clean.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 19 ene. 2024
Dear Noemi,What a wonderful review! Thank you for sharing your experience with us and with other travelers. Our associates take pride in providing meticulous accommodations and exceptional service, so it's wonderful to hear that it made a positive difference in your stay. On behalf of the entire team, thank you for choosing to stay with us; we can't wait to welcome you again.Best,Teri OwensGeneral Manager

10/10 Excelente

Edgar

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was in great condition and the service was excellent. We had a great time and will definitely be coming back.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 16 ene. 2024
Dear Edgar,It's great to hear that you had a fantastic experience with us, and that you plan to stay with us again in the future! I'll make sure to share your positive feedback with the rest of the team, as everyone here works hard to ensure our guests have a comfortable and enjoyable stay. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Best,Teri OwensGeneral Manager

4/10 Malo

Oscar

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dirty and noisy, and very crowded. Lighting in the room is not great.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 16 ene. 2024
Dear Oscar,I want to thank you for taking the time to share your review. At our hotel, we always aim to provide excellent service to all our guests, and it's disheartening to hear that we didn't meet your expectations. Your feedback is highly valuable to us, as it helps us make improvements to enhance our guests' experience. I will share your comments with the rest of our team, and we hope that you will give us another chance in the future to provide you with a better stay.Sincerely,Teri OwensGeneral Manager

10/10 Excelente

marcie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 11 ene. 2024
Dear marcie,We are thrilled you had a perfect stay! Thank you for the review, and please visit us again.Best,Teri OwensGeneral Manager

8/10 Bueno

John

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Did not like that there was a $20 parking fee that looked like a public parking lot and a $15 charge for use of the facilities. Both charges you had to pay.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 9 ene. 2024
Dear John,Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear about your frustrations with our fees that are omitted from our room rate. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit.Sincerely,Teri OwensGeneral Manager

6/10 Aceptable

michael

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza y servicio y personal
Love the morning breakfast! The hotel was very quiet ! Room’s heater didn’t work and we were cold ! Also the water was hit or miss - one morning the water didn’t stay hot for the whole shower ! Burrr.. also they have a big parking lot, but charged 20$ a night to park- this is unfortunate since everywhere you go in Monterey you are constantly paying to park ! Would have been nice if that was included .
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 9 ene. 2024
Dear michael,We are very sorry that you experienced climate and water temperature control issues. Additionally, I regret your frustrations with our parking fee. Your time in sharing candid feedback is appreciated and reviewed by us to foster improvements continually. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay.Sincerely,Teri OwensGeneral Manager

8/10 Bueno

Alessandra

Viaje familiar con niños
Se hospedó 4 noches en enero de 2024
Respuesta de GM, el 11 ene. 2024
Dear Alessandra,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Teri OwensGeneral Manager