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Opiniones de Howard Johnson by Wyndham New Braunfels

3.5 out of 5
Howard Johnson by Wyndham New Braunfels
201 Loop 337, New Braunfels, TX

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 197 de 507 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 77 de 507 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 75 de 507 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 79 de 507 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 79 de 507 opiniones" "

7.2/10

Limpieza

8.0/10

Servicio y personal

7.4/10

Servicios

6.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Noemi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Que te tocan a cada minuto para el aseo
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 29 nov. 2023
Hello Noemi,Lamentamos escuchar que haya experimentado inconvenientes durante su estancia. Entendemos que es importante contar con un ambiente tranquilo y respetuoso en nuestro hotel. Apreciamos sus comentarios y los compartiremos con nuestro equipo de limpieza para mejorar nuestro servicio. Agradecemos su retroalimentación y esperamos tener la oportunidad de recibirlo nuevamente y brindarle una experiencia más placentera.

2/10 Terrible

Karen

Se hospedó 2 noches en abril de 2022
Respuesta de Manager, el 24 abr. 2022
Hello Karen, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

2/10 Terrible

Dora leticia

Viaje de negocios
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Mal servicio
Reserve porque incluia desayuno, pero resulta que a la hr de pasar al comedor, me dijo la encargada que solo podia tomar cafe y jugo😡
Se hospedó 1 noche en febrero de 2022
Respuesta de Manager, el 5 mar. 2022
Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.

4/10 Malo

Edgar

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sin servicio de cambio de sábanas y sin tender
Se hospedó 2 noches en diciembre de 2021
Respuesta de Manager, el 30 dic. 2021
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

4/10 Malo

JORGE ALFREDO

Viaje en grupo
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
de observar
hotel sucio y sin nungun servicio adicional, no hacen el cuarto a diario.
Se hospedó 4 noches en octubre de 2021
Respuesta de Manager, el 28 oct. 2021
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

2/10 Terrible

Edgar A

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mal cervicio no ponen papel en los baños las cabijas están sucias no tuallas mal olor
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 7 sept. 2021
Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope to see you again in the future. Thank you for your valuable business.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Habiamos estado hospedados hace año y medio ahí, esta vez fue decepcionante, muy sucio, indtalaciones descuidadas.
Se hospedó 3 noches en mayo de 2021
Respuesta de Manager, el 12 may. 2021
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to see you soon again and thank you for staying with us.

4/10 Malo

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Limpieza mala, le falta mantenimiento
Se hospedó 1 noche en abril de 2021
Respuesta de Manager, el 26 abr. 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

6/10 Aceptable

Cliente verificado

Viaje en pareja
No le gustó: Servicios
Me gusto la ubicación Todo está viejo, no puedo decir que este Sucio, pero el Hotel está listo para ser Demolido y vuelto a Construir
Se hospedó 1 noche en abril de 2021
Respuesta de Manager, el 5 abr. 2021
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

10/10 Excelente

Melody

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What a wonderful hotel experience! Seriously!!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Patricia,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

2/10 Terrible

Robert

No le gustó: Limpieza y condiciones de la propiedad
Terrible representation on photos as compared to reality
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Robert,We're sorry to hear you were disappointed. We strive to accurately represent our property online. Your feedback is valuable for future improvements. Thank you for bringing this to our attention.

10/10 Excelente

Ada

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic amenities including a pool, free WiFi, and breakfast included, combined with excellent service, made for a memorable stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 2 mar. 2024
Hello Ada,We sincerely appreciate your feedback on our amenities and service. It's great to know you had a memorable experience during your stay with us. Our team strives to provide top-notch service and we are glad we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back in the future!

6/10 Aceptable

Devra

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
Gal who checked us in didn’t volunteer any info about breakfast or wi-fi. Just basically checked us in and gave us our key
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Devra,We appreciate your feedback about the check-in experience you had. Our team is constantly working on improving our communication with guests to ensure a seamless stay. For any future visits, please don't hesitate to reach out to our front desk for information about our breakfast options and Wi-Fi access. Your comments help us enhance our guest experience.

10/10 Excelente

Joanna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The laundry facilities came in handy for keeping our clothes fresh and clean throughout our stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Joanna,We are delighted to hear that our laundry facilities met your needs during your stay. Providing clean and fresh clothes for our guests is always a top priority for us. Should you have any further feedback or need assistance, please don't hesitate to reach out to our management team directly.

2/10 Terrible

Edelia

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel doesn’t look no where near like the pictures on this site !! Run down and only stairs so not for handicap people. Definitely not worth what they charge at all….
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 feb. 2024
Hello Edelia,We regret to hear your experience did not meet your expectations. Our property aims to cater to all guests' needs, and we apologize if this was not made clear to you. We appreciate your feedback as it helps us to continue improving. We suggest contacting our management directly to address any concerns you may have regarding your stay with us.

10/10 Excelente

Maria

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A top-notch experience
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 16 feb. 2024
Hello Maria,Thank you for sharing your feedback about your recent stay with us. We are thrilled to hear that you had a top-notch experience at our hotel. Our team strives to provide excellent service, and it's gratifying to know that we achieved this during your visit. Should you have any future travel plans, we would be delighted to welcome you back for another outstanding stay.

10/10 Excelente

Penny

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A hidden gem! This hotel exceeded my expectations with its charming atmosphere and friendly staff. A delightful stay that I would recommend to anyone.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello Penny,Thank you for your kind words! It's great to hear that our charming atmosphere and friendly staff made your stay delightful. We truly appreciate your recommendation and hope to welcome you back in the future.

8/10 Bueno

Veronica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good value and great location
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello Veronica,Thank you for your feedback! We're pleased to hear that you found our hotel to be a good value and enjoyed our convenient location. We strive to provide a positive experience for all our guests and we appreciate your kind words. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excelente

Michael

Le gustó: Limpieza
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 8 feb. 2024
Hello Michael,We're thrilled to hear that you had a fantastic stay with us! We're dedicated to providing exceptional service and ensuring that our guests have a memorable experience. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excelente

Guadalupe

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exceptional stay! The hotel's attention to detail and customer service made my experience memorable.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 3 feb. 2024
Hello Guadalupe,Thank you for choosing our hotel for your recent stay. We are delighted to hear that our attention to detail and customer service contributed to a memorable experience. It is always our goal to provide exceptional stays for our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

beatrice

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amenity extravaganza! This hotel goes above and beyond with popular amenities. My stay felt like a luxurious getaway, thanks to the thoughtful offerings.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 3 feb. 2024
Hello beatrice,Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a luxurious getaway and enjoyed the popular amenities at our hotel. Providing a memorable experience is our top priority, and we're glad we could exceed your expectations. We hope to welcome you back again in the future for another wonderful stay.

10/10 Excelente

Jenifer

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The air conditioning, included parking, and attentive 24/7 front desk made our stay truly comfortable. Seriously great experience ever!
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 1 feb. 2024
Hello Jenifer,Thank you for your kind words about our hotel. We are thrilled to hear that you found our air conditioning, included parking, and 24/7 front desk service to be exceptional. It is our goal to ensure that every guest has a comfortable and enjoyable stay. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excelente

Anna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Outstanding hotel! The room's microwave and the included breakfast were real highlights.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 30 ene. 2024
Hello Anna,We're thrilled to hear that you found our hotel outstanding! Our team takes pride in providing excellent amenities such as a microwave in the rooms and a delicious breakfast to enhance your stay. We hope to have the pleasure of welcoming you back in the future.

10/10 Excelente

Shane

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Prompt and efficient housekeeping services enhanced our stay. The speed at which the team responded to requests and maintained cleanliness was truly impressive.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 18 ene. 2024
Hello Shane, Thank you for taking the time to share your positive feedback about our housekeeping services. We are delighted to hear that our team was prompt and efficient in responding to your requests and maintaining cleanliness throughout your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

10/10 Excelente

Felipe

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a wonderful stay! Although it was a simple hotel, all the basics were covered. Clean room. Super friendly, attentive and hard working staff, and incredibly reasonable prices. If you're looking for a five star hotel with a spa and a bar or gym it may not be the place for you. But if your looking for a great place, with reasonable prices and convenient to a Walgreens, 7-11 and even a steak house right next door I highly recommend considering this place. Thank you so much to the staff!
Se hospedó 5 noches en enero de 2024
Respuesta de Manager, el 13 ene. 2024
Hello Felipe,Thank you for your kind feedback! We appreciate your positive comments about our attentive staff, clean rooms, and reasonable prices. While we don't have all the amenities of a five-star hotel, we strive to provide a great experience for our guests. We're glad you found our location convenient with nearby facilities. We hope to welcome you back in the future!

10/10 Excelente

Dawn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Choosing this hotel with complimentary parking turned out to be a financially wise decision. With no extra charges or worries about securing a parking space, the entire experience was hassle-free and convenient.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Hello Dawn, Thank you for choosing our hotel for your stay. We're delighted to hear that our complimentary parking added value to your experience and made your stay hassle-free. We appreciate your kind feedback and hope to welcome you back in the future.

10/10 Excelente

Samantha

Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 28 ene. 2024
Hello Samantha,We are thrilled to hear that you had an exceptional stay with us! Please do not hesitate to reach out to us with any feedback or suggestions you may have. We value your experience and look forward to welcoming you back in the near future.

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome Stay! The staff was super friendly and always ready to assist, and the room was so comfy and spotlessly clean.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 8 ene. 2024
Hello Timothy,Thank you for sharing your experience with us! We're thrilled to hear that our friendly staff made your stay enjoyable. We take pride in providing comfortable and clean accommodations for our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excelente

Malia D.

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We totally felt like VIPs during our stay. Everything was just perfect, from the awesome business services to the laundry and housekeeping.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Hello Malia D.,Thank you for choosing our hotel for your stay! We are thrilled to hear that you felt like VIPs and enjoyed our business services, laundry, and housekeeping. It was our pleasure to provide you with a perfect experience. We hope to welcome you back soon for another exceptional stay.

10/10 Excelente

Tina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
As a frequent business traveler, I can confidently say this hotel caters to professionals. The 24/7 front desk and business services were invaluable. The free WiFi and included breakfast saved me time and money. Great Service!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 23 dic. 2023
Hello Tina,Thank you for choosing our hotel for your business stay! We strive to provide exceptional service to all our guests and we are delighted to hear that you found our 24/7 front desk and business services invaluable. It's great to know that the free WiFi and included breakfast were convenient for you as well. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excelente

Fernando

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location
I really enjoyed my stay. Great price and location.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 17 dic. 2023
Hello Fernando,Thank you for choosing our hotel for your stay! We're delighted to hear that you enjoyed both our affordable rates and convenient location. We strive to provide value and convenience to our guests, and we appreciate your positive feedback. We hope to welcome you back again in the future for another enjoyable stay.

10/10 Excelente

May

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staying at this hotel was an absolute delight. The room was equipped with a microwave, which came in handy for quick snacks. The popular amenities like the pool and free WiFi added an extra layer of enjoyment.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 16 dic. 2023
Hello May,We appreciate your positive feedback about your recent stay with us. It's great to hear that you found our room amenities, including the microwave, to be convenient for your needs. We're glad that you also made use of our popular amenities such as the pool and free WiFi, which enhanced your overall experience. We hope to welcome you back soon for another delightful stay at our hotel.

10/10 Excelente

Keshia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a fantastic stay!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 5 dic. 2023
Hello Keshia,Thank you for sharing your feedback! We're delighted to hear that you had a fantastic stay with us. It was a pleasure hosting you, and we hope to welcome you back again soon for another memorable experience.

10/10 Excelente

Diana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was pleasantly surprised by the laundry facilities. Amazing staff! They listened my preferences and went above and beyond.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 5 dic. 2023
Hello Diana,Thank you for your kind words about our laundry facilities and staff! We take pride in providing exceptional service, and it's wonderful to hear that they exceeded your expectations. We always strive to listen to our guests' preferences and ensure a memorable stay. We appreciate your feedback and hope to welcome you back in the future for another outstanding experience.

8/10 Bueno

Jaime

Viaje de negocios
Le gustó: Limpieza y servicio y personal
The staff is wonderful, so sweet ♥️♥️♥️
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 5 dic. 2023
Hello Jaime,Thank you for your kind words about our staff! We strive to provide exceptional service to all of our guests. We appreciate your feedback and hope to welcome you back in the future for another sweet stay.

10/10 Excelente

Connie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The included breakfast had a variety of options, catering to different preferences. Having a microwave in the room was convenient for quick meals. I'm really happy with my decision to stay at this hotel!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 26 nov. 2023
Hello Connie,Thank you for choosing our hotel for your stay! We are thrilled to hear that the included breakfast and variety of options were to your liking. It's great to know that having a microwave in the room added convenience to your stay. We appreciate your positive feedback and hope to welcome you back in the future.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
My second stay was very good. The staff is very good. Very nice people to do business with.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 25 nov. 2023
Dear Guest,Thank you for choosing to stay with us again! We appreciate your kind words about our staff. It was our pleasure to serve you, and we hope to welcome you back for another great experience in the future.

10/10 Excelente

Denise

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My recent stay was fantastic! I loved having a microwave in my room, and the complimentary breakfast was a great touch. The pool was a hit with my kids, and the housekeeping was impeccable. Everything just made my stay more enjoyable.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 24 nov. 2023
Hello Denise,Thank you for sharing your wonderful experience with us! We're delighted to hear that you enjoyed the convenience of having a microwave in your room and appreciated our complimentary breakfast. It's great to know that your kids had a great time at the pool as well. We take pride in our meticulous housekeeping service. It was a pleasure having you as our guest, and we hope to welcome you back soon for another enjoyable stay!

10/10 Excelente

Valerie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had an amazing time at this hotel! One of the best things was having a microwave in my room. It made my stay so much better, especially when I needed a quick meal or wanted to heat up some leftovers.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 23 nov. 2023
Hello Valerie,Thank you for your kind feedback! We're thrilled to hear that the convenience of having a microwave in your room added to your overall experience. Our goal is to provide amenities that make our guests' stays enjoyable and hassle-free. We appreciate your positive review and hope to welcome you back in the future.

2/10 Terrible

Bridget

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Sucks
There was mold in the bathroom and the ac kept turning off
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 21 nov. 2023
Hello Bridget, We apologize for any inconvenience you experienced during your stay. We take cleanliness and maintenance seriously. We appreciate your feedback and will address these concerns with our team to ensure a better experience for future guests.

8/10 Bueno

thomas

Le gustó: Limpieza y servicio y personal
toilet didn't work properly when I checked in. Later some maintenace guys came to work on it without me saying anything, so the hotel knew about it and was already addressing it. not a 5 star place but 5 stars for the price range.
Respuesta de Manager, el 18 nov. 2023
Hello thomas,We apologize for any inconvenience you experienced with the toilet during your stay. We value your feedback and appreciate you bringing it to our attention. Our maintenance team strives to proactively address any issues and ensure guest satisfaction. Thank you for recognizing the value we offer within our price range. We hope to welcome you back for another positive experience in the future.

10/10 Excelente

Denise

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great amenities! A comfortable stay with free breakfast, a refreshing pool, and free WiFi.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 18 nov. 2023
Hello Denise,Thank you for your kind review! We're delighted to hear that you enjoyed our excellent amenities, including our free breakfast, refreshing pool, and complimentary WiFi. We hope to welcome you back for another comfortable stay in the future.

6/10 Aceptable

Tabatha

Le gustó: Servicio y personal
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 15 nov. 2023
Hello Tabatha, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

10/10 Excelente

Russell

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel's range of popular amenities is impressive, and the free breakfast was a great start to my day. The pool and air conditioning made my stay exceptionally comfortable.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 9 nov. 2023
Hello Russell,Thank you for taking the time to share your positive experience. We are delighted to hear that you enjoyed our range of amenities, including the popular free breakfast. We take pride in providing a comfortable stay for our guests, and we're glad that you found the pool and air conditioning to be exceptionally accommodating. We look forward to welcoming you back in the future.

6/10 Aceptable

Cristy

Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 29 nov. 2023
Hello Cristy,We appreciate you taking the time to provide us with your rating. If there were any specific concerns or issues during your stay, we encourage you to reach out to us directly so we can address them accordingly. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Nelson

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 5 nov. 2023
Hello Nelson,Thank you for taking the time to share your experience with us. We appreciate your positive feedback and are delighted to hear that you had such a fantastic stay with us. We strive to provide exceptional service and a memorable experience for all of our guests. Should you have any future travel plans, we would be honored to welcome you back.

10/10 Excelente

Luz

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our decision to select this hotel for our family vacation proved to be an excellent choice as it surpassed all our expectations. The pool was a definite hit with the children, while the complimentary WiFi provided us with convenience. Additionally, having a microwave in our room made it effortless to prepare snacks for our little ones.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 2 nov. 2023
Hello Luz,Thank you for choosing our hotel for your family vacation! We're thrilled to hear that we exceeded your expectations and that our pool, complimentary WiFi, and in-room microwave were convenient and enjoyable for you and your children. We hope to have the opportunity to welcome you back in the future for another memorable stay.

6/10 Aceptable

David, Houston

Viaje familiar
Le gustó: Limpieza y servicio y personal
We really liked the room, except there was a chunk missing on corner of vanity. Acces to outlets was difficult. Paint was chipped and missing. Breakfast was abyssmal. We were there 2 days. Both days, the exact same thing was in the hot meal section. 6 sausage links. 1 fried egg. 2 bisquits. Overall, disappointing.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 1 nov. 2023
Hello David, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about the room, and we apologize for any inconvenience caused by the issues you experienced. Rest assured, we will address the vanity, outlet access, and paint concerns you mentioned. We also appreciate your comments about breakfast, and we will share them with our team for improvement. We hope you will allow us another opportunity to provide you with a more satisfying experience in the future.

10/10 Excelente

Chelsea

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The pool at this location is truly a serene escape. I spent numerous hours relaxing by the poolside, and the complimentary breakfast provided was an exceptional bonus. The 24/7 front desk staff were readily available to assist with any requests that arose.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 1 nov. 2023
Hello Chelsea,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the serene pool and the complimentary breakfast. Our team takes pride in providing exceptional service and it is wonderful to know that our 24/7 front desk staff was readily available to assist you. We look forward to welcoming you back on your next visit.