Terraza o patio

Opiniones de Richmond Marriott

3.5 out of 5
Richmond Marriott
500 E Broad St, Richmond, VA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 576 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 242 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 100 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 39 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 44 de 1001 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Andrea Lopez

Se hospedó 9 noches en agosto de 2021

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Exelente Hotel muy comoda habitacion aunque reservé habitacion doble y me dieron una sola cama
Se hospedó 1 noche en agosto de 2021
Respuesta de agm, el 17 ago. 2021
Glad you enjoyed your stay!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is great! However because of Covid there is no house keeping and room service only available until 10pm
Se hospedó 2 noches en mayo de 2021
Respuesta de agm, el 11 may. 2021
We hope to have all our amenities back soon, Glad you enjoyed your stay!!

10/10 Excelente

Pedro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Nos fue muy bien todo estuvo de primer nivel .

10/10 Excelente

Crystal

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The restaurant was the high light of my stay!!
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Leslie

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great place to stay if you want to be down near the convention center.
Se hospedó 1 noche en abril de 2024
Respuesta de DP, el 9 abr. 2024
Thanks for your recent stay and review!

6/10 Aceptable

Scott C.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de DP, el 9 abr. 2024
We appreciate your business.

2/10 Terrible

Tamika

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Room wasn't available that we asked for upon checking in Valet park guy was rude told us we couldn't get valet even though we paid prior to arrival
Se hospedó 1 noche en abril de 2024
Respuesta de DP, el 16 abr. 2024
We sincerely apologize for the inconvenience during your recent stay. We commit to correct this issues so this does not happen again.

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de DP, el 9 abr. 2024
Thanks for the FIVE STAR review!

8/10 Bueno

Belayenh

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Eugene Fitzgerald, el 6 abr. 2024
Belayenh, Thank you for your overall rating! We are glad you enjoyed your stay at our property. Should your travels bring you back to Richmond do not hesitate to reach out to us so we can turn your 4 into a 5+!Cheers!

10/10 Excelente

Yvonne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay
Se hospedó 1 noche en marzo de 2024
Respuesta de DP, el 26 mar. 2024
Thanks for the FIVE STAR review! we really appreciate you!

10/10 Excelente

Maureen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very nice and very helpful. The property was very attractive.
Se hospedó 4 noches en marzo de 2024
Respuesta de DP, el 26 mar. 2024
We really appreciate your business and hope to see you back again soon!

8/10 Bueno

Joshua

Se hospedó 1 noche en marzo de 2024
Respuesta de Eugene Fitzgerald, el 6 abr. 2024
Thank you Joshua for your review of our property! We are delighted to see your overall experience went well. If your travels bring you back to Richmond do not hesitate to reach out so we can turn your 4 into a 5!! Cheers!

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a fantastic hotel that’s close to everything downtown. I would highly recommend it.
Se hospedó 1 noche en febrero de 2024
Respuesta de DP, el 3 mar. 2024
Thanks for the AWESOME review! We really appreciate you!

8/10 Bueno

Sonja

Le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de DP, el 25 feb. 2024
We appreciate your business!

10/10 Excelente

ashton

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel, and great staff. Only thing I wasn’t a fan of was the connecting parking garage. Would have been nice to get a set price since we stayed at the Marriot. But that wasn’t the case. Got checked in, went out for dinner and paid $8 just to park for 2 hours. Then after check out, we stayed a few hours after. To have to pay $16.
Se hospedó 1 noche en febrero de 2024
Respuesta de DP, el 18 feb. 2024
Thanks for the review and feedback. We really appreciate your business.

10/10 Excelente

Tanya

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de DP, el 18 feb. 2024
Thanks for the FIVE STAR review!

10/10 Excelente

nancy

Se hospedó 1 noche en febrero de 2024
Respuesta de DP, el 20 mar. 2024
Thanks for the FIVE STAR review!

8/10 Bueno

Kelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Besides the heat being stuck on, it was nice.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jarrett Taylor, el 1 feb. 2024
Thank you so much for leaving feedback about your stay with us. We are so sorry to hear that you experienced issues with the heat but are glad that you still enjoyed your stay with us. We hope you will join us again soon!

8/10 Bueno

Kelly

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was already snowing and we were expecting bad weather, so I arrived at 1:00 pm ahead of the check-in time of 4:00 pm. My room was ready; however, they charged my $30 plus tax as an early check-in fee that was charged to my private credit card. Felt that was totally ridiculous given the adverse weather! Other than that, my stay was good.
Se hospedó 2 noches en enero de 2024
Respuesta de Jarrett Taylor, el 1 feb. 2024
Thank you for taking the time to leave feedback about your stay with us Kelly. We understand your frustration about the early check in fee. Charging this fee allows for us to ensure that your room has been made perfect for you. We hope you understand. We hope to host you again sometime soon!

8/10 Bueno

Harvey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The restaurant had had a flood but the waiter did everything he could to provide a dinner for us. What I didn’t like was the loud and obnoxious music in the dining room and lobby and please get away from New York designers who only see sterile gray as the decor.
Se hospedó 1 noche en enero de 2024
Respuesta de Jarrett Taylor, el 1 feb. 2024
Thank you so much for your feedback, Harvey! We are so sorry to hear that you had these issues while dining with us, but happy to hear that our team was able to still provide great service. We will be sure to pass your notes about the ambiance along. Thank you again, hope to see you again soon!

10/10 Excelente

Joseph, Savannah

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good. Helpful staff.
Se hospedó 1 noche en enero de 2024
Respuesta de Jarrett Taylor, el 1 feb. 2024
Thank you for taking the time to leave feedback about your stay! We are so happy you enjoyed your stay and hope you will keep us in mind when visiting the area again!

10/10 Excelente

Jeff

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice room and location. Very clean.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jarrett Taylor, el 1 feb. 2024
Thank you so much for taking the time to leave feedback about your experience with us! We are glad to hear that you enjoyed you stay and hope to see you again soon!

10/10 Excelente

Kristine

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was very comfortable and clean. I liked that it was within walking distance to the Richmond Convention Center. There is a walkway from the parking garage to the convention center to avoid the weather elements.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jarrett Taylor, el 29 dic. 2023
Thank you so much for taking the time to leave feedback about your stay Kristine. We are so happy that you were able to take advantage of our convenient location near the convention center and parking options. We hope that you will keep us in mind for your future travels to the area!

10/10 Excelente

Wendi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This hotel was a blessing after a horrible experience earlier in the day. We booked our room last minute. The Valets and front desk staff were amazing. We couldn’t have asked for a better place to stay on a holiday weekend. Highly recommend!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jarrett Taylor, el 29 dic. 2023
Thank you so much for your kind words, Wendi. We are so glad to hear that our team was able to make a difference in your day. We strive to create a warm and welcoming environment for all of our guest and are happy to hear that our hard work is paying off. We hope to have the chance to host you all again in the future.

10/10 Excelente

Ahmed

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jarrett Taylor, el 29 dic. 2023
Thank you for your 5-star review Ahmed. We are so glad that you enjoyed your stay with us and hope to have the chance to host you again soon!

10/10 Excelente

Denise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jarrett Taylor, el 29 dic. 2023
Thank you so much for your feedback, Denise. We are so glad to hear that you enjoyed your time with us and hope to see you again soon!

10/10 Excelente

Tyler

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jarrett Taylor, el 29 dic. 2023
Thank you for your 5-star review Tyler. We hope that you will continue to choose to stay with us when in the area!

10/10 Excelente

Albert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jarrett Taylor, el 29 dic. 2023
Thank you so much for your 5 star review Albert! We hope to have the chance to host you again soon!

10/10 Excelente

Curtis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Li

Viaje de negocios, Viaje familiar
No le gustó: Servicio y personal
The neighbour seemed having party all night long, made us wake up a few times. We reached out to front desk but it was not resolved immediately. My friend’ room was on the same floor, further away from that party room. They also tried reaching front desk. We had very important event on the next day. This terrible stay made us very tired experience for that import event on the next day.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Jarrett Taylor, el 29 dic. 2023
Thank you for taking the time to leave feedback about your stay with us Li. We strive to create a comfortable and warm environment for our guests and are so sorry to hear that this stay did not live up to those expectations. We would love to make this right for you and hope that you will consider staying with us again in the future.

10/10 Excelente

Patricia

Se hospedó 1 noche en diciembre de 2023
Respuesta de Jarrett Taylor, el 5 dic. 2023
Thank you so much for your feedback, Patricia! We really appreciate you taking the time to share this and hope that you will join us again soon!

8/10 Bueno

Jenny

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Sharnaye K

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was super helpful and friendly
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jarrett Taylor, el 24 nov. 2023
Thank you so much for your feedback, Sharnaye, we are so glad to hear that you enjoyed your stay and that our team created such a comfortable environment! Thank you so much for staying with us and we hope to see you again sometime soon!

10/10 Excelente

Terry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Downtown Gem
I always loved this hotel, it’s in the middle of downtown, lots of nearby parking options, restaurants, and entertainment. The didn’t disappoint. I already can’t wait until my next stay.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jarrett Taylor, el 20 nov. 2023
Thank you so much for your kind words, Terry! We are so happy to have you as a part of the Marriott family. Excited to host you again, hopefully sometime soon!

10/10 Excelente

Emily

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful stay… we reserved a room with club amenities and were happy we did. Breakfast, WiFi, water, cappuccino and snacks all available and included. Lovely staff, great service and immaculately clean updated room. Couldn’t ask for more!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jarrett Taylor, el 20 nov. 2023
Thank you so much for taking the time to leave feedback about your stay, Emily. We are thrilled to hear that you enjoyed yourself and that you had the opportunity to make use of some of our amenities, like access to the M-Club. We hope to have the chance to host you all again soon!

10/10 Excelente

Emily

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect location for an event, parking was easy to find, check-in went well, fitness center was awesome, and can easily walk to many locations--dining, shopping, and interesting attractions.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jarrett Taylor, el 17 nov. 2023
Thank you so much for your 5-star review Emily. We are so happy to hear that you enjoyed your stay with us and were able to take advantage of our amenities. We hope to have the chance to host you again sometime soon!

4/10 Malo

Erica

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
Nice location, but the hotel was incredibly noisy due to loud showers and elevators and poor construction that funneled hallway noise into rooms. There was no remote for the TV, and when we requested one, the desk staff said they'd send an 'engineer' up to handle the matter. No one ever showed up. The cleaning staff were working on rooms at 5:30am, and walked into our room despite the Privacy request posted on the door. The hotel also double billed us, sending two invoices for the same thing.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jarrett Taylor, el 17 nov. 2023
Thank you so much for taking the time to leave feedback, Erica. We are so sorry to hear that you experienced these issues during your stay. Please reach out if there is anything that we can do to make this right for you. We hope that you will consider staying with us in the future.

6/10 Aceptable

Richard, Bel Air

Viaje en pareja
Le gustó: Limpieza
Not very welcoming. Arrived at 6pm and the lobby area is quite dark. The reception desk is not marked and hard to find in the dark. Desk staff could not read drivers license because it was so dark. Room was adequate.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jarrett Taylor, el 17 nov. 2023
Thank you so much for taking the time to leave a review Richard. We try our best to create a comfortable environment for our guests and team members and are sorry to hear that you experienced an issue during your visit. We hope that you will visit again so we have the chance to make this right.

10/10 Excelente

OLIVIA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jarrett Taylor, el 8 nov. 2023
Thank you so much for your review, Olivia! We greatly appreciate you taking the time to leave feedback and hope to see you again sometime soon!

10/10 Excelente

Joshua

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The service was good. I can't think of negative to say about it.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jarrett Taylor, el 8 nov. 2023
Thank you so much for your glowing review Josua! We have worked hard to create a warm and welcoming environment and are so glad to hear that the hard work is paying off! We hope to see you again sometime soon!

10/10 Excelente

Coop

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jarrett Taylor, el 8 nov. 2023
Thank you for your 10 out of 10 rating Coop. We are so glad to hear that you enjoyed your stay and appreciate your feedback! We hope we will see you again sometime soon!

10/10 Excelente

DAVID, Seaford

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I usually stay at the Marriott when in Richmond for shows at the National Theater since it's such a short walk up the block. The hotel and the area immediately around it are great. Start to get more than a few blocks away from the hotel toward downtown and some of the areas are a bit seedy so I will forewarn you if you want to wander around at night. It is definitely my go to place when in the area of the convention center or The National.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jarrett Taylor, el 31 oct. 2023
Thank you for your feedback, David! We are glad that you enjoyed your stay with us and that you have been able take advantage of our convenient location. We hope to see again soon!

2/10 Terrible

Michael

Viaje en pareja
Le gustó: Limpieza y servicios
Bunch of kids were in town for some RVA thing. the hotel was full of teenagers running around, cutting lines and loud. it was a miserable time. had issues with room as well with stuff not working.
Respuesta de Jarrett Taylor, el 31 oct. 2023
Michael, we are so sorry to that you did not enjoy your stay with us. We always hope to provide a clean and comfortable stay for our guest. We would love to have the chance to make it up to you and hope that you will join us again soon.

10/10 Excelente

cheryl

Se hospedó 1 noche en octubre de 2023
Respuesta de Jarrett Taylor, el 30 oct. 2023
Thank you for your feedback, Cheryl! We are so happy to hear that you enjoyed your stay and hope to see you again soon!

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Jarrett Taylor, el 30 oct. 2023
Thank you so much for taking the time to leave feedback about your stay! We are so happy to hear you enjoyed your stay and hope you will choose us the next time you travel to the area!

10/10 Excelente

Megan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is my go-to hotel when I'm in the area, no complaints here
Se hospedó 3 noches en octubre de 2023
Respuesta de Jarrett Taylor, el 30 oct. 2023
Thank you so much for your kind feedback, Megan! We are thrilled to hear that we are your hotel of choice when traveling to the area. We hope to see you again soon!

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel was convenient to wedding event.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Jarrett Taylor, el 27 oct. 2023
Hello John, thank you so much for taking the time to leave feedback about your experience with us. We are so happy to hear that you enjoyed your stay. We would love to have the chance to host you again soon!

10/10 Excelente

Devan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall the hotel is a nice hotel 4.5 star. The reason being 4.5 because of parking. Which is a minor thing for me personally. If you not validating or finding parking on the street which is 2 hour parking between 8am-4pm M-Sat. Parking in there parking lot or public parking lot is $25 in and out each time. Overall, my experience was excellent.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jarrett Taylor, el 27 oct. 2023
Devan, we appreciate you taking the time from your day to provide feedback about your experience. We are so glad that you enjoyed your stay with us! We understand parking can be challenging when visiting a location in the city. We are proud to work with Towne Park who provides valet service as well as SP Plus who maintains the parking garage directly behind our building to ensure that all of our guest have access to parking. Please don’t hesitate to give us a call if you have any questions about parking ahead of your next visit and we will be glad to make some recommendations. We hope to see you again soon!

8/10 Bueno

Alisha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Jarrett Taylor, el 24 oct. 2023
Thank you so for taking time to leave feedback about your time with us, Alisha! We are so happy that you enjoyed your experience and would love to have you again soon!