Recepción

Opiniones de The Azure Hotel

2.5 out of 5
The Azure Hotel
651 East Main Street, Mesa, AZ

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 628 de 1105 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 294 de 1105 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 82 de 1105 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 40 de 1105 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 61 de 1105 opiniones" "

9.2/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Daniela Guadalupe

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 13 feb. 2024
Hello Daniela Guadalupe,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excelente

Óscar

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 31 ene. 2024
Hello Óscar,We are delighted to hear that you had a fantastic stay with us! We strive to provide exceptional service and it's great to know that we succeeded in exceeding your expectations. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excelente

Julio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 31 dic. 2023
Hello Julio,We are thrilled to hear that you had a wonderful experience at our hotel! Our team strives to provide exceptional service to all our guests, and we're glad we exceeded your expectations. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 Excelente

Placido

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente estadía solamente una noche, pero es la segunda vez que me hospedo en el y por eso regrese porque me gusto la propiedad!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 5 dic. 2023
Dear Placido,Thank you for choosing to stay with us again! We appreciate your loyalty and are thrilled to hear that you had an excellent experience during your one-night stay. It is always a pleasure to welcome back returning guests like yourself. We look forward to hosting you again in the future and providing another enjoyable stay.

2/10 Terrible

adilene

Le gustó: Limpieza y servicios
No le gustó: Condiciones de la propiedad
Me tocaron las habitaciones en el primer piso, enseguida de la puerta de la salida ala alberca, entraban y salian en la madrugada sonaba muy fuerte y los huéspedes de arriba todo se escuchaba fueron las 3 noches mas feas de mi vida, y el desayuno que incluyen terrible es como para calmar la tripa nomas 😐
Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager, el 14 nov. 2023
Hello adilene, We apologize for any inconvenience you experienced during your stay on the first floor near the pool exit. We strive to maintain a peaceful environment for all our guests, and we regret if the noise disturbed your rest. We appreciate your feedback regarding the included breakfast, and we'll take it into consideration for future improvements. Thank you for bringing these matters to our attention.

4/10 Malo

Anel

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 25 nov. 2023
Hello Anel, We apologize for any inconvenience you may have experienced during your stay with us. We value your feedback and would love the opportunity to address any specific concerns you may have. Please reach out to our hotel directly so we can work towards a resolution. We appreciate your understanding and hope to have the chance to serve you better in the future.

10/10 Excelente

Óscar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excelente servicios en todo los aspectos
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 9 sept. 2023
Dear Oscar,Thank you for your kind words! We are thrilled to hear that you had an excellent experience with our services. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding visit in the future.

10/10 Excelente

milton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager, el 6 sept. 2023
Hi Milton,Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 Excelente

Óscar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
buena ubicación todo está al alcance y seguridad
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 28 ago. 2023
Dear Oscar,We appreciate your feedback! Thank you for highlighting the convenient location and the priority on safety. We are glad that your stay was perfect, and we look forward to welcome you again soon!

10/10 Excelente

Óscar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 12 jul. 2023
Dear Oscar,Thank you so much for rating us 5 star. Our team is elated to know that your stay was awesome and they look forward to serving you again!

10/10 Excelente

milton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 7 jul. 2023
Hello milton,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 Excelente

milton

Le gustó: Limpieza y servicio y personal
Nice
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 29 may. 2023
Dear milton,Thank you so much for your generous 5-star rating! We are thrilled to hear that you had a wonderful experience at our hotel. Should you have any future travel plans, we would be honored to welcome you back to our hotel.

10/10 Excelente

Alfredo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy limpio y comodo
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 21 abr. 2023
Hi Alfredo,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excelente

Lupita

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente lugar para descansar muy cómodas sus camas excelente servicio
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 16 abr. 2023
Hello Lupita,Thank you for taking the time to share your comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excelente

Yolsnda

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 7 abr. 2023
Hello Yolsnda,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

8/10 Bueno

Placido

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022
Respuesta de Manager, el 30 nov. 2022
Hello Placido,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excelente

Yacsilemi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy amables y carismaticos un personal super eficiente y muy agradable...la limpieza muy buena
Se hospedó 2 noches en septiembre de 2022
Respuesta de Manager, el 27 sept. 2022
Hello Yacsilemi,Thank you for sharing this honest review and feedback about our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 Excelente

Julio

Se hospedó 1 noche en septiembre de 2022
Respuesta de Manager, el 13 dic. 2022
Hello Julio,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

10/10 Excelente

Liztfranck

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Limpio y amable
Se hospedó 1 noche en agosto de 2022
Respuesta de Manager, el 28 ago. 2022
Hello Liztfranck,Thank you for sharing this honest review and feedback about our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excelente

Liztfranck

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gustó todo
Se hospedó 2 noches en agosto de 2022
Respuesta de Manager, el 20 ago. 2022
Hello Liztfranck, We can't thank you enough for sharing your feedback with regards to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excelente

Angelica

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo me gusto
Se hospedó 2 noches en agosto de 2022
Respuesta de Manager, el 10 ago. 2022
Hello Angelica, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excelente

Samuel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
EL AREA DONDE SE ENCUENTRA EL HOTEL SE VE SEGURA Y TRANQUILA
Se hospedó 2 noches en abril de 2022
Respuesta de Manager, el 3 may. 2022
Hello Samuel, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

4/10 Malo

Humberto

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Muy mal la resección up huésped antes que yo lo mi
El de la resección paresis de inmigración me iso muchas preguntas que la verdad no tenia por qué aserme nose si por qué es arizona pero nunca volveré arrentar ese hotel
Se hospedó 1 noche en enero de 2022
Respuesta de Manager, el 27 ene. 2022
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excelente

Diego

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Amplias y limpias habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager, el 15 dic. 2021
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

10/10 Excelente

Bulmara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Me gusto el servicio la ubicación y no tuve ningún contratiempo todo muy bien
Se hospedó 2 noches en noviembre de 2021
Respuesta de Manager, el 27 nov. 2021
Thank you for your review and comments regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Bueno

Bhuhy Sanjuan

Se hospedó 3 noches en octubre de 2021
Respuesta de Manager, el 23 ene. 2022
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 Bueno

Luis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean, spacious rooms and gently receptionists. Recommended!
Se hospedó 2 noches en agosto de 2021

10/10 Excelente

kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My family loved staying here. Our room was gigantic so everyone was happy
Se hospedó 3 noches en marzo de 2024

2/10 Terrible

Geoffrey Michael

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Horrible smell on 2nd floor. Sink doesn’t drain at all.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Elizabeth

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
This property was nothing special. It was clean but there were limited amenities and the pool was disappointing.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 26 mar. 2024
Dear Elizabeth,Thank you for your feedback. We apologize that your experience did not meet your expectations regarding amenities and the pool. We appreciate your comments about cleanliness and will use your feedback to improve our services. We hope to have the opportunity to better meet your expectations in the future.

6/10 Aceptable

Theresa

Viaje familiar
Le gustó: Servicios
No le gustó: Limpieza
Bedding had some stains upon arrival. Reported to housekeeping and was changed. Because of this did not give a good first impression, but afterwards there were no other issues and hotel seemed decent enough.
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 24 mar. 2024
Hello Theresa,We appreciate your feedback and are glad to hear that overall, your stay was satisfactory. We take cleanliness seriously and will address the issue with our housekeeping team. We hope you will consider staying with us again in the future for an improved experience.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 24 mar. 2024
Dear David,Thank you for your five star rating! We are delighted to hear that you had a great experience during your stay. We look forward to welcoming you back in the future!

8/10 Bueno

Brian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Breakfast was adequate but minimal selection. Everything else was good or excellent. Thanks.
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager, el 21 mar. 2024
Dear Brian,Thank you for your review! We are glad you enjoyed almost everything and found it good. We will take note of your feedback about the breakfast selection. We appreciate your input and hope to see you again soon!

8/10 Bueno

Martina

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property is nice. Location is a bit sketchy.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Martina,We appreciate your feedback on our property and surroundings. If you encounter any concerns during your stay, please don't hesitate to inform us directly.

10/10 Excelente

rodolfo

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Small, quaint, comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Dear rodolfo,Thank you for your kind words. We strive round the clock to create a cozy and inviting atmosphere for all our esteemed guests, and we are glad to know you found our establishment to be comfortable and attractive. We hope to welcome you back again soon!

10/10 Excelente

Bradley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay with personable staff and good breakfast options.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Bradley,We are delighted to hear that you enjoyed our personable staff and breakfast offerings during your stay. Your kind feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable experience.

8/10 Bueno

Adrienne

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
I was disappointed by how dirty our room was. Big yellow stain on the comforter, splatter stains on the bathroom door, dust and dirt in the corners. We did really like how much space there was in the suite, which was really nice while traveling with kids.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 12 mar. 2024
Dear Adrienne,Thank you for taking the time to share your thoughts. We apologize for the cleanliness issues you encountered during your stay; this falls short of our standards. Your feedback is valuable, and we will address these concerns to ensure a more pleasant experience for future guests. On an optimistic note, we are glad you appreciated the spacious suite. We hope to have the opportunity to provide you with a superior stay during your next visit!

8/10 Bueno

Gunnar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property felt safe, aesthetically updated and clean. Parking was easy and we had no trouble finding a space. The towels, bed, sheets and TV were all nice. Our sink was clogged and the breakfast was disappointing with very few options. We called the front desk once during our stay and got no answer, other than that we didn’t have any issues. Overall it was fine for our short trip.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 11 mar. 2024
Dear Gunnar,Thank you for your feedback. We are delighted you felt safe and enjoyed the aesthetics, cleanliness and amenities. Kindly accept our sincere apologies for the inconvenience with the clogged sink and breakfast options. We appreciate your understanding and hope to host you again for an improved experience in the future.

6/10 Aceptable

david

Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 11 mar. 2024
Dear David,Thank you for your feedback and for choosing our property. We appreciate your insights and will use them to enhance our services. We hope to welcome you back for an improved experience in the future.

6/10 Aceptable

Steve

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Kinda tired hotel with a lack of pride in ownership. Stairwells need someone to pass a vacuum cleaner. Some folks actually DO use the stairs and notice. I believe this place could be GOOD, with a little more attention to detail.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Steve,We appreciate your feedback and will share your observations with our housekeeping team for their consideration. Our goal is to continuously improve our services and facilities to meet the expectations of all our guests. Thank you for bringing this to our attention.

10/10 Excelente

Melissa, Chandler

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Dear Melissa,Thank you so much for staying with us and for your very kind review. We are delighted that you enjoyed your stay so much. We look forward to your next visit really soon!

8/10 Bueno

Mauricio

Only there for a few hours due to canceled flight. Very convenient trip from airport. Arrived at nighttime couldn’t tell much about the area. Checked out early and someone there at the lobby to facilitate early check out at 4am. Clean and comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 7 mar. 2024
Hello Mauricio,We are delighted to hear that you found our hotel conveniently located for your unexpected stay. Our team is pleased to have accommodated your early check-out smoothly. Thank you for acknowledging our clean and comfortable accommodations. Your feedback is greatly appreciated.

6/10 Aceptable

Alejandro

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 25 mar. 2024
Dear Alejandro,Thank you for having taken the time to share your feedback following your recent stay with us. We are terribly sorry however to see that your stay has been a less than perfect experience, and would like to assure you that you would experience a more comfortable stay with us again in the future!

10/10 Excelente

tyrone

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to stay for a vacation
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 6 mar. 2024
Hello tyrone,We are delighted to hear that you found our hotel to be a suitable choice for your vacation. Your positive feedback is greatly appreciated. If you have any further comments or suggestions, feel free to contact our management team directly. Thank you for choosing to stay with us!

10/10 Excelente

Daisy

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quick and nice stafe
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 5 mar. 2024
Hello Daisy,We appreciate your feedback on our staff members. It's great to hear you found them efficient and friendly during your stay. Should you have any further comments or questions, please feel free to reach out to our management team for assistance.

10/10 Excelente

Christina

Viaje familiar con niños
Le gustó: Condiciones de la propiedad
clean, friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 5 mar. 2024
Hello Christina,We are delighted to hear that you found our hotel clean and that our team was friendly during your stay. Your feedback is much appreciated as we strive to provide a comfortable experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Aceptable

Patricia, Wellton

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Check in guy was not very friendly.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 5 mar. 2024
Hello Patricia, We apologize for any inconvenience you experienced during check-in. Guest satisfaction is our priority, and we appreciate your feedback to help us improve our services. Please feel free to reach out to our management team with any further concerns you may have regarding your stay.

6/10 Aceptable

Davjd

Viaje de negocios
Le gustó: Servicio y personal
Hotel clean and kept up
Se hospedó 4 noches en febrero de 2024
Respuesta de Manager, el 1 mar. 2024
Hello Davjd, We are pleased to hear that you found our hotel clean and well-maintained. Guest feedback is valuable to us for continual improvement. We appreciate you taking the time to share your experience with us!

10/10 Excelente

Matthew, Lone Jack

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room was awesome! We loved it!
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 29 feb. 2024
Hello Matthew,We are thrilled to hear that you enjoyed your stay with us! Thank you for sharing your positive feedback. Your satisfaction is our top priority, and we hope to welcome you back for another amazing experience in the future.

10/10 Excelente

Ronald, Greeley

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good experience
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Ronald,We're delighted to hear that you had a positive experience during your stay with us. If you have any further feedback or comments, please don't hesitate to reach out to our management team directly. We appreciate your review and hope to welcome you back in the future.