Dear Ellen, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Joe Browning, GM

Dear Dawn, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Joe Browning, GM

Dear Marissa, It’s wonderful to know you enjoyed your stay and we appreciate you recognizing Jennifer and the level of service she provided. Thank you for your time in sharing a review and we hope to see you again. Best, Joe Browning, GM

Dear Jenny, Ensuring the highest level of hospitality is our top priority. We apologize for not meeting your expectations and appreciate your feedback. We hope to serve you better on your next visit. Sincerely, Joe Browning, GM

Dear Eric, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that we did not tend to your maintenance issue in a timely manner; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Joe Browning, GM

Thank you so much for your kind review! We appreciate you taking the time to let us know about your stay. Please come back to see us again soon! Thanks again!

Thank you! We're so happy you enjoyed our stay. Please come see us again soon!You made our day. Thanks again!

Dear Pierre, Thank you for choosing our hotel. I am sorry to hear that your stay was not enjoyable and I apologize for the fact that your brother found the couch too uncomfortable to sleep on. Our aim is to meet and exceed your expectations, and it is clear that we fell short of that goal. We would like to take this opportunity to express our regret and hope that we can make it up to you on a future visit. Sincerely, Joe Browning, GM

Dear Nancy, Nothing but positives during your recent stay at Embassy Suites? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets our staff and other travelers know that guests can count on a great stay here. Please come back soon! Best, Joe Browning, GM

Dear Rita, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Joe Browning, GM

Dear Marlen, Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area. Sincerely, Joe Browning, GM

Dear Erin, While it is wonderful you enjoyed your stay overall, we regret your frustration with our parking fee. We do our best to keep our rates as competitive as possible. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. We hope to welcome you again soon. Best, Joe Browning, GM

Dear Mary Jo, Thank you for taking the time to share your feedback. I’m pleased to hear our convenient location, friendly staff, and great happy hour made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Joe Browning, GM

Dear Spencer, Please accept my sincere apologies for our billing error as we experienced a system error. It was an isolated error and promptly corrected when brought to our attention. I’m sorry for any frustration this caused you. We appreciate you staying with us and hope to see you on a return visit as it was our pleasure hosting you. Sincerely, Joe Browning, GM

Dear Emitt, Thank you for your time in sharing your kind review, and please visit us again. Best, Joe Browning, GM

Dear Lauren, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Joe Browning GM

Thank you so much! Please come see us again!

Dear Cori, Thank you for choosing us. We apologize for any confusion regarding your final charge. The total amount charged includes our applicable taxes, and we regret that this was not communicated during the reservation process. We value your business and hope to welcome you again. Sincerely, Joe Browning GM

Dear Megan, Thank you for choosing to stay with us. We appreciate you taking the time to review our hotel and we look forward to providing you with an even better experience next time you're in the area. Sincerely, Joe Browning GM

Dear Joe, Thank you for reviewing our hotel. We strive to exceed expectations and apologize for falling short on this occasion. We appreciate your choice to stay with us and look forward to another opportunity to provide a stay that aligns with our high standards.Sincerely,Joe BrowningGeneral Manager

Dear Nathan, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Joe Browning, GM

Dear Nancy, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in East Peoria again soon. Best, Joe Browning GM

Dear Mariah, Thank you for your time in reviewing our hotel. Guest satisfaction is our priority, so I am very sorry you did not have a more favorable experience, and I regret any confusion regarding your bill. A detailed folio is available upon check-out. Additionally, we are pleased to be at your service for any explanations or concerns regarding your charges. We appreciate your patronage and hope to have the opportunity to better serve you in the future. Sincerely, Joe Browning GM

Dear Joan, Thank you for your review. We strive to meet every facet of the guest experience, so I regret that we let you down. We appreciate you choosing our hotel and we hope to welcome you again. Sincerely, Joe Browning, GM

Dear Robert, Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Joe Browning GM

Dear JENIFER, I’m terribly sorry for your recent experience; we certainly did not want to leave you with a poor impression. We do our very best to accommodate special requests such as room upgrades and late check-outs, but we only have so many available. I’m sorry we disappointed you. We are constantly working on improving the quality and service provided. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our guest experience. Thank you for being a return guest and we hope to see you again soon. Sincerely, Joe Browning GM

Dear Patrick, Thank you for the great review! It was a pleasure having you stay at our Embassy Suites by Hilton E Peoria Riverfront Conf Center. We are delighted our staff impressed you and look forward to your next visit. Best, Joe Browning GM

Dear ExoticExtensions, Thank you for your review. We apologize that you found our service unsatisfactory. Our goal is to exceed the expectations of all our guests, and we understand that we did not meet that goal on your recent visit. The entire staff would love the opportunity to provide you with a better experience should you choose to return. Sincerely, Joe Browning GM

Dear Dustin, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Joe Browning GM

Dear Tatyana,We are deeply sorry for the inconvenience caused by the water main break, which prompted you to find alternative hotel accommodations. We acknowledge that we failed to respond with empathy during the incident. Furthermore, we apologize for the delay in attending to the parking lot after the adverse weather conditions. Your experience is not typical of our hotel and we hope to welcome you again for a more favorable impression. Thank you for your feedback.Sincerely,Joe BrowningGeneral Manager

Dear Lindsay, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Joe Browning General Manager

Dear Tahleatha, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Joe Browning General Manager

Thank you for the positive feedback!

Dear Laura,First and foremost, thank you for your loyalty to Embassy Suites! I am delighted to know that we delivered the same exceptional experience you have come to expect. I sincerely appreciate your kind recognition of our friendly service and high cleanliness standards and look forward to sharing your positive feedback. We hope to see you again soon.Best,Joe BrowningGeneral Manager

Dear Jaclynn,Thank you for sharing this wonderful review! Our team strives to provide an exceptional experience all around, and it's great to know it made a difference! Your compliments are very much appreciated, and I look forward to sharing them! Thank you for allowing us to be a part of your day; we hope you will visit us again soon.Best,Joe BrowningGeneral Manager

Dear Amanda, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Joe Browning General Manager

Dear Jadyn, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Joe Browning General Manager

Dear Josh, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Joe Browning General Manager

Thankyou for your positive feedback!

Dear Angelo,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Joe BrowningGeneral Manager

Dear Veronica,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Joe BrowningGeneral Manager

Dear Cynthia, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Joe Browning GM

Dear Thomas, I am sorry to hear that light pollution prevented you from having a restful night's sleep. Please accept our apologies. We prioritize your comfort and I regret that we were unable to provide you with a completely satisfying experience. Your feedback is valuable to us as it helps us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, Joe Browning GM

Dear Katina,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon.Best,Joe BrowningGeneral Manager

Dear Robert, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Joe Browning General Manager

Dear Jaime,We apologize for not meeting your expectations during your stay with us. We value your patronage and regret that you did not have a pleasant experience. Thank you for choosing our hotel while visiting the area and we hope to have the chance to welcome you back soon for a more enjoyable stay.Sincerely,Joe BrowningGeneral Manager

Dear Gary,I'm very sorry for the shortcomings you experienced at breakfast and with your accommodations. Please forgive us. We appreciate all your feedback, as it helps us to monitor and improve. Thank you for staying with us, and we hope to see you again for a better experience.Best,Joe BrowningGeneral Manager

Dear Arron,Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area.Sincerely,Joe BrowningGeneral Manager

Dear Anonymous,We are sincerely sorry that your accommodations were not well prepared upon your arrival and for our cleanliness oversights. We aim to exceed our guests’ expectations in every facet, so I sincerely apologize that we did not reach our goal. We hope to welcome you again for a WOW experience should your travels bring you back to our area. Thank you for your review.Sincerely,Joe BrowningGeneral Manager

Dear Steve, Thank you for staying with us. We appreciate your positive review and look forward to hosting you again. Best, Joe Browning GM