Sala de estar en el lobby

Opiniones de Mariposa Inn & Suites

3 out of 5
Mariposa Inn & Suites
1386 Munras Avenue, Monterey, CA

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 468 de 1156 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 333 de 1156 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 212 de 1156 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 88 de 1156 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 55 de 1156 opiniones" "

8.4/10

Limpieza

7.8/10

Servicio y personal

7.6/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Demetrio

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal
The night receptionist was terrible. Also I didn't have cable to watch TV and internet even though I paid for that.
Se hospedó 2 noches en febrero de 2024
Respuesta de Mario, el 26 feb. 2024
We appreciate all the feedback. Unfortunately, yes we did lose all cable, telephones & internet due to a failure out of our hands. We apologize for the inconvenience you occurred. Thanks again for letting us know.

2/10 Terrible

Juan

They charged more than 20 dollars for wifi access, parking and pool access. Never informed when doing the reservation. Some hotels charge extra for parking but they inform this when doing the resevation. Charging for wifi nowadays is absurd!!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 13 feb. 2024
Dear Juan, we apologize for any inconvenience caused by the additional charges for WiFi, parking, and pool access. Your feedback means a lot to us, so we will review our reservation procedures to ensure guests are informed of all applicable fees upfront. Thank you for sharing feedback on your stay and bringing these concerns to our attention, as we will review them with due seriousness and take possible action to improve the quality of our services. Ultimately, we wish to have you back at the hotel as our guests so that we can make up for our missteps and provide you with an experience worth your time and money. Kind regards,Customer Care TeamMariposa Inn and Suites

10/10 Excelente

Javier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 13 dic. 2023
Dear Javier, we are happy to have hosted you and served you well at Mariposa Inn and Suites. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Kind regards,Customer Care TeamMariposa Inn and Suites

10/10 Excelente

Lourdes

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice, clean and comfortable
Se hospedó 1 noche en septiembre de 2022
Respuesta de Mario, el 8 sept. 2022
Lourdes, Thanks again.

8/10 Bueno

Norma lizbeth

Se hospedó 1 noche en junio de 2022
Respuesta de Customer Care Team, el 14 jul. 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

4/10 Malo

Pao

Viaje familiar
No le gustó: Limpieza y servicio y personal
La verdad el lugar lo venden como hotel y es como motel . Podría estar más bonito . La recepcionista cero amable . Los ruidos entre cuartos horrible . Nadie hizo nuestra habitación al otro día
Se hospedó 2 noches en enero de 2022
Respuesta de Mario, el 26 ene. 2022
Thank you for letting us know.

10/10 Excelente

Sandra

Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Hector

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super!!!
Se hospedó 1 noche en diciembre de 2021
Respuesta de Mario, el 27 dic. 2021
Hector, Thanks again!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de Guest Experience Team, el 15 jun. 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful property in a great location!
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Liaoying

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 19 abr. 2024
Hey Liaoying, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Mariposa Inn and Suites!Kind regards,Customer Care TeamMariposa Inn and Suites

10/10 Excelente

Allison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Mario, el 17 abr. 2024
Allison, We appreciate all the feedback. Thanks again.

10/10 Excelente

Danica

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would stay here again. Nice little place for an overnight trip.
Se hospedó 1 noche en abril de 2024
Respuesta de Mario, el 15 abr. 2024
Danica, We appreciate all the feedback. Thanks again.

8/10 Bueno

Alejandro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place 👌
Se hospedó 2 noches en marzo de 2024
Respuesta de Mario, el 15 abr. 2024
Alejandro, Thanks again.

8/10 Bueno

Savannah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Mario, el 11 abr. 2024
Savannah We appreciate the feedback. Thanks again

10/10 Excelente

Nick

Se hospedó 1 noche en febrero de 2024
Respuesta de Mario, el 11 abr. 2024
NIck, We appreciate the feedback. Thanks again.

10/10 Excelente

Danielle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the robe and fire place!!
Se hospedó 1 noche en abril de 2024
Respuesta de Mario, el 9 abr. 2024
Danielle, Thanks again!

10/10 Excelente

Roseann

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice quiet property. Staff was very friendly. Shopping center within walking distance and close to the freeway!
Se hospedó 1 noche en abril de 2024
Respuesta de Mario, el 9 abr. 2024
Roseann, We appreciate all the feedback. Thanks again.

8/10 Bueno

Abraao

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Care Team, el 9 abr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Malo

Sharlin

No le gustó: Limpieza
Respuesta de Mario, el 9 abr. 2024
Sharlin, We appreciate the feedback. Thanks again for letting us know

6/10 Aceptable

Jean

Viaje familiar
Nothing unique- if your on a budget good location
Se hospedó 2 noches en abril de 2024
Respuesta de Mario, el 8 abr. 2024
Jean, We appreciate the feedback. Thanks again.

10/10 Excelente

Diana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Mario, el 5 abr. 2024
Diana, We appreciate the feedback. Thanks again.

8/10 Bueno

Michael

Le gustó: Limpieza y servicio y personal
Hotel had cozy atmosphere. Needs updating, heat coming from air conditioner made too much noise, refrigerator had high pitched sound which was annoying. Bathroom should be updated and breakfast variety was limited. Hot tub was nice, staff was courteous.
Se hospedó 2 noches en marzo de 2024
Respuesta de Mario, el 2 abr. 2024
Michael, We appreciate all the feedback & we apologize for the things you mentioned. Thanks again for letting us know.

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Mario, el 2 abr. 2024
Maria, Thanks again.

10/10 Excelente

Thomanika

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was pretty quiet.
Se hospedó 3 noches en marzo de 2024
Respuesta de Mario, el 1 abr. 2024
We appreciate all the feedback. Thanks again

10/10 Excelente

Raquel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Mario, el 1 abr. 2024
Raquel. Thanks again.

10/10 Excelente

Esperanza

Le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de Mario, el 28 mar. 2024
Esperanza, Thanks again!

10/10 Excelente

RAYMOND

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property. Light breakfast included. Ample parking. Only negative was the shower rod wasn't fastened properly. It was impossible to close.
Se hospedó 3 noches en marzo de 2024
Respuesta de Mario, el 27 mar. 2024
Raymond, We appreciate all the feedback. Thanks again.

8/10 Bueno

Jenna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Mariposa Inn is very clean and very cute, with lots of fun touches like sitting areas and swan towels around the pool. It's clear they have been working on giving it an updated boutique feel. The simple breakfast made traveling with the family much easier. My only complaint is the bedding— the pillows are horrible and there were no extra blankets in the room. That said, I would happily return, but bring my own pillows!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 26 mar. 2024
Dear Jenna, thank you for your wonderful review and for choosing to stay with us at the Mariposa Inn. We're thrilled to hear that you enjoyed our clean and charming atmosphere, as well as the lovely additional touches around the pool area. We're continuously striving to create a boutique feel, and we're glad it resonated with you. However, we apologize for any inconvenience caused by the bedding. Your feedback is important to us, and we will certainly address this issue to ensure a more comfortable stay for our guests. We hope that our remaining facilities and services were up to the mark. Do not hesitate to let us know about any improvements we could bring to our establishment, as we are excited to serve you again for a fun vacation soon enough.Kind regards,Customer Care TeamMariposa Inn and Suites

6/10 Aceptable

Richard G

Viaje en grupo, Viaje familiar
Small room. Only chair was a desk chair. Shower rod anchors were broken causing it to slant down. As a result the shower curtain slid down in the middle allowing the shower water to spray the bathroom floor at both ends of the tub.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mario, el 21 mar. 2024
Richard, We appreciate the feedback & we apologize for the shower issue you mentioned. Thanks again for letting us know.

10/10 Excelente

Rajmeet

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a cute and lively hotel in Monterey. The Inn was located in a great location and was a short drive to the California coast line and Big Sur national park as well as various food/grocery options. The Inn was so clean and decorated very nicely. There was also free breakfast which was a pleasant surprise. The staff were nice and accommodating which added positively to the overall experience.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mario, el 19 mar. 2024
Rajmeet, We are glad to hear you enjoyed your stay with us. We really appreciate all the great feedback. Thanks again.

8/10 Bueno

Paige

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Wolfgang Puck coffee is the worst I've ever tasted. get rid of it!!! boring plain Folgers works
Se hospedó 1 noche en marzo de 2024
Respuesta de Mario, el 19 mar. 2024
Paige, We appreciate all the feedback. Thanks for letting us know.

6/10 Aceptable

Shubhra

Se hospedó 1 noche en marzo de 2024
Respuesta de Mario, el 19 mar. 2024
Shubhra, We appreciate the feedback. Thanks for letting us know.

8/10 Bueno

Nicola

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We chose the Mariposa Inn as the reviews said the cleanliness and comfort were brilliant. We found this was the case. We loved the cleanliness, modern rooms, comfy beds and the fire. The pool area and garden were pleasant. Parking was good and location suited us. Breakfast was standard affair but good enough for us.
Se hospedó 2 noches en marzo de 2024
Respuesta de Mario, el 15 mar. 2024
Nicola, We appreciate all the feedback. Thanks again.

10/10 Excelente

Favian

Se hospedó 1 noche en marzo de 2024
Respuesta de Mario, el 3 abr. 2024
Favian, Thanks again.

8/10 Bueno

Kelvin, San Ramon

Se hospedó 5 noches en diciembre de 2023
Respuesta de Mario, el 13 mar. 2024
We appreciate the feedback. Thanks again.

10/10 Excelente

Cherie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 1 noche en marzo de 2024
Respuesta de Mario, el 11 mar. 2024
Cherie, Thanks again!

8/10 Bueno

Nihit

Le gustó: Servicio y personal y condiciones de la propiedad
Overall was ok..room was dusty
Se hospedó 1 noche en marzo de 2024
Respuesta de Mario, el 11 mar. 2024
We appreciate all the feedback. Thanks again.

10/10 Excelente

Janiel

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had the greatest experience at Marioposa inn. Suite was clean and loved the room. I truly enjoyed my stay and the breakfast was great good variety to choose from. Bagals, cream cheese, cereal, muffins. And I love the butterfly decor everywhere great place to stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mario, el 11 mar. 2024
Janiel, We really appreciate all the feedback. Thanks again..

10/10 Excelente

Courtney

Viaje familiar
Le gustó: Limpieza
Excellent location. Room was perfect. The fire place was an added touch foe the ambiance
Se hospedó 1 noche en marzo de 2024
Respuesta de Mario, el 11 mar. 2024
Courtney, Thanks again

6/10 Aceptable

Becky

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The doors were on the outside which none of the pictures showed. And the jacuzzi tub was run down, the outer layer was coming off and it had soap scum buildup. We didn’t even use the jacuzzi tub it looked so bad and that was why we had got the room in the first place. Also the bathroom door wouldn’t shut. Other than that it wasn’t bad. But was close to a Main Street and was noisy at night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mario, el 11 mar. 2024
Becky, We appreciate all the feedback & we apologize for the incovienses you mentioned. Thanks again for letting us know.

8/10 Bueno

Andreas, Weisendorf

Le gustó: Limpieza
Zimmer sehr gut, auch wenn das Housekeeping jedes Mal extra anfordern muss. Frühstück ok. Wifi katastrophal, wenn es überhaupt einmal funktioniert hat,
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Care Team, el 7 mar. 2024
Dear Andreas, thanks for your feedback and for sharing your appreciation for our rooms. We apologize for any inconvenience you experienced with our housekeeping and Wi-Fi services. Your feedback regarding these issues has been shared with our team to ensure that they are addressed promptly. We understand the importance of a comfortable and convenient stay, and we regret falling short of your expectations in these areas. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Kind regards,Customer Care TeamMariposa Inn and Suites

10/10 Excelente

Kati

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was definitely a motel that has been cleaned up and updated. Most rooms doors are outside. We were very surprised at how nice our rooms were. Updated, had microwaves and a fridge. The continental breakfast was a good continental. The townhome room was great and my friends liked their standard king. $10 to fish hopper and aquarium(Uber) you can walk to Starbucks and Whole Foods. We plan to return
Se hospedó 2 noches en marzo de 2024
Respuesta de Mario, el 5 mar. 2024
Kali, We appreciate all the feedback & we're glad to hear your enjoyed your stay,. Thanks again.

10/10 Excelente

Robert, Santa Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Mario, el 5 mar. 2024
Robert, Thanks again.

10/10 Excelente

Kevin

Viaje en pareja
Nice property.
Se hospedó 2 noches en marzo de 2024
Respuesta de Mario, el 4 mar. 2024
Kevin, Thanks again.

10/10 Excelente

Cecilia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Have stayed here many times and never had any issues.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mario, el 4 mar. 2024
Cecilia, We appreciate the feedback. Thanks again.

8/10 Bueno

Caroline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Mario, el 4 mar. 2024
Caroline, We appreciate the feedback. Thanks again.

10/10 Excelente

michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fantastic place and staff..Clean nice..Close to everything! Highly rccommemd
Se hospedó 1 noche en febrero de 2024
Respuesta de Mario, el 4 mar. 2024
Michael, We appreciate all the feedback. Thanks again

8/10 Bueno

Jessica

Viaje en grupo
Le gustó: Limpieza y servicios
The room was very nice and it was a nice stop for passing through.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mario, el 29 feb. 2024
Jessica, We appreciate all the feedback. Thanks again.

6/10 Aceptable

Juan, San Pablo

The breakfast is poor
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Care Team, el 1 mar. 2024
Hi Juan, we are excited to know that you found our stay quite satisfactory. Thank you for rating our services, but we understand the breakfast was not entirely up to the mark. We'll try our best to make up for it on your next visit. We hope to have you join us again so that we can give you a complete guest experience!Kind regards,Customer Care TeamMariposa Inn and Suites