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Opiniones de Springhill Suites by Marriott Richmond Northwest

2.5 out of 5
Springhill Suites by Marriott Richmond Northwest
9960 Independence Park Drive, Richmond, VA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 570 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 241 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 95 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 49 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 46 de 1001 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jenny Marcela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo super
Se hospedó 1 noche en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 5 ene. 2024
Thanks for staying with us Jenny! We're glad that we were able to satisfy your needs during your stay.

10/10 Excelente

Tatiana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo estuvo perfecto
Se hospedó 1 noche en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 5 ene. 2024
We are delighted to hear you enjoyed your stay with us Tatiana! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Gamadiel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
,
Se hospedó 1 noche en septiembre de 2023
Respuesta de Springhill Suites RIC NW, el 11 sept. 2023
We are delighted to hear you enjoyed your stay with us Gamadiel! your feedback is appreciated and we thank you for taking the time. We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Ada

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exelente la estancia
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Rudy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buenas opciones de desayuno, habitaciones y espacios limpios.
Se hospedó 2 noches en abril de 2022

10/10 Excelente

Kenia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estupendo
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en enero de 2021

8/10 Bueno

Gustavo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy lindo todo el desayuno la limpieza Conformes
Se hospedó 1 noche en diciembre de 2017

10/10 Excelente

pj

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not unique but clean, quiet, and spacious.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Bruce

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff was excellent. Well done!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Luuh

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en abril de 2024
Respuesta de Springhill Suites Richmond NW, el 20 abr. 2024
Thank you for staying with us! We're glad that we were able to satisfy your needs during your stay.

10/10 Excelente

Theresa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Springhill Suites Richmond NW, el 14 abr. 2024
Thank you for staying with us! We're glad that we were able to satisfy your needs during your stay.

8/10 Bueno

Shyren

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in was very quick and easy. The lady was very nice at the front desk. When she saw us getting a coffee, she offered to make a fresh one. It was really nice of her, we really appreciate her thoughtfulness. We had a very long drive and she made us feel at ease and welcome. The property is clean and very convenient to everything. They also have a good variety for breakfast. Will stay again
Se hospedó 1 noche en marzo de 2024
Respuesta de Springhill Suites Richmond NW, el 29 mar. 2024
Thank you for staying with us Shyren! We're glad that we were able to satisfy your needs during your stay.

10/10 Excelente

Ahlam

Se hospedó 1 noche en febrero de 2024
Respuesta de Springhill Suites Richmond NW, el 11 mar. 2024
We are so happy to hear you enjoyed your stay with us Ahlam! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Rose

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Fantastic staff ! Check in was a breeze. The room was perfect for our needs .
Se hospedó 1 noche en febrero de 2024
Respuesta de Springhill Suites Richmond NW, el 8 mar. 2024
Thanks for staying with us Rose! We're glad that we were able to satisfy your needs during your stay.

10/10 Excelente

Tracey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice
Se hospedó 2 noches en febrero de 2024
Respuesta de Springhill Suites Richmond NW, el 8 mar. 2024
We are so happy to hear you enjoyed your stay with us Tracey! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay. My 4th time here.
Se hospedó 2 noches en febrero de 2024
Respuesta de Springhill Suites Richmond NW, el 8 mar. 2024
We are so happy to hear you enjoy staying with us Kenneth! We look forward to welcoming you again soon!

10/10 Excelente

Sierra

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect distance for where I needed to go.
Se hospedó 1 noche en febrero de 2024
Respuesta de Springhill Suites Richmond NW, el 23 feb. 2024
We are so happy to hear you enjoyed your stay with us Sierra! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Melissa, Hollis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Only problem, there were no extra pillows in the closet and extra towels for five people!
Se hospedó 1 noche en febrero de 2024
Respuesta de Springhill Suites Richmond NW, el 23 feb. 2024
We appreciate you taking the time to provide feedback from your recent stay with us Melissa. We are sorry to hear that we were not able to met all of your expectations during your stay. We hope to see you again so we can WOW you!

10/10 Excelente

Lauren

Le gustó: Condiciones de la propiedad
The front desk attendant was extremely kind and personable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Springhill Suites Richmond NW, el 19 feb. 2024
We are so happy to hear you enjoyed your stay with us Lauren! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Javod

Viaje en pareja
Le gustó: Servicios
It was great
Se hospedó 1 noche en febrero de 2024
Respuesta de Springhill Suites Richmond NW, el 14 feb. 2024
Thanks for staying with us Javod! We're glad that we were able to satisfy your needs during your stay.

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No issue whatever
Se hospedó 1 noche en febrero de 2024
Respuesta de Springhill Suites Richmond NW, el 10 feb. 2024
We are so happy to hear you enjoyed your stay with us Edward! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Denise

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I appreciated the staff greeting me with a genuine smile and willingness to help get me checked in! The pool was fun! And the breakfast was delightful. Not to mention the complimentary coffee throughout the day! :-)
Se hospedó 1 noche en febrero de 2024
Respuesta de Springhill Suites Richmond NW, el 6 feb. 2024
We are so happy to hear you enjoyed your stay with us Denise! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Sharon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really enjoyed the property
Se hospedó 1 noche en enero de 2024
Respuesta de Springhill Suites Richmond NW, el 29 ene. 2024
We are delighted to hear you enjoyed your stay with us Sharon! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Springhill Suites Richmond NW, el 29 ene. 2024
Thanks for staying with us Sandra! We're glad that we were able to satisfy your needs during your stay.

8/10 Bueno

Cherese

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pleasant stay, comfy beds, quiet, friendly staff.
Se hospedó 1 noche en enero de 2024
Respuesta de Springhill Suites Richmond NW, el 26 ene. 2024
We are so happy to hear you enjoyed your stay with us Cherese! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

6/10 Aceptable

Fadi

Viaje familiar
Ok
Se hospedó 3 noches en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 26 ene. 2024
We appreciate you taking the time to provide feedback from your recent stay with us Fadi. We are disappointed to hear you did not enjoy our recently renovated property and that we were not able to met all of your expectations during your stay. We hope to see you again so we can WOW you!

10/10 Excelente

Arthur

Se hospedó 1 noche en enero de 2024
Respuesta de Springhill Suites Richmond NW, el 26 ene. 2024
We are delighted to hear you enjoyed your stay with us! We hope to welcome you back the next time you are in the Richmond area!

8/10 Bueno

LuAnn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Springhill Suites Richmond NW, el 26 ene. 2024
We appreciate you taking the time to provide feedback from your recent stay with us and are disappointed to hear we were not able to meet all of your expectations during your stay. We hope to see you again soon so we can WOW you!

10/10 Excelente

Judith

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 12 ene. 2024
We are so happy to hear you enjoyed your stay with us Judith! We hope to welcome you back the next time you are in the Richmond area!

8/10 Bueno

Patrick

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Springhill Suites Richmond NW, el 12 ene. 2024
Thanks for staying with us Patrick! We're glad that we were able to satisfy your needs during your stay.

10/10 Excelente

Bernard

Le gustó: Servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Springhill Suites Richmond NW, el 9 ene. 2024
We are so happy to hear you enjoyed your stay with us Bernard! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Anania

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The room is big and spacious and clean . It has been a very comfortable stay for all of us
Se hospedó 1 noche en enero de 2024
Respuesta de Springhill Suites Richmond NW, el 9 ene. 2024
We are so happy to hear you enjoyed your stay with us Anania! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Rosemarie

Se hospedó 1 noche en enero de 2024
Respuesta de Springhill Suites Richmond NW, el 26 ene. 2024
We are delighted to hear you enjoyed your stay with us Rosemarie! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Michael

Se hospedó 1 noche en enero de 2024
Respuesta de Springhill Suites Richmond NW, el 9 ene. 2024
We are delighted to hear you enjoyed your stay with us Michael! We hope to welcome you back the next time you are in the Richmond area!

6/10 Aceptable

Julia

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
A staff (exquisite kindness and compassionate help with needs of kids through elderly as we attended a family funeral), D owner investment/property upkeep (badly cracked bathtub; windows bolted shut despite a steep rise in COVID, flu, and RSV this winter; temperature unable to go below 65, leading to fragmented sleep for a family used to 62-degree nighttime temps (including 2 kids); only 1 person at desk at any given time, leading to unacceptable delays in service in the evening at times. Those wonderful employees deserve better owner investment in the property, and so do we consumers. Also, the property was extremely difficult to find from the street--hoping the leasing company that runs the office park can work with the hotel to provide clearer signage.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 9 ene. 2024
We appreciate you taking the time to provide feedback from your recent stay with us Julia. We are disappointed to hear you did not enjoy our recently renovated property and that we were not able to met all of your expectations during your stay. We hope to see you again so we can WOW you!

4/10 Malo

Fadi

Se hospedó 1 noche en enero de 2024
Respuesta de Springhill Suites Richmond NW, el 26 ene. 2024
We appreciate you taking the time to submit your honest feedback Fadi. We are disappointed to hear we failed to meet all of your expectations during your stay. We hope to welcome you again soon so we can deliver the guest experience you deserve!

10/10 Excelente

Mohammad, Ronkonkoma

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extremely nice staff. Awesome free breakfast. very clean hotel. Nice Decor
Se hospedó 1 noche en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 1 feb. 2024
We are delighted to hear you enjoyed your stay with us Mohammad! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

William, St Simons Island

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property was great. Tammy at the front desk was particularly helpful with a very late night check-in. The rooms were large with comfortable beds and sitting area. Everything we needed. Good value! Thanks!
Se hospedó 5 noches en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 5 ene. 2024
We are so happy to hear you enjoyed your stay with us William! Your feedback is appreciated and has been shared with Tammy. We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 5 ene. 2024
We are thrilled to hear you enjoyed your stay with us Karen! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Diane

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 31 dic. 2023
Thanks for staying with us Diane! We're glad that we were able to satisfy your needs during your stay.

10/10 Excelente

Randall

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 31 dic. 2023
We are delighted to hear you enjoyed your stay with us! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Jessica, Senoia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly front desk staff even though it was a late night check in. Rooms are clean and well maintained.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 30 dic. 2023
Thanks for staying with us Jessica! We're glad that we were able to satisfy your needs during your stay.

6/10 Aceptable

JoAnne

Le gustó: Limpieza y servicio y personal
O.K. Hotel
It is a nice hotel, but needs renovations. I was on the 3rd. floor and could hear the people above me walking and the floor was creaking. Finally after 12mn, they stopped! Even my floor creaked. It was clean. The bed is just o.k. I would rather stay at a hotel with good mattresses! Then at 6 am, a truck was changing the garbage bins next door at restaurant!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 30 dic. 2023
We appreciate you taking the time to provide feedback from your recent stay with us JoAnne. We are disappointed to hear you did not enjoy our recently renovated property and that we were not able to met all of your expectations during your stay. We hope to see you again soon so we can WOW you!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 30 dic. 2023
We are delighted to hear you enjoyed your stay with us! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Emily

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean, easy check in
Se hospedó 1 noche en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 1 feb. 2024
Thanks for staying with us Emily! We're glad that we were able to satisfy your needs during your stay.

10/10 Excelente

Joseph

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient to everything you would need
Se hospedó 1 noche en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 30 dic. 2023
We are delighted to hear you enjoyed your stay with us Joseph! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Cecilia

Le gustó: Limpieza
Clean, comfortable space
Se hospedó 1 noche en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 30 dic. 2023
We are delighted to hear you enjoyed your stay with us Cecilia! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excelente

Ian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good experience all round
Se hospedó 1 noche en diciembre de 2023
Respuesta de Springhill Suites Richmond NW, el 30 dic. 2023
We are delighted to hear you enjoyed your stay with us Ian! We hope to welcome you back the next time you are in the Richmond area!