I am so disappointed on my stay here because I have much experience with anything Universal. The staff were not attentive, and kept giving me misinformation. She said we could have early check in which is why we drove early and when we got there, she said no and made us wait 3 hours. The food in the buffet was absolutely horrid, cold & just not fresh. My husband & I went to the buffet and felt so uncomfortable because we felt like we were being profiled. One of the workers literally hovered over us the whole eating experience and I don’t know if she thought we were going to run out on the bill or what but it was very uncomfortable for us. I could tell she was telling other workers to watch us. The receptionist also told us that the parking would be vouched at the end of the stay and it was not. The lack of help from the staff was super disappointing and they will never see me again. Don’t waste your money here.