Vista aérea
Ver disponibilidad

Opiniones de Hotel Eldorado at Eldorado Resort

3.5 out of 5
Hotel Eldorado at Eldorado Resort
3762 Lakeshore Road, Kelowna, BC

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 460 de 839 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 248 de 839 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 78 de 839 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 40 de 839 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 839 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

JESSICA CALDERON

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel en el lago
El hotel está en el lago, las habitaciones son cómodas, el Restaurante es agradable con vista al lago, la comida está rica
Se hospedó 1 noche en julio de 2017
Respuesta de Stacy, Reservations Manager, el 21 ago. 2017
¡Gracias por sus amables palabras! Estamos muy contentos de haber podido proporcionar una experiencia elevada para usted. Esperamos que te ayude a planificar tu viaje.

10/10 Excelente

Enrique

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Vale mucho la pena, esta muy bonito
Hotel hermoso.
Respuesta de General Manager, el 13 ene. 2017
Gracias por tomarse el tiempo para escribir una crítica. Estamos muy contentos de saber que disfrutó de su estancia con nosotros y esperamos volver pronto.

10/10 Excelente

JOSE, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Magnifico hotel

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Magnigficamente situado
El hotel está estupendo Pero las habitaciones para 3 personas son muy pequeñas

10/10 Excelente

Kirsti

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was such a quaint gorgeous place to spend a few days thank you for such a wonderful experience!
Se hospedó 2 noches en abril de 2024
Respuesta de Marieme, el 11 abr. 2024
Dear Kirsti,Thank you for your kind words. We are thrilled that you had a wonderful experience at the Resort and can't wait to welcome you back!Warm Regards,

10/10 Excelente

Walker

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place
Se hospedó 1 noche en abril de 2024
Respuesta de Tobe, Front Office Supervisor, el 10 abr. 2024
Dear Mr. Lee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Mae

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was clean, roomy and quiet. We enjoyed the hot tub & pool. Having the bathrobes was great when we went to the pool.
Se hospedó 2 noches en abril de 2024
Respuesta de Tobe, Front Office Supervisor, el 10 abr. 2024
Dear Ms. Jong- Bowles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Al

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Old style hotel. Lovely
Se hospedó 1 noche en marzo de 2024
Respuesta de Marieme, el 5 abr. 2024
Dear Al,Thank you for the great review.We can't wait to welcome you back at the Resort!Warm Regards,

10/10 Excelente

Nancy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Marieme, el 5 abr. 2024
Dear Nancy,Thank you for the five stars rating.We hope to see you again soon!Warm Regards,

8/10 Bueno

Isabel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our stay. Super comfy bed!
Se hospedó 3 noches en marzo de 2024
Respuesta de Marieme, el 4 abr. 2024
Dear Isabel,Thank you for the great review. We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 Excelente

Bandhan

Excellent
Se hospedó 2 noches en marzo de 2024
Respuesta de Tobe, Front Office Supervisor, el 1 abr. 2024
Dear Mr. Bandhan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing view, amazing room! Definitely worth the off season visit.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tobe, Front Office Supervisor, el 1 abr. 2024
Dear Mr. Glover,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Lakshmikanth

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Tobe, Front Office Supervisor, el 15 abr. 2024
Dear Mr Challa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bueno

Adam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Marieme, el 22 mar. 2024
Dear Adam,Thank you for the great rating.We hope to see you again soon!Warm Regards,

10/10 Excelente

Manpreet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 2 noches en marzo de 2024
Respuesta de Tobe, Front Office Supervisor, el 17 mar. 2024
Dear Mr Singh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Malo

jennifer

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
get the tv working
Se hospedó 1 noche en marzo de 2024
Respuesta de Marieme-Front Office Manager, el 15 mar. 2024
Dear Jennifer,We are sorry to hear that your TV was not working. Our maintenance team can assist anytime with this kind of issues. Warm Regards,

10/10 Excelente

eddie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lake/mountain views are amazing
Se hospedó 1 noche en marzo de 2024
Respuesta de Tobe, Front Office Supervisor, el 10 mar. 2024
Dear Mr. Eddie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bueno

Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Only issue was that the two properties (Eldorado and Mateo) are jointly managed and we had to go to Mateo to check in/out and when our key cards stopped working we had to go back to the other property to get it fixed. Also, time of year and not very busy so some amenities closed, but the room was wonderful, lounge was spectacular and the staff all wonderful. Will definitely go back.
Se hospedó 2 noches en marzo de 2024
Respuesta de Marieme, el 8 mar. 2024
Dear Kenneth,Thank you for the great rating. We are glad that you enjoyed your stay and can't wait to welcome you back!Warm Regards,

10/10 Excelente

Allan

Se hospedó 1 noche en marzo de 2024
Respuesta de Marieme, el 28 mar. 2024
Dear Allan,Thank you for the great rating!Warm Regards,

8/10 Bueno

Dirk

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tobe, Front Office Supervisor, el 3 mar. 2024
Dear Mr.Ottevangers,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Malo

Sheila

Viaje familiar con niños
I carried all my items into the hotel, along with my toddler, to find out you cant check in at the hotel and I had to go to The Manteo to check in. Thats weird. And inconvenient. I walked in the cold over to Manteo to check in. My toddler complaining she was freezing so I ended up carrying her. I probably wont stay at The Eldorado again because of that. It’s too much of a hassle.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tobe, Front Office Supervisor, el 29 feb. 2024
Dear Ms.Chutskoff,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Bueno

Diana

Se hospedó 1 noche en febrero de 2024
Respuesta de Marieme, el 21 mar. 2024
Thank you for the four stars rating Diana.We hope to see you again soon !Warm Regards,

2/10 Terrible

Oluwatobi

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No staff at the front desk. You have to walk 4minutes to a different hotel to check in and out
Se hospedó 1 noche en febrero de 2024
Respuesta de Summer T, el 12 mar. 2024
Dear Ms. Oluwatobi,Thank you for taking the time to leave us a review.First of all, our sincerest apologies for the inconvenience you experienced. However, we're so glad that you've enjoyed your recent stay at Manteo Hotel at Eldorado Resort. We hope to welcome you back for another excellent experience.Regards,

10/10 Excelente

Al

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always a great stay at the Eldorado. The hot tub and pool are always a nice added feature.
Se hospedó 2 noches en febrero de 2024
Respuesta de Marieme-Front Office Manager, el 20 feb. 2024
Dear Al,Thank you for the great rating and review.We hope to see you again soon!Warm Regards,

10/10 Excelente

Elena

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you for the relaxing weekend
Se hospedó 3 noches en febrero de 2024
Respuesta de Marieme-Front Office Manager, el 20 feb. 2024
Dear Elena,You are welcome. We are delighted to read that you enjoyed your stay and can't wait to welcome you back at the Resort!Warm Regards,

8/10 Bueno

Denis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
older venue but has charm beautiful summer location
Se hospedó 2 noches en febrero de 2024
Respuesta de Tobe, Front Office Supervisor, el 20 feb. 2024
Mr. Van Raes,Thank you for taking out the time to leave us a review!Your feedback is highly appreciated as it enable us grow as a unit and improve where necessary. We are glad you enjoyed your stay and we look forward to welcoming you again soon.Take care and stay safe

10/10 Excelente

Niki

Se hospedó 1 noche en febrero de 2024
Respuesta de Marieme, el 21 mar. 2024
Thank you for the 5 stars rating Niki.We hope to see you again soon !Warm Regards,

10/10 Excelente

Susan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great view of the lake and marina! Love the heritage quality of the hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tobe, Front Office Supervisor, el 20 feb. 2024
Ms. DericksonThank you for taking out the time to leave us a review!Your feedback is highly appreciated as it helps us grow as a team and improve where necessary. We are elated that enjoyed your stay here with us and also got to bask in the lovely view of the lake. We look forward to welcoming you again soon

10/10 Excelente

Tyler

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Igne at the front desk is amazing. Made our stay that much better.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tobe, Front Office Supervisor, el 20 feb. 2024
Mr. Walraven,Thank you for taking out the time to leave us a review!Your feedback is very important to us as it helps us improve where necessary and grow as a unit. Inge truly is a phenomenal front desk agent and I will do well to inform her about your comment. We look forward to welcoming you again soon

10/10 Excelente

Graham

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Jessica, el 30 ene. 2024
Dear Graham, Thank you so much for the 5/5 review! We are very glad that you enjoyed your visit with us and hope to see you again! Warm regards, Jessica

10/10 Excelente

Scott

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Inga was amazing. She catered to our needs, and went above and beyond with her customer service. We would stay again based on her customer service alone.
Se hospedó 1 noche en enero de 2024
Respuesta de Marieme, el 25 ene. 2024
Dear Scott,We are delighted to read your feedback. Inge will be thrilled to hear these kind words. It's truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back at the Resort!Warm Regards,

10/10 Excelente

Leigh

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Jessica, el 21 ene. 2024
Dear Leigh, Thank you so much for the 5/5 review! We are so glad that you had a great stay with us and hope you will visit again on your next trip to Kelowna! Warm regard, Jessica

8/10 Bueno

jason

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice love the boardwalk
Se hospedó 1 noche en enero de 2024
Respuesta de Marieme, el 13 ene. 2024
Dear Jason,Thank you for the 4 stars rating. We hope to see you again soon !Warm Regards,

10/10 Excelente

Jim

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff and amenities were top notch! Inge is a great concierge and truly catered to our needs and gave us the perfect stay! A picturesque location with a great atmosphere… what’s not to like? 5 stars all over!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jessica, el 7 ene. 2024
Dear Jim, Thank you so much for the great review! We are very glad you enjoyed the staff and the amenities and hope we will see you again very soon!Warm regards,Jessica

6/10 Aceptable

Payten

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Marieme, el 6 ene. 2024
Dear Mr. Coleman, I would to sincerely apologies about the inconvenience you experienced during your stay at the Resort. I confirm that you haven't been charged for the Resort Fees upon your check out. We also have requested a refund of 50% of your stay as a gesture from the hotel. It will take up to 10 business days to appear on your account. Warm Regards,

8/10 Bueno

Patric

Se hospedó 1 noche en noviembre de 2023
Respuesta de Marieme, el 21 dic. 2023
Dear Patric,Thank you for the 4 stars rating.We hope to see you again soon !Warm Regards,

10/10 Excelente

andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Se hospedó 1 noche en noviembre de 2023
Respuesta de Marieme, el 28 nov. 2023
Dear Andrew,Thank you for the great rating.We hope to see you again soon!Warm Regards,

10/10 Excelente

Roxanne

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great location
Se hospedó 1 noche en noviembre de 2023
Respuesta de Marieme, el 20 nov. 2023
Dear Roxanne,Thank you for the five stars reviews.We hope to see you again soon!Warm Regards,

6/10 Aceptable

Shannon

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not a great first impression
Se hospedó 1 noche en noviembre de 2023
Respuesta de Tobe, Front Office Supervisor, el 13 nov. 2023
Dear Shannon,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 Malo

Tyler

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed here the night of our honeymoon. We were dropped off by taxi at 5:15pm. Nobody was at the front desk or anywhere to be found. It took half an hour of calling the hotel over and over before someone finally picked up and gave us directions to the front desk of the adjoining hotel which was a twenty minute walk away. We arrived in our room to find the walls coated in splattered food and stains. The carpeted hallways of the hotel were stained and everything needed a good dusting. We went to the bar at 10pm to see a bunch of young adults all goofing around and rudely told us to leave since they closed the bar early. I really wish that we had stayed somewhere else and this place ruined the night of our honeymoon. We would have had a better time at a budget hotel like a super 8 and it would have been immensely cheaper. Stay away.
Respuesta de Marieme, el 6 nov. 2023
Dear Tyler,Thank your for taking the time to leave us a review.First of all, our sincerest apologies for the inconvenience you experienced during your special night. We always strive to give the best service to our guests and it's apparent that in this case we fell short.We will make sure we share the feedback with our staff to ensure it does not happen again. I waived the Resort Fees and refunded your credit card on file and asked for a refund of half of your stay as a gesture from the hotel. We hope to see you again to have the opportunity to change your impressions.Warm Regards,

8/10 Bueno

Bernard

Viaje de negocios
Le gustó: Servicios
Thank you for the stay
Se hospedó 2 noches en noviembre de 2023
Respuesta de Tobe, Front Office Supervisor, el 5 nov. 2023
Dear BernardThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Jeff

Se hospedó 2 noches en octubre de 2023
Respuesta de Tobe, Front Office Supervisor, el 28 nov. 2023
Dear Jeff,Thank you for taking out the time to leave us a review. We are pleased you enjoyed your time here and we look forward to welcoming you again!

10/10 Excelente

Christopher

Se hospedó 2 noches en octubre de 2023
Respuesta de Tobe, Front Office Supervisor, el 28 nov. 2023
Dear Christopher,Thank you for taking out the time to leave us a review. We are pleased you enjoyed your time here and we look forward to welcoming you again!

2/10 Terrible

Gurleen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Tobe, Front Office Supervisor, el 4 nov. 2023
Dear Gurleen,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excelente

Kathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quaint cozy and very comfortable
Se hospedó 1 noche en octubre de 2023
Respuesta de Tobe, Front Office Supervisor, el 31 oct. 2023
Dear Kathy,Thank you for taking out the time to leave us a great review!It was a pleasure to host you and we look forward to welcoming you again soonCheers,

10/10 Excelente

Sarah

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Hot tub
Se hospedó 2 noches en octubre de 2023
Respuesta de Peter, el 30 oct. 2023
Thank you for the review! We're glad you enjoyed the hot tub, and we hope to see you again soon!

10/10 Excelente

Don

Se hospedó 1 noche en octubre de 2023
Respuesta de Marieme, el 20 nov. 2023
Dear Don,Thank you for the five stars reviews.We hope to see you again soon!Warm Regards,

10/10 Excelente

Jeff

Se hospedó 3 noches en octubre de 2023
Respuesta de Tobe, Front Office Supervisor, el 13 nov. 2023
Dear Jeff,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Laurel A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kelowna gem
Great stay for our anniversary. The only negative was the pool and spa closing on Friday (10/13) for maintenance. Restaurant was quite good.
Se hospedó 3 noches en octubre de 2023
Respuesta de Tobe, Front Office Supervisor, el 16 oct. 2023
Dear Laurel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,