Exterior

Opiniones de Alpina Phuket Nalina Resort & Spa

4.5 out of 5
Alpina Phuket Nalina Resort & Spa
7/1 Ketkwan Road, A. Moung, Karon, Phuket

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 276 de 800 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 348 de 800 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 115 de 800 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 39 de 800 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 800 opiniones" "

8.4/10

Limpieza

8.2/10

Servicio y personal

7.6/10

Servicios

7.6/10

Condiciones de la propiedad

Opiniones

8/10 Bueno

Ahmed Salem

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
So so
We were upgraded to a villa with a private pool which was lovely, the villa was spacious and very clean however the rest of the hotel is not great! Breakfast was dreadful and the hotel pool didn’t look very clean! The staff were very nice and attentive.
Respuesta de Paris, el 19 abr. 2018
Thank you so much for staying at Alpina Phuket Nalina Resort &Spa. I'm glad you like our room.About your feedback I will inform the management team to improve.We look forward to serving you again in the near future.

6/10 Aceptable

Gonzalo, Buenos Aires

Le gustó: Limpieza
Hotel ok. No destaca.
Piscinas bonitas y buenos restaurantes. La ubicación no es la mejor. La habitación un poco antigua.
Se hospedó 3 noches en abril de 2018
Respuesta de Kathy, el 17 abr. 2018
Dear Gonzalo, Thank you so much for staying at Alpina Phuket Nalina Resort & Spa and for sharing your recent feedback. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. May I take this opportunity to sincerely thank you for sharing your experiences? We look forward to serving you again in the near future. Best regards,

6/10 Aceptable

María, Chile

Discreto
Nada especial precio calidad equiparado

10/10 Excelente

Nataly, Uruguay

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Alpina Phuket Nalina Resort & Spa
We got an upgrade due to our honeymoon and I must say that the room was FABULOUS !!! It had 2 bathrooms, a large living room, jacuzzi, terrace (with a fantastic view). Great hotel with helpful and friendly staff. The only drawback was that it was not so close to the beach, but they offer a ride every hour.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
2019年2月 ジャグジースィートに3週間滞在。フロントスタッフは事務的で客への対応最悪。設備は古い、海は見えない。
Se hospedó 20 noches en febrero de 2020

4/10 Malo

Tai Mickel

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en marzo de 2020
Respuesta de Paris, el 29 mar. 2020
Thank you so much for staying at Alpina Phuket Nalina Resort &Spa and for sharing your recent feedback.

8/10 Bueno

Michelle

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dejligt poolområde for børn og voksne
Stort hotel med dejligt poolområde. Dog er begynder poolen at ligge i skygge fra kl 13:30. Hele poolen er i skygge kl 17:00. Vi havde et jacuzzi suite, som var dejligt stort. Dog har man ikke lyst til at bruge jacuzzien, da vandet i gulligt. Personalet var ikke gode til engelsk, hvilket kan være en smule frustrerede når man prøver at have en dialog med dem. Bus til stranden hver time mellem kl. 9-18. Denne service er rar at have, især med børn, da der er en mur som gør at man skal gå et stykke for at komme til stranden.
Se hospedó 3 noches en marzo de 2020
Respuesta de Paris, el 29 mar. 2020
Thank you so much for staying at Alpina Phuket Nalina Resort &Spa and for sharing your recent feedback.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Se hospedó 3 noches en febrero de 2020
Respuesta de Manager, el 1 mar. 2020
Dear Our Valued, Thank you very much for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope you enjoy and have a wonderful memories in your trip. Yours sincerely.

10/10 Excelente

CUNISI, YOKOHAMA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
BEACHへ行くのに時間がかかると思っていましたが、1時間おきに送迎があり非常に便利でした。 無料のミニバーも嬉しいポイントでした。 ジャグジー付きでしたが、お湯がたまるのに時間がかかるのが、残念なポイントです。
Se hospedó 3 noches en febrero de 2020
Respuesta de Manager, el 28 feb. 2020
Dear Cunisi, Thank you very much for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope you enjoy and have a wonderful memories in your trip. Yours sincerely.

8/10 Bueno

Elenor

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Familjeresa.
Ett slitet hotell. Dålig Wi-Fi fungerade inte alls vissa gånger. Fin pool men väldigt få solstolar. Dom som fanns var i väldigt dåligt skick, trasiga dynor. Hotellet ligger en bit ifrån stranden men hotellet kör taxi varje timme. Ac på vårt första rum fungerade inte, fick byta till ett annat rum dagen efter. Bra frukost.
Se hospedó 9 noches en febrero de 2020
Respuesta de Manager, el 24 feb. 2020
Dear Familjeresa, Thank you very much for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope you enjoy and have a wonderful memories in your trip. Yours sincerely.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 12 noches en enero de 2020
Respuesta de Manager, el 17 feb. 2020
Dear Valued guest, Thanks for staying with us and taking time to write a review for us We appreciated it.. Hope to see you again in the next future. Yours sincerely.

10/10 Excelente

Drinou, Paris

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Chambre rez de chaussé avec accès piscine est parfait😍😍😍😍propre, emplacement bien avec navette pour la plage si la flemme de marcher.
Se hospedó 4 noches en febrero de 2020
Respuesta de Manager, el 15 feb. 2020
Dear Drinou, Thanks for staying with us and taking time to write a review for us We appreciated it.. Hope to see you again in the next future. Yours sincerely.

8/10 Bueno

Phil, Cambridge UK

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our stay. We had a room with swim up access which was fun. Pool area generally was good, big enough for the numbers of people without being crowded & deep enough for a decent swim. Breakfast buffet was great, wide variety of choices & good coffee. Hotel is a bit tired in places & while not dirty by any means it wasn’t cleaned as well as others we stayed in on this trip. This was a good base for our visit to Kata, the immediate area was quiet yet it was only a 10 min walk to all the beach side restaurants & bars.
Se hospedó 6 noches en enero de 2020
Respuesta de Manager, el 13 feb. 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope to see you again in the next future. Yours sincerely.

10/10 Excelente

Henrik

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2020
Respuesta de Manager, el 13 feb. 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us. We appreciate your feedback! Hope to see you again in the next future. Yours sincerely.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
満足に宿泊出来ました
Se hospedó 4 noches en enero de 2020
Respuesta de Manager, el 13 feb. 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us. We appreciate your feedback! Hope to see you again in the next future. Yours sincerely.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you want a hotel that is very clean, very friendly, has excellent staff, gives excellent service, a breakfast that suits all and a free hourly transfer to and from Kata beach (5 to 10 minutes level walk away), this is the hotel for you. It is also one of the hotels that organised trips pick you up from for free. (Our current hotel tours charge 2000tbh to pick you up.) Truthfully, the rooms and reception are a little tired, but within a very short time we saw past that, because everything else was so good. We've stayed in three hotels this trip, one was a 5*, the Alpina was the best of them all.
Se hospedó 6 noches en enero de 2020
Respuesta de Manager, el 13 feb. 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us. We appreciate your feedback! Hope to see you again in the next future. Yours sincerely.

4/10 Malo

Dennis

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
mareridt
nedslidt hotel, mange mangler, vi klagede over spa der ikke virkede, safe box, ingen opredning til vores barn, dør lås defekt flere gange, pool ude af drift 1,5 dag . bar lukker 2230 selv om der står kl 2400 på hj. side. betalte 4500 ekstra for opgrade, større suite men stadig mangel fuld, så efter 1 uge måtte jeg booke nyt hotel, klagede og brokkede mig også til Hotel.com . ville flytte efter 2 dage men kunne ikke få 1 øre refunderet !!!
Se hospedó 14 noches en enero de 2020
Respuesta de Manager, el 13 feb. 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Yours sincerely.

4/10 Malo

Cliente verificado

Viaje en grupo
Le gustó: Servicios
No le gustó: Servicio y personal
Great breakfast buffet. Place is clean but old and outdated.
Se hospedó 3 noches en enero de 2020
Respuesta de Manager, el 13 feb. 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope to see you again in the next future. Yours sincerely.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 2 noches en diciembre de 2019
Respuesta de Manager, el 13 feb. 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Yours sincerely.

8/10 Bueno

Sara

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
泳池沒有救生員或員工看管,這是安全問題。酒店房門及廁所門以是木,是較舊式的酒店。酒店周邊有餐廳和7-11,常算可以。
Se hospedó 2 noches en diciembre de 2019
Respuesta de Manager, el 13 feb. 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope to see you again in the next future. Yours sincerely.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Expected more given the cost
Stayed for 6 nights over xmas 2019. Were given a 'free upgrade' upon arrival but were left feeling very underwhelmed at the condition of the room. Whilst clean, it was extremley outdated, tired and did not reflect the photos from Hotels.com or the price we had paid. In fairness to the hotel, they were very quick to apologise and resolve this, providing us with a suite which felt more in line with our booking costs. The restaurants at the hotel were uninspiring and despite the busy time of year were very quiet, as such didnt each in any of them. Breakfast was included with our stay and was satisfactory. Pool area was great for families, however, there were a few points such as loose tiles or broken slats which had the potential to cause accidents and should be rectified for future guests. After walking around the Kata bay, this hotel does appear to be one of the best on offer, particularly for families. The shuttle bus is both helpful and at hourly intervals throughout the day down to the beach front, however, this is a walkable distance for those wishing to. All in all, happy with our stay but may opt to look for a different bay in Phuket if we are to return.
Se hospedó 6 noches en diciembre de 2019
Respuesta de Manager, el 13 feb. 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Yours sincerely.

6/10 Aceptable

Linda

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Prob won't hurry back!
I think it could use an update and a better breakfast for the price.The bed was hard and the rooms are tired.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Manager, el 26 feb. 2020
Dear Linda, Thank you very much for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope you enjoy and have a wonderful memories in your trip. Yours sincerely.

8/10 Bueno

Patty, vancouver

Viaje familiar
the room was not properly cleaned each day condition of bathroom not acceptable. sometimes received clean cups other one clean one dirty, bathroom was not cleaned. beds not properly madeup. floor not always swept. sometime got two new bottles of water but not consistently. sometimes got pool towels new sometimes not. hotel did not appear to be upkept like black on walls umbrellas some broken around pool.
Se hospedó 4 noches en noviembre de 2019
Respuesta de E-commerce, el 6 dic. 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Raniel

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Good location, but outdated, bad wifi, and noises
The second hotel on our honeymoon trip was to the Alpina Phuket near Kata Beach. It was in a good location (10 min from Kata Beach), and easy to move around using tuk tuks and taxis. However, the actual room was outdated, and looked dark due to the dark furniture, drapes, and dustiness. Also, the wifi was spotty throughout the room. However, the A/C was strong. I would probably not stay again, since we were looking for a place to relax and rest from the day's activities. One great aspect: the breakfast food was really good! And the staff, both at the front desk, as well as at breakfast, were really nice, helpful, and always smiling.
Se hospedó 2 noches en noviembre de 2019
Respuesta de E-commerce, el 6 dic. 2019
Thanks for staying with us.

6/10 Aceptable

Alex

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Sehr in die Jahre gekommen. Benötigt mehr als dringend eine generalüberholung!
Se hospedó 14 noches en noviembre de 2019
Respuesta de E-commerce, el 6 dic. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

anatoliy

Se hospedó 15 noches en octubre de 2019
Respuesta de Manager, el 26 feb. 2020
Dear Our Valued Guest, Thank you very much for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope you enjoy and have a wonderful memories in your trip. Yours sincerely.

2/10 Terrible

Cliente verificado

Se hospedó 9 noches en octubre de 2019
Respuesta de E-commerce, el 6 dic. 2019
Thanks for staying with us.

8/10 Bueno

Caeoline

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Le personnel est tres serviable et aimable. Parfois les équipements peuvent etre un peu vieillots mais sinon tout est bien entretenu dans l ensemble.
Se hospedó 5 noches en octubre de 2019
Respuesta de Hotel Management, el 4 nov. 2019
Dear Caeoline, We are pleased to learn that you enjoyed recent stay with us. Your positive feedback about our hotel and staff were shared. Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. Best regards,

8/10 Bueno

Sabrina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bed is a bit uncomfortable, connection to WiFi wasn’t good
Se hospedó 7 noches en octubre de 2019
Respuesta de Hotel Management, el 30 oct. 2019
Dear Sabrina, We are pleased to learn that you enjoyed recent stay with us. Your positive feedback about our hotel and staff were shared. Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. Best regards,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 18 noches en octubre de 2019
Respuesta de Hotel Management, el 30 oct. 2019
Dear Guests, Thank you for staying with us at Alpina Phuket Nalina Resort & Spa. We appreciate you taking the time to complete our guest questionnaire. It is a tremendous help for us to know how our guests perceive our services and where we have to focus on improvement to remain an exclusive resort. Very best,

10/10 Excelente

S, India

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient location. Great ambience and amenities.
Se hospedó 1 noche en octubre de 2019
Respuesta de Hotel Management, el 30 oct. 2019
Dear S, Thank you very much. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Your positive feedback about our hotel and staff were shared. Best regards,

10/10 Excelente

Cliente verificado

Se hospedó 8 noches en octubre de 2019
Respuesta de Hotel Management, el 28 oct. 2019
Thank you very much. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Your positive feedback about our hotel and staff were shared.

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
เงียบสงบดี ห้องพักสะอาด เหมาะสำหรับการพาครอบครัวไปพักผ่อน
Se hospedó 2 noches en octubre de 2019
Respuesta de Hotel Management, el 31 oct. 2019
Dear Guest, Thank you for staying with us at Alpina Phuket Nalina Resort & Spa. Your positive feedback about our hotel and staff were shared. Best regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en octubre de 2019
Respuesta de Hotel Management, el 24 oct. 2019
Thank you so much for staying at Alpina Phuket Nalina Resort & Spa and for sharing your recent feedback.

8/10 Bueno

JONATHON

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic but a touch dated
If they update the rooms then it becomes a 5 star hotel.
Se hospedó 9 noches en octubre de 2019
Respuesta de Hotel Management, el 24 oct. 2019
Dear Jonathon, We are pleased to learn that you enjoyed recent stay with us. Your positive feedback about our hotel and staff were shared. Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. Best regards,

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
パトンとはまた違う様な静かな街並みが落ち着きました。ホテルもすごくきれいでプールアクセスにしたので、部屋からすぐに入れるのも嬉しかったです。プール入れる時間をもう少し遅くまではいれたらいいなと思ったのですが、とても満足じした!
Se hospedó 3 noches en octubre de 2019
Respuesta de Hotel Management, el 23 oct. 2019
Dear Guest, Thank you very much. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Your positive feedback about our hotel and staff were shared. Very best,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Big pool villa
Good service, we stay in pool villa, the pool is big enough for swim, fridge complimentary refill everyday. Free shuttle to Kata beach every hour upto 6pm. Many massage shops and restaurants on the street. About 10 minutes walk to Kata walking street and food market.
Se hospedó 3 noches en octubre de 2019
Respuesta de Hotel Management, el 21 oct. 2019
Thank you very much. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Your positive feedback about our hotel and staff were shared.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 6 noches en octubre de 2019
Respuesta de Hotel Management, el 15 oct. 2019
Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements.

8/10 Bueno

Christer

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stora rum med direkt tillgång till pool från terassen/balkongen
Se hospedó 9 noches en septiembre de 2019
Respuesta de Hotel Management, el 14 oct. 2019
Thank you for staying with us at Alpina Phuket Nalina Resort & Spa. Your positive feedback about our hotel and staff were shared.

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay.
amazing pool entry room.
Se hospedó 2 noches en octubre de 2019
Respuesta de Hotel Management, el 14 oct. 2019
Thank you so much for staying at Alpina Phuket Nalina Resort & Spa and for sharing your recent feedback.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
Se hospedó 8 noches en octubre de 2019
Respuesta de Hotel Management, el 14 oct. 2019
Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements.

10/10 Excelente

Harry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en octubre de 2019
Respuesta de Hotel Management, el 16 oct. 2019
Thank you for staying with us at Alpina Phuket Nalina Resort & Spa. Your positive feedback about our hotel and staff were shared.

6/10 Aceptable

samuel

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Ok but would not return
Good location as close to nearby restaurants and night markets etc. the reception staff definitely need some lessons in customer service. They should ask the room service/cleaning staff to teach them as those guys were fantastic. Room was very nice but we booked pool access but had it at the other end of the hotel so the WiFi was awful. Had to sit in the lobby to get any signal. Overall, was ok. Probably wouldn’t book again. Also, the pool access was a bit of a let down as they obviously don’t clean that part as well. There was constantly debri on top of the water and looked a bit off putting.
Se hospedó 5 noches en octubre de 2019
Respuesta de Hotel Management, el 11 oct. 2019
Dear Samuel, Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. Best regards,

8/10 Bueno

Danielle

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nice Hotel but needs updating/TLC
My partner and I stayed at the resort for 6 nights. The staff were very friendly and the service was also very good with no issues. I would say the hotel is nice however, my partner and I both agreed it needs a little bit of TLC and updating. Our room had damp on the walls which you could smell as soon as you entered and the furniture was very warn. There was also a huge chunk of wall missing form the pillar next to our balcony (we stayed in one of the swim up rooms). We went at the end of Sep/beginning of Oct which meant the hotel and surrounding area was very quiet, but this did mean we had plenty of room when swimming and relaxing. Overall we were very happy with our stay but would probably try and different location next time.
Se hospedó 6 noches en septiembre de 2019
Respuesta de Hotel Management, el 7 oct. 2019
Dear Danielle, We are pleased to learn that you enjoyed recent stay with us. Your positive feedback about our hotel and staff were shared. Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements.

8/10 Bueno

Sonny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en agosto de 2019
Respuesta de Hotel Management, el 3 sept. 2019
Thank you for staying with us at Alpina Phuket Nalina Resort & Spa. We appreciate you taking the time to complete our guest questionnaire. It is a tremendous help for us to know how our guests perceive our services and where we have to focus on improvement to remain an exclusive resort.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The pool access and the friendly staff who cleaned our room.
Se hospedó 5 noches en agosto de 2019
Respuesta de Hotel Management, el 30 ago. 2019
Thank you very much. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Your positive feedback about our hotel and staff were shared.

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Servicio y personal
Værste personale! De var ubehøvlede og var tæt på at ødelægge min ferie. Jeg havde faktisk ikke lyst til at være der til sidst. Hotellet, poolen og værelserne var fine nok i sig selv. Det er personalet i receptionen der har ødelagt det gode ved stedet.
Se hospedó 10 noches en agosto de 2019
Respuesta de Hotel Management, el 25 ago. 2019
Thank you for staying with us at Alpina Phuket Nalina Resort & Spa.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza y servicio y personal
Der var karkelakker på værelset og ved morgen buffe. Vi prøvede at spørge til et ekstra værelse 2 gange og ingen af gangene havde de noget, men når vi bestilte via nettet kunne vi godt få et værelse. De var meget lidt hjælpsomme i receptionen. Det eneste positive ved det hotel var de søde mennesker der arbejdede i poolbaren, altid smilende og hjælpsomme.
Se hospedó 13 noches en agosto de 2019
Respuesta de Hotel Management, el 24 ago. 2019
Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements.

4/10 Malo

JulieMH, Danmark

Viaje familiar con niños
No le gustó: Servicio y personal
Poolen var fin. Personalet (i receptionen) var virkelig uhøflige, overhovedet ikke behjælpelige og endte faktisk opholdet med, ikke at føle os velkommen, og glæde sig til at forlade hotellet.
Se hospedó 13 noches en agosto de 2019
Respuesta de Hotel Management, el 21 ago. 2019
Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements.