Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 442 de 1000 opiniones" "
10 - Excelente
442
Puntuación de 8, es decir, Bueno. Basada en 357 de 1000 opiniones" "
8 - Bueno
357
Puntuación de 6, es decir, Aceptable. Basada en 122 de 1000 opiniones" "
6 - Aceptable
122
Puntuación de 4, es decir, Malo. Basada en 49 de 1000 opiniones" "
4 - Malo
49
Puntuación de 2, es decir, Terrible. Basada en 30 de 1000 opiniones" "
2 - Terrible
30
8.8/10
Limpieza
8.8/10
Servicio y personal
8.0/10
Servicios
8.2/10
Condiciones de la propiedad
8.0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Rosaura
Viaje familiar
27 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Rosaura
Se hospedó 2 noches en junio de 2023
Respuesta de Pat Lusink, General Manager, el 14 jul. 2023
Thank you Rosaura. So happy to know you had an excellent experience with us.
8/10 Bueno
Fernando
Viaje de negocios
29 jun. 2022
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
El hotel esta viejo, necesita renovarse y los olores lo dejen muy claro.-
Fernando
Se hospedó 2 noches en junio de 2022
Respuesta de Pat Lusink, General Manager, el 29 jun. 2022
Thank you for your review. Your feedback is important to us.
10/10 Excelente
JORGE A
16 abr. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
En general estuvo muy bien
JORGE A
Respuesta de Miranda Middleton , el 17 abr. 2018
Dear Jorge,
We are delighted you had a wonderful stay. Thank you for posting a positive review we truly appreciate all the positive feedback.
Sincerely,
Miranda Middleton
Guest Service Agent
6/10 Aceptable
Cliente verificado
19 jun. 2016
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Cliente verificado
10/10 Excelente
Debbie, Ottawa
Viaje en pareja
14 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like there is a restaurant that you can go to not a buffet. Room was a good size, it was quiet.
Debbie
Se hospedó 2 noches en abril de 2024
Respuesta de Pat Lusink, General Manager, el 16 abr. 2024
Debbie, we're very happy you enjoyed The Buttery restaurant on-site. Thank you for the super review. We hope you will come again soon.
10/10 Excelente
Barbara
Viaje en pareja
14 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The surrounding area is rather bleak, no issue with the hotel. Expensive for the location.
Barbara
Se hospedó 1 noche en abril de 2024
Respuesta de Pat Lusink, General Manager, el 16 abr. 2024
Dear BarbaraThank you for your review. I'm sorry you found the area not quite to your satisfaction. There are lots of restaurants and shopping in the area and we are very close to downtown Newmarket (Main St.). Perhaps next time you could explore a little further!
10/10 Excelente
Aidan
Viaje familiar
13 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Well kept/tidy with nice features and amenities. Lots of space!
Aidan
Se hospedó 1 noche en abril de 2024
Respuesta de Pat Lusink, General Manager, el 16 abr. 2024
Thank you Aidan for your super review. It's very nice to here you enjoyed the spacious room and amenities. We hope to welcome you back again soon!
10/10 Excelente
Sandra
7 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had had great stay at this hotel. Room was very spacious and clean.
Sandra
Se hospedó 1 noche en abril de 2024
Respuesta de Pat Lusink, General Manager, el 8 abr. 2024
Thank you Sandra. We're very happy to know you enjoyed your stay so much. Thank you for acknowledging the cleanliness of the room. Our housekeeping department do an awesome job. We hope to have the opportunity to welcome you back again soon.
2/10 Terrible
Becky
Viaje familiar
7 abr. 2024
No le gustó: Servicios y condiciones de la propiedad
The hotel is extremely old and not at all worth the $200 per night rate. It felt like a homeless shelter
Becky
Se hospedó 1 noche en abril de 2024
Respuesta de Pat Lusink, General Manager, el 8 abr. 2024
Hello Becky, I'm sorry your stay was not to your satisfaction. We understand that our property's age may have contributed to your perception, however, please rest assured that we continuously strive to maintain the highest standards of cleanliness, comfort, and service for all our guests.
6/10 Aceptable
VITA
Viaje familiar
25 mar. 2024
Outdated hotel
VITA
Se hospedó 2 noches en marzo de 2024
Respuesta de Pat Lusink, General Manager, el 26 mar. 2024
Thank you for your review.
6/10 Aceptable
Brandon
25 mar. 2024
Le gustó: Limpieza
Good location.
Brandon
Se hospedó 1 noche en marzo de 2024
Respuesta de Pat Lusink, General Manager, el 8 abr. 2024
Thank you for your review. We're glad to know you enjoyed our location which is right across from Upper Canada Mall, and also walking distance to many restaurants and other stores in the area.
10/10 Excelente
Leah
Viaje de negocios
22 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice quiet hotel
Leah
Se hospedó 3 noches en marzo de 2024
Respuesta de Pat Lusink, General Manager, el 26 mar. 2024
Thank you Leah. We appreciate you taking the time to acknowledge our hotel and hope to welcome you back again soon.
10/10 Excelente
Elsa laiping
21 mar. 2024
Elsa laiping
Se hospedó 1 noche en marzo de 2024
Respuesta de Pat Lusink, General Manager, el 22 mar. 2024
Elsa, your review is very much appreciated. We're happy you had a superb experience at our hotel. Please come again soon.
10/10 Excelente
Lise
19 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lise
Se hospedó 2 noches en marzo de 2024
Respuesta de Pat Lusink, General Manager, el 26 mar. 2024
Thank you Lise. We're very happy you had an excellent experience at our property and hope to welcome you back for another stay in the near future.
10/10 Excelente
Leah
15 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean and safe
Leah
Se hospedó 2 noches en marzo de 2024
Respuesta de Pat Lusink, General Manager, el 18 mar. 2024
Thank you Leah for the 5-star rating. I'm glad to hear you found our accommodations very clean and safe. We look forward to having the opportunity to host you again.
8/10 Bueno
Henry
Viaje en grupo
14 mar. 2024
Le gustó: Limpieza
It was close to restaurants and shopping
Henry
Se hospedó 1 noche en marzo de 2024
Respuesta de Pat Lusink, General Manager, el 14 mar. 2024
Hello Henry. As you mentioned we are directly across from Upper Canada Mall and there are lots of other stores and restaurants within walking distance. We're happy you enjoyed the location and hope you come stay with us again soon.
10/10 Excelente
Nichola
Viaje de negocios
8 mar. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Only stayed one night for a business trip, but met my needs entirely
Nichola
Se hospedó 1 noche en marzo de 2024
Respuesta de Pat Lusink, General Manager, el 14 mar. 2024
Thanks Nichola for the great review. We're thrilled your accommodation needs were met. We hope you choose us again for your next business trip in Newmarket.
6/10 Aceptable
Paul
3 mar. 2024
Le gustó: Limpieza y servicio y personal
Overall, the building is clean, which is what’s most important to me… But the rooms and the building are very dated.
Paul
Se hospedó 4 noches en febrero de 2024
Respuesta de Pat Lusink, General Manager, el 7 mar. 2024
Thank you Paul for your review and for noting the high standard of cleanliness. We appreciate your candid assessment of our facilities. Rest assured, your comments have been duly noted, and we are actively working on plans for updating and refreshing our accommodations to better meet the expectations of our valued guests like yourself.
6/10 Aceptable
Deborah
Viaje en pareja
3 mar. 2024
Le gustó: Servicios
The staff are extremely helpful and very friendly. The toilets are small and low. The room was very clean but at one time could have been a smoking room. We liked the close proximity to the mall. Overall, a goo experience.
Deborah
Se hospedó 1 noche en marzo de 2024
Respuesta de Pat Lusink, General Manager, el 7 mar. 2024
Deborah, thank you for your review posting your assessment of your stay. We are very happy to hear you enjoyed the location and our customer-focused staff. We have noted your critiques and will keep these in mind as we move forward with refreshing the premises.
2/10 Terrible
sue
29 feb. 2024
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was terriable
sue
Se hospedó 1 noche en enero de 2024
Respuesta de Pat Lusink, General Manager, el 29 feb. 2024
Dear SueI'm saddened to hear you had a less than acceptable experience. We would be interested in hearing what happened so that we can make improvements. Please contact us with more details at frontdesk@bwnewmarket.com.Sincerely,
10/10 Excelente
Marjorie
19 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wasn’t offered senior rate. Dining is for breakfast/lunch only.
Marjorie
Se hospedó 1 noche en febrero de 2024
Respuesta de Pat Lusink, General Manager, el 22 feb. 2024
Thank you Marjorie for the great review. I'm not sure if you are talking about a senior's rate for the hotel or the restaurant, The Buttery. I can only speak to the hotel as The Buttery is independently owned. We don't offer a senior's rate at the hotel, however there are some discounts available such as our Best Western Rewards member discount that enables a 10% discount on your stay as well as points awarded which can be used for a variety of rewards (like discounts and gift cards). Points never expire! Please come again soon.
8/10 Bueno
Sarah
Viaje en grupo
17 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a great stay for R&R
Sarah
Se hospedó 2 noches en febrero de 2024
Respuesta de Pat Lusink, General Manager, el 22 feb. 2024
Thank you Sarah for your review. We're so pleased you were able to get some R&R. I'm sure it was well deserved! Please come stay with us again soon.
10/10 Excelente
Cindy
Viaje en pareja
16 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front staff were great. Room was clean and comfortable. Water coming from bathtub faucet was yellow.
Cindy
Se hospedó 1 noche en febrero de 2024
Respuesta de Pat Lusink, General Manager, el 22 feb. 2024
Thank you for the feedback. I'm so sorry you had an issue with the water. We've had some work done on our water softeners lately and I can confirm that the discoloured water was due to the flushing of the system. Thank you for acknowledging the wonderful work that our front desk and housekeeping staff do to make your stay enjoyable. It is appreciated. We would be pleased to welcome you back again soon.
10/10 Excelente
Tara
15 feb. 2024
Tara
Se hospedó 1 noche en febrero de 2024
Respuesta de Pat Lusink, General Manager, el 22 mar. 2024
Thank you for your review. We're thrilled you had an excellent experience. Please come again soon.
8/10 Bueno
Adam
Viaje de negocios
11 feb. 2024
Le gustó: Limpieza y servicio y personal
Felt a bit like we were in the back of a motel that Best Wester had purchased and added to the new part. Second floor, outdoor entrance, unsecured parking lot - but free parking - but other than that it was clean and quiet. Beds were fine, close to all the things we needed
Adam
Se hospedó 2 noches en febrero de 2024
Respuesta de Miranda Middleton , el 12 feb. 2024
Hi Adam, Thank you for taking the time to share how your experience was with us. We strive to have a clean and friendly facility, thank you for letting us know you enjoyed your stay. We hope to host you again soon. Sincerely, Miranda Middleton Assistant General Manager
10/10 Excelente
Isabelle
Viaje en pareja
5 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front staff were friendly and super helpful! The stay was brief but everything was good!
Isabelle
Respuesta de Pat Lusink, General Manager, el 7 feb. 2024
Thank you Isabelle for the superb review. We're thrilled you found our staff friendly and helpful. That is certainly our aim. We hope you can come stay with us again soon.
8/10 Bueno
LARRY
19 ene. 2024
LARRY
Se hospedó 2 noches en enero de 2024
Respuesta de Pat Lusink, General Manager, el 23 ene. 2024
Thankyou Larry for your review. We're glad to know you had a great stay with us and hope to welcome you back again soon.
10/10 Excelente
Terri
16 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Terri
Se hospedó 1 noche en enero de 2024
Respuesta de Pat Lusink, General Manager, el 17 ene. 2024
Thank you Terri. Your review is appreciated. We're thrilled you had a superior experience at our hotel and hope you come again soon.
6/10 Aceptable
Anas
Viaje en grupo
11 ene. 2024
Le gustó: Servicio y personal
Too expensive for how run down the room looked
Charge far too much for a less than mid room. Old and run down looking crap
Anas
Se hospedó 1 noche en enero de 2024
Respuesta de Pat Lusink, General Manager, el 12 ene. 2024
Thank you for your review. I'm sorry it did not meet your expectations.
10/10 Excelente
Christopher
Viaje de negocios
11 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Christopher
Se hospedó 1 noche en enero de 2024
Respuesta de Pat Lusink, General Manager, el 11 ene. 2024
Hello Christopher. Thank you so much for the excellent rating. We're so happy you had a superb experience at our hotel and we hope to welcome you back again soon.
10/10 Excelente
Alex
11 ene. 2024
Alex
Se hospedó 1 noche en enero de 2024
Respuesta de Pat Lusink, General Manager, el 12 ene. 2024
Thank you Alex. We're very happy to learn you had an excellent experience at our hotel. Please come again soon.
8/10 Bueno
Trevor
8 ene. 2024
Le gustó: Limpieza y servicio y personal
The staff are great, the room suited it's purpose, and there are lots of shopping and restaurants nearby. My only complaint was the room looked like it was last updated about 50 years ago. In order to stay competitive they really should update periodically.
Trevor
Se hospedó 5 noches en enero de 2024
Respuesta de Pat Lusink, General Manager, el 8 ene. 2024
Thank you Trevor for your review. We appreciate your feedback. Elements of the room may be older (not 50 years though!), but there is new 50" television, sofa bed, carpet and mattress all within the last year. We hope you come again soon.
8/10 Bueno
Roslan
Viaje familiar
8 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Very old building and staff inside
Roslan
Se hospedó 5 noches en diciembre de 2023
Respuesta de Pat Lusink, General Manager, el 8 ene. 2024
Hello Roslan. Thank you for the review.
6/10 Aceptable
Mike
7 ene. 2024
Mike
Se hospedó 1 noche en enero de 2024
Respuesta de Pat Lusink, General Manager, el 8 ene. 2024
Mike,Thank you for your review.
10/10 Excelente
VAL
6 ene. 2024
Le gustó: Limpieza y servicio y personal
VAL
Se hospedó 3 noches en enero de 2024
Respuesta de Pat Lusink, General Manager, el 8 ene. 2024
Thank you Val for the great review. We're very happy to know you had an excellent experience at the hotel and we hope to see you again soon.
2/10 Terrible
Ydes
Viaje de negocios
2 ene. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ydes
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Lusink, General Manager, el 3 ene. 2024
I'm sorry you had an unsatisfactory experience.
10/10 Excelente
Ryan
1 ene. 2024
Le gustó: Servicios
Ryan
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Lusink, General Manager, el 3 ene. 2024
Thank you Ryan for your review. We're very happy to know you had a great experience and hope to welcome you back again soon.
8/10 Bueno
albin
1 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a nice stay. If you guys could provide water or some where to buy water that would be really appreciated, overall its a great stay
albin
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Lusink, General Manager, el 3 ene. 2024
Thank you for your good review. We appreciate your feedback. Feel free to ask for a bottle of water at the Front Desk should you be back again.
10/10 Excelente
Danielle
Viaje familiar con niños
1 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed on the second floor, reception was very kind, room was very clean. Across from the Upper Canada Mall which was really convenient! Would definitely stay again.
Danielle
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Lusink, General Manager, el 7 feb. 2024
Hello Danielle. Thank you for the wonderful review. We're happy to hear you enjoyed our convenient location with lots of shopping and restaurants within walking distance. Please come again soon - a clean welcoming room awaits you!
10/10 Excelente
Christopher, Toronto
25 dic. 2023
Christopher
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Lusink, General Manager, el 2 ene. 2024
Happy New Year Christopher. We're very happy you had an excellent experience at our hotel. Thank you for the 5 star review.
6/10 Aceptable
Aaron
Viaje de negocios, Viaje en pareja
16 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios
The location and rooms were exactly what we needed, but the water used in other rooms made loud noises in our room. This kept us up through the night.
Aaron
Se hospedó 3 noches en diciembre de 2023
Respuesta de Pat Lusink, General Manager, el 18 dic. 2023
Thank you for your feedback. I'm sorry your sleep was disrupted. We will have our maintenance department look into this issue.
10/10 Excelente
Alex
16 dic. 2023
Alex
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Lusink, General Manager, el 18 dic. 2023
Thank you Alex. We really appreciate the 5-star review and are happy you had an excellent stay with us. Please come again soon!
10/10 Excelente
Linda
Viaje en pareja
10 dic. 2023
No le gustó: Servicios
Rooms need an overhaul. For the price I expected more
Linda
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Lusink, General Manager, el 12 dic. 2023
Thank you for your review. We are continually upgrading. For instance we are installing Keurig machines in our rooms presently. Please come again.
8/10 Bueno
Nakeeta
10 dic. 2023
Nakeeta
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Lusink, General Manager, el 2 ene. 2024
Thank you Nakeeta for the great review. Happy New Year and we hope to see you again!
10/10 Excelente
Travis
3 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Travis
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Lusink, General Manager, el 6 dic. 2023
Thank you Travis for the perfect score! We are very happy you had an excellent stay with us and we hope you return soon for another visit.
10/10 Excelente
Linda
3 dic. 2023
Linda
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Lusink, General Manager, el 2 ene. 2024
Happy New Year Linda. Thanks for the awesome review. We hope you come again soon!
10/10 Excelente
Katheryn, Guelph
22 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great spot for shopping and convenient!!
Katheryn
Se hospedó 1 noche en noviembre de 2023
Respuesta de Pat Lusink, General Manager, el 22 nov. 2023
Thank you Katheryn. I agree! Our location is perfect for shopping at this time of year - directly across from Upper Canada Mall.Please come again soon.
10/10 Excelente
Adithya
Viaje en grupo, Viaje de negocios
17 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and well maintained property.
Adithya
Se hospedó 1 noche en noviembre de 2023
Respuesta de Pat Lusink, General Manager, el 22 nov. 2023
Thank you so much Adithya! Glad you enjoyed your stay and appreciated all the hard work my staff does to keep it clean and well maintained. Come again for another stay soon!
8/10 Bueno
VIKAS
1 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall good value for money
VIKAS
Se hospedó 1 noche en octubre de 2023
Respuesta de Pat Lusink, General Manager, el 3 nov. 2023
Thank you Vikas for your great review. I'm glad you saw good value! Please come again soon.
10/10 Excelente
Wayne
Viaje en pareja
30 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was what I expected.
Wayne
Se hospedó 1 noche en octubre de 2023
Respuesta de Pat Lusink, General Manager, el 3 nov. 2023
Thanks so much Wayne. I'm glad your expectations were met and you were happy. Please come again soon.