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Opiniones de Hilton Boca Raton Suites

3.5 out of 5
Hilton Boca Raton Suites
7920 Glades Rd, Boca Raton, FL

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 471 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 226 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 153 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 72 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 79 de 1001 opiniones" "

8.0/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

7.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Marcelo

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I'm very happy with this Hotel. Is perfect for me Excelent breakfast too
Se hospedó 2 noches en abril de 2024
Respuesta de Paige S. , el 18 abr. 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and found our hotel to be perfect for you. We're also glad that you appreciated our excellent breakfast. If you ever find yourself in the area again, we'd love to welcome you back for another great experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

8/10 Bueno

Manuel

Viaje en pareja
Le gustó: Limpieza y servicio y personal
It was a little old
Se hospedó 6 noches en febrero de 2024
Respuesta de Paige S. , el 25 feb. 2024
Thank you for your feedback! We appreciate your comments and are glad to hear that you enjoyed your stay overall. We understand that our property may be showing its age, and we are continually working on improvements to enhance the experience for our guests. If there's anything specific you feel we could do better, please feel free to share your suggestions with us. We hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel!

2/10 Terrible

Gabriel, KEY BISCAYNE

No le gustó: Limpieza y condiciones de la propiedad
Pésimas condiciones, olor a humedad, filtración en las paredes del baño. Muebles en mal estado. Sin duda alguna uno de los peores hoteles que me he llegado en muchos años.
Se hospedó 1 noche en febrero de 2024
Respuesta de Paige S, , el 25 feb. 2024
We're truly sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincere apologies for the conditions you encountered in your room. Rest assured, we take your feedback seriously, and we will address these issues promptly to ensure they are resolved. Your comfort and satisfaction are important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

8/10 Bueno

Sandra

Se hospedó 1 noche en enero de 2024
Respuesta de Paige S., el 17 feb. 2024
Thank you for your feedback! We're glad to hear you had a positive experience overall. If there's anything specific you think we could improve upon to earn that extra star next time, please feel free to share. We appreciate your support and look forward to welcoming you back again in the future!

10/10 Excelente

Narcizo

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
😴
Se hospedó 1 noche en noviembre de 2023
Respuesta de Paige S., el 10 dic. 2023
We're delighted to receive your fantastic 5-star review! Thank you for choosing Hilton Boca Raton Suites, and we're thrilled to hear that you had a wonderful experience. If there's anything more we can do to enhance your future stays, please let us know. We look forward to welcoming you back soon!

10/10 Excelente

Ruth

Se hospedó 1 noche en julio de 2023
Respuesta de Paige S. , el 27 ago. 2023
Thank you for taking the time to leave a positive review of your recent stay with us. We're thrilled to see that you had a wonderful experience during your time at our property.We hope to have the pleasure of welcoming you back on a future visit.

8/10 Bueno

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok
Se hospedó 1 noche en junio de 2023
Respuesta de Paige S. , el 20 jun. 2023
Thank you for taking the time to share your feedback with us. We appreciate your valuable input and are glad to hear that you had a positive experience during your stay. We also appreciate your rating and feedback, as it helps us improve our services further. Thank you once again for choosing our hotel, and we look forward to welcoming you back in the future.

2/10 Terrible

Luz Ma

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es un hotel con buena ubicación
Respuesta de Paige S. , el 8 feb. 2023
Thank you for taking the time to leave us feedback regarding your recent stay. We apologize for any inconvience you experienced with your stay and hope you consider giving us another chance in the future!

8/10 Bueno

ENRIQUE MISHKIN

Le gustó: Limpieza, servicio y personal, servicios
La propoedad le falta mantenimiento, las cortinas estan rotas y con polvo, cortinero se estaba cayendo, la tina estaba manchada de oxido
Se hospedó 2 noches en octubre de 2022
Respuesta de Carut, el 25 oct. 2022
Thank you for taking the time to let us know. I will be happy to share with our renovation planning team . Hope you have a great week!

10/10 Excelente

JOSE M

Se hospedó 7 noches en agosto de 2022
Respuesta de Carut, el 15 ago. 2022
Thank you! Sounds like you enjoyed your stay! wishing you a wonderful week!

2/10 Terrible

Yania Rivera

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Monica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buen servicio. Totalmente recomendado
Se hospedó 2 noches en marzo de 2022
Respuesta de Carut, el 29 mar. 2022
thank you! We look forward to seeing you soon!

10/10 Excelente

YALILE

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en octubre de 2021
Respuesta de Cheri R, el 15 nov. 2021
Appreciate the rating, we hope you will visit us again soon!

10/10 Excelente

Susan, Miraflores

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed the big and clean pool and jacuzzi. Good breakfast setting and great happy hour daily. We opted to stay 7 days and it was great!
Se hospedó 4 noches en septiembre de 2021
Respuesta de Cheri R, el 6 oct. 2021
So happy to hear you had a great experience. hope you can return soon!

8/10 Bueno

Rossanna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es mi favorito!!
Es un gran hotel de estilo retro, las habitaciones son amplias porque tiene un recibidor al ingresar donde se puede descansar o leer. Es la cuarta vez que vengo, es céntrico y me encanta su tranquilidad, tiene vista a un lago 😊
Se hospedó 9 noches en septiembre de 2021
Respuesta de Cheri R, el 3 oct. 2021
Thank you for letting us know you had a good stay! Looking forward to seeing you in the future.

10/10 Excelente

Elsa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El espacio es agradable en general.
Se hospedó 26 noches en septiembre de 2021
Respuesta de Cheri R, el 3 oct. 2021
Please come back and visit soon!

10/10 Excelente

Susan, Miraflores

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent second stay!
Se hospedó 4 noches en septiembre de 2021
Respuesta de Cheri R, el 2 oct. 2021
Thank you for the response. We hope you will visit us again soon!

10/10 Excelente

carlos

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen servicio, buen hotel por el precio
Se hospedó 2 noches en septiembre de 2021
Respuesta de Cheri R, el 23 sept. 2021
Thank you! We hope you return to enjoy again!

6/10 Aceptable

horacio

Viaje de negocios
Le gustó: Comodidad de las habitaciones
Regular
Solo prestaban servicio en la habitación cada TRES días
Se hospedó 2 noches en septiembre de 2021
Respuesta de Cheri R, el 19 sept. 2021
Thank you for commenting. Right now housekeeping is by appointment. We hope this will change soon!

10/10 Excelente

Susan, Miraflores

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good!
Se hospedó 3 noches en agosto de 2021
Respuesta de Cheri R, el 1 sept. 2021
Thank you! We hope to see you again soon!

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy cercas Esta perfecto
Se hospedó 1 noche en agosto de 2021
Respuesta de Cheri R, el 1 sept. 2021
Thank you! Please visit again soon!

10/10 Excelente

Mario Torres

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cómodo y bien ubicado
Estancia comoda y agradable, el desayuno buffete esta limitado por temas de pandemia, considero que se puede mejorar sin poner en riesgo la salud, solo se hace limpieza de la habitación cada tercer día. La zona es muy agradable, le falta una remodelación pero cuenta con lo necesario para pasar una agradable estancia.
Se hospedó 12 noches en julio de 2021
Respuesta de Cheri R, el 6 ago. 2021
Thank you, I appreciate your comments! Wishing you a wonderful weekend.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
.
Se hospedó 1 noche en junio de 2021
Respuesta de Cheri R, el 8 jun. 2021
Appreciate you taking the time to respond. Have a wonderful week!

10/10 Excelente

Cliente verificado

Se hospedó 5 noches en mayo de 2021
Respuesta de Cheri R, el 15 jun. 2021
Thank you for the feedback! please visit us again soon!

10/10 Excelente

Aneisy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2021
Respuesta de Cheri R, el 9 abr. 2021
Thank you for responding to us re your recent stay. We hope to see you soon! Have a wonderful week!

2/10 Terrible

ricardo

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nunca MÁS!!!
Hace 25 años me quede cuando era Radisson Hotel... se ve que el Hilton no hizo más que cambiarle el nombre. Esta igual “de viejo” y mal de mantenimiento. Me bañe y el drenaje estaba tapado y terminé con toda la suciedad de que afloró en los pies. Tardaron un día entero en arreglar y limpiar el baño. Me arruinaron la estadía. Nunca nadie pidió disculpas ni nada!!!
Se hospedó 3 noches en marzo de 2021
Respuesta de Cheri R, el 27 mar. 2021
So sorry you experienced a drain issue with your tub! I will be happy to share your comments with the renovation team!

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Se hospedó 5 noches en febrero de 2021
Respuesta de Cheri R, el 26 feb. 2021
Appreciate you taking the time to review your recent stay...wishing you a wonderful weekend.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es muy lindo el establecimiento y cómodo pero pueden mejorar el servicio al cliente.
Se hospedó 2 noches en noviembre de 2020
Respuesta de Cheri R, el 21 nov. 2020
Im sorry you were disappointed with our service. Have a wonderful weekend!

4/10 Malo

Armando, Sunrise

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios
Te cobran las llamadas locales y el desayuno es un desastre, la verdad, tenía otras opciones y me arrepiento de ir
Se hospedó 2 noches en julio de 2020
Respuesta de Cheri R, el 13 jul. 2020
Thank you for your comments, we will return to a cooked to order breakfast just as soon as we can. For now safety is our priority. Be Well!

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was warm and welcoming. The rooms were comfortable. The breakfast was awesome
Se hospedó 4 noches en abril de 2024
Respuesta de Paige S. , el 25 abr. 2024
Thank you for the wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our staff, rooms, and breakfast met your expectations. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!

10/10 Excelente

Charles

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Breakfast was awesome! Hotel rooms needs a little revamping in the but other then that the hotel was a great stay. Pool was nice.
Se hospedó 1 noche en abril de 2024
Respuesta de Paige S. , el 25 abr. 2024
Thank you for your feedback! We're glad you enjoyed our awesome breakfast and the pool during your stay. Your comments regarding the room are duly noted, and we appreciate your input. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.

10/10 Excelente

Tony

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel. Love the breakfast made to order omlettes! Clean hotel . Love the precor stretch machine in fitness center. Love the free happy hour !!! My 2nd time staying here coming back again !!! The pool is great too and has shade !!
Se hospedó 6 noches en abril de 2024
Respuesta de Paige S. , el 21 abr. 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our breakfast, fitness center amenities, happy hour, and pool. We look forward to welcoming you back for another wonderful stay!

8/10 Bueno

waynette

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A beautiful setting, but it needs refurbishing!
Se hospedó 1 noche en abril de 2024
Respuesta de Paige S. , el 20 abr. 2024
Thank you for your feedback! We're glad you enjoyed our hotel. We appreciate your suggestion for refurbishing as we strive to enhance our guests experience. We hope to welcome you back in the future!

10/10 Excelente

Marie, Polk city

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast was great and especially the made to order omelets, pancakes, French toast and waffles! The cook is so friendly and excellent cooking skills! Hot porridge! And buffet choices were the best! The cocktail hour was so much fun to meet and share with other guests.this is one of our favorite places to stay when coming to the area!
Se hospedó 2 noches en abril de 2024
Respuesta de Paige S. , el 20 abr. 2024
Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed our breakfast offerings, including the made to order options and buffet choices. It's delightful to know that you had a great time at our cocktail hour and found it to be a fun opportunity to connect with other guests. We appreciate your kind words and look forward to welcoming you back on your next visit to the area!

6/10 Aceptable

Ellen

Viaje de negocios
Le gustó: Servicio y personal
It wasnt Dirty, it was dated so it looked dirty. I killed a big roach in the bathroom near the dining/bar area. Good location, but the nearby constuction noise was early and relentless.
Se hospedó 2 noches en abril de 2024
Respuesta de Paige S. , el 18 abr. 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the dated appearance of our property and the construction noise nearby. Your comments have been noted, and we will work to address them as we continue to improve our facilities and services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Nadia

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My room was broken in.
Se hospedó 1 noche en abril de 2024
Respuesta de Paige S. , el 18 abr. 2024
We apologize for the misunderstanding. It appears there was a miscommunication, and we regret any inconvenience it may have caused. Your feedback is valuable to us. If you have any further concerns, please don't hesitate to reach out.

10/10 Excelente

SINDY, cape coral

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property , located in a good area.
Se hospedó 1 noche en abril de 2024
Respuesta de Paige S., el 18 abr. 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our property and its location. If there's anything specific you loved about your stay or any areas where we can improve, please feel free to share. We hope to have the pleasure of welcoming you back in the future!

10/10 Excelente

Sal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hard to beat. A little pricey, but, worth it if ya got it.
Se hospedó 2 noches en abril de 2024
Respuesta de Paige S. , el 18 abr. 2024
Thank you for your excellent rating and feedback! We're thrilled to hear that you found your stay with us worth it. We appreciate your support and hope to welcome you back again in the future. If you have any suggestions or requests for your next visit, please don't hesitate to let us know.

10/10 Excelente

Sal

Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice place
Se hospedó 1 noche en abril de 2024
Respuesta de Paige S. , el 18 abr. 2024
Thank you for your perfect rating! We look forward to welcoming you back in the future.

10/10 Excelente

Eris

Viaje familiar
Everything was good. It’s an older hotel that has been renovated but probably not in a while but it was good for the price However my room smelled like cigarettes and they did come up and spray it but i could still smell it. Maybe when they renovate they can get rid of the smell
Se hospedó 1 noche en abril de 2024
Respuesta de Paige S. , el 18 abr. 2024
Thank you for your positive feedback and for choosing to stay with us. We're glad to hear that overall you enjoyed your experience with us. We apologize for the inconvenience regarding the cigarette smell in your room. Your feedback is valuable, and we will address this matter to ensure a more pleasant experience for all our guests. We hope to welcome you back in the future for an even better stay.

6/10 Aceptable

Kristina

Viaje en pareja, Viaje con mascota
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
The photos online are not an accurate representation of the hotel and rooms. The outlets in our room made a sizzling noise when we plugged out phones in. We informed the front desk and were told someone would look at it, but nobody ever did. One of the elevators was out of service on Easter weekend. This created long waiting times for the elevator and we had to use the stairs. In addition, our key cards stopped working. We informed the front desk and they replaced them. However, they continued not to work. A maintenance person looked at the lock and it turned out the battery needed to be replaced. We attended the cocktail hour at the hotel bar and the bar tender spilled my drink all over the bar and also on me. The only redeeming thing about this hotel was the hot breakfast and the staff who served it.
Se hospedó 7 noches en marzo de 2024
Respuesta de Paige S. , el 18 abr. 2024
Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay, including the issues with the outlets, elevator, key cards, and spill at the bar. We take your comments seriously and will address them with our team to prevent similar occurrences in the future. We're glad to hear that you enjoyed our hot breakfast and the service provided by our staff. We hope to have the opportunity to welcome you back and provide you with a better experience.

10/10 Excelente

LAWRENCE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff, amazing breakfast and complimentary cocktails - amazing !
Se hospedó 1 noche en abril de 2024
Respuesta de Paige S. , el 8 abr. 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed our exceptional staff, delicious breakfast, and complimentary cocktails. It was our pleasure to provide you with an enjoyable experience, and we look forward to welcoming you back again soon for another amazing stay!

10/10 Excelente

Sandra

Se hospedó 1 noche en abril de 2024
Respuesta de Paige S. , el 25 abr. 2024
Thank you for the excellent rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, please feel free to let us know. We hope to welcome you back again soon!

10/10 Excelente

William

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Paige S. , el 8 abr. 2024
Thank you for the fantastic rating! We're thrilled to hear that you had a wonderful experience with us. If you have any feedback or suggestions for how we can make your next stay even better, please don't hesitate to let us know. We hope to welcome you back soon for another five-star experience!

10/10 Excelente

Agar, Austin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An amazing restaurant close by yumm!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Paige S. , el 8 abr. 2024
Thank you for the fantastic rating! We're thrilled to hear that you had a wonderful experience with us. If you have any feedback or suggestions for how we can make your next stay even better, please don't hesitate to let us know. We hope to welcome you back soon for another five-star experience!

6/10 Aceptable

Micheline

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Out of town. Surrounding property beautiful. Hotel very dated. Definitely needs updating. Ir was clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Paige S. , el 30 mar. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated the cleanliness of our hotel and enjoyed the beautiful surrounding property. We understand your concerns about the dated appearance of the hotel, and we appreciate your input. Our team continuously works to enhance the guest experience, and your feedback will certainly be considered as we plan for future improvements. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future.

4/10 Malo

jeff

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Staff friendly. Room was ready, breakfast was fine. Rooms look like they haven’t had any upgrades other than a tv since 1988. Wallpaper peeling, carpet torn up. Just old
Se hospedó 1 noche en marzo de 2024
Respuesta de Paige S. , el 30 mar. 2024
Thank you for sharing your feedback with us. We appreciate your compliments about our friendly staff and the breakfast. We're sorry to hear that you found the appearance of the rooms outdated. We continuously strive to improve our facilities and will take your comments into consideration as we plan for future updates. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

CHRISTIAN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Paige S. , el 28 mar. 2024
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you had a great experience during your stay. If there's anything specific that stood out to you or any suggestions you have for us to improve further, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon!

10/10 Excelente

Steven

Se hospedó 1 noche en marzo de 2024
Respuesta de Paige S., el 18 abr. 2024
Thank you for your perfect rating! We look forward to welcoming you back in the future.

6/10 Aceptable

John

Viaje en pareja
Nice pool, unfortunately on the Sunday I was there a woman felt fit to put her diapered year old in the pool and jacuzzi and then dumped diaper behind the Jacuzzi. Poor service on Sunday ie no towels at pool. Great breakfast with nice staff in breakfast room and cocktail staff.
Se hospedó 5 noches en marzo de 2024
Respuesta de Paige S. , el 24 mar. 2024
Thank you for your feedback. We're glad you enjoyed our pool and breakfast service. We apologize for the inconvenience you experienced with the pool towels on Sunday. We'll address this with our team to ensure it doesn't happen again. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future.