Dear Emmanuel, Thank you for taking the time to evaluate your stay. We are pleased to know our front desk associates took great care of you, and we will certainly share your praises with the associate mentioned. While we are also pleased you liked our comfortable accommodations, we deeply regret you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We also sincerely apologize for the issues you had with the lack of hot water in your room. Although we are confident that this is an isolated incident, this in no way excuses the fact that we failed to provide you with better customer service. We hope you will change your mind and give us another opportunity to provide you with the flawless experience you deserve. Stacy LeeGeneral Manager

Dear Rene, Thank you for your valuable feedback regarding your recent stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We are delighted to hear that you found our accommodations to be clean, comfortable, and well-located near the city's iconic attractions. Our associates take great pride in ensuring a pleasant experience for our guests. We hope you had a memorable time exploring the vibrant heart of Nashville and look forward to welcoming you back in the future.General Manager

Dear Mr. Yosvak, Thank you for making The Capitol Hotel Downtown Nashville a part of your travel plans. We are glad to know you enjoyed the thoughtful amenities we offer. However, we are sorry for not meeting all of your expectations. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third party websites, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future.General Manager

Dear Juan, Thank you for being our guest and for your wonderful feedback! We are glad our location convenient to the concert venue worked well for you and that you were pleased with our well-kept accommodations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose The Capitol Hotel Downtown Nashville any time your travels bring you back this way.General Manager

Dear Deanna, Thank you for the feedback. We sincerely apologize for the issues you encountered in your room and the inconvenience caused due to your concerns regarding the breakfast options. We will share your remarks appropriately. Thank you again.Stacy LeeGeneral Manager

Dear Delphinus, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Stacy LeeGeneral Manager

Dear Nicolas, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Stacy LeeGeneral Manager

Dear Rick, Thank you for the feedback. While we are glad you appreciated our location, we sincerely apologize for the noise disturbance you encountered during your stay. Please know that our front desk is always available to make your visit more comfortable. Thank you again; we hope to welcome you back soon.Stacy LeeGeneral Manager

Dear Shannon, We are flattered by your generous review of The Capitol Hotel Downtown, Ascend Hotel Collection. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to our area.Stacy Lee,General Manager

Dear Catherine, Thank you for sharing your feedback regarding your recent stay at The Capitol Hotel Downtown, Ascend Hotel Collection. Our team takes immense pride in delivering courteous and attentive service, and we are delighted to hear that you found it to your liking. It is also wonderful to know that our delicious breakfast offerings added to your overall experience. However, we regret not meeting all of your expectations. We appreciate your understanding and look forward to welcoming you back the next time you are in the area.Stacy Lee,General Manager

Dear Cheryl, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We hope to have the pleasure of doing so again on your next visit to the area.Stacy Lee,General Manager

Dear John, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at The Capitol Hotel Downtown, Ascend Hotel Collection, and we look forward to welcoming you back soon. Stacy Lee,General Manager

Dear David W., Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are glad you liked our well-maintained accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Stacy LeeGeneral Manager

Dear Ms. Varney, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with Angel and valet associates to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Stacy LeeGeneral Manager

Dear Amanda, Thank you for taking the time to evaluate our hotel. We apologize for the concerns you had regarding the size of your room. Please know our front desk is always available and happy to help make your stay more comfortable. We are also sorry for the cleanliness issues you came across and for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Stacy LeeGeneral Manager

Dear Sharon, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Capitol Hotel Downtown, Ascend Hotel Collection; we hope to see you again soon. Stacy Lee,General Manager

Dear Robin, Thank you for your feedback. It is disappointing to read that you had an unpleasant experience and that you had to leave us earlier than anticipated. We are sorry for the concerns you had with the hotel. Our guests' safety is of utmost importance to us; therefore, we will address this appropriately as we are committed to enhancing our services and guest experience on all levels. Thank you again.Stacy Lee,General Manager

Dear Lisette, Thank you for the excellent review of your stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We are pleased to read that you loved our convenient location along with our immaculate and relaxing accommodations. We appreciate you mentioning the outstanding service from our devoted associates. We are grateful for all your feedback and look forward to your return.Stacy Lee,General Manager

Dear Michael, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Stacy Lee,General Manager

Dear Aniruddha, Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We hope to have the pleasure of doing so again on your next visit to the area. Stacy Lee,General Manager

Dear Zachery, Thank you for your feedback. We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Stacy Lee,General Manager

Dear Valentina, Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We have also taken note of your feedback regarding the issue you had in the lobby and will be shared with the appropriate individuals. We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Stacy Lee,General Manager

Dear Melissa, Thank you for taking the time to share your thoughts. Although we are glad you liked some aspects of your stay, we are sorry for the cleanliness concerns you outlined in your room and for any inconvenience this caused. We will share your comments with the housekeeping team to ensure they are more consistent going forward. We are grateful for your feedback and hope you will consider us again when you return to the area.Stacy Lee,General Manager

Dear Hailey, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Stacy Lee,General Manager

Dear Mr. Alexander, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection, and for your kind rating. We are delighted to know that you loved our location was convenient for your plans along with the spotless and relaxing accommodations. We appreciate you mentioning the hot delicious breakfast we serve and the attentive service you received from our devoted associates. We look forward to your next visit to the area.Stacy Lee,General Manager

Dear Courtney, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Stacy LeeGeneral Manager

Dear Bria, Thank you for taking the time to review our property. We are sorry to see you were disappointed with your stay. We always want our guests to leave feeling fulfilled; we wish we had been given the opportunity to address your concerns while you were still here. We hope you will consider giving us another chance to provide you with the hospitality you should have received this time. Stacy LeeGeneral Manager

Dear Rona, Thank you for choosing to stay at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are thrilled to know you were pleased with our comfortable accommodations and friendly associates. It was a pleasure to host you, and we look forward to your return visit. Stacy Lee,General Manager

Dear Krystal, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We hope to have the pleasure of doing so again on your next visit to the area.Stacy Lee,General Manager

Dear Abby, Thank you for being our guest at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are delighted to know you liked our ideal location and well-maintained property. However, we sincerely apologize for any inconvenience you experienced due to the low water pressure during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. Thank you again for your feedback, and we look forward to your return visit. Stacy Lee,General Manager

Dear Mr. Brett, Thank you for being our guest at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are thrilled to know you enjoyed your stay with us and that you were especially pleased with our ideal location. It was a pleasure to host you, and we look forward to your return visit. Stacy Lee,General Manager

Dear Denis, Thank you for being our guest at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we sincerely apologize for the issues you encountered in your room. Our goal is to provide each guest with comfortable accommodations; therefore, we genuinely regret not meeting your expectations. Your comments are valuable as they help us improve going forward. We are also sorry for the noise disturbance you underwent. In the future, please know that our front desk will be available to make your stay as comfortable as possible. Thank you again for your feedback, and we look forward to your return visit. Stacy Lee,General Manager

Dear Holly, Thank you for choosing to stay with us and for your review. We are delighted to know that you had a great experience here at The Capitol Hotel Downtown, Ascend Hotel Collection. We look forward to welcoming you back on your next visit.Stacy LeeGeneral Manager

Dear Breonna, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Capitol Hotel Downtown, Ascend Hotel Collection; we hope to see you again soon. Stacy LeeGeneral Manager

Dear Olivia, Thank you for staying at The Capitol Hotel Downtown, Ascend Hotel Collection, and for your feedback. We are thrilled you were pleased with our convenient location and courteous associates and that it made your stay more enjoyable. We are also glad you started your day right with the delicious breakfasts. Thank you once again; it will be our pleasure to welcome you back on your next visit to Nashville.Stacy Lee,General Manager

Dear Katie, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection, and for your kind review. We are thrilled to know that you enjoyed your stay on many levels and that our well-kept accommodations met your expectations. However, we sincerely apologize for the issues you encountered regarding the cleanliness of our hallway. We will share your remarks with our housekeeping team. Thank you again; we look forward to welcoming you in the near future.Stacy LeeGeneral Manager

Dear Kristi, Thank you for writing a review about your stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We are glad our associates exceeded your expectations and that you were impressed with our clean accommodations. We will share your kind praises with our entire team. We appreciate your feedback and look forward to having you as our guest again. Stacy Lee General Manager

Dear Richard, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection. While we are glad you enjoyed many aspects of your visit, we sincerely apologize for the unpleasant experience you had and the inconvenience it may have caused. We will look into this maater. Thank you again; we look forward to your next visit.Stacy LeeGeneral Manager

Dear Deborah, Thank you for sharing your feedback regarding your recent stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back the next time you are in the area.Stacy Lee,General Manager

Dear Brianna, Thank you for sharing your feedback. We sincerely apologize for the miscommunication and the unsatisfactory interaction with our front desk associate. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate individuals to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to regain your trust on a future visit.Stacy Lee,General Manager

Dear Mathew, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room. Your comfort and satisfaction are of utmost importance to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Stacy Lee,General Manager

Dear Ms. Ann, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection, and for sharing your feedback. We are delighted to hear that you enjoyed our impeccable service and delicious breakfast offerings. Your satisfaction is our top priority, and we look forward to welcoming you back the next time you are in the area.Stacy Lee,General Manager

Dear Ms. Sue, Thank you for choosing our hotel and for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the noise disturbances in your room and for the lack of hot water. Our goal is to provide each guest with comfortable accommodations; therefore, we truly regret not meeting your expectations. We appreciate you bringing this to our attention. Please be assured that your comments will be addressed appropriately to enhance the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to regain your trust on a future visit.Stacy Lee,General Manager

Dear Dylan, Thank you for choosing to stay with us and for taking the time to post a rating. We are delighted to have exceeded most of your expectations. It was our pleasure accommodating you, and we look forward to your next visit to The Capitol Hotel Downtown, Ascend Hotel Collection.Stacy LeeGeneral Manager

Thank you for your response and for staying. Your description of the property is inaccurate. Keep in mind that once you reserve (anywhere), there are policies unfortunately that can not be changed based on " just feelings". We do appreciate platforms but we also understand, that statements/postings can be embellished when people are emotional. Have a good day and if there's another opportunity to serve you, hopefully it will be a better experience.

Dear Decklan, We appreciate you being our guest at The Capitol Hotel Downtown, Ascend Hotel Collection. Thank you for your generous comments and for highlighting our great location. We hope to welcome you back soon for another enjoyable stay.Stacy LeeGeneral Manager

Dear Brigid, Thank you for your feedback regarding your stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We are happy you loved our convenient location and the excellent service we offer. We value your comments regarding the condition of our property and have taken note of them. We hope you are already planning another visit our way. Thank you again!Stacy LeeGeneral Manager

Dear Sydney, Thank you for reaching out once again. This review was answered last week, and we have not received any details from you as to where your husband left his red shorts, but an assumption. You can provide us with any details as to where your husband lost his shorts, as only you two would know. As we are in a busy eventful downtown location, external noise can occasionally be a factor, and we regret the inconvenience this caused you.Stacy Lee,General Manager

Dear Maria,We are happy you chose The Capitol Hotel Downtown, Ascend Hotel Collection for your recent visit. It was a pleasure having you as our guest and are glad everything was perfect during your trip. We hope you will revisit the next time your travel brings you to our area.Stacy LeeGeneral Manager