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Opiniones de Staybridge Suites Oklahoma City Airport, an IHG Hotel

3 out of 5
Staybridge Suites Oklahoma City Airport, an IHG Hotel
4411 Sw 15th, Oklahoma City, OK

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 169 de 364 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 85 de 364 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 47 de 364 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 364 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 30 de 364 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

6.6/10

Servicios

8.0/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Shelby

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was under construction. I wasn’t made aware when I made reservations. The room wasn’t finished. There was painters tape on the walls. No blinds hung. A to do list left on the counter in the kitchen. The halls were warm. Construction items left in the hallways.
Se hospedó 1 noche en marzo de 2024
Respuesta de Cover girl, el 7 abr. 2024
Sorry you weren't aware of the renovation that was going on at the hotel i do apologize for the inconvenience. All room are finished and i would Love for you to come back and stay with us.

6/10 Aceptable

Angela

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
They are trying to renovate with a facelift but I’m not sure it will be enough. Some of the staff were very friendly. Breakfast was limited, running out and not replenishing, but some of that may improve with the renovated handier space for serving. For a room along the road trip for a night it was not bad at all, but for a vacation stay of several days, desiring pool and hot tub, high pressure shower, I would look elsewhere. The room size for the price was GREAT! Honestly, just running some bleach and air fresheners would have helped tremendously. It just smelled stuffy pretty much everywhere but especially at the pool room. They DID have a wonderful selection of equipment in the fitness room!!! That was a definite positive!
Se hospedó 4 noches en marzo de 2024
Respuesta de Cover girl, el 7 abr. 2024
Please come back and stay with us once the renovation is finished had to move the breakfast to our meeting room because they were doing our lobby. The pool is open, and all room has been renovated.

10/10 Excelente

Susan

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Byron

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The helpfulness of the staff and accommodations
Se hospedó 11 noches en febrero de 2024

10/10 Excelente

Keala

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My kids favorite hotel
Very nice they are updating the hotel but still very nice. Only place we stay in OKC!! Kinda disappointed the hot tub and pool were closed.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Elise

Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

John

Se hospedó 3 noches en octubre de 2023

2/10 Terrible

Lisa

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The room we reserved was not available. We were not notified and when we checked in the room we were given didn’t have room for 3 people and smelled bad. We were sent to another location but it took three tries to get a room that worked. However the room we were given was very very noisy and we couldn’t sleep
Se hospedó 1 noche en julio de 2023
Respuesta de Hardwoker, el 8 nov. 2023
We do apologize for not contacting you about your room our hotel is under renovation can you please give us a second chance and come back and stay with us.

8/10 Bueno

Kristy

Se hospedó 1 noche en julio de 2023

2/10 Terrible

XIAOHANG

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2023

8/10 Bueno

Loan, porter ranch

Se hospedó 2 noches en junio de 2023

2/10 Terrible

Paul

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Marsha

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We did not get the room type we reserved and paid for. Hotel was in disrepair.
Se hospedó 3 noches en junio de 2023
Respuesta de Hotel, el 26 jun. 2023
We truly do apologize that we were unable to give you the room you requested as our 4th floor is under renovations. Our manager is the one that approved and mode the room change and I have also made her aware of the feedback . Thank you for staying with us and we hope you will give us another chance once the renovations have been completed.

4/10 Malo

Kelly

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 5 noches en mayo de 2023
Respuesta de Front desk , el 26 jun. 2023
Thank you

10/10 Excelente

Jeffrey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room had ample hooks in bathroom and plenty room for this hotel.
Se hospedó 1 noche en abril de 2023
Respuesta de Front desk , el 24 may. 2023
Thank you for your feedback it is very much appreciated.

10/10 Excelente

Bonnie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Front desk , el 24 may. 2023
Thank you for your feedback it is very much appreciated

4/10 Malo

Joshua

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Room was dirty with stains all over the carpet. Staff does not clean room daily. Have to dump your own trash.
Se hospedó 3 noches en marzo de 2023
Respuesta de Front desk , el 21 mar. 2023
I do apologize about the stains in the carpet as far cleaning the room daily I believe you checked in Thursday so they wouldnt have cleaned your room and Saturdays the housekeepers dont do stayover and you checked out Sunday. Again I do apologize about the stains and we will be renovating soon so we hope you will give us another chance. Thank you for your feedback

10/10 Excelente

DOUGLAS

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Needs a Little TLC
The hotel room was exactly what we needed. Unfortunately, there was some indications of lack of maintenance (hole in the wall, etc.). The whole interior looked like it needed a bit of a refresh. Other than that, it was a good location, easy to get to and close to the airport. Despite the issues, we'd stay again,
Se hospedó 3 noches en febrero de 2023
Respuesta de Front desk , el 19 mar. 2023
Thank you so much we truly appreciate your feedback. We will be starting a renovation soon and hope to see you once those have been completed.

6/10 Aceptable

Teresa

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Needs repairs
Definitely in need of repair. Hole in wall, tile broke in bathroom and mold in grout in tub. Hottub was in major disrepair.
Se hospedó 2 noches en febrero de 2023
Respuesta de Front desk , el 19 mar. 2023
Thank you for this feedback we will use it to make improvements in the near future

2/10 Terrible

Michelle

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The sheets on the bed were stained with blood or some other bodily fluid, the furnishings are old, dirty, and outdated in the “suites”. Nefarious looking guests seem to frequent this property.
Respuesta de Front Desk , el 13 feb. 2023
We do apologize for the conditions of the room we will definitely be making sure our housekeepers do better as for the furniture being outdated we are going to be doing renovations soon and hope you will give us the opportunity to make this right

6/10 Aceptable

Steven

6/10 Aceptable

Morgan

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was run down looking they didn’t have breakfast the hot tub didn’t work the beds looked dirty. It was a pretty decent size room but I could have found some other place better
Respuesta de Front Desk , el 13 feb. 2023
Thank you for your feedback as we will use this to train our staff better as we are striving to make the stay of other guest as well as yourself as pleasurable as possible

6/10 Aceptable

Jose

Viaje familiar, Viaje familiar con niños
We always love Staybridge for the suites and with sofa beds. This hotel did not have sofa beds only sofas. They left trash in the kitchen in one of our rooms, which caused there to be gnats everywhere. The master bathroom had badly cracked tile and the soap shampoo dispensers were not refilled. The cook did not show up to cook breakfast and we had to find our own nearby. Overall the property was not in the best shape.
Se hospedó 2 noches en noviembre de 2022

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We were there for a little under a month and our room got cleaned once. I filled out a room cleaning request which was ignored so I had to request it a second time. We also were not informed the policy of having to fill out a form to get cleaning..even though that was ignored. The maid was very nice the few times we did go by her in the hallways. Room above us was extremely noisy. Sounded like children jumping off the bed onto the floor.
Se hospedó 27 noches en octubre de 2022

6/10 Aceptable

Jessica

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Barbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Checked in late at night. Did not have the opportunity to look around much. So far so good
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Anthony

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good stay for a few days if you’re going to OKC.
Sam the front desk help we encountered was terrific. Made us feel welcome checking in & during the stay. No issues w amenities - FREE laundry was nice; but other guests need to realize that just bc it’s free doesn’t mean you leave your stuff in for hours until you feel ready to take it out. Breakfast was more than serviceable, didn’t use the pool. Only issue we had aside from that was a small lizard Of some type crawling around our bathroom one early morning; but I handled that. Convenient if you’re near the OKC airport, altho we didn’t have any travel issues driving downtown bc we did most of the travel on weekends.
Se hospedó 3 noches en agosto de 2022

2/10 Terrible

Juan

Se hospedó 3 noches en agosto de 2022

8/10 Bueno

Sharon

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 3 noches en agosto de 2022

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
The worst ever
Was the absolute worst ever. I get there early was told come back later for check-in. I return my room i booked a month in advanced was taken. They gave me 2 rooms instead we have small children so my wife and kids were separated. They didnt clean the rooms i had to go to the front desk each day to get clean towels.
Se hospedó 6 noches en julio de 2022

10/10 Excelente

Angel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The suite was very spacious. Nice and cool after a day at the Zoo.
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Susan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When greeted by staff member Christine I felt she was condescending and didn’t care about me as a customer at all. I had to ask her all the questions I expected her to ask me. It was a dog show weekend and there were many people with dogs there and she didn’t ask if I had a pet. I had questions about the pet form and she admitted she’d been there a year and had never even read the form. Said it didn’t matter anyway. Maybe it was an off day for her but it put me off about knowledgeable staff at Staybridge. Other staff were fine.
Se hospedó 3 noches en junio de 2022

8/10 Bueno

Jessica

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en junio de 2022

4/10 Malo

Ronda

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not pleasant
Carpet in the room could be replaced or even properly cleaned looked dirty. Doors to both bedrooms did not close as they are missing parts, hot tub did not work, pool towels are the size of hand towels
Se hospedó 2 noches en junio de 2022

6/10 Aceptable

Lori

Viaje familiar
Le gustó: Servicio y personal
Staff was great, except for the last day. They had trouble getting food for breakfast, which I understand. Laundry machines were broke and moldy except for like two. Our room was only cleaned one day after asking for more towels and we stayed for 10 days. Lots of noise from kids screaming outside playing ball late at night.
Se hospedó 10 noches en junio de 2022

4/10 Malo

Larry

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The outside area looks beautiful. The inside of the building is very dirty! Our room smelled loke musty mold, there was vomit splatter on the floor and cabinet of the bathroom. Overall the whole room just felt dirty! The pool and hot tub were disgusting, looked like they were Never cleaned, floating hair balls, bandaid, bugs, in the pool. The hot tub was broken, discolored, and just felt dirty Overall! Will never stay here again!
Se hospedó 1 noche en junio de 2022

6/10 Aceptable

Sheila

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Cleanest, property damages bathroom door and electric plug
Se hospedó 2 noches en junio de 2022

4/10 Malo

Lonnette

Se hospedó 2 noches en mayo de 2022

4/10 Malo

Antonio

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
THE GOOD: Extremely friendly and polite staff. The breakfast was good, Christian the lady working the breakfast buffet was working hard and fast daily keeping up with all the traffic in and out. Convenient location, lots of dining options and spacious parking, the staff was very polite and understanding. The Bad: Rooms stink! run down, urine behind toilets, sticky kitchen floor, stains everywhere. Only one elevator works but barely, no one felt safe in it and there was no ventilation in the elevator. As for amenities only 3 washers worked, one dryer worked. The dryer that work does not work well, after 3 cycles I took my clothes up to my room and hung them, the rest I went to laundry mat to dry. When I asked for room service I was told they only clean on weekdays (but will exchange towels) So Monday when I asked for my room to be cleaned the cleaning lady informed me I needed to make a 24 hour request. Since I was checking out Tuesday that made no sense. The body wash and hair soap dispensers were empty too. Place looks Great from the outside but the inside is really run down and it is not possible to get over the odor in the rooms, many guests said the same as we chatted in the common areas. One of the managers did tell me they were going to remodel soon.
Se hospedó 4 noches en mayo de 2022

8/10 Bueno

Adam

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Servicios
It was nice having two bedrooms, separated by a foyer. It really helped keep the kids far enough away so they could be kids, but not disturb us. We all enjoyed the swimming pool. However, we were greatly unhappy that the hot tub was down the entire visit.
Se hospedó 4 noches en marzo de 2022

8/10 Bueno

holly

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Pool and hot tub were dirty, box spring on bed was broken and noisy, had to ask for a hair dryer. Breakfast was awesome and staff was polite, stay was ok.
Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Amari

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great experience! Super friendly and helpful staff.
Se hospedó 1 noche en marzo de 2022

8/10 Bueno

Cynthia

Viaje familiar
Le gustó: Servicio y personal
The laundry facility was in poor repair with only one washer and one dryer working. Washer was moldy.
Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Sherry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Basketball Weekend!!
This is a nice hotel, and it is a little dated a little. But that is okay with me. We had a nice rest, and they let us grab breakfast before it was time to serve. My granddaughter had a basketball game at eight am across the town, which was great because we had seven grandbabies with us, so that was a huge blessing.
Se hospedó 1 noche en marzo de 2022

2/10 Terrible

Bryan

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Never stay there again
Room keys hardly worked. Room was smelly so was hotel of must and cigarettes. Furniture worn out. Shower was dirty. No shampoo or soap.
Se hospedó 4 noches en marzo de 2022

2/10 Terrible

Brandon

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Upon arriving at the hotel, the checkin took forever. The first room was not the sale room that I paid for. The second room I was put in was not cleaned and did not have sheets on the bed. The 3rd room was fine but the remote didn’t work and there was absolutely nothing in the cabinets to be able to use the kitchen like most hotels offer. I also requested my room to be cleaned one day and they never came. I requested a cleaning again and the lady came in while I was still there and had a terrible attitude. The soap dispenser was empty, there was no hair dryer, no iron, etc. They also could not provide me with a hair dryer. In 2022, what hotel doesn’t offer a hair dryer. The last of my 10 days included my truck getting broken into with several items stolen. Of course they have no cameras. This is the worst hotel I’ve stayed at in a long time and I stay in many.
Se hospedó 8 noches en marzo de 2022

10/10 Excelente

Hailey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Was amazing and felt right at home loved the kitchenette set up and spaciousness
Se hospedó 1 noche en febrero de 2022

2/10 Terrible

Brooke

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2022
Respuesta de Sheri, el 9 feb. 2022
Thank you

6/10 Aceptable

Cortney

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 2 noches en enero de 2022

2/10 Terrible

Jeff

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Nothing
Se hospedó 3 noches en enero de 2022
Respuesta de Sheri, el 16 ene. 2022
Thank you. We will be using your response to improve guest satisfaction.