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Opiniones de Doubletree by Hilton Hotel Montgomery Downtown

4 out of 5
Doubletree by Hilton Hotel Montgomery Downtown
120 Madison Ave, Montgomery, AL

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 336 de 841 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 265 de 841 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 116 de 841 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 69 de 841 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 55 de 841 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.0/10

Servicios

8.2/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Rosario

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gracias por todo el servicio, los recomendaré.
Se hospedó 2 noches en enero de 2022
Respuesta de Sam Rollain GM, el 17 may. 2022
Gracias por tus palabras. Significan mucho para nosotros.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best option in Montgomery
More that we expected. Service and comfort are top. Thanks!!!
Se hospedó 1 noche en diciembre de 2018

10/10 Excelente

Sarah, San Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Jacob

No le gustó: Limpieza y servicio y personal
Everything was good until they accused me of smoking in a room and charged me an extra $250… I don’t even smoke at all that’s the sad part the lady said she was going to call me back with evidence and I never received the call and they still have my money
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Elizabeth

Viaje familiar con niños
Le gustó: Servicios
We enjoyed our stay. We felt very safe, the area was quiet, and staff was amazing. The only thing we had that we didn’t expect was no fridge in the room. This wasn’t a huge inconvenience, but something we didn’t plan for.
Se hospedó 2 noches en febrero de 2024

2/10 Terrible

David

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

candi

Le gustó: Limpieza y servicio y personal
.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

DEDRA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice staff,
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Daniel

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Belinda

Se hospedó 1 noche en enero de 2024

4/10 Malo

Tomeka

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Shadashai

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

HB

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Ralph

Viaje familiar
Average hotel
It was a very average hotel...no microwave or refrigerator in the room. The microwave was in the lobby and very dirty.
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

ashley

Viaje con mascota
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Never again
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Frank

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Byron

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Kathleen

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The staff was super friendly and helpful. The lobby is beautiful.
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Patrice

Viaje de negocios
No le gustó: Servicios
My room was a little dirty, the floor had somethings on it like maybe they had not vacuumed the room. The shower gel was completely out. I think they should make sure to check the shower gel before each person checks in. To pay for parking and cant find parking is not good. I was offered under the building after I parked on the street.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Marilyn

Viaje de negocios
Le gustó: Servicio y personal
Se hospedó 2 noches en septiembre de 2023

4/10 Malo

Jackie

No le gustó: Servicio y personal y condiciones de la propiedad
sticky carpet, sticky floors. Need to add to humidifier to get the moisturizer building.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Matthew R, GIRARD

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Other than the loud karaoke one night it was pleasant
Se hospedó 4 noches en julio de 2023

4/10 Malo

Karen, Gulf Breeze

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Deltra

Se hospedó 2 noches en agosto de 2023

2/10 Terrible

Travis

Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Antoinette

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
EXTRA MONEY
Be prepared to pay a deposit fee of 200.00 when checking into your room. This is an additional fee and 14.00 for self parking in parking lot of hotel. Regardless that your room is prepaid. Don't leave your room early and return before check out time, cleaning staff will assume you've checked out and turn your items in room to main desk, telling them you left early. Cleaning staff doesn't communicate with front desk and visa versa on if you are still checked in. They also get upset when you return. There are no notices information on prepaid rooms requiring deposits. Also it take at least a week before refunding your deposit.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Vincent

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Kenneth, Los Angeles

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
This place gets a c - Staff was nice, hotel was a little rough around the edges, nowhere to eat around the hotel on a summer sunday night...
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Nelda

Se hospedó 2 noches en julio de 2023

4/10 Malo

Laurie

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Will not stay again.
Not a clean place. Very run down. Blood splattered all over the wall in the bathroom. No other rooms available to ask to change rooms. Two bath towels in room and both were dirty. Half a roll of TP was all in the room. Did not look cleaned. No water pressure from shower. Beds were comfortable & sheets seemed clean. No microwave in rooms. Next morning woke up to smell of natural gas. Was reported and we were leaving at that time anyway.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Aaron

Viaje familiar
Se hospedó 1 noche en junio de 2023

10/10 Excelente

al

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was great and relaxing.
Se hospedó 3 noches en abril de 2023

6/10 Aceptable

Ali

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Amellia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was excellent, the best stay I've ever had at any hotel. I will definitely be staying there again.
Se hospedó 2 noches en abril de 2023

4/10 Malo

Julie

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
First, when I booked, it said it slept 4 but it only slept 2. I had to sleep on the floor. This is where i came in contact with the roaches. Also there was poop in the toilet when we first arrived in the room. The bed stuck way out passed the mattress at the foot of the bed so myself and my daughter hurt our shin and knees. Breakfast was supposed to be free but they charged $35. It was literally the worst experience. I travel a lot and I'm a Hilton Honors member and this was horrible.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Michelle

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Willow

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Richard, ROCKVILLE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The beds and bathroom were fine. The heating/cooling was fine. The lighting in the room was too low. One of the chairs was shabby. A stuffed chair in the corner had no adjacent light, so could not sit in the chair and read. I was wakened three times during my stay with loud talking outdoors. The cement at the car entrance is badly cracked and needs repair.

10/10 Excelente

Peggy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The desk clerk was very helpful getting me a cab. Transportation in Montgomery, AL is very bad. She was really wonderful

10/10 Excelente

Sandra, Anderson

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 1 noche en enero de 2023

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza
Not too bad, not the best though.
Overall was not a bad stay, great location to all things Montgomery. However, the place could use a bit of attention to detail regarding trash in the parking lot, rooms appear 1/2 cleaned and front service was minimal considering the number of folks checking in - my stay wasn’t able to be accommodating to what I paid for due to housekeeping so I ended up with a smaller room with double beds.
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Alie

Se hospedó 1 noche en diciembre de 2022

2/10 Terrible

Adam

Viaje de negocios, Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Felt unsafe during my stay. Do not recommend.

8/10 Bueno

Melissa

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
The parking for the hotel was easy to access as it was a flat lot, however I did not expect to be charged for each parking pass. The room was fine, we were missing some items in our bathroom and I tried to call the front desk, but the phone in our room also did not work. Not a huge inconvenience. The front desk was very busy with calls every time I went through the lobby and the employee did a great job of handling the phone while attending to guests in person at the desk. I did have to wait in the lobby for a few hours to take work related meetings because my room was not ready when I arrived. The bar/restaurant area had many dirty tables that appeared to not have been wiped down since the last service.

10/10 Excelente

Jerry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hospitality
Se hospedó 3 noches en noviembre de 2022

8/10 Bueno

Tiffany

Viaje familiar
Le gustó: Servicio y personal
Needs a little minor issue repaired
The bathroom had a hair in it. But did not look to be cleaned as I thought it could be. The overall smell of hotel was amazing, but I also feel that the sheets need to be updated alone with the pillow and pillow cases. Sink hot water took a lil for it to get hot also
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Tara

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
ASU Parent
The room was clean (however, a little dated) and the staff at the front desk were friendly and efficient. The other hotel staff that I encountered during my stay were friendly. I didn't care for the garage parking. It was a little creepy. Not sure what could be done about it though.
Se hospedó 1 noche en octubre de 2022

4/10 Malo

Alpha, Fairhope

Viaje familiar
No le gustó: Servicio y personal y servicios
The front desk told me I had reserved a Junior suite at approximately 7-8:00 PM. Still, the room was unavailable because some employees had taken off for Alabama State University homecoming, which caused a shortage of staff. He mentioned he did not know when the room would be ready, and the only room available was a regular kingside bedroom.
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Marc

Se hospedó 5 noches en septiembre de 2022